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The 8th Health Insurance Asia provides a platform to discuss business potential in emerging markets (Indonesia, Vietnam, Philippines & more), updates in regulations, effective marketing, insurance ...

The 8th Health Insurance Asia provides a platform to discuss business potential in emerging markets (Indonesia, Vietnam, Philippines & more), updates in regulations, effective marketing, insurance product innovation, claims management & effective partnerships with stakeholders.

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    Health Insurance Asia Health Insurance Asia Document Transcript

    • Healthcare 17 – 20 June 2014 Grand Copthorne Waterfront Hotel, Singapore Produced by: Media Partners: International Marketing Partner: www.healthinsurance-asia.com IBC Healthcare Asia’s Most Comprehensive Health Insurance Strategy Conference 8th ANNUAL Health nsurance Asia 2014Improving Synergies with Partners to Expand the Business of Healthcare Featuring Insights from: Evelyn Bangalan Vice President, PhilHealth, Philippines Amitoj Singh Head – Health, Universal Sompo General Insurance, India Armando Baez General Manager, Global Benefits Group, China Dr P. Nandagopal Managing Director & Chief Executive Officer, India First Life Insurance Company Andrew Apps Director, ALC Health, United Kingdom Ian Wilson Operation & Development Director, HCMC Family Medical Practice, Vietnam Linda Swan Managing Director, Healthways, Australia I Gde Eka Sarmaja Vice President/Head, Employee Benefit Business Development, PT Asuransi Jiwa Manulife, Indonesia Emma Wilkins Strategic Claims Lead – Group Underwriting & Claims, AIA Group, Hong Kong What’s New in 2014? Healthcare provider perspectives & partnerships Emerging market opportunities & challenges, competition landscape, cultural differences & regulations Regulatory updates, trends & Public Private Partnerships (PPPs) in China, India & Singapore Leveraging on technology to grow the health insurance business Special focus on the growth potential in Indonesia & Philippines Co-located with: Surendra Menon Regional Head of Bancassurance, AIA Group, Hong Kong PRE-CONFERENCE WORKSHOPS 17 JUNE 2014 A. Growth Potential in Emerging Market Segments: Focus Day on Indonesia B. Understanding the Philippine Universal Healthcare Insurance System POST-CONFERENCE WORKSHOPS 20 JUNE 2014 C. Health Technology and the Insurance Business D. Challenges and Solutions for Delivering OPD Benefits to a Large Population in a Cost-Effective Way
    • REGISTER TODAY! +65 6508 2401 register@ibcasia.com.sg www.healthinsurance-asia.com CONFERENCE DAY ONE WEDNESDAY 18 JUNE 2014 8.00 Registration Opens & Morning Coffee 8.50 Welcome from IBC Asia & Speed Networking 9:00 Chairman’s Opening Remarks Andrew Apps, Director, ALC, United Kingdom SEIZING THE REGION’S BUSINESS POTENTIAL 9:10 Emerging Market Roundtable on Opportunities & Challenges: Unlocking the Promise of South East Asia’s Health Insurance Market 10-minute snapshot of the market and competition landscape, culture, regulations & key indicators from each country presented by top local executives/regulators, followed by a panel discussion. • Indonesia – Opportunities in providing depth of coverage through private insurance • Philippines – Preparing for expanded privatised healthcare • Vietnam – Aligning product development strategies with the healthcare system • Malaysia – Examining opportunities as an emerging healthcare and medical tourism leader • Thailand – Boosting medical tourism with health insurance coverage Gerard Servais, Health Specialist, Asian Development Bank (ADB), Philippines Mukti Ali Ghufrom, Vice Minister, Ministry of Health, Indonesia Evelyn Bangalan, Vice President, PhilHealth, Philippines 10:30 Morning Networking & Refreshments Break 11:00 Regional Powerhouses Panel: China, India, Singapore • Regulatory update and current growth areas • Review of local market and competition • Successful Public Private Partnerships (PPP) models and the role of micro-insurance • Current market drivers and upcoming trends Moderator: Hanson Li, Managing Director, Huatone Strategic Investment, China Panelists: Armando Baez, General Manager, Global Benefits Group, China Laurent Pochat-Cottiloux, Regional Managing Director, Asia Pacific Health Reinsurance Markets, AXA Healthcare Management, Singapore Sanjay Datta, Head of Consumer Service, Health Insurance, ICICI Lombard, India Nimish Parekh, Chief Strategy Officer – South Asia, United Healthcare Group ADDRESSING INSURANCE FRAUD RISKS 12:00 Dealing with Insurance Fraud • What constitutes fraud? • Fraud detection and prevention methods • Role of claims investigators in alleviating the problem • Strategies to achieve an operationally efficient claims management system Amitoj Singh, Head – Health, Universal Sompo General Insurance, India 12:30 Easing the Perennial Issue of Claims Fraud through Technology • Anti-fraud measures • Improving fraud detection process • Client verification and benefit confirmations and 24/7 approval for clinics and hospitals • Implementing data analytics to reduce claims cycle time 13:00 Networking Lunch PRODUCT & PROCESS INNOVATION 14:00 Our Challenges in the Healthcare Insurance Business • Understand what retail clients need • Protection gap for existing bank clients • The benefits and limitations of pre-approved limits • How can bancassurers increase health protection sales? Surendra Menon, Regional Head of Bancassurance, AIA, Hong Kong 14:30 Optimising the Life Insurance Channel to Grow the Health Insurance Business • Why is it attractive for Life Insurance companies to sell health insurance riders? • Difference between riders and health policy • How agents react to this model • Risk behind the life insurance brand • What kind of special expertise is required to ensure success? Panelists: Dr P. Nandagopal, Managing Director & Chief Executive Officer, India First Life Insurance, India Edouard Lesellier, Underwriting & Proposition Director, AXA Healthcare Management, Singapore Laurence Wong, General Director, Great Eastern, Vietnam 15:15 Providing Innovative High-End Insurance Products to the Region • The Big Brand versus the Boutique provider • Taking a boutique approach to private medical insurance delivery • Product and service – an old fashioned approach • Opportunities for the insurance brokers Andrew Apps, Director, ALC Health, United Kingdom 15:45 Afternoon Networking & Refreshments Break 16:15 DigitalThinking toTransform Individual Health Insurance • Digital trends and their impact on consumer behaviour • The hybrid customer • Tablet based sales toolkits as a point of innovation • Using technology to transform the users experience of health insurance Hugh Terry, Editor, The Digital Insurer, Singapore 16:45 Create & Deploy a Successful Product that Meet Consumer’s Needs • How to come up with a product that the market needs and wants to buy • Considering solvency, risk management and customer protection • Pricing products effectively • Communicating the message internally and marketing it effectively • Some success stories Panelists: Hugh Terry, Editor, The Digital Insurer, Singapore Andrew Apps, Director, ALC Health, United Kingdom Frederic Gauthier, Independent Consultant, Insurance Business Development Joe Corrigan, CEO, Healtheon, Indonesia 17:30 Chairman’s Summary of the Day & End of Conference Day One REGIONALPOWERHOUSESPANEL BANCASSURANCE KEYNOTE KEYNOTEPANELDISCUSSIONPANELDISCUSSION
    • 9:00 Chairman’s Opening Remarks Andrew Apps, Director, ALC Health, United Kingdom PARTNERSHIPS IN THE HEALTH INSURANCE VALUE CHAIN 9:10 What the Future of Healthcare Looks Like • What are the latest innovations in the healthcare sector? • Examining models that have successfully used technology and innovation to achieve common goals between payer and provider • How can payers support the growth in innovation? Chandra Sekhar Chuvukula, Executive Director, Global Hospitals Group, India 9:50 Working with Insurance Companies • Common claims contested • Payment cycle of direct billing • How can insurance companies meet the hospital’s need for information • Strategies for smoother work relations Ian Wilson, Operation & Development Director, HCMC Family Medical Practice, Vietnam 10:30 Challenges Faced in Insurance/Provider Engagement • How to help physicians, hospitals and healthcare providers better understand their insurance partners • Impact on customer service and profitability • How can insurers work well with doctors and hospitals to forge a win-win environment? • The role of Third Party Administrator’s (TPAs) in the industry’s success and expansion Amit Bhandari, VicePresident,HealthUnderwritingandClaims, ICICI Lombard, India 11:10 Morning Networking & Refreshments Break CAPTURING OPPORTUNITY AREAS WHILE BALANCING COST & PATIENT CARE 11:40 Sustainable Healthcare Financing for Ageing Populations • By country review of the current ageing trends in Asia • Impact of common diseases in older populations • The need for more innovative solutions by insurance companies to manage costs • Strategies to manage healthcare needs and financing Pang Hsiang Chye, Principal/Consulting Actuary, Milliman, Hong Kong 12:20 Improving Outcomes & Reducing Cost of Chronic Diseases through Health Management • The importance and effect of a successful health management program • How applicable are Western models in Asia? • Tangible and intangible benefits to the healthcare provider, insurer and patient • Roles in health management programs Emma Wilkins, Strategic Claims Lead – Group Underwriting & Claims, AIA Group, Hong Kong 13:00 Networking Lunch REGISTER TODAY! +65 6508 2401 register@ibcasia.com.sg www.healthinsurance-asia.com CONFERENCE DAY TWO THURSDAY 19 JUNE 2014 “Asia Pacific will be the dominant driver of world insurance growth by 2020” ~ Munich Re, March 2013 PROVIDER KEYNOTE PROVIDER INSIGHT 14:00 Synergies in Medical Tourism & Insurance • Current status of medical tourism in Asia • Successful models and ongoing implementations • Impact on the region’s health insurance market • Upcoming trends to look out for Suresh Ponnudurai, CEO, Malaysia Healthcare 14:40 How to Capture Businesses from Special Groups • New health insurance products for the ageing population, chronic diseases, corporate/expatriates • How do you market to these groups? • Role of technology such as medical apps, to improve company image and assist clients in finding medical assistance Moderator: Uttam Kripalani, CEO, Galaxy Insurance Consultants, Singapore Panelists: Alistair Dickman, GroupHeadofBusinessDevelopment, Global Health Asia, Singapore Pavan Virmani, Group Business Director, Aviva, Singapore 15:25 Afternoon Networking & Refreshments Break 15:55 Prospects of Corporate Health Insurance • Trends in growth in the region • What are employers looking for in an insurance company? • What do employees and patients need? • Key factors to consider for effective partnership I Gde Eka Sarmaja, Vice President/Head, Employee Benefit Business Development, PT Asuransi Jiwa Manulife Indonesia OPTIMISING EFFICIENCIES THROUGH EFFECTIVE COMMUNICATION 16:35 Bridging the Gaps Between Health Insurance & Healthcare Providers • Where are the gaps that have led to the healthcare industry’s perception about medical insurance companies? • Boosting communication between parties and ensuring continuous feedback • Linking synergies and reconciling differences between payers and providers • Increasing top line and bottom line impact for insurers, hospitals and intermediaries Moderator: Tom Sackville, CEO, International Federation of Healthcare Plans, United Kingdom Panelists: Dr Yii Hee Seng, Medical Director, Raffles Health Insurance, Singapore Ian Wilson, Operation & Development Director, HCMC Family Medical Practice, Vietnam Jose Lawa Tablante, Advising Physician, Henner, Singapore Linda Swan, Managing Director, Healthways, Australia 17:20 End of the 8th Annual Health Insurance Conference PANELDISCUSSIONPANELDISCUSSION “Private health insurance in Southeast Asia: A USD 24 bn market by 2020” ~ Roland Berger, September 2013
    • WORKSHOPS PRE-CONFERENCE WORKSHOP A 17 June 2014 (Tuesday) 9.00am-12:30pm Growth Potential in Emerging Market Segments: Focus Day on Indonesia PRE-CONFERENCE WORKSHOP B 17 June 2014 (Tuesday) 1.30pm-5:00pm Understanding the Philippine Universal Healthcare Insurance System Challenges and Solutions for Delivering OPD Benefits to a Large Population in a Cost-Effective Way Most health insurance markets focus mainly on inpatient treatments only. Outpatient treatments were always left out of the purview of insurance.This was primarily due to lack of organized primary healthcare providers and the cost involved in reaching the market. With recent low cost technology innovations and change in primary healthcare landscape, OPD coverage is being brought in the fold of health insurance. This session would provide insights into the coverage design, challenges faced during implementation and the solutions offered to provide OPD coverage with case study examples from India. Outline: • Indian health sector an overview • Product Design: OPD concept & product features • Health Care Providers: Activation & orientation of the empanelled health care providers & ensuring availability of low cost quality drugs • Technology innovation to lower the cost and ensure smooth operation • Awareness creation among beneficiaries • Monitoring of utilization trends and raising triggers so as to ensure better control and prevent leakages Your Workshop Leaders: About Your Workshop Leader: Evelyn Bangalan is Area Vice President of Philhealth where she has served for over 15 years. She was previously in charge of the Member Management group and is now looking after theVisayas region. She has attended training in the region including Korea, Australia and Singapore. She is a Certified Public Accountant and received her Masters in Business Administration from the Philippine School of Business and Accountancy. Objectives: This workshop aims to provide an overview of the Indonesian health insurance sector and a platform to discuss opportunities and effective strategies to leverage on the growing market. Outline: • Introduction and overview of Indonesia's health insurance market • The impact of Badan Penyelenngara Jaminan Sosial – BPJS (Universal Healthcare) • Challenges and opportunities into the future About Your Workshop Leader: Joe Corrigan, CEO, Healtheon, Indonesia The founder of Healtheon, Joe Corrigan has built private equity backed businesses in Silicon Valley, Singapore, Indonesia and Australia. Joe has been a resident in Asia for over 2 decades and has extensive networks in the region. Prior to founding HEALTHEON, Joe served as an advisor to International SOS focused on the expansion of the groups network of contract medical clinics in Indonesia ranging from small primary care facilities to a 80 bed hospital in Freeport (the world’s largest gold and nickel mine). Amit Bhandari, VicePresident,HealthUnderwritingandClaims, ICICI Lombard, India Sanjay Datta, Head Consumer Service, Health Insurance, ICICI Lombard, India POST-CONFERENCE WORKSHOP C 20 June 2014 (Friday) 9.00am-12:30pm Health Technology and the Insurance Business Outline: • A view into next generation population health management economics • A set of incentives that help you recruit new customers into your new plans • Roadmap to transform the business model for the future • Learnings from US Healthcare and the synergies / impact of population health management for Payers and providers in Asia About Your Workshop Leaders: Giri Iyer, CEO, Iyer Innovations, USA Giri is a growth Leader with a track record of creating award- winning innovation in start-ups as well as large multinational organizations. He has over 20 years of global operational experience with GE Healthcare, GE Energy. Siemens, Philips, Digital Equipment Corporation and Compaq Computers. He has built a reputation as a serial entrepreneur and business incubator with these multinationals and has also built his own companies in areas like location analytics and child education. Ashvanni Srivastava, Director, Health Hiway, India Ashvanni is an insightful business leader with over 24 years across large corporate and entrepreneurial assignments across Asia, US and UK, with a series of successful start-ups and new businesses in Healthcare IT, Health and Wellness services and CRM. He is the ex-CEO of HealthHiway and President of Strategic Initiatives at Apollo Hospitals where he led the group’s healthcare technology, retail and telemedicine initiatives. He is currently an independent Board Director and Management Consultant, associated with Government and public health agencies, Healthcare providers and Private equity across South and SE Asia, Africa, UAE and India. The scope of his work covers business strategy, start ups, international development, growth consulting and fund raising. POST-CONFERENCE WORKSHOP D 20 June 2014 (Friday) 1.30pm-5:00pm • Healthcare governance structure • Benefits • Outpatient • Special benefits • Individually paying • Employed • Lifetime Members • Sponsored • Healthcare budget • Key challenges • Outlook for Philippine Health Insurance With projected economic growth of 6.5% in 2014, the Philippines is fertile ground for the health insurance business with 100 million population and the middle class experiencing increasing incomes due to the BPO industry. This workshop aims to look into the existing universal health coverage programme and explore the challenges and opportunities of health insurance in the country. Outline: Sanjay is a seasoned health insurance executive who has been speaking in the conference circuit in and around the region. Amit has been with ICICI Lombard for 10 years and is currently heading up Health Underwriting and claims. He received his MBA in Finance and Marketing from the University of Delhi. REGISTER TODAY! +65 6508 2401 register@ibcasia.com.sg www.healthinsurance-asia.com
    • “Not only was the event well prepared and impeccably managed but the content and speakers were “top of the class”. I came away having gained great insight into the overall heath market in Asia, I made new friends and important business connections for future follow up. Thanks IBC for making this possible” ~ Global Benefits Group REGISTER TODAY! +65 6508 2401 register@ibcasia.com.sg www.healthinsurance-asia.com 17 – 20 June 2014 Grand Copthorne Waterfront Hotel, Singapore IBC Healthcare Asia’s Most Comprehensive Health Insurance Strategy Conference 8th ANNUAL Health nsurance Asia 2014Improving Synergies with Partners to Expand the Business of Healthcare The 8th Health Insurance Asia Conference will bring together senior executives from private insurance, government, providers and industry experts to discuss: Business potential in emerging markets Updates in regulations and effective marketing Innovation in insurance products and claims management Effective partnerships with industry stakeholders such as healthcare providers, life insurance and technology companies Strategies to achieve greater efficiency and improved bottomline profits. SPONSORSHIP OPPORTUNITIES Tailored sponsorship packages are available to meet your unique marketing & business development requirements, enabling you to achieve the maximum ROI from your association with this event. For more information about placing your brand & profile top-of-mind to key buyers, contact Ann Na Lee on Tel: +65 6508 2470 / AnnNa.Lee@ibcasia.com.sg BY COUNTRY ■ Singapore 30% ■ Malaysia 10% ■ Indonesia 10% ■ Thailand 15% ■ Philippines 5% ■ Vietnam 5% ■ China/Hong Kong 5% ■ India 10% ■ Australia/US/Europe 10% Who Should Attend: BY INDUSTRY ■ Health / Medical Insurance Companies 50% ■ Healthcare Providers 15% ■ Re-Insurance Companies 10% ■ Brokers and TPA 10% ■ Health Authorities 5% ■ Healthcare solution and service providers 5% ■ Insurance technology providers 5% The billion-dollar Asian health insurance market is growing at a rapid rate due to increasing incomes, demand for better healthcare quality, ageing populations and rising healthcare costs. Why You Must Attend This Year’s Event Gather insights from leading health insurance executives to re-align your strategies Learn effective partnership and communication models to improve synergy with providers Find out transformative technologies to maximise efficiencies and ROI in your business Assess opportunities in new market segments Be updated on regulations, competition and cultural landscapes in Asia’s emerging and established markets Benefit from a unique networking opportunity with high level health insurance executives and hospital decision makers in the region Co-located with: “Excellent conference in terms of topics and presenters.” ~ Takaful Ikhlas Sdn Bhd “Relevant in today’s context” ~ Bank Negara Malaysia “It was a very interesting conference. I met a lot of interesting persons... and new contacts” ~ DKV “Very good sharing and interaction among attendees” ~ XL Insurance
    • ENJOY SUBSTANTIAL SAVINGS WITH OUR MULTIPLE BOOKING DISCOUNT! REGISTER NOW! FAX BACK TO +65 6508 2407 HOTEL INFORMATION DATA PROTECTION PAYMENT TERMS CANCELLATIONS / SUBSTITUTION IMPORTANT NOTE This label contains your priority booking code. To expedite registration, please do not remove label. If you have already received a copy of this brochure, we apologise. For reasons of confidentiality, your full particulars were not available to IBC Asia (S) Pte Ltd for deduplication prior to mail drop. 6 EASY WAYS TO REGISTER Email register@ibcasia.com.sg Customer Service Hotline +65 6508 2401 Fax +65 6508 2407 Web www.healthinsurance-asia.com ❑ Yes! I/We will attend the 8th Annual Healthcare Insurance Asia 2014 | 17 – 20 June 2014, Grand Copthorne Waterfront Hotel, Singapore REGNO.200108203N 8TH ANNUAL HEALTHCARE INSURANCE ASIA 2014 ❑ I would like to purchase the conference presentations at SGD1000 + GST (SGD1070) per log in. RESERVE YOUR PLACE TODAY! CREDIT CARD PAYMENTS The best way to pay by credit card is through our secure on-line registration process, simply log on to the website at www.healthinsurance-asia.com and click “Register On-line”. If you would prefer to pay over the phone please complete the contact name and details and our Customer Services Team will call within 24 hours to take payment. As we treat your credit card information in the strictest confidence, please do not send payment details by email. Credit card contact: Department: Direct phone number: Email: P46243 Payment Method (Please tick:) ❑ I enclose my bankers draft / cheque payable to IBC Asia (S) Pte Ltd ❑ I am paying by bank transfer (copy attached) ❑ Payment by Credit Card. (AMEX, VISA or MasterCard accepted) Payment must be received 10 business days prior to the event. To take advantage of discounts with an expiry date, registration and payment must be received by the cut-off date. • Payment by bankers draft or cheque in S$ or US$ should be made in favour of “IBC Asia (S) Pte Ltd” and mailed to: IBC Asia (S) Pte Ltd c/o Informa Regional Business Services 111 Somerset Road, TripleOne Somerset #10-06 Singapore 238164 Attn: The Accounts Receivable Team • Payment by bank transfer in S$ or US$ made payable to: IBC Asia (S) Pte Ltd A/C No.:147-059513-001 (S$) A/C No.:260-457866-178 (US$) The Hongkong and Shanghai Banking Corporation Limited 21 Collyer Quay, HSBC Building Singapore 049320 Bank Swift Code: HSBCSGSG Bank Code: 7232 • Payment by Credit Card (AMEX, VISA or MasterCard). The best way to pay by credit card is through our secure portal built into the website. To pay by phone please indicate the contact name and details below and our Customer Services Team will call within 24 hours to take payment. Please do not send credit card information by email. SAVE WITH THE EARLY BIRD & SPECIAL RATES! If undelivered, please return to: 111 Somerset Road, TripleOne Somerset #10-06, Singapore 238164 Tel: +65 6508 2400 Fax: +65 6508 2408 The personal information entered during your registration/order, or provided by you, will be held on a database and may be shared with companies in the Informa Group in the UK and internationally. Occasionally, your details may be obtained from or shared with external companies who wish to communicate with you offers related to your business activities. If you do not wish your details to be used for this purpose, please contact our Database Department at Email: database@ibcasia.com.sg, Tel: +65 6508 2400 or Fax: +65 6508 2408. Should you be unable to attend, a substitute delegate is welcome at no extra charge. Cancellations must be received in writing at least 10 business days before the start of the event, to receive a refund less 10% processing fee per registration. The company regrets that no refund will be made available for cancellation notifications received less than 10 business days before the event. Please quote the name of the delegate, event title and invoice number on the advice when remitting payment. Bank charges are to be deducted from participating organisations own accounts. Please fax your payment details (copy of remittance advice, cheque or draft to +65 6508 2407). Attendance will only be permitted upon receipt of full payment. Participants wishing to register at the door are responsible to ensure all details are as published. IBC assumes no further liability or obligation, beyond the refund of the paid registration fee, in the event of postponement or cancellation by IBC. MAIL the attached registration form with your cheque to IBC Asia (S) Pte Ltd c/o Informa Regional Business Services 111 Somerset Road, TripleOne Somerset #10-06, Singapore 238164 Scan the QR Code with your smartphone and register today Early Bird Rate Register & pay on or before 11 Apr 2014 FEE PER DELEGATE Special Rate Register & pay on or before 9 May 2014 Group Rate (3 or more delegates) Normal Rate Register & pay after 9 May 2014 ❑ 2 Day Conference only ❑ 3.5 Day Package: 2 Day Conference + 3 Workshops ❑ Pre Workshop A ❑ Pre Workshop B ❑ Post Workshop C ❑ Post Workshop D SGD 3,995 SGD 4,195 SGD 4,295 SGD 3,895❑ 4 Day Package: 2 Day Conference + All Workshops GROUP BONUS – Register 3 Delegates from the same company and the 4th Delegate attends FREE! SGD 3,695 SGD 3,895 SGD 3,995 SGD 3,595 SGD 2,595 SGD 2,795 SGD 2,895 SGD 2,495 • Multiple Bookings Discount pricing is applicable to groups of 3 or more delegates from the same organisation registering for the same event, at the same time. Fee stated is the discounted price PER DELEGATE. Only one discount applies; either the early bird rate OR special rate OR group rate. • All fees stated include luncheons, refreshments and complete set of documentation. It does not include the cost of accommodation and travel. • Registration fees are subject to the prevailing government tax Who is Head of your Department? Who is Head of Training? Company Information Company Name: Address: Main Business/Activity: Postal Code: Please photocopy for additional delegates FREE GROUP DISCOUNT Delegate 1 Details Name: Dr/Mr/Ms Job Title: Department Tel: Mobile No.: Email: Delegate 2 Details Name: Dr/Mr/Ms Job Title: Department Tel: Mobile No.: Email: Delegate 3 Details Name: Dr/Mr/Ms Job Title: Department Tel: Mobile No.: Email: Delegate 4 Details Name: Dr/Mr/Ms Job Title: Department Tel: Mobile No.: Email: Grand Copthorne Waterfront Hotel 392 Havelock Road, Singapore 169663 Contact Person: Tan Ai Li, Asst Director of Events Tel: +65 6233 1301 | Fax: +65 6233 1177 Mobile: +65 9006 2431 ❑ 3 Day Package: 2 Day Conference + 2 Workshops ❑ Pre Workshop A ❑ Pre Workshop B ❑ Post Workshop C ❑ Post Workshop D SGD 3,395 SGD 3,595 SGD 3,695 SGD 3,295 ❑ 2.5 Day Package: 2 Day Conference + 1 Workshop ❑ Pre Workshop A ❑ Pre Workshop B ❑ Post Workshop C ❑ Post Workshop D SGD 3,095 SGD 3,295 SGD 3,395 SGD 2,995