Business Impact Of Learning In The Real World

Donald Taylor

Business Impact of Learning in the Real World 2

Agenda • Business issue • Learning ecologies • Metrics • Sponsor • You 6

What is your most pressing issue?

Network Era Everything is connected. Everything ﬂows. Nothing is ever ﬁnished. Unpredictability & surprise. Faster, faster, faster. Control is an illusion. Flattening.

Me. Us.

Mechanical Complex

Learnscape

Reallocation Training Environment Pull Pull Push Push Spending Results Spending Results 14

Results Spending Pull Pull Push Push Before After Before After 15

Results Spending Pull Pull Push Push Before After Before After 16

Rate your learning ecosystem 1 2 3 4 5 17

Metrics 18

Largely explicit Learning about. Focus = get something done Acquire knowledge or skill For example Annual $ beneﬁt Category Users Organizational Intelpedia $20,000,000+ Know-where 20,000 employees wiki Automated FAQ T. Rowe Price $3,000,000 Know-how 1,500 temps Community Know-who SAP $50,000,000+ 1,000,000 customers network Know-how Professional CGI Systems $10,000,000+ Know-what 4,000 professionals updates Professional 15,000 military Company Command lives saved Know-how network ofﬁcers & NCOs Know-who Blogs as KM Sun Microsystems $10,000,000+ 1,000 employees Know-how

Sales training: before Making Hired 15 months Quota Before One-week Selling @ workshop $5 million/year

Sales training: after One-week case study After eLearning Coaching

Achieved quota in 6 months instead of 15 15 months Before 6 months After 9 months Time saved 22

Incremental revenue 120 hires/month = 1440 hires/year 9 months = 3/4 year quota attained = $5 million 1440 x ¾ x $5 million = $3.5 billion

What’s your elevator pitch?

jaycross.com

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Business Impact Of Learning In The Real World

by LearnTrends on Jun 09, 2009

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