Fax webinar presentation slides slideshare

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Fax webinar presentation slides slideshare

  1. 1. Webinar: Moving Fax to the Cloud for Critical Business Messaging
  2. 2. Agenda <ul><li>The server/device infrastructure model </li></ul><ul><li>Drivers for outsourcing fax services </li></ul><ul><li>The hosted fax infrastructure model </li></ul><ul><ul><ul><li>Methodology for migrating </li></ul></ul></ul><ul><ul><ul><li>Additional services </li></ul></ul></ul><ul><li>How leading companies are using hosted fax today </li></ul><ul><li>Choosing a fax services provider </li></ul>
  3. 3. Typical Fax Server / Device Model
  4. 4. Fax Server / Device Limitations
  5. 5. Drivers for Outsourcing <ul><li>System capacity issues and contingency planning </li></ul><ul><li>Telecom fees - Monthly analog lines, telecom circuit and utilization fees </li></ul><ul><li>Higher rates for toll-free numbers </li></ul><ul><li>Fax machine supplies and maintenance </li></ul><ul><li>Cost of hardware replacement and upgrades / aging infrastructure </li></ul><ul><li>Software licensing and support fees </li></ul><ul><li>Fax board expansion and replacement </li></ul><ul><li>Cost and support of additional software connectors </li></ul><ul><li>Re-allocation of internal support resources </li></ul><ul><li>Traffic growth and disaster recovery </li></ul><ul><li>Forced upgrades for end-of-life products </li></ul><ul><li>Incompatibility with email infrastructure </li></ul><ul><li>Cost Reduction, Eliminate Infrastructure and Required Resources </li></ul>
  6. 6. Recap - Typical Fax Server / Device Model
  7. 7. Outsourced Model
  8. 8. Advantages of Outsourcing Fax Services
  9. 9. Migrating to the Cloud – Industry Best Practices <ul><ul><li>Project Manager assigned to develop and manage migration plan </li></ul></ul><ul><ul><li>Needs assessment conducted </li></ul></ul><ul><ul><li>Global multi-carrier relationships to manage number porting </li></ul></ul><ul><ul><ul><li>Seamless user and number provisioning </li></ul></ul></ul><ul><ul><li>No downtime / implementation is transparent to users </li></ul></ul><ul><ul><li>No impact on existing business processes </li></ul></ul>
  10. 10. Business Driver to Move to the Cloud… <ul><li>Email Upgrade </li></ul><ul><li>Industry: Manufacturing </li></ul><ul><li>Business Issues: Upgrade of email infrastructure forces evaluation of fax server upgrade or outsource. Fifteen (15) global sites each with one or more fax servers requiring in-country resources to manage. </li></ul><ul><li>Solution: Migrated from fax servers to hosted fax solution for all faxing – desktop and production – for 100% compatibility with email servers. Service integrated with back office applications using SMTP. </li></ul><ul><li>Benefits: Eliminated costs to maintain and support infrastructure </li></ul><ul><li>IT resources reallocated to core projects </li></ul><ul><li>Centralized management and support </li></ul><ul><li>Cost allocation </li></ul><ul><li>Reduced vendor relationships – elimination of local telecom carrier contracts </li></ul>
  11. 11. Business Driver to Move to the Cloud… <ul><li>Data Center Consolidation </li></ul><ul><li>Industry: Information Technology </li></ul><ul><li>Business Issues: Consolidation of global data centers from 24 to 4 </li></ul><ul><li>Maintain local fax number coverage globally </li></ul><ul><li>Solution: Migrated from fax servers to hosted fax solution while maintaining local number presence in 98% of regions. </li></ul><ul><li>Benefits: Met business objectives of consolidating IT footprint </li></ul><ul><li>Eliminated costs to maintain and support infrastructure </li></ul><ul><li>Centralized management </li></ul><ul><li>Reduced vendor relationships – elimination of local telecom carrier contracts </li></ul>
  12. 12. Integrating Fax with Critical Business Systems <ul><li>Industry: Insurance (Automobile/General Liability/Property and Casualty) </li></ul><ul><li>Business Issue: Manual data entry of claims information for First Notice of Loss Minimal data fields being completed to speed hand off to adjusters </li></ul><ul><li>Data entry errors </li></ul><ul><li>Solution: Inbound faxes received electronically with 80+ fields being extracted from FNOL form and providing this data in XML format along with original form for integration into customer claims system </li></ul><ul><li>Benefits: On-screen data verification vs. manual entry </li></ul><ul><ul><li>Improved turnaround time on claims processing </li></ul></ul><ul><ul><li>Additional assignments managed by claims team </li></ul></ul>
  13. 13. Integrating Fax with Critical Business Systems <ul><li>Industry: Healthcare Clinical Research Organization (CRO) </li></ul><ul><li>Business Issues: Reduce fax infrastructure costs while enabling secure and HIPAA-compliant importing of adverse event report faxes into internal system. Inbound faxes from doctors often contain information from multiple patients – making classification and assignment difficult. </li></ul><ul><li>Solution: Migrated from fax servers to hosted fax workflow solution to receive inbound faxes. Operators can split multiple patient information received in a single fax and assign to appropriate clinical trial. </li></ul><ul><li>Benefits: Protects confidential information </li></ul><ul><li>Speeds time to trial completion </li></ul><ul><li>Data in electronic format for easy archival </li></ul><ul><li>Eliminated costs to maintain and support infrastructure </li></ul>
  14. 14. Criteria for Evaluating an Outsourced Provider <ul><li>Global Network / Architecture </li></ul><ul><li>Redundancy / Business Continuity </li></ul><ul><li>Core vendor focus </li></ul><ul><li>Enterprise-grade experience </li></ul><ul><li>Security and Compliance policies </li></ul><ul><ul><li>SAS70,SOX, GLB, Safe Harbor, HIPAA </li></ul></ul><ul><li>Service Level Agreements </li></ul><ul><ul><li>Contractual commitment to service availability and uptime </li></ul></ul><ul><li>Professional Services </li></ul><ul><li>Cost Model </li></ul>

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