O Brave New World:
          How the corporate learning ecosystem is evolving


                                          ...
Allison Anderson
                                      Intel Corporation (10 yrs)
                                      ...
quot;Having exceeded the
                               limits of what any of us
    http://jaycross.com/
                ...
The Learning Ecosystem –
                  A few trends

     Cognitive overload
     Speed of Need
     Generational i...
Our Traditional Approach
          Learning is an event, wherein
    designated experts (instructors) from the
    learnin...
I learn when• Communicate
                                                • Collaborate
                                  ...
Why “Ecosystem”?

    Ecosystem: A community of organisms together with their
      physical environment, viewed as a syst...
Connections                                                                                        Connecting People-
    ...
Learning Ecosystem – The Vision

     A collaborative, active, global learning
      community where employees are
      ...
Traditional Model of                                      Ecosystem Model
            Learning                            ...
Home vs Work: A Brief Story

     Roberto's Story




                 Intel Corporation, 2008 – Intel Confidential

11
Roberto’s Personal Learning Zone

                               What do you need to know?

                              ...
6 Degrees of Learning
             Weakest link                               Weaker link




Employees interact with
peer...
How do we get there?

                    • Take small steps with individual
                      projects and programs.
...
Elements of the Shift




                                            Image Courtesy
                                     ...
Our New Role
        Get to know your audience
        Transition Change Management
        Partnerships and opportunit...
Backup




     Intel Corporation, 2008 – Intel Confidential

17
Call to Action: Getting There

      Research & Development – Industry Trends
      Partnerships
      Learning Technol...
Business Value

       access to info & experts =  time to
       competency and performance
      Learning @ Point of...
A Few Resources
      Cross, Jay; Informal Learning: Rediscovering the Pathways that Inspire Innovation and
       Perfor...
Controlling Information Overload
                                           1,319,872,109 internet users
                ...
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Allison Anderson and Bob 3 of 3

  1. 1. O Brave New World: How the corporate learning ecosystem is evolving October 15, 2008 Allison Anderson Intel Corporation Intel Learning & Development, Learning Innovations & Technology Group
  2. 2. Allison Anderson  Intel Corporation (10 yrs)  Manager, Learning Innovation and Technology  Leader of Intel Learning Community of Practice  Social Learner Allison Anderson  Ecosystem Advocate Manager, Learning Innovation & Technology Intel Corporation  I’m on: LinkedIn, MySpace, Facebook, (503) 696-7000 allison.anderson@intel.com LearningTown, PDXDogs Intel Corporation, 2008 – Intel Confidential 2
  3. 3. quot;Having exceeded the limits of what any of us http://jaycross.com/ can understand on our own, we turn to our collective intelligence to survivequot; - Jay Cross Intel Corporation, 2008 – Intel Confidential 3
  4. 4. The Learning Ecosystem – A few trends  Cognitive overload  Speed of Need  Generational impact  Formal learning evolving  A culture of contribution  Gap between learning at home and learning at work  Social Networking escapes Intel Corporation, 2008 – Intel Confidential 4
  5. 5. Our Traditional Approach Learning is an event, wherein designated experts (instructors) from the learning organization provide structured, formal learning courses. These courses may be in a classroom, delivered virtually, or online. Learning is “spoon fed” to employees in a one-size-fits all effort. So what’s REALLY happening? Intel Corporation, 2008 – Intel Confidential 5
  6. 6. I learn when• Communicate • Collaborate • Contribute • Converse ut to learn I need: B • Connections • Context • Content • Control Intel Corporation, 2008 – Intel Confidential 6 We call this a Learning Ecosystem
  7. 7. Why “Ecosystem”? Ecosystem: A community of organisms together with their physical environment, viewed as a system of interacting and interdependent relationships. Learning Ecosystem: A community of employees, peers and experts together with compelling, dynamic content, viewed as a system of interacting and interdependent relationships. Adapted by Allison Anderson, Intel Corporation: Original source: American Psychological Association (APA): ecosystem. (n.d.). The American Heritage® Science Dictionary. Retrieved February 24, 2008, from Dictionary.com website: http:// dictionary.reference.com/browse/ecosystem Intel Corporation, 2008 – Intel Confidential 7
  8. 8. Connections Connecting People- to-Purpose Building and Connecting People- sustaining a sense of to-People personal and Cultivating high- organizational mission performance networks of high-quality relationships Pu rp le op os Pe e Performance Connecting People-to-Resources From: Deloitte Research – Managing knowledge, technology, tools, capital, time and physical space Resources It’s 2008, Do You Know Where Your Talent Is? to achieve professional and business Connecting People to What Matters ©2007 Deloitte Development, LLC goals. Intel Corporation, 2008 – Intel Confidential 8
  9. 9. Learning Ecosystem – The Vision  A collaborative, active, global learning community where employees are contributors as well as consumers of learning.  The web is a “platform for social and collaborative exchange in which users meet, collaborate, interact and… create content and share knowledge through wikis, blogs, photos and video sharing services, and activities such as collaborative tagging.”* Where are Intel Corporation, 2008 – Intel Confidential we now? 9
  10. 10. Traditional Model of Ecosystem Model Learning of Learning The learning organization provides Employees interact with peers, with structured, formal learning resources, and with experts in order options. Learning is delivered to to learn what they need, when they employees in a need it. The learning environment is one-size-fits all effort. personalized. Intel Corporation, 2008 – Intel Confidential 10
  11. 11. Home vs Work: A Brief Story Roberto's Story Intel Corporation, 2008 – Intel Confidential 11
  12. 12. Roberto’s Personal Learning Zone What do you need to know? Net Present Value (NPV) What’s Hot My Favorites Latest Comment on Corporate content Subscriptions Finance Blog Finance Blog Most popular search Newsletters Finance SharePoint: NPV templates External Links terms Highest rated Finance at Intel eCourse Finance Basics: Virtual Course (LMS) User- Required Trng JT Expert Generated Anna The People Place Network Scott Holman Content Focal Courses Andy Bryant Saadia (SN) Corp Code of Conduct Bob Baker Employee Blogs Security Training Jonathan D. Intelpedia Intel Corporation, 2008 – Intel Confidential 12
  13. 13. 6 Degrees of Learning Weakest link Weaker link Employees interact with peers, with resources, and with experts in order to learn on the job, when they need it. The relative strength of resources (connection to search topic, organizational link to learner, etc) is clearly visible. LivePlasma Visual Thes. Strongest link Intel Corporation, 2008 – Intel Confidential 13
  14. 14. How do we get there? • Take small steps with individual projects and programs. • Keep the long range plan in mind – keep comparing the grand picture to current opportunities. • Find related cross-functional efforts and create partnerships. • Identify and talk about the business value…. constantly • Study the global population to understand challenges and opportunities. Intel Corporation, 2008 – Intel Confidential 14
  15. 15. Elements of the Shift Image Courtesy Jay Cross Intel Corporation, 2008 – Intel Confidential 15
  16. 16. Our New Role  Get to know your audience  Transition Change Management  Partnerships and opportunities  Create, facilitate and negotiate communities  Seed the content system  Masters of Context  Inspect your surroundings – current tools, communities  Understand the applications of the technology  Make it easy, and get out of the way Intel Corporation, 2008 – Intel Confidential 16
  17. 17. Backup Intel Corporation, 2008 – Intel Confidential 17
  18. 18. Call to Action: Getting There  Research & Development – Industry Trends  Partnerships  Learning Technology Strategy  Change Management – Internal Research  Learning Community of Practice Intel Corporation, 2008 – Intel Confidential 18
  19. 19. Business Value   access to info & experts =  time to competency and performance  Learning @ Point of Need =  access,  time way from job,  relevancy of information   collaboration =  innovation opportunities stronger inculcation of culture  Simpler form factors =  development costs,  time to market   facilitation of informal learning works with the natural flow – learning becomes invisible Intel Corporation, 2008 – Intel Confidential 19
  20. 20. A Few Resources  Cross, Jay; Informal Learning: Rediscovering the Pathways that Inspire Innovation and Performance © 2007 John Wiley & Sons  Cross, Rob; The Hidden Power of of Social Networks: Understanding How Work Really Gets Done in Organizations © 2004 Harvard Business School Publishing  It's 2008: Do You Know Where Your Talent Is? Connecting People to What Matters www.deloitte.com Deloitte Research ©2007  The New Media Consortium and the EDUCAUSE Learning Initiative; The Horizon Report 2008 Edition  Fischer, Gerhard & Konomi, Shin’ichi; Innovative Socio-Technical Environments in Support of Distributed Intelligence and Lifelong Learning; JCAL  Torniai, Carlo; Jovanovic, Jelena; Gasavic, Dragan; Bateman, Scott; Hatala, Marek; eLearning Meets the Social Semantic Web; © 2008 IEEE International Conference on Advances Learning Technologies  Woodhill, Gary; Computer Supported Collaborative Learning for Training and Development: Research and Practice; Brandon Hall Research  Woodhill, Gary; Mobile Learning: The Essential Information for Training Professionals; Brandon Hall Research Intel Corporation, 2008 – Intel Confidential 20
  21. 21. Controlling Information Overload  1,319,872,109 internet users  50 million blogs  35 billion emails sent each day  Nearly a quarter of the world's population – roughly 1.4 billion people – will use the Internet on a regular basis in 2008. (IDC)  7+ million pages on Wikipedia (worldwide) in 200 language  In January 2008 alone, nearly 79 million users had made over 3 billion video views.[3]  More than 65 billion Facebook page views per month  MySpace has more than 110 million monthly active users around the globe Intel Corporation, 2008 – Intel Confidential 21 Intelpedia (May2008) 20k pages, 200,000 page hits per day, 5000 active authors.
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