OSC Roundtable - New World Social Intranet

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An overview of the business benefits of social collaboration, including real world examples.

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OSC Roundtable - New World Social Intranet

  1. 1. Creating a “new world” Social Intranet SHAREPOINT CONSULTING INFORMATION MANAGEMENT BUSINESS PROCESS AUTOMATIONLee Ralphlee.ralph@onlinesc.com
  2. 2. Agenda Purpose of a round-table Structured but informal Interactive and informative Encourage open discussion Feel comfortable enough to ask questions, challenge concepts, and to share your own thoughts
  3. 3. Round-the-table IntroductionsLets go around the table and answer: Your name and role, and size of the company you represent (ie # employees) Most famous person you’ve met (just to lighten the mood) Your company’s current state Intranet– highlight any notable good or bad points STRATEGY CONSULTING SUPPORT SHAREPOINT CONSULTING INFORMATION MANAGEMENT BUSINESS PROCESS
  4. 4. Introduction Who is nSynergy? Information Management Consulting Practice Microsoft Gold Certified Partner Offices in Sydney, Melbourne, Canberra, Brisbane, Shang hai, London, and New York Australia’s 2nd Fastest Growing Technology Company in 2009 Big believers in leveraging SharePoint Out-of- the-box All about the business outcomes STRATEGY CONSULTING SUPPORT SHAREPOINT CONSULTING INFORMATION MANAGEMENT BUSINESS PROCESS
  5. 5. IntroductionnSynergy Services Consulting Services Information Management and Cloud Strategy Graphic Design & Usability SharePoint Online and Exchange Online Form and Workflow Development Training & Custom Development Intranet/Extranet/Internet Projects SharePoint Support Services Everything SharePoint!nSynergy Value Add 10 years of re-usable IP We can share our experience within your industry vertical STRATEGY CONSULTING SUPPORT SHAREPOINT CONSULTING INFORMATION MANAGEMENT BUSINESS PROCESS
  6. 6. Newsfeed page My social journey USABILITY AND DESIGN INFORMATION MANAGEMENT BUSINESS PROCESS
  7. 7. I have a confession to make….. I don’t use social tools in my personal life USABILITY AND DESIGN INFORMATION MANAGEMENT BUSINESS PROCESS
  8. 8. I don’t useFacebook I don’t use TwitterI use LinkedInquite regularly USABILITY AND DESIGN INFORMATION MANAGEMENT BUSINESS PROCESS
  9. 9. Newsfeed page Yet… USABILITY AND DESIGN INFORMATION MANAGEMENT BUSINESS PROCESS
  10. 10. I am one of the biggest users ofour Social Intranet at nSynergy USABILITY AND DESIGN INFORMATION MANAGEMENT BUSINESS PROCESS
  11. 11. Newsfeed page Why? USABILITY AND DESIGN INFORMATION MANAGEMENT BUSINESS PROCESS
  12. 12. Personal Benefits – From Global to Local 40%+ reduction in More connected to internal email the organisation Allows me to share my Reach into our knowledge and interests global k-base I am more productive and get relevant information quicker USABILITY AND DESIGN INFORMATION MANAGEMENT BUSINESS PROCESS
  13. 13. Hot trends in successful Intranets “Each year, trends in successful Intranets produce an interesting insight into behaviours within organisations. The following examples show different types of Intranet designs which incorporate some of these trends.”
  14. 14. Lumo Intranet Single identity for multiple companies Single news repository Business unit specific news & information Aggregated blog content Custom search attributes “Traditional” style Intranet, basic integration with social news  Is this a Social Intranet?
  15. 15. Heineken Intranet Search driven design Graphically aesthetic Good corporate branding Dedicated real estate for quick links Encouraging a sense of community  Users currently online are listed on the side of the page. “Search-Centric” style Intranet  Is this a Social Intranet?
  16. 16. nSynergy Intranet According to WIC, this is the most “interactive” Intranet globally based on user surveys Social Collaboration functionality Strong search Integration with Instant Messaging, Video Conferencing, Online meetings and Desktop Sharing Is this a Social Intranet?  Demonstration
  17. 17. What’s wrong with traditional Intranets? management They’re not used!! Forrester report shows that less than half of employees use their Intranet daily
  18. 18. Forester ReportSTRATEGY CONSULTING SUPPORT SHAREPOINT CONSULTING INFORMATION MANAGEMENT BUSINESS PROCESS
  19. 19. Measuring success of an IntranetIf an Intranet delivers great functionalityand meets the specifications by whichit was designed, BUT no one uses it…is this a successful Intranet? Users Project Manager STRATEGY CONSULTING SUPPORT SHAREPOINT CONSULTING INFORMATION MANAGEMENT BUSINESS PROCESS
  20. 20. Sustained User Adoption Ref: Michael SampsonSTRATEGY CONSULTING SUPPORT SHAREPOINT CONSULTING INFORMATION MANAGEMENT BUSINESS PROCESS
  21. 21. Types of approaches Lack of participation  Highly managed  One way  Highly governed  Defined structure Portal Lack of freedom  Mostly formal collaboration  Limited discovery Lack of collaboration tools Social Team Sites Lack of discoverabilityLack of Business Context  Silos Disconnected from  Not connected to company processes everything  “Collaboration Not integrated with corporate bubble” communications and processes
  22. 22. A Social Intranet Social Intranet  Highly discoverable  Structured and non-structured collaboration Portal  Connections to people not just information  Integrated with business processSocial Team Sites
  23. 23. Project Approach for success“How should an Intranet project be approached toincrease the chances of success?” ■USABILITY AND DESIGN ■ INFORMATION MANAGEMENT ■ BUSINESS PROCESS
  24. 24. Traditional Project Methodologies ■USABILITY AND DESIGN ■ INFORMATION MANAGEMENT ■ BUSINESS PROCESS
  25. 25. Priority Quadrant Our Project Approach ■USABILITY AND DESIGN ■ INFORMATION MANAGEMENT ■ BUSINESS PROCESS
  26. 26. The Discovery Stage…Recent example of Discovery Stage workshop output ■USABILITY AND DESIGN ■ INFORMATION MANAGEMENT ■ BUSINESS PROCESS
  27. 27. Priority Quadrant ■USABILITY AND DESIGN ■ INFORMATION MANAGEMENT ■ BUSINESS PROCESS
  28. 28. Final points:• Please let us know if you would like to further discuss your Social Intranet requirements• Interested in developing your Intranet vision?• Drop us an email:• lee.ralph@onlinesc.com• www.onlinesc.comEnd of Roundtable ■USABILITY AND DESIGN ■ INFORMATION MANAGEMENT ■ BUSINESS PROCESS

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