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What are competencies

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  • 1. What are Competencies
  • 2. What are Competencies
    Competencies are the human capabilities and work-related behaviors that provide a competitive advantage to an organization
    Any quality or characteristics of a person which underpins successful performance
  • 3. How do Competencies differ from Skills and Knowledge
    Competencies only include behaviors that demonstrate excellent performance
    They do not include knowledge, but do included “applied” knowledge or the behavioral application of knowledge that produces success
    Competencies do include skills, but only the manifestation of skills that produce success
    Competencies are not work motives, but do include observable behaviors related to motives
  • 4. How do Competencies differ from Skills and Knowledge
  • 5. Observable
    Behavior
    Aptitudes
    Attitudes / Traits
    Competencies
    Skills
    The Behavioral Iceberg
    Knowledge
  • 6. Natural ability that prepares the person to fulfill the responsibilities
    Aptitudes
    Way of thinking or behaving needed to fulfill the responsibilities
    Attitudes
    Acquired ability or experience needed to fulfill the responsibilities
    Skills
    Information and understanding needed to fulfill the responsibilities
    Knowledge
    Types of Competencies
  • 7. Competency Clusters
    Business Knowledge
    Customer Focus
    Communication
    Result Focus
    Leadership
    Proactivity
    Innovation
    Collaboration
    Stamina & Adaptability
    Conceptual Thinking
  • 8. Recruitment & Selection
    Job Design & Grading
    Performance Management
    Career Pathing
    Succession Planning
    Training & Development
    Potential Assessment
    Reward Management
    Benefits of Competency Framework
  • 9. Role Clarification
    Competencies reqd. for the Job
    Competencies a Job Holder has
    Competency Mapping
    Bridging the Competency Gap
    Competency Mapping: Flow Chart
    Job Description
  • 10. Methods to Identify Competencies
    • In Basket Exercises
    • 11. Stress Interviews
    • 12. Focused Behavioral Event Interview
    • 13. Presentation Vision / Strategy Speeches
    • 14. Leaderless Group Exercises
    • 15. Role Play
    • 16. Business Games
    • 17. Structured Group Discussion
    • 18. Psychometric Tests
    • 19. Case Studies
    • 20. Peer Coaching & Counseling Exercises
  • WRITTEN COMMUNICATION
    Write and transmit information
    1
    2
    3
    4
    5
    Write in a simplified manner complex messages in order to sustain the choices of the reader
    Write in a simplified manner complex messages in order to influence the reader
    Write structured and developed notes and documents
    Write standard documents
    The Five-level Scale
  • 21. Competency Mapping: Competency Identification Worksheet
    Example: Regional Sales Manager
    • To achieve Sales objectives of approx.
    • 22. Plan, develop & control the regional sales strategy for a specific range of products
    • 23. To manage a team of 6 Area Managers and 40 Sales Reps
    • 24. To ensure efficient regional field force support systems
    • 25. Interaction with 80-90 distributors and 5 Clearing & Forwarding Agents
    • 26. To establish timely effective communications within the region and with Corporate Marketing /Sales
    • 27. To maintain harmonious industrial relations
  • Competency Mapping: Competency Identification Worksheet
    • Pay for the Person
    • 28. Develop Competency Pay Scale
  • Business Knowledge
    Understands the Industry
    Financial acumen
    Knowledge of company products
    Overview of business
  • 29. Leadership
    Sets out clear standards and goals
    Motivates others to achieve and maintain high standards
    Works to reach consensus and agreement wherever possible
    Welcomes constructive criticism
    Identifies and shares success stories
  • 30. Result Focus
    Takes on challenging but achievable goals
    Identifies knowledge and skill gaps and seeks to overcome them
    Sets targets, monitors efficiency and effectiveness
    Decides on optimum work approach
    Maximizes use of available technology
  • 31. Customer Focus
    Anticipates and forecasts customer requirements
    Defines quality standards for customer service
    Develops partnership with the customer
    Enhances long term relationship with customer
    Creates new solutions to meet customer needs
  • 32. Collaboration
    Builds effectively team within a function/ country
    Encourages and supports colleagues to achieve goals
    Develops information-sharing networks
    Creates team effectiveness using people skills
  • 33. Proactivity
    Seizing opportunities as they arise
    Handling crises swiftly and effectively
    Exceeding the bounds of one’s formal authority
  • 34. Conceptual Thinking
    Develops concepts/ patterns perceived in a set of facts
    Rapidly identifies key issues/ actions in a complex situation
    Seeing connections or patterns
    Using vigorous, original analogies or metaphors
  • 35. Innovation
    Adapts and applies different new approaches to situations
    Modifies standard approaches for more effective outcomes
    Develops original approaches to non-routine situations
    Encourages innovation and creativity in others ,
    supports new ideas
  • 36. Communication
    Listens carefully to others, tries to help people with problem
    Adapts language and style to meet the needs of the
    audience
    Structures information in a way that addresses others’ issues
    Encourages open discussions through questioning
  • 37. Stamina & Adaptability
    Sustain and work long hours
    Flexible and adapts to change
    Maintain high performance under stress
  • 38. Search for alternative position
    Consider for transfer or promotion
    Train for current position
    H
    Pay below
    Reference Salary
    Pay at
    Reference Salary
    Pay below
    Reference Salary
    YEARS IN POSITION
    High flyer - Develop Career Plan
    Pay at Ref. Salary - Consider market premium
    L
    COMPETENCY
    H
    L
    Competency Matrix
  • 39. Questions?