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Total Cost of Ownership & ThinkVantage Technologies

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  • Welcome and Thank you: Good morning and welcome to Lenovo and the Executive Briefing Center. Objective: As I understand it the main objectives of <company name> for today are: <Objective 1> <Objective 2> <Objective 3> Please let me know if there is anything else you would like to add at this time and I will do my best to incorporate it into discussion at some point today. (board any responses or additions) Situation: We understand that <company name> is making an important technology decision for the <identify situation>. Complication: ex. Decisions are made every 3 years and budgets are always tight. / Dell and HP / Refresh VPro etc. Implication: Therefore, it is critical that you make the best possible decision. Position: Thank you for investing your time today with us. We’ve designed an interactive, in-depth overview to insure that you leave with the information you need. Action: I invite you to ask questions at any time throughout the day. Benefit: We believe that we’ll demonstrate Lenovo’s leadership in Innovation, Quality, and Service and the value of <company name> partnering together with us will be clear by the end of today’s session. Establish Roles: Once again, my name is Leo Curtis and I’ve been working with <Sales Representative> to prepare for your visit with us today. I’ll be facilitating the briefing along with <SR> . It’s my job to keep us on track and on time, (note action items and your feedback). If anything comes up throughout he day please let me know how I can help. Record Expectations: I am hoping we can start with you today, by briefly introducing yourself to me so I understand your role, and what might be of importance to you specifically in today's discussion. (If other participants or speakers are in the room, introduce them here as well.) Review Agenda and Link to Objective: I’d like to review the agenda with you. (Review each item, note connection to their expectations/objectives. Tell them when lunch and breaks are scheduled.) Explain Logistics: Much of the information from today will be under non-disclosure. You’ve signed these forms prior to our meeting. In front of you is a portfolio and pen - you’re welcome to use these throughout the day and they are yours to take with you. Additionally, there is an evaluation sheet - please use it throughout the day to note your feedback on the briefing itself, and Lenovo strategy, products and solutions that you’ll hear about. I’ll collect it at the end of the day and provide the information to our executives so we take your input into account. Ask for Questions: Are there any questions before we get started? <Segway to Next Slide> Transition to First Speaker: Thank you for investing your time with Lenovo. We are going to start our day by discussing your key objective: to hear about (First Topic). Please welcome our <position> , <name> . <Next Slide> --------------------------------------------------- INSIDE: "Potential Savings" and similar figures represent the savings customers may achieve by using manageability tools and by following Lenovo recommendations for TCO best practices. Some figures represent costs customers may redirect from labor-intensive areas to other areas of their business. Other figures are based on cost avoidance of competitive solutions purchased separately. Actual savings are not guaranteed and will vary by customer. --------------------------------------------------- Thank you Happy to be in San Francisco to: Meet with customers Celebrate the Torch relay which is especially important to Lenovo
  • TCO & TVT

    1. 1. Lenovo Strategic Overview Leo Curtis Executive Senior Consultant TCO & TVT Beijing, China ThinkVantage
    2. 2. <ul><li>Security </li></ul><ul><li>Productivity </li></ul><ul><li>Reliability </li></ul><ul><li>Efficiency </li></ul><ul><li>Design </li></ul>Remember our R&D Focus?
    3. 3. Total Cost of Ownership Gartner research shows that the annualized cost of a PC represents less than 20% of the annual Total Cost of Ownership Estimated at $9,000 a year
    4. 4. Lenovo offers hardware and software-based tools called ThinkVantage Technologies that can help customers reduce the total cost of ownership of their PCs throughout the entire PC lifecycle ownership experience. TVT – PC Lifecycle ownership experience ThinkVantage ® Deploy Connect Support Protect Dispose
    5. 5. Garner’s Chart of Accounts Total Cost of Ownership Hard / Budgeted Costs Soft / Non-Budgeted Costs <ul><li>Operations : </li></ul><ul><li>Installation Services </li></ul><ul><li>Help Desk </li></ul><ul><li>Technical Support </li></ul><ul><li>Database Mgnt. </li></ul><ul><li>Administration : </li></ul><ul><li>End User Training </li></ul><ul><li>IT Management </li></ul><ul><li>Asset Management </li></ul><ul><li>End User Op. : </li></ul><ul><li>Self Support </li></ul><ul><li>Peer Support </li></ul><ul><li>Self Training </li></ul>
    6. 6. User Enabled Highly Productive IT Controlled Highly Restrictive $50 $400 PC Lifecycle Cost (per client) Approach to lower PC Lifecycle Cost Fully “end-user enabled” & protected w/ TVT’s Automated update (TVT, MS, Norton, etc.) Authentication thru SSL Configuration Management Unmanaged Client Locked Down Full Best Practices & Thin Client TVT Added Value Increased IT Control Increased User Enablement Inventory Control Inventory Control Distribute SW Updates Distribute SW Updates Patch Management Rescue and Recovery Pure “Vanilla” User Enabled vs. IT Controlled Environments Client Management – Different Approaches
    7. 7. 1. Manageability + Image Ultra Builder System Migration Assistant Lifecycle : Deployment <ul><li>Customer pains: </li></ul><ul><li>Complexity and cost of image creation and deployment </li></ul><ul><li>New system deployment </li></ul><ul><li>Transfer of user settings and data </li></ul>Simplify the Imaging & Migration work within 30 minutes Deploy
    8. 8. ThinkVantage ® ImageUltra™ Builder Lifecycle : Deployment Imaging technology designed to simplify the creation and distribution of corporate images and reduce image technology maintenance to virtually zero. Productivity, Reliability, Efficiency Potential Savings: $100 / pc
    9. 9. ThinkVantage ® System Migration Assistant™ Lifecycle : Deployment System Migration Assistant helps get your end-users up and running by quickly and accurately migrating their individual data and settings to their new Lenovo systems Potential Savings: $70 / pc
    10. 10. <ul><li>Customer pains: </li></ul><ul><li>Off-site connectivity problems increase number of help-desk calls </li></ul><ul><li>Managing connectivity is time-consuming and frustrating </li></ul><ul><li>The need to change personal settings when changing locations </li></ul>Connect Lifecycle : Connect
    11. 11. ThinkVantage ® Access Connections™ Lifecycle: Connect Seamlessly switch between wired and wireless environments, managing security settings, printers, home pages, and other location-specific settings automatically. Potential Savings: $50 / ThinkPad
    12. 12. <ul><li>Customer pains: </li></ul><ul><li>Securing data is tough </li></ul><ul><li>Hackers are trolling wireless networks </li></ul><ul><li>Notebook computers get lost or stolen </li></ul><ul><li>Computers can lose irreplaceable data in a drop or fall </li></ul>Lifecycle : Protect Protect
    13. 13. ThinkVantage ® Client Security Solution Lifecycle : Protect CSS helps protect your company information, including passwords, encryption keys and electronic credentials, while guarding against unauthorized access. Potential Savings: $150 / pc
    14. 14. ThinkVantage ® Active Protection System™ Lifecycle: Protect Active Protection System detects sudden changes in motion and temporarily stops the hard drive to help protect your data from everyday notebook accidents. Potential Savings: $180 / pc
    15. 15. <ul><li>Customer pains: </li></ul><ul><li>Difficulty tracking and managing hardware and software </li></ul><ul><li>Hardware and software performing in a common operating environment </li></ul><ul><li>Providing remote user support </li></ul><ul><li>System crashes and viruses </li></ul>Page of 12 Support Lifecycle : Support
    16. 16. ThinkVantage ® Productivity Center Lifecycle : Support Productivity Center guides you to a host of information and tools to help you set up, understand, maintain, and enhance your ThinkPad® notebook or ThinkCentre® desktop.
    17. 17. ThinkVantage ® System Update™ Lifecycle : Support System Update downloads updates for software, drivers and BIOS from a Lenovo server directly over the Internet without requiring specific user knowledge.
    18. 18. ThinkVantage ® Rescue and Recovery™ Lifecycle : Support Finally, a tool that thoroughly eliminates system corruptions in as little time as possible, sometimes in as little as 2-3 minutes! Potential Savings: $180 / pc
    19. 19. LANDesk ® for ThinkVantage™ Technologies Lifecycle: Support A comprehensive, integrated console optimized for client management, and integrates with TVT’s to provide best-in-class PC lifecycle management capabilities. ‘ Mission Control’ for client management and ThinkVantage Technologies <ul><li>Integrated management solution that includes: </li></ul><ul><li>ThinkVantage Technologies management </li></ul><ul><li>Asset management </li></ul><ul><li>Software distribution </li></ul><ul><li>Device discovery </li></ul><ul><li>Inventory management </li></ul><ul><li>System migration </li></ul><ul><li>Image deployment </li></ul><ul><li>Remote control </li></ul><ul><li>Software license monitoring </li></ul><ul><li>Extensive reporting </li></ul><ul><li>Executive dashboard </li></ul>
    20. 20. <ul><li>Customer pains: </li></ul><ul><li>Data concerns when cascading PCs in an organization </li></ul><ul><li>Fear of losing sensitive company information when retiring aged computers </li></ul><ul><li>Conforming with data disposal standards </li></ul>Dispose Lifecycle : Dispose
    21. 21. ThinkVantage ® Secure Data Disposal Lifecycle Dispose Secure Data Disposal makes removing confidential information on a disk drive fast and simple and the data irretrievable. Potential Savings: $45 / pc
    22. 22. ThinkVantage™ Technologies Roadmap What’s coming…
    23. 23. TVT in Future <ul><li>1. ThinkVantage Hardware Password Manager (THPM) </li></ul><ul><li>2. ThinkVantage Power Manager (Esaki) </li></ul><ul><li>3. Secure Managed Client (SMC) </li></ul><ul><li>4. Mr. Freeze </li></ul><ul><li>5. Lenovo Strategic Virtualization Platform based application </li></ul><ul><li>6. Lenovo Online Data Backup (LODB) </li></ul>
    24. 24. Power Manager Secure Managed Client
    25. 25. TVT in Future
    26. 26. Which customers use TVT?
    27. 27. Back up
    28. 28. THINKVANTAGE TECHNOLOGIES: THE TALKING POINTS. ThinkVantage ® Technology What is it? Customer Benefits Rescue and Recovery™ (included on select ThinkPad®notebooks & ThinkCentre® desktops) Provides simple-to-use, effective backup and recovery for end users; includes a pre-OS environment for recovering when the primary OS will not boot <ul><li>Reliable system backups without impacting end-user productivity </li></ul><ul><li>Software crash recovery, often in less than 20 minutes </li></ul>Access Connections™ (included on select ThinkPad notebooks & ThinkCentre desktops) Manages wired, wireless LAN and wireless WAN location profiles and switches between saved profiles automatically <ul><li>Helps reduce connectivity help-desk calls </li></ul><ul><li>Easiest wired and wireless connectivity </li></ul>Client Security Solution (included on select ThinkPad notebooks & ThinkCentre desktops) Helps protect a notebook or desktop PC by securely storing passwords (Password Manager) also provides a secure password recovery tool <ul><li>Enhances password policies without increasing password-reset calls </li></ul>Active Protection System™ (included on select ThinkPad notebooks) Detects sudden motion with an integrated motion sensor and temporarily stops the hard drive to help protect valuable data from crashes that occur due to everyday notebook accidents <ul><li>Helps reduce costs associated with hard drive damage and data loss due to notebook drops and falls </li></ul><ul><li>Provides up to 4 times greater impact protection than systems without it </li></ul>System Migration Assistant™ (included on select ThinkPad notebooks & ThinkCentre desktops) Helps quickly migrate user data and settings like application and desktop preferences, bookmarks and favorites, and printer and network settings <ul><li>Fast and easy migration to get up and running on a new computer quickly </li></ul>Productivity Center (included on select ThinkPad notebooks & ThinkCentre desktops) Provides quick access to key ThinkVantage Technologies as well as support resources required for virus scans, system backups and other maintenance functions through ‘whisper mode’ <ul><li>Single-click access to key functions, including system backup </li></ul><ul><li>Helps increase user productivity and security by running antivirus scans in ‘whisper mode’ </li></ul>System Update (included on select ThinkPad notebooks & ThinkCenter desktops Downloads and automatically installs updates for Lenovo software, drivers and BIOS from a Lenovo or company server without requiring specific user knowledge <ul><li>Maintain the latest software versions for increased security and reliability </li></ul>
    29. 29. Deploy Connect Support Protect Dispose
    30. 30. ThinkVantage ® ThinkPlus On-site Service Lifecycle 1: Deployment Secure Data Disposal makes removing confidential information on a disk drive fast and simple and the data irretrievable.
    31. 31. Deploy, Connect, Protect, Support, & Dispose ImageUltra™ Builder System Migration Assistant Access Connections Client Security Solution Active Protection System Fingerprint Reader Client Security Private Disk Client Security Password Manager Rescue and Recovery ™ Message Centre Productivity Center Live Update Learn About Secure Data Disposal Ultra-Small Form Factor Technologies Design Dual Antenna Frame Design Steel Hinges The Blue Button Tool-less Desktop Spill Resistant Keyboard Increased Battery life ThinkLight ™ UltraNav® / TrackPoint ® ThinkVantage – Technologies & Design Deploy Connect Protect Support Dispose
    32. 33. Colleagues, Yesterday, we received word from our legal team that we have won the legal challenge from Dell for the title of &quot;world's most secure PC.&quot; In plain terms, this means we can make this claim for our Think PCs and Dell cannot. Although this ruling was in the US legal system, it has world-wide implications since Dell is unlikely to challenge our claim after being soundly defeated. The &quot;most secure&quot; claim is based on our TVT technologies, our integrated partner solutions that work better on Think PC's than other brands, and our BIOS security features. If you add this to our earlier TVT-based legal victory over Dell for the claim of &quot;most manageable PC,&quot; we have a strong story that should be passed along to our sales and support teams. Please pass the word along. All the best, Clain Anderson Director, ThinkVantage & Innovation Lenovo Software & Peripherals Business Unit 05/28/2008 10:06 PM