Make Your Intranet Successful        SHAREPOINT CONSULTING   INFORMATION MANAGEMENT   BUSINESS PROCESS                    ...
Agenda Introduction to SharePoint What makes a successful Intranet? Common challenges / mistakes Change Management Us...
Introduction Who is OSC? Information Management Consulting  Practice Microsoft Gold Certified Partner Offices in Sydney...
IntroductionOSC Services Consulting Services Information Management and Cloud Strategy Graphic Design & Usability Shar...
Introduction to SharePoint 2010What is SharePoint?    A multi purpose web platform    Intranet portals, extranets and we...
Key drivers for a successful Intranet       Change             • Training                                         User Ado...
Project Approach           Effort     Usability            40%            40%            20%STRATEGY     CONSULTING   SUPP...
Change ManagementChange management is a structured approachto shifting/transitioning individuals, teams, andorganizations ...
Change ManagementBe innovative…    Training should NOT be an after thought!      Instructor led training      E-Learnin...
GovernanceGovernance is the set of policies, roles,responsibilities, and processes that guide, direct,and control how an o...
Governance                                                            ITSimplifying Governance    Define a Governance Str...
GovernanceMake Governance Visual STRATEGY   CONSULTING   SUPPORT   SHAREPOINT CONSULTING   INFORMATION MANAGEMENT   BUSINE...
UsabilityUsability is the ease in which people can use aparticular tool or object to achieve a particulargoal.User experie...
What’s the difference?osc training offering                 Usability                                     User ExperienceS...
What is usability? Definition                                                      PurposeUsability is the measure of the ...
User experience and accessibility      What is web accessibility?     Web Content Accessibility Guidelines (WCAG) 2.0 def...
Usability Examples“Usability guru of the universe, Jakob Nielsen,produces a report each year on the bestIntranet’s of the ...
SharePoint Design Based on Mobile Device Familiar Interface Icon driven Simple
Heineken Intranet   Search driven design   Graphically aesthetic   Good corporate branding   Dedicated real estate for...
Heineken Intranet Creating internal awareness of the  brand’s external web presence Heineken-related videos posted on  Y...
AMP Intranet   Company-wide news   Team news   Access to personalized news feeds   Recent content from the media    li...
AMP Intranet Search Ratings driven search Content using a star rating scale Adding tags / comments to help  the search ...
Verizon News Productivity tools Business unit specific news &  information Email inbox & calendar viewing  functionality
Verizon Promoting collaboration Group Pages allow online  collaboration and document  sharing for teams Promoting owner...
Credit Suisse Intranet Puts employee at centre of  Intranet, not organisation User can move home page  content around us...
Duke Energy Intranet Focus on community and collaboration Features guest bloggers throughout the  company Encourages em...
Themes amongst winnersWhat’s HOT   Mobile friendly intranets                                        Facilities to submit...
Issues contributing to poor user experienceWhat’s NOT hot?      Bad search      Poor visual design      Varied font sty...
Improve Usability                 Contrast         Repetition     Alignment         ProximitySTRATEGY   CONSULTING   SUPPO...
A CRAP way to improve usability   Contrast       Contrast in visual design helps to        direct the viewer’s eyes to w...
A CRAP way to improve usability                                                         Where do you put your knives / spo...
A CRAP way to improve usability                                                 Which looks easier to complete?   Alignme...
A CRAP way to improve usability   Proximity       The principle of proximity means that if you        place elements in ...
OSC design processWhat we do…     Dedicated design team     Produce concepts based on brief     Map design to Master Pa...
Return on investment   Anecdotal evidence on the effects of good intranet investment:       Happy users, extensive use o...
End Presentation               SHAREPOINT CONSULTING   INFORMATION MANAGEMENT   BUSINESS PROCESS               AUTOMATION
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Osc share point 2010 make you intranet successful - 17th feb 2012 - public

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  • Introduction:A little about my historySharePoint interests
  • osc Project Methodology
  • Susan Hanley“Governance needs to be alive” by keeping it visual it increases the chance of it evolving.
  • Icon driven navigationThe client got out their phone I want the intranet to look like this!
  • Search centric useful for disparate IAPotential short term solution fix more organic IATrain your users on search
  • Newsgator – I now only really send emails externally.OOTB MySites, Newsfeed, NewsGator, Microblogging, Ideation, NG Pivot
  • There’s a deeper reason why consistency matters in user interface design and this example illustrates it. Your behaviour in these examples is entirely consistent with the task that you use these objects for. A knife is more like a fork than a box knife when the task is eating; but it is more like a hammer when the task is DIY. The task is the common denominator.
  • Osc share point 2010 make you intranet successful - 17th feb 2012 - public

    1. 1. Make Your Intranet Successful SHAREPOINT CONSULTING INFORMATION MANAGEMENT BUSINESS PROCESS AUTOMATION User Adoption and Usability, Change Management, Governance, Current TrendsKarl RedenbachLee Ralph
    2. 2. Agenda Introduction to SharePoint What makes a successful Intranet? Common challenges / mistakes Change Management Usability  Intranet Examples  Trends  Issues contributing to poor user experience Return on investment Intranet Project Timeframes
    3. 3. Introduction Who is OSC? Information Management Consulting Practice Microsoft Gold Certified Partner Offices in Sydney, Melbourne, Canberra, Brisbane, Shanghai, London, New York and San Diego Australia’s 2nd Fastest Growing Technology Company in 2009 Big believers in leveraging SharePoint Out-of-the-box All about the business outcomes STRATEGY CONSULTING SUPPORT SHAREPOINT CONSULTING INFORMATION MANAGEMENT BUSINESS PROCESS
    4. 4. IntroductionOSC Services Consulting Services Information Management and Cloud Strategy Graphic Design & Usability SharePoint Online and Exchange Online Form and Workflow Development Training & Custom Development Intranet/Extranet/Internet Projects SharePoint Support Services Everything SharePoint!OSC Value Add 6 years of re-usable IP We can share our experience within your industry vertical STRATEGY CONSULTING SUPPORT SHAREPOINT CONSULTING INFORMATION MANAGEMENT BUSINESS PROCESS
    5. 5. Introduction to SharePoint 2010What is SharePoint?  A multi purpose web platform  Intranet portals, extranets and web sites, document management, business intelligence and workflow  Highly scalable  On premise or “in the cloud” STRATEGY CONSULTING SUPPORT SHAREPOINT CONSULTING INFORMATION MANAGEMENT BUSINESS PROCESS
    6. 6. Key drivers for a successful Intranet Change • Training User Adoption Management • Communication • Solve user problems Usability • Make it an enjoyable experience Information • Search Management • Information Architecture • Manage / maintain / monitor solution Governance • Infrastructure / Users How do we get there? Use the right methodology!STRATEGY CONSULTING SUPPORT SHAREPOINT CONSULTING INFORMATION MANAGEMENT BUSINESS PROCESS
    7. 7. Project Approach Effort Usability 40% 40% 20%STRATEGY CONSULTING SUPPORT SHAREPOINT CONSULTING INFORMATION MANAGEMENT BUSINESS PROCESS
    8. 8. Change ManagementChange management is a structured approachto shifting/transitioning individuals, teams, andorganizations from a current state to a desiredfuture state.It is an organisational process aimed atempowering employees to accept and embracechanges in their current business environment.
    9. 9. Change ManagementBe innovative…  Training should NOT be an after thought!  Instructor led training  E-Learning  User guides / Quick reference / Tip Sheets  YouTube?  Training should teach people WHY they are pushing buttons!  Communications Plan  Change tactics  Risk mitigation STRATEGY CONSULTING SUPPORT SHAREPOINT CONSULTING INFORMATION MANAGEMENT BUSINESS PROCESS
    10. 10. GovernanceGovernance is the set of policies, roles,responsibilities, and processes that guide, direct,and control how an organisations businessdivisions and IT teams cooperate to achievebusiness goals.
    11. 11. Governance ITSimplifying Governance  Define a Governance Strategy  A good Governance Strategy, leads to a great Training Strategy Information management  Define Roles and Responsibilities  Consider including Roles and Responsibilities within employee KPI’s  Involve key business stakeholders in decision making Applications  IT should not “own” the platform  Make governance visual STRATEGY CONSULTING SUPPORT SHAREPOINT CONSULTING INFORMATION MANAGEMENT BUSINESS PROCESS
    12. 12. GovernanceMake Governance Visual STRATEGY CONSULTING SUPPORT SHAREPOINT CONSULTING INFORMATION MANAGEMENT BUSINESS PROCESS
    13. 13. UsabilityUsability is the ease in which people can use aparticular tool or object to achieve a particulargoal.User experience is the experience a person haswhen they interact with a product or service.
    14. 14. What’s the difference?osc training offering Usability User ExperienceSTRATEGY CONSULTING SUPPORT SHAREPOINT CONSULTING INFORMATION MANAGEMENT BUSINESS PROCESS
    15. 15. What is usability? Definition PurposeUsability is the measure of the quality of the user Analysing how users engage with a system ensures itexperience when interacting with something – is built appropriately. We understand how userswhether a: engage by asking: web site;  Who are the users of the product or system? traditional software application; or  Where will they interact with it? any other device the user can operate in some way  What do they want to do with it?Jakob Nielsen  How are they naturally inclined to operate it? STRATEGY CONSULTING SUPPORT SHAREPOINT CONSULTING INFORMATION MANAGEMENT BUSINESS PROCESS
    16. 16. User experience and accessibility What is web accessibility?  Web Content Accessibility Guidelines (WCAG) 2.0 defines how to make Web content more accessible to people with disabilities. Accessibility involves a wide range of disabilities, including visual, auditory, physical, speech, cognitive, language, learning, and neurological disabilities.  WCAG 2.0 is a technical standard developed under the Web Accessibility Initiative of the World Wide Web Consortium (W3C).STRATEGY CONSULTING SUPPORT SHAREPOINT CONSULTING INFORMATION MANAGEMENT BUSINESS PROCESS
    17. 17. Usability Examples“Usability guru of the universe, Jakob Nielsen,produces a report each year on the bestIntranet’s of the year.The next section highlights some examples fromthis report, and other examples from OSC”
    18. 18. SharePoint Design Based on Mobile Device Familiar Interface Icon driven Simple
    19. 19. Heineken Intranet Search driven design Graphically aesthetic Good corporate branding Dedicated real estate for quick links Encouraging a sense of community  Users currently online are listed on the side of the page.
    20. 20. Heineken Intranet Creating internal awareness of the brand’s external web presence Heineken-related videos posted on YouTube and images posted on Flickr also appear on the site, giving users a sense of how the brand is being portrayed.
    21. 21. AMP Intranet Company-wide news Team news Access to personalized news feeds Recent content from the media library, blogs, and wikis.
    22. 22. AMP Intranet Search Ratings driven search Content using a star rating scale Adding tags / comments to help the search engine identify content
    23. 23. Verizon News Productivity tools Business unit specific news & information Email inbox & calendar viewing functionality
    24. 24. Verizon Promoting collaboration Group Pages allow online collaboration and document sharing for teams Promoting ownership by showing group members
    25. 25. Credit Suisse Intranet Puts employee at centre of Intranet, not organisation User can move home page content around using drag and drop Video avatars introduce new content
    26. 26. Duke Energy Intranet Focus on community and collaboration Features guest bloggers throughout the company Encourages employees to suggest home page content Employees can submit calendar items and news
    27. 27. Themes amongst winnersWhat’s HOT  Mobile friendly intranets  Facilities to submit ideas for improvement  Mimicking trends of popular web sites  Recognition given for participation  Mega menu navigation  Sites relying on the power of the community  Drag and drop functionality so individuals can  Functionality supporting ratings, comments, views, customise their page actions  Strong Search  Feedback facilities  Predictive text & suggested search terms  Transparency in what people are doing  Faceted search  Participatory sites  Encourage information sharing through repositories  Facilities to start & join discussionsSTRATEGY CONSULTING SUPPORT SHAREPOINT CONSULTING INFORMATION MANAGEMENT BUSINESS PROCESS
    28. 28. Issues contributing to poor user experienceWhat’s NOT hot?  Bad search  Poor visual design  Varied font styles and sizes  No attention to common colour scheme  Irregular page widths  Poor navigation / lack of navigational cues / visited links  Cluttered pages or unintentional excessive white space  Little consideration of bandwidth  Browser compatibility STRATEGY CONSULTING SUPPORT SHAREPOINT CONSULTING INFORMATION MANAGEMENT BUSINESS PROCESS
    29. 29. Improve Usability Contrast Repetition Alignment ProximitySTRATEGY CONSULTING SUPPORT SHAREPOINT CONSULTING INFORMATION MANAGEMENT BUSINESS PROCESS
    30. 30. A CRAP way to improve usability  Contrast  Contrast in visual design helps to direct the viewer’s eyes to what’s important and helps them focus on what to do next.  Simple text changes like bold, italic, underlining, uppercase, colour and highlighting may often be sufficient.  Use in moderationSTRATEGY CONSULTING SUPPORT SHAREPOINT CONSULTING INFORMATION MANAGEMENT BUSINESS PROCESS
    31. 31. A CRAP way to improve usability Where do you put your knives / spoons / forks?  Repetition  Repetition is really about consistency Ok now put away a penknife…  Ensure that people can find the common elements of a web page (such as page titles, site navigation, page navigation, search etc.) in the standard locations OK now put away this box cutter…  Think about the task your users are carrying out They are all knives – why put them in different locations? This behaviour is entirely consistent with the task that the object is used for.STRATEGY CONSULTING SUPPORT SHAREPOINT CONSULTING INFORMATION MANAGEMENT BUSINESS PROCESS
    32. 32. A CRAP way to improve usability Which looks easier to complete?  Alignment  Alignment is probably the most dramatic visual treatment you can do to a design to make it appear visually easier to useSTRATEGY CONSULTING SUPPORT SHAREPOINT CONSULTING INFORMATION MANAGEMENT BUSINESS PROCESS
    33. 33. A CRAP way to improve usability  Proximity  The principle of proximity means that if you place elements in a user interface near each other, people will think that they are related somehow  Proximity will help users find the option they are looking for  The way you organise information on the page helps people build a conceptual model of how the interface is structured. The web design trend of using “portlets” check www.bbc.co.ukSTRATEGY CONSULTING SUPPORT SHAREPOINT CONSULTING INFORMATION MANAGEMENT BUSINESS PROCESS
    34. 34. OSC design processWhat we do…  Dedicated design team  Produce concepts based on brief  Map design to Master Page and CSS  Build branding package  Feature stapling ensures consistent branding  Supports governanceSTRATEGY CONSULTING SUPPORT SHAREPOINT CONSULTING INFORMATION MANAGEMENT BUSINESS PROCESS
    35. 35. Return on investment  Anecdotal evidence on the effects of good intranet investment:  Happy users, extensive use of new features, and fewer calls to support. It’s reasonable to claim the reduced support costs as a direct monetary gain from the usability efforts.  ROI indicators measured by the entrants:  AMP measured a 300% increase in the use of search after the search feature was improved.  Decreased use can also be a good ROI indicator.  Habitat for Humanity saw a 60% drop in “where do I find…?” questions after launching its improved design.STRATEGY CONSULTING SUPPORT SHAREPOINT CONSULTING INFORMATION MANAGEMENT BUSINESS PROCESS
    36. 36. End Presentation SHAREPOINT CONSULTING INFORMATION MANAGEMENT BUSINESS PROCESS AUTOMATION

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