About I have a background of developing and leading contact centers in Nordic and Europe. Since some 10 years, my focus and job roles have been within digital marketing and communication. My current mission is to further develop IBM Sweden's digital presence, expanding and improving digital reach and ROI of online investments, on- and off the IBM domain.
Specialties: Digital marketing and sales, web governance models, web analytics, communication, cross region project management. Change management. Contact Centre management, Customer service and support operations, web communication.