Ignite session on @skattefar sharecare12

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Ignite session on how The Danish Ministry of Taxation uses Twitter (@skattefar) to engage citizens in new conversations and to supply service to citizens. And on how this engaging of citizens creates …

Ignite session on how The Danish Ministry of Taxation uses Twitter (@skattefar) to engage citizens in new conversations and to supply service to citizens. And on how this engaging of citizens creates new internal conversations and creates space for a new governmental role in a time of change.

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  • 1. #Sharecare12Ignite session on @skattefar Lene Krogh Jeppesen Danish Ministry of Taxation Twitter: @lenekrogh or: dk.linkedin.com/in/lenekrogh/
  • 2. Death & taxes
  • 3. Taxes are… Mandatory Nonsensical Boring
  • 4. Tax Administration is… Kafka-ish Bureacratic Nonsensical
  • 5. Paying your taxes is… Digitalized Alienated
  • 6. Reinterpret & humanize
  • 7. New relationship Communication Interaction Collaboration
  • 8. Asking questions Openness InclusionNew governmental role
  • 9. What do you think?
  • 10. Use a new platform
  • 11. Bureaucracy vs. party Experts vs. crowds
  • 12. How can we improve?
  • 13. Is that it? Just relax?
  • 14. Relations New PublicManagement
  • 15. NPM:Plan & implement
  • 16. Relations:Plan & improvise
  • 17. Newconversationswithintheorganization
  • 18. Authority: listening & learning
  • 19. Authority at eye level
  • 20. The road forwardis built with… Courage & desire
  • 21. A Modern Humane Tax Authority