Respect for PeopleNeed for Continuous ImprovementImportance of going to see the conditions of work firsthandAbility to ensure that the mission, vision, goals, and annual objectives are communicated throughout the organization and implemented by everyone from top management to the lowest level
What we achieve – Overlap reinforces continuity of support for new practices throughout the organizationMaintains internal integrity of Lean Tool implementation and Lean management System.
1. Through Lean Management which consists of Principles and Value Streams2. Leaders Identify and eliminate interruptions that impede the flow of Value there by fostering the need of collaboration across boundaries
Create recognition of and commitment to a sense of common purpose across boundaries
Directing and motivating others - Lead by example, by setting pace by consistently motivating teams and empowering the teamsCreativity - At every step “Plan -> Do -> Check -> Act”Problem solving - Be a “T” shaped employee yourself and develop other leaders and NOT Followers!Building Effective TeamsDrive for results and action oriented
1. on Continuous Improvement and Adaptation without constant vigilance and dedication2. Not knowing where we are and where we want to be and by what means we should maneuver the unclear territory.3. Not understanding the logic and method, but just going through the motions of implementation steps or solutions4. Changes to conditions both inside and outside the organizations though they may appear to be in steady state5. A process will erode no matter what, even if a standard is defined, explained and posted, Not because of poor discipline, but due to interaction effects and changes!6. Value Stream is rather a method to help ensure process-level improvements effort.
Lean for leaders
Lean for Leadership
C N Mohan
Practice Head – Lean &
Kanban, SolutionsIQ India
What is Lean?
Lean = Tools which create efficiencies and
standardize the processes.
Actual Lean Implementations = Lean Tools +
Where should be the focus??
Focus should be on Lean Management
• A bridge between the Lean Tools and Lean
What is Lean Thinking?
(Lean Thinking = Set of Leadership Behaviors + Structures)
Lean Thinking helps sustainment
of Lean Implementation through a
“Culture of Leadership”.
Who is a Leader?
Views self-development and training others
as the only possible path
strives for continuous improvement in
every aspect of the business
views the company as a total system which
grows through daily improvement or it
Requires that everyone at all levels of
organization possesses deep knowledge
about processes and are able to sense
change and respond appropriately
What are Leadership Behaviors?
What are Leadership Structures??
For Enterprise-wide Lean implementation to succeed
we need Leaders at following levels
Focus Areas for each level
What Leaders do?
Leaders influence and reinforce Behaviors and
Practices within the Organizations there by
creating a CULTURE.
Q:What is Culture?
A: The Way we do things here
Note: Culture evolves slowly, changing them is even slower!
How does Culture evolve?
How to germinate Culture?
Process which crosses
boundaries to aid Flow
Identify and eliminate
the Flow of Value
How to make it @ Strategic Level
System Level Intervention for Lean
Senior Executive governance process
How to make it @ Functional Level
Meet Commitments to Projects and Measure of
Process Performance consisting of
o Refers to defects, errors, rework, 1st time quality and
o Refers to total cycle time from beginning to end of the
process across departments
o Refers to process time or touch time both within
departments or at between department handoffs.
How to make it @ Tactical Level
A closed loop system focused on process to
What Lean demands from Leaders?
High level of attention to reinforce set of
behaviors that replace our habits
Being sensitive to abnormalities from
specified operating conditions
To look at problems as valuable nuggets of
information to be mined for clues to make
What Lean demands from Leaders?
Go to the
place of Action
Look at the
Talk to people
who are using
the process to
Provides templates and practices for leaders
to enable to learn, look for & ask about and
reinforce behaviors that sustain gains!
What should Leaders do?
What Leaders must be Looking for?
Going through the Motions of Implementation
Conditions that appear to be in Steady state
Project and Workshop != Continuous
Erosion of Process
Value Stream != method for process
What Leaders must Remember?
"People don't deliberately come to work to do a
bad job - it's broken processes that prevent
people from maximizing their talent and the
business from maximizing efficiency and
optimizing customer experience"