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Engaging Your Team in Continuous Improvement by Mark Graban
Engaging Your Team in Continuous Improvement by Mark Graban
Engaging Your Team in Continuous Improvement by Mark Graban
Engaging Your Team in Continuous Improvement by Mark Graban
Engaging Your Team in Continuous Improvement by Mark Graban
Engaging Your Team in Continuous Improvement by Mark Graban
Engaging Your Team in Continuous Improvement by Mark Graban
Engaging Your Team in Continuous Improvement by Mark Graban
Engaging Your Team in Continuous Improvement by Mark Graban
Engaging Your Team in Continuous Improvement by Mark Graban
Engaging Your Team in Continuous Improvement by Mark Graban
Engaging Your Team in Continuous Improvement by Mark Graban
Engaging Your Team in Continuous Improvement by Mark Graban
Engaging Your Team in Continuous Improvement by Mark Graban
Engaging Your Team in Continuous Improvement by Mark Graban
Engaging Your Team in Continuous Improvement by Mark Graban
Engaging Your Team in Continuous Improvement by Mark Graban
Engaging Your Team in Continuous Improvement by Mark Graban
Engaging Your Team in Continuous Improvement by Mark Graban
Engaging Your Team in Continuous Improvement by Mark Graban
Engaging Your Team in Continuous Improvement by Mark Graban
Engaging Your Team in Continuous Improvement by Mark Graban
Engaging Your Team in Continuous Improvement by Mark Graban
Engaging Your Team in Continuous Improvement by Mark Graban
Engaging Your Team in Continuous Improvement by Mark Graban
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Engaging Your Team in Continuous Improvement by Mark Graban

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Engaging Your Team in Continuous Improvement by Mark Graban …

Engaging Your Team in Continuous Improvement by Mark Graban

@markgraban KaiNexus

The Lean Startup Conference 2013
http://leanstartup.co/

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  • 1. Engaging Your Team in Continuous Improvement @MarkGraban •  President, Constancy, Inc. •  Chief Improvement Officer, KaiNexus •  Faculty, Lean Enterprise Institute & ThedaCare Center for Healthcare Value
  • 2. MRI Appointment Waiting Time (Weeks) 14 12 10 8 6 +26%   4 2 0 February 2008 February 2009 November 2013
  • 3. I looked at all this three years ago. I collected data. I was branded a ‘troublemaker.’
  • 4. I was told to just do my job and to quit wasting my time on that analysis stuff.
  • 5. I was ‘creating a negative work environment.’ It said that in my performance review.
  • 6. MRI Appointment Waiting Time (Weeks) 14 12 10 8 6 +26%   4 2 0 February 2008 February 2009 November 2013
  • 7. MRI Utilization Rate 100%   80%   60%   40%   20%   0%   February 2008 September 2008
  • 8. Plan Do Act Check Source: Ries (2012)
  • 9. Takes too much time to put together confirmation sheets for MD offices, using stamps & handwriting Get custom letters printed to eliminate use of the rubber stamps 3/2/08 Aleida Faster response, forms will look more professional Other schedulers Referring MD offices
  • 10. `  
  • 11. Before
  • 12. After
  • 13. Kaizens Per Year 4500   4000   3500   3000   2500   2000   1500   1000   500   0   2007 2008 2009 2010 2011 2012
  • 14. MRI Appointment Waiting Time (Weeks) 14 12 10 8 6 +26%   4 2 0 February 2008 February 2009 November 2013
  • 15. MRIs per Year 14000 12000 10000 8000 6000 +26%   4000 2000 0 2008 2013
  • 16. Contact Info •  President, Constancy, Inc. –  www.constancy.us •  Chief Improvement Officer, KaiNexus –  www.KaiNexus.com •  Founder, LeanBlog.org –  mark@leanblog.org •  Twitter @MarkGraban

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