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10 Tips to help remote workers
succeed inside the office
Paul Hepworth
VP Engineering
A little about
UserTesting
14 of our 87 employees
are located across 12
cities in North America
Lets begin with the
right technology
Tip 1: Use dedicated
computers that allow
proactive chat
Use dedicated computers
that allow proactive chat…
• Remotes can “see” in the office when they want
• Allows for the prove...
Tip 2: Use wide-angle
webcams
Use wide-angle webcams…
• Remotes can see the “big picture”
• Non-verbal communication
• I would recommend….
Genius 120-degree Ultra Wide Angle Full HD
Conference Webcam — $42 on Amazon
http://bit.ly/best-webcam-ever
Genius 120-degree Ultra Wide Angle Full HD
Conference Webcam — $42 on Amazon
http://bit.ly/best-webcam-ever
Tip 3: Microphones are
important
Microphones are important…
• Hearing is crucial to good communication
• Your internal microphone is BAD!
• I would recomme...
MXL AC404 USB Conference Microphone
— $67 on Amazon
http://bit.ly/best-mic-ever
Tip 4: Invest in good
speakers
Invest in good speakers…
• Good sound gives equal footing in a conversation
• Poor sound reflects poorly on the person spe...
JBL Duet III Premium High Performance
Speaker System — $149 on Amazon
http://bit.ly/best-speakers-ever
Tip 5: Use permalinks for
“virtual conference rooms”
Use permalinks for “virtual
conference rooms”…
• Meetings should never end
• Use bit.ly to shorten long URLs
• Give distin...
Howtos for creating permalinks
for “virtual conference rooms”…
• Google Hangout:
http://bit.ly/never-ending-hangout
• GoTo...
Now, lets build the right
culture on top of the
technology
Tip 6: Balance teams with
co-located and remote
members
If possible balance teams with co-
located and remote members…
• Locals are less likely to forget remotes
• Less tempted t...
Tip 7: Invite remotes to
office parties and
spontaneous discussions
Invite remotes to office parties
and spontaneous discussions…
• Knowing you are always invited goes a long way
• Send remo...
Tip 8: Provide office
context to remote workers
Provide office context to
remote workers…
• Remotes should know about office layout, coffee,
snacks
• Leverage your most c...
Tip 9: Proactively invite
remote workers to visit the
office
Proactively invite remote
workers to visit the office…
• Inviting ensures that they feel support
• Let them book their own...
Tip 10: Everyone should
work from home
sometimes
Everyone should work from
home sometimes…
• Locals build empathy
• People appreciate advantages of remote work
• Unfriendl...
Good luck!
Thank you.
Paul Hepworth
VP Engineering
paul@usertesting.com
@peppyheppy
Making Remote Workers Feel like They’re in the Same Room
Making Remote Workers Feel like They’re in the Same Room
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Making Remote Workers Feel like They’re in the Same Room

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Paul Hepworth USERTESTING

When you have a central office, remote workers can wind up feeling uninformed, disempowered and disconnected. But they absolutely don’t have to have those experiences. Paul Hepworth, VP of Engineering at UserTesting, an 87-person company with more than a dozen remote workers, will talk about the very practical things you can do to ensure that remote team members can “see” into the office and are as connected and informed as co-located workers. In addition to interpersonal processes, he’ll also talk about cheap hardware setups that make a big difference.

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Transcript of "Making Remote Workers Feel like They’re in the Same Room"

  1. 1. 10 Tips to help remote workers succeed inside the office Paul Hepworth VP Engineering
  2. 2. A little about UserTesting
  3. 3. 14 of our 87 employees are located across 12 cities in North America
  4. 4. Lets begin with the right technology
  5. 5. Tip 1: Use dedicated computers that allow proactive chat
  6. 6. Use dedicated computers that allow proactive chat… • Remotes can “see” in the office when they want • Allows for the proverbial “tap on the shoulder” • Here is what is looks like at UserTesting…
  7. 7. Tip 2: Use wide-angle webcams
  8. 8. Use wide-angle webcams… • Remotes can see the “big picture” • Non-verbal communication • I would recommend….
  9. 9. Genius 120-degree Ultra Wide Angle Full HD Conference Webcam — $42 on Amazon http://bit.ly/best-webcam-ever
  10. 10. Genius 120-degree Ultra Wide Angle Full HD Conference Webcam — $42 on Amazon http://bit.ly/best-webcam-ever
  11. 11. Tip 3: Microphones are important
  12. 12. Microphones are important… • Hearing is crucial to good communication • Your internal microphone is BAD! • I would recommend…..
  13. 13. MXL AC404 USB Conference Microphone — $67 on Amazon http://bit.ly/best-mic-ever
  14. 14. Tip 4: Invest in good speakers
  15. 15. Invest in good speakers… • Good sound gives equal footing in a conversation • Poor sound reflects poorly on the person speaking • I would recommend….
  16. 16. JBL Duet III Premium High Performance Speaker System — $149 on Amazon http://bit.ly/best-speakers-ever
  17. 17. Tip 5: Use permalinks for “virtual conference rooms”
  18. 18. Use permalinks for “virtual conference rooms”… • Meetings should never end • Use bit.ly to shorten long URLs • Give distinct names that are easy to reference in chat, email, or in person • Mobile device friendly
  19. 19. Howtos for creating permalinks for “virtual conference rooms”… • Google Hangout: http://bit.ly/never-ending-hangout • GoToMeeting: http://bit.ly/never-ending-gotomeeting
  20. 20. Now, lets build the right culture on top of the technology
  21. 21. Tip 6: Balance teams with co-located and remote members
  22. 22. If possible balance teams with co- located and remote members… • Locals are less likely to forget remotes • Less tempted to hold a meeting without the remotes • Remote can compare notes & influence change
  23. 23. Tip 7: Invite remotes to office parties and spontaneous discussions
  24. 24. Invite remotes to office parties and spontaneous discussions… • Knowing you are always invited goes a long way • Send remotes a pizza • Record and share “offline” conversations • Leverage mobile devices and bring them along
  25. 25. Tip 8: Provide office context to remote workers
  26. 26. Provide office context to remote workers… • Remotes should know about office layout, coffee, snacks • Leverage your most chatty team members • Knowing about “small things” builds confidence
  27. 27. Tip 9: Proactively invite remote workers to visit the office
  28. 28. Proactively invite remote workers to visit the office… • Inviting ensures that they feel support • Let them book their own travel • Webcam’s can’t replace in person relationship building
  29. 29. Tip 10: Everyone should work from home sometimes
  30. 30. Everyone should work from home sometimes… • Locals build empathy • People appreciate advantages of remote work • Unfriendly processes and tools are found and fixed
  31. 31. Good luck!
  32. 32. Thank you. Paul Hepworth VP Engineering paul@usertesting.com @peppyheppy
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