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NG BB 05 Roles and Responsibilities
 

NG BB 05 Roles and Responsibilities

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    NG BB 05 Roles and Responsibilities NG BB 05 Roles and Responsibilities Presentation Transcript

    • UNCLASSIFIED / FOUO National Guard Black Belt Training Module 05 CPI Roles and Responsibilities UNCLASSIFIED / FOUO
    • UNCLASSIFIED / FOUOCPI Roadmap – Define 8-STEP PROCESS 6. See 1.Validate 2. Identify 3. Set 4. Determine 5. Develop 7. Confirm 8. Standardize Counter- the Performance Improvement Root Counter- Results Successful Measures Problem Gaps Targets Cause Measures & Process Processes Through Define Measure Analyze Improve Control ACTIVITIES TOOLS • Identify Problem •Project Charter • Validate Problem Statement •Project Selection Tools • Establish Strategic Alignment •Value Stream Map • Gather Voice of the Customer & Business •Various Financial Analysis • Create Goal Statement •Effective Meeting Skills • Validate Business Case •Stakeholder Analysis • Determine Project Scope •Communication Plan • Select and Launch Team •SIPOC Map • Develop Project Timeline •High-Level Process Map • Create Communication Plan •Project Management Tools • Prepare High-Level Process Map / SIPOC •VOC and Kano Analysis • Complete Define Tollgate •RACI and Quad Charts •Strategic Alignment 2 Note: Activities and tools vary by project. Lists provided here are not necessarily all-inclusive. UNCLASSIFIED / FOUO
    • UNCLASSIFIED / FOUOLearning Objectives  Explain CPI roles and responsibilities  Understand DACI chart  Discuss role of change agent 3 UNCLASSIFIED / FOUO
    • UNCLASSIFIED / FOUOCPI Deployment Roles • Owns vision, direction, business results • Leads change • Allocates Resources • Owns Value Streams CPI Office Line Departments Executive • Owns Deployment Plan Leadership • Owns Communication • Owns Project Charter Plan • Owns Financial Results Deployment Project • Removes Barriers • Reports Metrics Director Sponsor/Owner All Employees • Provide data and voice of Master customer inputs Black Belts Team • Apply concepts to their own Members • Trains Black Belts jobs and work areas • Leads Enterprise-wide Projects • Participate in CPI Events and • Full-time position Projects • Part time Black Belts Green Belts • Lead and/or support CPI • Expert on CPI Principles and Events & Projects Tools • Full time or part time role • Leads CPI Events & Projects • Trains & Coaches Green Belts • Full time or part time role 4 UNCLASSIFIED / FOUO
    • UNCLASSIFIED / FOUOCPI Deployment Director Roles  Head of the CPI Office (normally full-time)  Owns the CPI Deployment plan  Owns the Communication plan  Captures metrics  Reports directly to the organization’s commander  Breaks down organizational barriers  Strategically aligns, recommends and prioritizes projects 5 UNCLASSIFIED / FOUO
    • UNCLASSIFIED / FOUOProject Sponsor Responsibilities  Must have a vested interest in success of the project  Empowers the team  Breaks down barriers  Responsible for project charter  Must commit to active support – Helps kick off project – Meets regularly with Black Belt to review progress – Attends the final out-brief  Signs off on Project Tollgates  Celebrates project success 6 UNCLASSIFIED / FOUO
    • UNCLASSIFIED / FOUOProcess Owner Responsibilities  Individual(s) responsible for the implementation of process changes  Can be (but does not have to be) Project Sponsor or Black Belt  Works with Project Sponsor to develop project charter  Must commit to active support as full time or part time team member – no surprises!  Signs off on Project Tollgates  Implements process sustainment  Collects, monitors and reports benefits 7 UNCLASSIFIED / FOUO
    • UNCLASSIFIED / FOUOResource/Financial Manager  Helps to determine financial and operational benefits of the project  Signs off on Financial Benefit estimates at the Measure and Control phases of the project  Often collects and reports benefits  Validates actual financial and operational benefits achieved 8 UNCLASSIFIED / FOUO
    • UNCLASSIFIED / FOUOMaster Black Belt Responsibilities  Provides leadership and guidance for CPI implementation  Provides guidance and counsel to the site Commander, CPI Office, Senior Leadership, Project Sponsors, and Belts in CPI efforts  MBB may also be assigned to enterprise-wide projects and Value Stream transformations  Train and mentor belts 9 UNCLASSIFIED / FOUO
    • UNCLASSIFIED / FOUOBlack Belt Responsibilities  Assist Project Sponsor and teams to lead, schedule, plan and facilitate at least 2 CPI projects  Often assigned to Value Stream transformations  Full time or part time  Train and/or mentor Green Belts and team members 10 UNCLASSIFIED / FOUO
    • UNCLASSIFIED / FOUOGreen Belt Responsibilities Under the guidance of a Black Belt:  Lead, schedule, plan and facilitate CPI events and projects  Assist team with outbriefs  Capture results, lessons learned and future opportunities  Normally works for the Project Sponsor and may be part-time or full-time  Train and mentor team members 11 UNCLASSIFIED / FOUO
    • UNCLASSIFIED / FOUOTeam Responsibilities Cross functional team including:  Members from the work area (inside eyes – minimum 1/3)  Members from outside work area (outside eyes willing to question non-value added activities)  Customer (internal/external) voice  Suppliers/Partners/Safety Rep/Quality Rep 12 UNCLASSIFIED / FOUO
    • UNCLASSIFIED / FOUOUse SIPOC to Find Team Members Outside Stakeholders: Regulatory Agencies, etc. Process Suppliers Process Process Step Process Step 1 2 Step 3 Safety Process Process Process Quality Step 4 Step 5 Step 6 External Customer(s): Those who receive or use your product or service, outside your organization 13 UNCLASSIFIED / FOUO
    • UNCLASSIFIED / FOUOThe Roles of Change  Process Owners/Project Sponsors: – The individual or group who has the power to sanction or legitimize change – Responsible for creating an environment that enables the necessary changes to be made on time and within budget  Change Agents: – The individuals or groups who are responsible for actually making the change – Understand and diagnose the problem, develop a plan to address the problem and execute the change effectively (Green Belts, Black Belts, and Team Members) SOURCE: Daryl C. Conner “Managing at the Speed of Change” 14 UNCLASSIFIED / FOUO
    • UNCLASSIFIED / FOUODACI Chart Defines roles of team members as:  Driver – Responsible for completing project deliverables  Approver – Responsible for Project Charter and tollgate approvals  Contributor – Team members and resources supporting the project  Informed – Other stakeholders essential to success of the project 15 UNCLASSIFIED / FOUO
    • UNCLASSIFIED / FOUO Cross Functional Team Template Team Members Name Role Affiliation DACI Black Belt Driver Master Black Belt Driver Project Sponsor Approver Process Owner Approver Contributor Contributor Contributor Contributor Inform Inform Inform Inform 16 UNCLASSIFIED / FOUO
    • UNCLASSIFIED / FOUO NG CPI Tollgate Approvals 8-STEP PROCESS 1. Validate 2. Identify 3. Set 4. Find Root 5. Develop 6. See C-Ms 7. Confirm 8. Standardize Problem Gaps Targets Cause C-Ms Through Results Define Measure Analyze Improve Control  Project Charter • Problem Stmt  Detailed As Is Process  Potential Xs  “To Be” Process Map  Process Control Plan • Defect Definition Map • Brainstorming • 5 Whys  Solution Generation /  Process Owner • Goal Statement Fishbone Prioritization  Value Stream Map • Accountability • Project Scope  Key Process Metrics • Affinity Diagram • Business Impact • Strat Alignment  Data Collection Plan  Critical Xs  Improvement Strategy  Updated Financial • Cause & Effect Matrix • Improvement Model Benefits  Measure Systems  Sponsor & Team • Hypothesis Testing • Implementation Plan Analysis • Pilot Replication Opportunities • Regression  Replication Check  Data Collected • “X” Improvement Target • Time Studies  Measurable Y  Baseline Data Analysis • Theory of Constraints  Mistake Proofing  Project Documentation  Voice of Customer • Descriptive Stats of revised policies,  FMEA SOP’s, procedures, and  Customer Specs • Graphs • Risk Analysis training  Voice of Business • Pareto Charts • Risk Mitigation Plan  Project Timeline  Est Financial Benefits  FMEA  Visual Process Control • Risk Analysis Tools (Optional)  Communication Plan  Control Charts (as • Risk Mitigation Plan • Stakeholder Analysis needed)  High Level Process  Process Capability  Control Charts Map (SIPOC)  Process Capability I accept the Define I accept the Measure I accept the Analyze I accept the Improve I accept the Control Tollgate Tollgate Tollgate Tollgate Tollgate (Sponsor) (Sponsor) (Sponsor) (Sponsor) (Sponsor) (Process Owner) (Process Owner) (Process Owner) (Process Owner) (Process Owner) (MBB) (MBB) (MBB) (MBB) (MBB) (Finance Owner) (Finance Owner) 17 UNCLASSIFIED / FOUO
    • UNCLASSIFIED / FOUODACI Roles  CPI Deployment Director - Informed  Project Sponsor - Approver  Process Owner - Approver  Resource/Financial Manager - Contributor  Master Black Belt - Driver  Black Belt - Driver  Green Belt – Driver or Contributor  Team Member - Contributor  Other Key Stakeholders - Informed 18 UNCLASSIFIED / FOUO
    • UNCLASSIFIED / FOUOTakeaways  CPI Deployment Director Roles  Project Sponsor Responsibilities  Process Owner Responsibilities  Resource/Financial Manager Responsibilities  Master Black Belt Responsibilities  Black Belt Responsibilities  Green Belt Responsibilities  Team Responsibilities  The Roles of Change 19 UNCLASSIFIED / FOUO
    • UNCLASSIFIED / FOUO What other comments or questions do you have? 20 UNCLASSIFIED / FOUO