Donald Taylor

Business Impact of Learning
in the Real World
2

Agenda
• Business issue
• Learning ecologies
• Metrics
• Sponsor
• You
6

What is your most pressing issue?

8

Network Era
Everything is connected.
Everything flows.
Nothing is ever finished.
Unpredictability & surprise.
Faster, faster, faster.
Control is an illusion.
Flattening.

Me. Us.

Mechanical Complex

Learnscape

Reallocation
Training
Environment
Pull Pull
Push
Push
Spending Results
Spending Results
14

Results
Spending
Pull Pull
Push
Push
Before After Before After
15

Results
Spending
Pull Pull
Push
Push
Before After Before After
16

Rate your learning ecosystem
1 2 3 4 5
17

Metrics
18

Largely explicit
Learning about.
Focus = get something done
Acquire knowledge or skill
For example Annual $ benefit Category Users
Organizational
Intelpedia $20,000,000+ Know-where 20,000 employees
wiki
Automated FAQ T. Rowe Price $3,000,000 Know-how 1,500 temps
Community Know-who
SAP $50,000,000+ 1,000,000 customers
network Know-how
Professional
CGI Systems $10,000,000+ Know-what 4,000 professionals
updates
Professional 15,000 military
Company Command lives saved Know-how
network officers & NCOs
Know-who
Blogs as KM Sun Microsystems $10,000,000+ 1,000 employees
Know-how

Sales training: before
Making
Hired 15 months
Quota
Before
One-week Selling @
workshop $5 million/year

Sales training: after
One-week
case study
After
eLearning Coaching

Achieved quota in 6
months instead of 15
15 months
Before
6 months
After
9 months
Time saved
22

Incremental revenue
120 hires/month = 1440 hires/year
9 months = 3/4 year
quota attained = $5 million
1440 x ¾ x $5 million = $3.5 billion

What’s your
elevator pitch?

jaycross.com