Future Now

Future Now: Learning on Demand by SAP Joe Westhuizen June 2009

We may be on the highway to the future, but we are also living with shorter horizons. http://www.flickr.com/photos/abrinsky/339746177/

http://www.flickr.com/photos/drinksmachine/2693316186/

The pace of change continues to accelerate http://www.flickr.com/photos/noodlem/2672300705/

http://www.flickr.com/photos/cidsoe/3062812611/

Learner expectations are also changing

The way we think of “the classroom” is under revision http://www.flickr.com/photos/cmehil/735321860/

A new generation of students has been connected since birth http://www.flickr.com/photos/stephansplace/578273970/

“ If your company hopes to attract the most creative and energetic members of Gen F [this generation], it will need to understand these Internet-derived expectations, and then reinvent its management practices accordingly. Sure, it’s a buyer’s market for talent right now, but that won’t always be the case—and in the future, any company that lacks a vital core of Gen F employees will soon find itself stuck in the mud”: Gary Hamel - WSJ http://www.flickr.com/photos/laughingsquid/986548379/

“ 77% of all L&D organizations believe that younger workers (under 25) have significantly different learning styles than older workers, yet only 16% feel they have developed some level of expertise in the implementation of collaborative learning.” Bersin and Associates http://www.flickr.com/photos/cobalt/34248855/

This means we need to be flexible, adaptable. On-demand http://www.flickr.com/photos/darren/1364420003/

It means standing out from the crowd http://www.flickr.com/photos/stillmemory/1348220/

Learning snacks can be tasty and good for you http://www.flickr.com/photos/oskay/768598336/

FROM: Centralized knowledge Employees Company-owned learning Location bound learning Learning capture Learning ROI Content development Workforce enablement Learning as a discrete business Reactive content development TO: Knowledge distributed throughout the business Knowledge workers Community/business owned learning Anytime / anywhere learning Learning distribution and sharing Performance and effectiveness analysis Framework development Social / workforce engineering Learning as an ecosystem Predictive learning frameworks http://www.flickr.com/photos/ecstaticist/2589723846/

“ one who works primarily with information or one who develops and uses knowledge in the workplace.” Peter Drucker, Landmarks of Tomorrow , 1959 http://en.wikipedia.org/wiki/Knowledge_workers http://www.flickr.com/photos/bunnicula/3015659929/

Works from a fixed office location

Works in a defined role

Custodian of information

Knowledge as process

Uses rigid ways of organizing information

Knowledge Worker v 1.0: http://www.slideshare.net/trib/i-am-knowledge-worker-20 http://www.flickr.com/photos/mkrigsman/3428179614/

Broad skills with a solid base of experience

Role is not location bound

Takes an ecosystem approach to connecting colleagues, peers and clients

Knows how to “get things done” within the business

Uses a range of technology tools to support work outcomes

Knowledgeable, interested, engaged, participative

Shares, connects, filters and distributes information freely

Knowledge Worker v 2.0: http://www.flickr.com/photos/beardenb/256119181/

On demand transfer of knowledge to the SAP Ecosystem. Your 24x7 gateway to quality, cost-effective and efficient learning.

Blogs Wikis Ratings Reviews Polls Formal Documents On-demand Augmented Peruse Participate Purchase Probe Learning content Web 2.0 Features Social Features Widgets Profiles Learning History Search Corporate Ecosystem Onsite Secure, scalable enterprise LMS RSS Reporting eCommerce Four Ps of Social Learning Learning on Demand by SAP Search for and identify relevant learning content Filter content via recommendations, ratings and reviews Invest time, energy or cash in a filtered, tailored, on-demand learning experience Participate in the learning experience, submit feedback and contribute to the community Matching changing learning styles with content, architectures, and on-demand experiences

“ George Washington was an amateur politician. Charles Darwin was an amateur scientist. The decisive factor is not how we produce intellectual works but how we consume them” - Nicholas Carr http://www.flickr.com/photos/celerrimus/2972296476/

We need to learn from game designers and movie makers. http://www.flickr.com/photos/phploveme/2467402348/

“ The future is already here, it is just unevenly distributed” - William Gibson http://www.flickr.com/photos/fredarmitage/1057613629/

Connecting those with knowledge to those who need it

eAcademies Academy content and specialized courses Delivery Model Classroom Learning on Demand Seed content: e-Learning Information Third party content Academy content with focus on certification and other content that requires higher IP protection Lower volume Higher touch High Volume low touch solution Blended Solutions Improve the User Experience Knowledge Embedded in the System Built into software Embedded User content & support Direct Sales Model In-direct Sales Model The changes we will see in learning will not occur as a result of one type of learning replacing another, but rather, will result from a gradual convergence between the different forms of learning. – Stephen Downes, Future of Online Learning

FUTURE NOW: People-centred innovation Proven learning methodologies Facilitating access to people not access to content Create a learning network, not just a management system

Thank you! Our bookmarks: Delicious.com/saplearnondemand Web: LearningOnDemandBySAP.com