Suzanne hazelton tips to turn stressing into thriving - oubs

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I was invited by the Open University Business School to give a presentation with "tips to thrive".

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  • I’m Suzanne Hazelton. I’m a coach, trainer and author. I work with individuals and businesses helping them to thrive.@SuzanneHazeltonDoesn’t have to be big organisational structural changesIndividuals can make small changesYOU can make small changes – no matter what your role in the organisation – to impact yourself and others.
  • The observant will notice there are 3 books … and the really observant might notice that one of the books doesn’t have my name on the cover. I contributed a chapter on mindset to that book, and wrote the other 2 books.
  • Any change can be stressfulLearning to make mistakes can be stressful for the individual and the organisation ….ParentAdultChild
  • Any change can be stressfulLearning to make mistakes can be stressful for the individual and the organisation ….ParentAdultChild
  • Sense of achievementUsing my expertiseGreat relationshipsSocialising with colleaguesRecognitionHome time!Other
  • Ideally groups of 5 – 7
  • Any change can be stressfulLearning to make mistakes can be stressful for the individual and the organisation ….ParentAdultChild
  • Health: Positive emotions are good for your health, they increase the number of antibodies - essential for fighting infection and keeping fit. It’s easier to do your best work when you’re feeling healthy. Broaden thinking – noticing opportunities: Some emotions protect us from danger, but narrow the range of immediate options for action: “fight or flight”. Conversely positive emotions broadens our outlook, and we notice more opportunities. Don’t “doom and gloom” about the economy – experience positive emotions and start to see new opportunities! Opportunity magnet: In addition to noticing opportunities, you will also become a magnet for others giving you opportunities. Be the person that radiates good emotions – you will attract other like-minded people and you will more likely be the person they think of when there’s an opportunity.Builds resilience: Resilience is the ability to “power through” tougher times without experiencing detrimental effects on mental or physical health. It gives you staying power when the going gets tough. Create positive memories: when you experience positive emotions, be sure to remember them, take time to savour them. Research has shown that people who actively take time to remember good times, are mindful in the moment and who have goals enjoy life more.Moods go viral: The feel good factor is contagious – spread it within your team. ‘Catch people doing something well’, and offer a word of praise, a smile, or a genuine compliment. Your team members will experience all the benefits of positive emotions – and don’t be surprised if they go the extra distance to help someone on the team, or your prospects or customers.Build high performing teams: Encourage positive emotions on your team. It takes between three and eleven positive emotions to counter each negative emotion. A positive team is more creative, sees more opportunities and is more successful.
  • I’m going to talk about positive and negative emotions. I don’t like this labelling – but it is convenient shorthand.
  • First imagine a bowl of cherries … not hard as there’s a visual. The cherries represent the positive. Next imagine JUST one COCHROACH … would it make the cherries less appealing?NEXT imagine a bowl of cockroaches. Would the addition of A cherry make it any more appealing?Negative emotions have more impact than positive … therefore you need AT LEAST 3 X as many!Some of it is about CHOICE … what we choose to focus on ….
  • (THIS IS HALF WAY 8:15pm)You might wonder WHY it’s necessary to have AT LEAST 3 positive emotions for every negative …..
  • MusicPhoto / Video clipReadWalkExerciseGratitudeOther ….
  • Any change can be stressfulLearning to make mistakes can be stressful for the individual and the organisation ….ParentAdultChild
  • Journey to workWalking between meetingsIn a meeting (!)In the coffee queueIn the looOther ….
  • White boardOn the journey to workBetween meetingsIn a quiet momentIn the coffee queueIn the loo Other ….
  • Any change can be stressfulLearning to make mistakes can be stressful for the individual and the organisation ….ParentAdultChild
  • I acknowledge it, but it can be distractingWith my experience I often spot problems they may not have thought aboutI often join them and share a similar experience that’s happened to meWoo hoo!Other ….
  • SKIP IF RUNNING SHORT OF TIME!
  • White board
  • If you’d like to know how these tools can be used to help people in your company have great days at work, then drop me a mail …This is exactly what they did at Microsoft last week – part of their wellness day.
  • Doesn’t have to be big organisational structural changesIndividuals can make small changesYOU can make small changes – no matter what your role in the organisation – to impact yourself and others.
  • Suzanne hazelton tips to turn stressing into thriving - oubs

    1. 1. Managing Stress Suzanne Hazelton Tips to turn Stressing into Thriving Suzanne Hazelton © 2014 Suzanne Hazelton
    2. 2. Suzanne Hazelton working with leaders and teams to THRIVE! © 2014 Suzanne Hazelton
    3. 3. 1. Briefly, who is Suzanne Hazelton …. (3 mins) 2. Setting the context – What is thriving, why is it important (5 mins) • Society • Business • Individuals – Positive Psychology – the study of happiness, well-being & motivation (3 mins) – Individuals vs Stressors (3 mins) 3. Taking personal responsibility – personal tips (15 mins) – Design – Decouple – New tools from positive psychology – (Micro-rests) – (Spreading the vibe …) 4. Offer (1 min) 5. Questions & Answers – via LinkedIn – OU Discussion NB: Slides will be available on Slideshare.net : http://www.slideshare.net/LearningQueen Whistle stop tour ….
    4. 4. MSc. Applied Positive Psychology 2012 Business Coaching 2011 Transactional Analysis (2 years) 2008 Firo-B 2007 IBM Certified Learning Professional 2007 Transactional Analysis 101 2006 NLP Master Practitioner 2005 MBTI Practitioner 2005 Train the Trainer 2004 NLP Certified Practitioner 2003 IBM Senior IT Specialist Profession 2003 NLP Diploma 2002 Professional Cert in Management 2002 Microsoft Certified Systems Engineer 1998 Microsoft Certified Professional 1997 BSc (Hons) Industrial & Business Systems1994 Suzanne’s toolkit
    5. 5. “Experience is not what happens to a man, it’s what a man does with what has happened to him.” ~ Aldous Huxley Positive Psychology Leadership Training (within IT) Leadership & Business Coaching Professional Development NLP Psychotherapy (TA) My background …
    6. 6. 2.1 books ...
    7. 7. -5 +50 What I mean by thriving … © 2014 Suzanne Hazelton
    8. 8. Why is “thriving” important? • For society • For organisations & business • For individuals
    9. 9. Implications of society & organisations thriving The mental health spectrum, Huppert et al., 2005
    10. 10. Organisations: Engaged Employees lead to a sustained increase in shareholder value Stock Increase Identify Strengths The Right Fit Great Managers Engaged Employees Loyal Customers Sustainable Growth Real Profit Increase Enter Here From: First, break all the rules. What the worlds greatest managers do differently. Buckingham & Coffman
    11. 11. Individuals: Research is beginning to prove happiness leads to success! Lyubomirsky, S., King, L., & Diener, E. (2005). The Benefits of Frequent Positive Affect: Does Happiness Lead to Success? Psychological Bulletin, 131(6), 803-855. doi: 10.1037/0033-2909.131.6.803
    12. 12. Relationships © 2014 Suzanne Hazelton The elements from Positive Psychology include …
    13. 13. Great Days at Work Framework © 2014 Suzanne Hazelton
    14. 14. 15 For many people, great days at work do not come naturally. Individual predisposition
    15. 15. 16 Sources of stress will not disappear You Personality Tolerance for ambiguity Ability to cope with change Motivation Intrinsic to job • Too much / Too little work • Poor physical working conditions • Time pressures etc Role in organisation • Role conflict / ambiguity • Responsibility for people • No participation in decision making etc Career Development • Over promotion • Under promotion • Lack of job security • Thwarted ambition etc Relations within organisation • Poor relations with boss • Poor relations with colleagues & • Subordinates • Difficulties in delegating responsibility Being in the organisation • Lack of effective consultation • Restriction on behaviour • Office politics etc Organisation interface with outside • Company vs Family demands • Company vs Own interests etc
    16. 16. HSE Stats • According to the Health & Safety Executive (HSE), employee related stress accounts for 40% of the total number of cases of absenteeism • That’s almost half a million cases of stress • With each case averaging 25 days per individual Not great for the individual, and unsurprisingly has an impact on business profitability http://www.hse.gov.uk/stress/furtheradvice/whatisstress.htm
    17. 17. Some organisations moving away from paternalistic leadership • Larger organisations have traditionally been paternalistic in nature • Many organisations are working to encourage more autonomy in the workplace P A C P A C
    18. 18. Learning new ways of working; different expectations & boundaries; making mistakes can be stressful for both the individual and the organisation ….
    19. 19. Lots of complex dynamics in the workplace …. © 2014 Suzanne Hazelton
    20. 20. What makes a “great day at work” for you? POLL QUESTION
    21. 21. Motivation Theory • Autonomy • Competence • Relatedness
    22. 22. Tip 1 – understand what leads to a great day – and design your day to get more of it ….
    23. 23. Tip 2 – decouple work success as your ‘only’ source of positive emotions
    24. 24. The secret key ….
    25. 25. Emotions in the workplace? (runs screaming!) © 2014 Suzanne Hazelton
    26. 26. Seven benefits of Positive Emotions • Health • Moods go viral • Builds resilience • Opportunity magnet • Create positive memories Broaden thinking – noticing opportunities • Build high performing teams
    27. 27. It takes sunshine and rain to make a rainbow
    28. 28. Negative has more impact than positive
    29. 29. Balance of negative and positive 3 positive for every negative
    30. 30. What could you do to have more positive emotions? POLL QUESTION
    31. 31. Positive Emotion Balanced time perspectives Acts of Kindness Gratitude Savouring Strengths 34 © 2014 Suzanne Hazelton 3 Good Things Research from positive psychology have found these to be effective in building positive emotions …
    32. 32. Tip 3: Incorporate into your day / week some of the positive emotion boosting activities • For example - “Three Good Things” – Think of 3 good things that have happened to you today / this week (big or small, you choose the context)? • Notice how you feel
    33. 33. Tip 4: Micro Rests: It’s the recovery between points
    34. 34. 37 Slow your breathing down for 90 seconds • Breathe out for a count of 5 ….. • …. in for 5 ….. • repeat More information from: www.heartmath.com
    35. 35. When could you have a micro-rest? POLL QUESTION
    36. 36. Art & Science of Communication © 2013 - Suzanne Hazelton
    37. 37. For when you don’t get to choose your colleagues … © 2014 Suzanne Hazelton
    38. 38. © 2013 - Suzanne Hazelton ”People don’t always remember what you say or even what you do, but they always remember how you made them feel.” ~ Maya Angelou.
    39. 39. How do you respond to someone else’s good news?
    40. 40. How do you respond to someone’s good news? POLL QUESTION
    41. 41. DON’T GET OVER-EXCITED How do you respond to someone else’s good news?
    42. 42. © 2014 - Suzanne Hazelton Many of us notice what’s ‘wrong’ with an idea, or the ‘risks’ associated with a course of action … but research shows that relationships are built on an initial positive response. The person will be more likely to listen later if you first share their enthusiasm.
    43. 43. Passive and Constructive Acknowledges the news and moves on Active and Constructive Focuses on them Takes an active interest – asks questions Helps the person capitalise on the good news Passive and Destructive Grabs the spotlight Changes the subject Active and Destructive Immediately identifies the downsides and concerns (Nonverbal communication: displays of negative emotions such as furrowed brow, frowning.) Gable, S.L., et al., What Do You Do When Things Go Right?
    44. 44. Tip 4: Respond “Active Constructive” • ‘B’ – find something to genuinely comment on in a positive way (i.e. Active Constructive).
    45. 45. © 2014 - Suzanne Hazelton “Seek first to understand, then be understood” ~ Stephen Covey
    46. 46. 1. Briefly, who is Suzanne Hazelton …. (3 mins) 2. Setting the context – What is thriving, why is it important (5 mins) • Society • Business • Individuals – Positive Psychology – the study of happiness, well-being & motivation (3 mins) – Individuals vs Stressors (3 mins) 3. Taking personal responsibility – personal tips (15 mins) – Design – Decouple – New tools from positive psychology – (Micro-rests) – (Spreading the vibe …) 4. Offer (1 min) 5. Questions & Answers – via LinkedIn – OU Discussion NB: Slides will be available on Slideshare.net : http://www.slideshare.net/LearningQueen Whistle stop tour ….
    47. 47. Managing Stress Suzanne Hazelton THANK YOU 5 Tips to turn Stressing into Thriving Suzanne Hazelton © 2014 Suzanne Hazeltonc
    48. 48. What questions do you have?
    49. 49. 53 Reflection: What will you do (or do more of) as a result of this session?
    50. 50. OFFER: Free chapter • http://www.johnsonfellowes.co.uk/great-days-work-chapter-10/ If you’d like to know how these tools can be used to help people in your company have great days at work, then drop me a mail … Email suzanne@johnsonfellowes.co.uk
    51. 51. Suzanne Hazelton’s contact details • FREE chapter of Raise Your Game: – http://www.johnsonfellowes.co.uk/raise-game-sample-chapter-8/ • FREE chapter of Great Days at Work: – http://www.johnsonfellowes.co.uk/great-days-work-chapter-10/ • Email suzanne@johnsonfellowes.co.uk • Twitter: @SuzanneHazelton • Slideshare: http://www.slideshare.net/LearningQueen Suzanne is a leadership coach, working with individuals and teams to THRIVE! She’s a positive psychologist, coach and trainer – she’s coached & trained thousands of people. She’s the author 2.1 books: Raise Your Game, and Great Days at Work (Kogan Page) & a contributing author to a third: Entrepreneurs Succeed With Us. She works with a range of clients on people & thriving related topics. © 2014 Suzanne Hazelton
    52. 52. Backup
    53. 53. References Buckingham, M., & Coffman, C. (2005). First, break all the rules : what the world's greatest managers do differently. London: Pocket. Boniwell, I., Osin, E., Linley, P. A., & Ivanchenko, G. V. (2010). A question of balance: Time perspective and well- being in British and Russian samples. The Journal of Positive Psychology, 5(1), 24-40. doi: 10.1080/17439760903271181 Bono, J. E., & Ilies, R. (2006). Charisma, positive emotions and mood contagion. The Leadership Quarterly, 17(4), 317-334. doi: 10.1016/j.leaqua.2006.04.008 Fredrickson, B. (2009a). Positivity : groundbreaking research reveals how to embrace the hidden strength of positive emotions, overcome negativity, and thrive (1st ed.). New York: Crown Publishers. Fredrickson, B. (2009b). The Positivity Ratio. Retrieved 12th March, 2011, from https://www.positivityratio.com/ Fredrickson, B. L. (2001). The role of positive emotions in positive psychology: The broaden-and-build theory of positive emotions. American Psychologist, 56(3), 218-226. doi: 10.1037/0003-066x.56.3.218 Fredrickson, B. L., & Losada, M. F. (2005). Positive Affect and the Complex Dynamics of Human Flourishing. American Psychologist, 60(7), 678-686. doi: 10.1037/0003-066x.60.7.678 Fredrickson, B. L. (2013). Updated Thinking on Positivity Ratios. American Psychologist. doi: 10.1037/a0033584 Gable, S. L., Reis, H. T., Impett, E. A., & Asher, E. R. (2004). What Do You Do When Things Go Right? The Intrapersonal and Interpersonal Benefits of Sharing Positive Events. Journal of Personality and Social Psychology, 87(2), 228-245. doi: 10.1037/0022-3514.87.2.228
    54. 54. References (continued) Hazelton, S. (2013). Great Days at Work: Kogan Page. Huppert, F. A. 2009. Psychological Well-being: Evidence Regarding its Causes and Consequences. Applied Psychology: Health and Well-being, (2), 137–164. Loehr, J. E., & Schwartz, T. (2003). The power of full engagement : managing energy, not time, is the key to high performance and personal renewal. New York: Free Press. Lyubomirsky, S. (2010). The how of happiness : a practical approach to getting the life you want. London: Piatkus. Lyubomirsky, S., King, L., & Diener, E. (2005). The Benefits of Frequent Positive Affect: Does Happiness Lead to Success? Psychological Bulletin, 131(6), 803-855. doi: 10.1037/0033-2909.131.6.803 Reivich, K., & Shatte, A. (2002). The resilience factor : 7 essential skills for overcoming life's inevitable obstacles (1st ed.). New York: Broadway Books. Ryan, R. M., & Deci, E. L. (2000). Self-determination theory and the facilitation of intrinsic motivation, social development, and well-being. American Psychologist, 55(1), 68-78. doi: 10.1037/0003-066x.55.1.68 Schwartz, T., Gomes, J., & McCarthy, C. (2010). The way we're working isn't working : the four forgotten needs that energize great performance. London: Simon & Schuster. Sheldon Cohen, P., Cuneyt M. Alper, M., William J. Doyle, P., John J. Treanor, M. a., & Ronald B. Turner, M. (2006). Positive Emotional Style Predicts Resistance to Illness After Experimental Exposure to Rhinovirus or Influenza A Virus. Psychosomatic Medicine, 68(6). doi: doi: 10.1097/​01.psy.0000245867.92364.3c Zimbardo, P. G., & Boyd, J. (2008). The time paradox : the new psychology of time. London: Rider. www.actionforhappiness.org/10-keys-to-happier-living http://positivityratio.com/

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