The Craft of Group Chat
David Yee
@tangentialism
CTO and co-founder of Editorially
Chat whisperer
What’s so hard about
remote culture?
What’s so hard about
remote culture?
Group conversations are tricky
What’s so hard about
remote culture?
Group conversations are tricky
Shared time is limited
What’s so hard about
remote culture?
Group conversations are tricky
Shared time is limited
Individual workers feel isolated
What’s so hard about
remote culture?
Group conversations are tricky
Shared time is limited
Individual workers feel isolate...
What’s so hard about
remote culture?
Group conversations are tricky
Shared time is limited
Individual workers feel isolate...
What’s so hard about
remote culture?
Group conversations are tricky
Shared time is limited
Individual workers feel isolate...
Group conversations are tricky
Shared time is limited
Individual workers feel isolated
No “benevolent eavesdropping”
Every...
“Group chat”
“Group chat”
“Group chat”
“Group chat”
campfirenow.com
“Group chat”
campfirenow.com
hipchat.com
“Group chat”
campfirenow.com
hipchat.com
slack.com
“No social group—whether a family,
a work group, or a school group—can
survive without constant informal
contact among its...
“No social group—whether a family,
a work group, or a school group—can
survive without constant informal
contact among its...
“No social group—whether a family,
a work group, or a school group—can
survive without constant informal
contact among its...
“No social group—whether a family,
a work group, or a school group—can
survive without constant informal
contact among its...
GROUP CHAT IS YOUR OFFICE
water cooler
hallways
neighboring desks
Show up.
Chat goes here.
Chat goes here.
Transcript of decisions
Chat goes here.
Transcript of decisions
Serendipitious group conversations
Informal conversation
+ Common goal
+ Timeshifting
Informal conversation
+ Common goal
+ Timeshifting
Superpower of group chat
Keep up, check in.
Keep up, check in.
Greetings!
Have a chat bot.
Have a chat bot.
hubot.github.com
Lobby first.
Lobby first.
“…constant informal contact among
its members.”
@tangentialism
tangentialism@gmail.com
@tangentialism
tangentialism@gmail.com
The Craft of Group Chat
The Craft of Group Chat
The Craft of Group Chat
The Craft of Group Chat
The Craft of Group Chat
The Craft of Group Chat
The Craft of Group Chat
The Craft of Group Chat
The Craft of Group Chat
The Craft of Group Chat
The Craft of Group Chat
The Craft of Group Chat
The Craft of Group Chat
The Craft of Group Chat
The Craft of Group Chat
The Craft of Group Chat
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The Craft of Group Chat

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David Yee EDITORIALLY

Engineering teams commonly use group chat for shared communication. But it’s not limited to developers at all and can be super-useful for any team. David Yee, Co-Founder of Editorially (and author of numerous chat-bots, both useful and pointless), will talk about how his companies have used group chat and a surprising benefit to it for distributed teams.

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The Craft of Group Chat

  1. 1. The Craft of Group Chat David Yee @tangentialism CTO and co-founder of Editorially Chat whisperer
  2. 2. What’s so hard about remote culture?
  3. 3. What’s so hard about remote culture? Group conversations are tricky
  4. 4. What’s so hard about remote culture? Group conversations are tricky Shared time is limited
  5. 5. What’s so hard about remote culture? Group conversations are tricky Shared time is limited Individual workers feel isolated
  6. 6. What’s so hard about remote culture? Group conversations are tricky Shared time is limited Individual workers feel isolated No “benevolent eavesdropping”
  7. 7. What’s so hard about remote culture? Group conversations are tricky Shared time is limited Individual workers feel isolated No “benevolent eavesdropping” Everybody can’t be together
  8. 8. What’s so hard about remote culture? Group conversations are tricky Shared time is limited Individual workers feel isolated No “benevolent eavesdropping” Everybody can’t be together
  9. 9. Group conversations are tricky Shared time is limited Individual workers feel isolated No “benevolent eavesdropping” Everybody can’t be together This is why we chat.
  10. 10. “Group chat”
  11. 11. “Group chat”
  12. 12. “Group chat”
  13. 13. “Group chat” campfirenow.com
  14. 14. “Group chat” campfirenow.com hipchat.com
  15. 15. “Group chat” campfirenow.com hipchat.com slack.com
  16. 16. “No social group—whether a family, a work group, or a school group—can survive without constant informal contact among its members.”
  17. 17. “No social group—whether a family, a work group, or a school group—can survive without constant informal contact among its members.” “No social group—whether a family, a work group, or a school group—can survive without constant informal contact among its members.”
  18. 18. “No social group—whether a family, a work group, or a school group—can survive without constant informal contact among its members.”
  19. 19. “No social group—whether a family, a work group, or a school group—can survive without constant informal contact among its members.” GROUP CHAT IS YOUR OFFICE
  20. 20. GROUP CHAT IS YOUR OFFICE water cooler hallways neighboring desks
  21. 21. Show up.
  22. 22. Chat goes here.
  23. 23. Chat goes here. Transcript of decisions
  24. 24. Chat goes here. Transcript of decisions Serendipitious group conversations
  25. 25. Informal conversation + Common goal + Timeshifting
  26. 26. Informal conversation + Common goal + Timeshifting Superpower of group chat
  27. 27. Keep up, check in.
  28. 28. Keep up, check in.
  29. 29. Greetings!
  30. 30. Have a chat bot.
  31. 31. Have a chat bot.
  32. 32. hubot.github.com
  33. 33. Lobby first.
  34. 34. Lobby first. “…constant informal contact among its members.”
  35. 35. @tangentialism tangentialism@gmail.com
  36. 36. @tangentialism tangentialism@gmail.com

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