Business Etiquette Dinner  and Dress for Success Welcome… UNF Alumni Association and Career Services June 6, 2009 Your Suc...
Imagine……….. Email: Lenroy.Jones@yahoo.com  Skype: lenroy.jones
Let’s Test Your Knowledge of… Etiquette Awareness 20 Questions 15/T&F 5/Multiplication Email: Lenroy.Jones@yahoo.com  Skyp...
Overview <ul><li>Administer a pre-test on etiquette </li></ul><ul><li>Give tips on how to approach dinning etiquette  </li...
What is Etiquette? “ Etiquette is a set of traditions, based on kindness, efficiency, and logic that have evolved over tim...
Purpose of a Etiquette <ul><li>What impact can bad manners have on a career?  </li></ul><ul><li>They can place a ceiling o...
Areas of Etiquette <ul><li>Conversations </li></ul><ul><li>Correspondence </li></ul><ul><li>Telephone </li></ul><ul><li>On...
Pre-Meal <ul><li>Coming to the Table </li></ul><ul><li>Seating - Purse </li></ul><ul><li>Napkin </li></ul><ul><li>Place Se...
American Style Email: Lenroy.Jones@yahoo.com  Skype: lenroy.jones
European Style Email: Lenroy.Jones@yahoo.com  Skype: lenroy.jones
Menu Selection <ul><li>How to choose? </li></ul><ul><li>Pricing$$$ </li></ul><ul><li>Should you drink alcohol? </li></ul><...
First Impressions <ul><li>The first  30 seconds  means everything </li></ul><ul><li>How much to you tell about yourself wh...
Case Studies For Failure The Case of the Missing Grip  —An  administrative assistant extended her  hand when the job appli...
During The Meal <ul><li>Good Posture and Body Language </li></ul><ul><li>Place Settings </li></ul><ul><ul><li>Outer In - t...
Conversations <ul><li>Hot Conversations </li></ul><ul><li>Proper Casual Conversations </li></ul><ul><li>Don’t forget your ...
What are  organizations  looking for? <ul><li>Leadership </li></ul><ul><li>Effective interpersonal Communications </li></u...
Top Ten Dining Mistakes <ul><li>10. Speaking too LOUDLY. </li></ul><ul><li>Playing with your hair or earrings, or  touchin...
Top Ten Dining Mistakes <ul><li>7.  Eating too fast or too slow. </li></ul>Email: Lenroy.Jones@yahoo.com  Skype: lenroy.jo...
Top Ten Dining Mistakes <ul><li>6. Using cell phones and pagers while dining. </li></ul><ul><li>5. Elbows on the table. </...
Top Ten Dining Mistakes <ul><li>3.  Leaving your purse, keys, sun glasses, cell phone, or eye-glasses on the table. </li><...
Post Meal – I’m done!!! <ul><li>Do not push plate away </li></ul><ul><li>Coffee </li></ul><ul><ul><li>Sugar and Cream </li...
Conversations <ul><li>Hot Conversations </li></ul><ul><li>Proper Casual Conversations </li></ul><ul><li>Don’t forget your ...
The Man Who Drank Too Much A management trainee in an accounting firm went to  a company outing at a country club and trea...
A Few Tips to Approach Etiquette Today: <ul><li>Gender has no place in business etiquette today. </li></ul><ul><li>Men and...
<ul><li>You should not jam up an elevator trying to let a woman out first, unless she is your CEO or a client. </li></ul><...
Business Etiquette Beyond the Table!  Email: Lenroy.Jones@yahoo.com  Skype: lenroy.jones
Business Etiquette Beyond the Table!  <ul><li>Exercise  GOOD TASTE AND COMMON SENSE  - It doesn't matter how casual the co...
The Airports Snafu A sales representative went to pick up the district  manager.  But he didn’t offer to help with the lug...
<ul><li>RETURN ALL CALLS - even if you have to leave a message.  Give that person your full attention. Don't do work while...
REMEMBER Always eat with respect for others Use Common-sense and Enjoy yourself!!! This is what you wanted me to do, right...
The Woman In a Hurry — Because a meeting was running late, a participant  became  impatient .  She pulled a cellular phone...
Let’s Test Your Knowledge of… Etiquette Awareness 20 Questions 15/T&F 5/Multiplication <ul><li>False 11.  False </li></ul>...
Thank You for the Opportunity Questions and Reflections Email: Lenroy.Jones@yahoo.com  Skype: lenroy.jones
Reference Page Career Services and Placement,  MSU’s Career Services and Placement Placement Manual,  Recruitment Media, C...
Thank you!  Questions University of North Florida Career Services Your Success is Our business! <ul><li>Career Services </...
Dress Like You Want the Job! You never get a second chance to make a  good first impression!   This theme is especially im...
Email: Lenroy.Jones@yahoo.com  Skype: lenroy.jones Do I get the job then, baby?  Do I?
Email: Lenroy.Jones@yahoo.com  Skype: lenroy.jones But it  is  a basic gray suit
Email: Lenroy.Jones@yahoo.com  Skype: lenroy.jones Hair is everything!
Email: Lenroy.Jones@yahoo.com  Skype: lenroy.jones You can always make a lasting impression… With enough of the right Make...
Email: Lenroy.Jones@yahoo.com  Skype: lenroy.jones Business casual or ready for a club?  The two don’t mix
<ul><li>Suit Choices -  Observe what management professionals wear in the field of employment you wish to enter and choose...
Dress Like You Want the Job! For more information   Stop by Career Services  Library They have videos and books to help yo...
Email: Lenroy.Jones@yahoo.com  Skype: lenroy.jones This is Cool enough for Microsoft NOT!
Email: Lenroy.Jones@yahoo.com  Skype: lenroy.jones I make it a point to shine in an interview
I’m pre-law and ready for work with an Ally McBeal power suit…. TV is fiction! and yes,  The Practice…. as well! Email: Le...
I just  have to be me! Email: Lenroy.Jones@yahoo.com  Skype: lenroy.jones
Dressed to Succeed  Email: Lenroy.Jones@yahoo.com  Skype: lenroy.jones
Dressed to Succeed  Email: Lenroy.Jones@yahoo.com  Skype: lenroy.jones
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Dress For Successl & Etiquette Dinner University of North Florida

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Business Etiquette Dinner and Dress for Success workshops that were presented to nearly 100 students and recent alumni at the University of North Florida in Jacksonville, Florida by Lenroy Jones. Mr. Jones was the Associate Director of Career Services and collaborated with the UNF Alumni Association on this program.

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  • Dress For Successl & Etiquette Dinner University of North Florida

    1. 1. Business Etiquette Dinner and Dress for Success Welcome… UNF Alumni Association and Career Services June 6, 2009 Your Success is Our business! Email: Lenroy.Jones@yahoo.com Skype: lenroy.jones
    2. 2. Imagine……….. Email: Lenroy.Jones@yahoo.com Skype: lenroy.jones
    3. 3. Let’s Test Your Knowledge of… Etiquette Awareness 20 Questions 15/T&F 5/Multiplication Email: Lenroy.Jones@yahoo.com Skype: lenroy.jones
    4. 4. Overview <ul><li>Administer a pre-test on etiquette </li></ul><ul><li>Give tips on how to approach dinning etiquette </li></ul><ul><li>Winning over a meal with a prospective employer </li></ul><ul><li>What is the proper protocol during interviews and meal meetings? </li></ul><ul><li>Provide an understanding that etiquette goes beyond </li></ul><ul><li>the table </li></ul><ul><li>Share some case studies on the topic </li></ul><ul><li>Questions and Reflections </li></ul>The overall purpose of this session is to be informative and entertaining while sharing insight on proper etiquette during a meal. This can sustain and/or enhance a competitive edge in obtaining participates career of choice. Email: Lenroy.Jones@yahoo.com Skype: lenroy.jones
    5. 5. What is Etiquette? “ Etiquette is a set of traditions, based on kindness, efficiency, and logic that have evolved over time. They give you a structure in which to operate. Think of them as rules of the game. Would you play golf or football without knowing the rules? And even if you would, do you think you’d be asked to play again? Complete Business Etiquette Handbook Barbara Pachter & Marjorie Brody, 1995 Email: Lenroy.Jones@yahoo.com Skype: lenroy.jones
    6. 6. Purpose of a Etiquette <ul><li>What impact can bad manners have on a career? </li></ul><ul><li>They can place a ceiling on advancement and, in the worst-case scenarios, lead to dismissal. </li></ul><ul><li>It does matter if you are the company’s most knowledgeable, highly skilled employee or the best-qualified job applicant, but BAD MANNERS MATTERED MORE . </li></ul>Email: Lenroy.Jones@yahoo.com Skype: lenroy.jones
    7. 7. Areas of Etiquette <ul><li>Conversations </li></ul><ul><li>Correspondence </li></ul><ul><li>Telephone </li></ul><ul><li>On the Job/New Job </li></ul><ul><li>Leaving your Job </li></ul><ul><li>Everyday Manners </li></ul><ul><li>Mealtime Manners </li></ul><ul><li>Clubs and Associations </li></ul><ul><li>Greetings/Introductions </li></ul><ul><li>Official Protocol </li></ul><ul><li>Entertaining @ Home </li></ul><ul><li>Sports and Games </li></ul><ul><li>Travel for Pleasure & Business </li></ul><ul><li>Tipping </li></ul><ul><li>A New Baby </li></ul><ul><li>Special Celebrations </li></ul><ul><li>Religious Services </li></ul><ul><li>At times of Loss and Grieving </li></ul><ul><li>Weddings </li></ul><ul><li>Acknowledging Gifts </li></ul><ul><li>Engagements </li></ul><ul><li>Colleagues </li></ul><ul><li>Introductions </li></ul><ul><li>International Etiquette </li></ul>Email: Lenroy.Jones@yahoo.com Skype: lenroy.jones
    8. 8. Pre-Meal <ul><li>Coming to the Table </li></ul><ul><li>Seating - Purse </li></ul><ul><li>Napkin </li></ul><ul><li>Place Setting </li></ul><ul><li>American </li></ul><ul><li>Continental </li></ul>Email: Lenroy.Jones@yahoo.com Skype: lenroy.jones
    9. 9. American Style Email: Lenroy.Jones@yahoo.com Skype: lenroy.jones
    10. 10. European Style Email: Lenroy.Jones@yahoo.com Skype: lenroy.jones
    11. 11. Menu Selection <ul><li>How to choose? </li></ul><ul><li>Pricing$$$ </li></ul><ul><li>Should you drink alcohol? </li></ul><ul><li>What’s too much? </li></ul><ul><li>When is doubt….. </li></ul><ul><ul><li>Follow your host! </li></ul></ul><ul><li>Do your homework </li></ul><ul><li>How do you plan on dressing? </li></ul>Email: Lenroy.Jones@yahoo.com Skype: lenroy.jones
    12. 12. First Impressions <ul><li>The first 30 seconds means everything </li></ul><ul><li>How much to you tell about yourself while eating? </li></ul>Email: Lenroy.Jones@yahoo.com Skype: lenroy.jones
    13. 13. Case Studies For Failure The Case of the Missing Grip —An administrative assistant extended her hand when the job applicant entered the room. Not only did the applicant fail to extend his own hand, but he said, “ I don’t shake hands with women .” When the assistant brought the applicant’s file to her boss, she told him what had happened. The candidate DID NOT GET THE JOB , which involved frequent interaction with people. The applicant called the following day to apologize for his behavior, but it was too late. Request for permission to use/reproduce should be directed to Lenroy Jones Email: Lenroy.Jones@yahoo.com Skype: lenroy.jones
    14. 14. During The Meal <ul><li>Good Posture and Body Language </li></ul><ul><li>Place Settings </li></ul><ul><ul><li>Outer In - towards plate </li></ul></ul><ul><li>Bread </li></ul><ul><li>Soup </li></ul><ul><li>Salad </li></ul><ul><li>Beverages </li></ul><ul><li>Need to leave the table? </li></ul><ul><li>Entree </li></ul><ul><ul><li>Salt and Pepper </li></ul></ul><ul><li>Fingerbowl </li></ul><ul><li>Dessert </li></ul><ul><li>Conversations </li></ul>Email: Lenroy.Jones@yahoo.com Skype: lenroy.jones
    15. 15. Conversations <ul><li>Hot Conversations </li></ul><ul><li>Proper Casual Conversations </li></ul><ul><li>Don’t forget your non-verbal(s) do tell a story! </li></ul><ul><li>Understand the price of your opinion  </li></ul><ul><li>Which causes stress! </li></ul>Email: Lenroy.Jones@yahoo.com Skype: lenroy.jones                     
    16. 16. What are organizations looking for? <ul><li>Leadership </li></ul><ul><li>Effective interpersonal Communications </li></ul><ul><li>Ability to Manage Conflict </li></ul><ul><li>Technical Proficiency </li></ul><ul><li>Time Management </li></ul><ul><li>Initiative </li></ul><ul><li>Goal Oriented </li></ul><ul><li>Understanding Differences/Diversity </li></ul><ul><li>Integrity </li></ul><ul><li>Entrepreneurial Spirit </li></ul><ul><li>Team Building for Organizational Change </li></ul><ul><li>Dynamic Presentation Skills </li></ul><ul><li>Effective Listening </li></ul><ul><li>Excellent Customer Service </li></ul><ul><li>Managing Change </li></ul><ul><li>Improving Professionally </li></ul><ul><li>Willingness to Work </li></ul><ul><li>Give attention to Detail </li></ul>Email: Lenroy.Jones@yahoo.com Skype: lenroy.jones
    17. 17. Top Ten Dining Mistakes <ul><li>10. Speaking too LOUDLY. </li></ul><ul><li>Playing with your hair or earrings, or touching your face and head. </li></ul><ul><li>8. Pushing away the plate or bowl when finished. </li></ul>Email: Lenroy.Jones@yahoo.com Skype: lenroy.jones
    18. 18. Top Ten Dining Mistakes <ul><li>7. Eating too fast or too slow. </li></ul>Email: Lenroy.Jones@yahoo.com Skype: lenroy.jones
    19. 19. Top Ten Dining Mistakes <ul><li>6. Using cell phones and pagers while dining. </li></ul><ul><li>5. Elbows on the table. </li></ul><ul><li>4. Poor posture. </li></ul>Email: Lenroy.Jones@yahoo.com Skype: lenroy.jones
    20. 20. Top Ten Dining Mistakes <ul><li>3. Leaving your purse, keys, sun glasses, cell phone, or eye-glasses on the table. </li></ul><ul><li>2. Picking your teeth. </li></ul><ul><li>1. Talking with food in your mouth </li></ul><ul><li>and chewing with your mouth open. </li></ul>Email: Lenroy.Jones@yahoo.com Skype: lenroy.jones
    21. 21. Post Meal – I’m done!!! <ul><li>Do not push plate away </li></ul><ul><li>Coffee </li></ul><ul><ul><li>Sugar and Cream </li></ul></ul><ul><li>Napkin </li></ul><ul><li>Beyond the meal??? </li></ul>Email: Lenroy.Jones@yahoo.com Skype: lenroy.jones
    22. 22. Conversations <ul><li>Hot Conversations </li></ul><ul><li>Proper Casual Conversations </li></ul><ul><li>Don’t forget your non-verbal(s) do tell a story! </li></ul><ul><li>Understand the price of your opinion  </li></ul><ul><li>Which causes stress! </li></ul>Email: Lenroy.Jones@yahoo.com Skype: lenroy.jones                     
    23. 23. The Man Who Drank Too Much A management trainee in an accounting firm went to a company outing at a country club and treated it as a social event. He drank too much , and became loud and obnoxious. He did not get an offer to join the firm. Request for permission to use/reproduce should be directed to Lenroy Jones Email: Lenroy.Jones@yahoo.com Skype: lenroy.jones
    24. 24. A Few Tips to Approach Etiquette Today: <ul><li>Gender has no place in business etiquette today. </li></ul><ul><li>Men and women should be treated as peers. </li></ul><ul><li>You hold the door open for a woman if you would hold the door open for a man in the same situation. </li></ul><ul><li>Doors are held open for superiors, clients, peers following closed on your heels, and anyone loaded down with packages or items. </li></ul>Job Search – Business Etiquette – Business versus Social Etiquette, 3/30/2000 Email: Lenroy.Jones@yahoo.com Skype: lenroy.jones
    25. 25. <ul><li>You should not jam up an elevator trying to let a woman out first, unless she is your CEO or a client. </li></ul><ul><li>Those peers with disabilities should be treated with the same respect as any professional. </li></ul><ul><li>It is rude not to greet people when you first enter the office, no matter what position that person holds. </li></ul>Job Search – Business Etiquette – Business versus Social Etiquette, 3/30/2000 A Few Tips to Approach Etiquette Today: Email: Lenroy.Jones@yahoo.com Skype: lenroy.jones
    26. 26. Business Etiquette Beyond the Table! Email: Lenroy.Jones@yahoo.com Skype: lenroy.jones
    27. 27. Business Etiquette Beyond the Table! <ul><li>Exercise GOOD TASTE AND COMMON SENSE - It doesn't matter how casual the corporate culture may seem... You don't want to come across/be perceived as rude and assuming </li></ul><ul><li>RESPECT other people's time and space - the word excuse me </li></ul><ul><li>COMMUNICATION - e.g.. If you're busying meeting a deadline and you're interrupted, say so... &quot;I'm on a deadline right now. Can I call you back.... </li></ul><ul><li>BE CONSIDERATE - If you play music in your work area.. use earphones. Coworkers may not share your tastes! </li></ul>Email: Lenroy.Jones@yahoo.com Skype: lenroy.jones
    28. 28. The Airports Snafu A sales representative went to pick up the district manager. But he didn’t offer to help with the luggage, even though his car was parked in a remote parking lot. When they finally reached the car, it was dirty and littered; moreover he had a spot on his tie. He was not put on the promotion list Request for permission to use/reproduce should be directed to Lenroy Jones Email: Lenroy.Jones@yahoo.com Skype: lenroy.jones
    29. 29. <ul><li>RETURN ALL CALLS - even if you have to leave a message. Give that person your full attention. Don't do work while you're on the phone unless it's related to your call. </li></ul><ul><li>STAND DURING INTRODUCTIONS - Shake hands with a firm handshake and give good eye contact. Don't try to arm wrestle! </li></ul><ul><li>RUDENESS - Do not interrupt other during conversations. Allow them to finish their thoughts before you respond. </li></ul>Business Etiquette Beyond the Table! ( Continued.. ) Email: Lenroy.Jones@yahoo.com Skype: lenroy.jones
    30. 30. REMEMBER Always eat with respect for others Use Common-sense and Enjoy yourself!!! This is what you wanted me to do, right? Email: Lenroy.Jones@yahoo.com Skype: lenroy.jones
    31. 31. The Woman In a Hurry — Because a meeting was running late, a participant became impatient . She pulled a cellular phone from her briefcase and called her voice mail, taking notes on the messages while the meeting was still under way. Her action was noisy, distracting, and rude. Her call managed to put her own professional advancement on hold. Request for permission to use/reproduce should be directed to Lenroy Jones Email: Lenroy.Jones@yahoo.com Skype: lenroy.jones
    32. 32. Let’s Test Your Knowledge of… Etiquette Awareness 20 Questions 15/T&F 5/Multiplication <ul><li>False 11. False </li></ul><ul><li>True 12. False </li></ul><ul><li>False 13. True </li></ul><ul><li>False 14. C. </li></ul><ul><li>False 15. B. </li></ul><ul><li>True 16. A. </li></ul><ul><li>True 17. B. </li></ul><ul><li>False 18. A. </li></ul><ul><li>False 19. False </li></ul><ul><li>False 20. False </li></ul>Email: Lenroy.Jones@yahoo.com Skype: lenroy.jones
    33. 33. Thank You for the Opportunity Questions and Reflections Email: Lenroy.Jones@yahoo.com Skype: lenroy.jones
    34. 34. Reference Page Career Services and Placement, MSU’s Career Services and Placement Placement Manual, Recruitment Media, CASS Communications, Inc., Evanston, IL , 1998-1999. Brody, Marjorie and Pachter, Barbara, Complete Business Etiquette Handbook, Prentice Hall, New Jersey 1995. Fox, Jeffrey J., How To Become CEO, The Rules for Rising to the Top of Any Organization , Hyperion, New York, New York, 1998. Fox, Sue, Etiquette for Dummies: A Reference for the Rest of US!, IDG Books Worldwide, February 2000. Post, Peggy and Post, Peter, Etiquette Advantage in Bussiness: Personal Skills for Professional Success, Haper Collins, New York, 1997. Post, Peggy, Etiquette: The Name to Turn to For the Way We Live Today , Haper Collins, New York, 1997. Sabath, Ann Marie, “ Business Etiquette in Brief ,” Bob Adams, Inc. Publishers 1993. Email: Lenroy.Jones@yahoo.com Skype: lenroy.jones
    35. 35. Thank you! Questions University of North Florida Career Services Your Success is Our business! <ul><li>Career Services </li></ul><ul><li>Founders Hall, Bldg. 2, Suite 2039 </li></ul><ul><li>St. Johns Bluff Road, South </li></ul><ul><li>Jacksonville, FL 32224 </li></ul><ul><li>Phone: (904) 620-2955 </li></ul><ul><li>Website: http://www/unf.edu/dept/cdc </li></ul>Your Success is Our business! Email: Lenroy.Jones@yahoo.com Skype: lenroy.jones
    36. 36. Dress Like You Want the Job! You never get a second chance to make a good first impression! This theme is especially important during an interview. Your grooming and dress are an important aspect of putting your best foot forward. Always remember that the clothing you wear should enhance your personal style and identify you as a person the employer would want to represent their company or organization. Email: Lenroy.Jones@yahoo.com Skype: lenroy.jones
    37. 37. Email: Lenroy.Jones@yahoo.com Skype: lenroy.jones Do I get the job then, baby? Do I?
    38. 38. Email: Lenroy.Jones@yahoo.com Skype: lenroy.jones But it is a basic gray suit
    39. 39. Email: Lenroy.Jones@yahoo.com Skype: lenroy.jones Hair is everything!
    40. 40. Email: Lenroy.Jones@yahoo.com Skype: lenroy.jones You can always make a lasting impression… With enough of the right Makeup.
    41. 41. Email: Lenroy.Jones@yahoo.com Skype: lenroy.jones Business casual or ready for a club? The two don’t mix
    42. 42. <ul><li>Suit Choices - Observe what management professionals wear in the field of employment you wish to enter and choose your professional dress accordingly. </li></ul><ul><li>Shirt/Blouse - A white shirt or blouse is the preferred </li></ul><ul><li>Jewelry - Jewelry should be kept to the minimum and be tasteful. </li></ul><ul><li>Grooming - Hair should be clean and conservatively styled. </li></ul><ul><li>Shoes - Traditional dress shoes are your best choice. </li></ul>Dress For Success Email: Lenroy.Jones@yahoo.com Skype: lenroy.jones
    43. 43. Dress Like You Want the Job! For more information Stop by Career Services Library They have videos and books to help you develop your professional style of dress ! Founders Hall, Bldg. 2, Room 2089 Email: Lenroy.Jones@yahoo.com Skype: lenroy.jones
    44. 44. Email: Lenroy.Jones@yahoo.com Skype: lenroy.jones This is Cool enough for Microsoft NOT!
    45. 45. Email: Lenroy.Jones@yahoo.com Skype: lenroy.jones I make it a point to shine in an interview
    46. 46. I’m pre-law and ready for work with an Ally McBeal power suit…. TV is fiction! and yes, The Practice…. as well! Email: Lenroy.Jones@yahoo.com Skype: lenroy.jones
    47. 47. I just have to be me! Email: Lenroy.Jones@yahoo.com Skype: lenroy.jones
    48. 48. Dressed to Succeed Email: Lenroy.Jones@yahoo.com Skype: lenroy.jones
    49. 49. Dressed to Succeed Email: Lenroy.Jones@yahoo.com Skype: lenroy.jones

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