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Engaging Your Team in Continuous Improvement by Mark Graban

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Engaging Your Team in Continuous Improvement by Mark Graban

Engaging Your Team in Continuous Improvement by Mark Graban

@markgraban KaiNexus

The Lean Startup Conference 2013
http://leanstartup.co/

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    Engaging Your Team in Continuous Improvement by Mark Graban Engaging Your Team in Continuous Improvement by Mark Graban Presentation Transcript

    • Engaging Your Team in Continuous Improvement @MarkGraban •  President, Constancy, Inc. •  Chief Improvement Officer, KaiNexus •  Faculty, Lean Enterprise Institute & ThedaCare Center for Healthcare Value
    • MRI Appointment Waiting Time (Weeks) 14 12 10 8 6 +26%   4 2 0 February 2008 February 2009 November 2013
    • I looked at all this three years ago. I collected data. I was branded a ‘troublemaker.’
    • I was told to just do my job and to quit wasting my time on that analysis stuff.
    • I was ‘creating a negative work environment.’ It said that in my performance review.
    • MRI Appointment Waiting Time (Weeks) 14 12 10 8 6 +26%   4 2 0 February 2008 February 2009 November 2013
    • MRI Utilization Rate 100%   80%   60%   40%   20%   0%   February 2008 September 2008
    • Plan Do Act Check Source: Ries (2012)
    • Takes too much time to put together confirmation sheets for MD offices, using stamps & handwriting Get custom letters printed to eliminate use of the rubber stamps 3/2/08 Aleida Faster response, forms will look more professional Other schedulers Referring MD offices
    • `  
    • Before
    • After
    • Kaizens Per Year 4500   4000   3500   3000   2500   2000   1500   1000   500   0   2007 2008 2009 2010 2011 2012
    • MRI Appointment Waiting Time (Weeks) 14 12 10 8 6 +26%   4 2 0 February 2008 February 2009 November 2013
    • MRIs per Year 14000 12000 10000 8000 6000 +26%   4000 2000 0 2008 2013
    • Contact Info •  President, Constancy, Inc. –  www.constancy.us •  Chief Improvement Officer, KaiNexus –  www.KaiNexus.com •  Founder, LeanBlog.org –  mark@leanblog.org •  Twitter @MarkGraban