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The Key Elements of Effective Remote Communication
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The Key Elements of Effective Remote Communication

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Everett Harper @everettharper TETHERPAD ...

Everett Harper @everettharper TETHERPAD

Distributed teams require a higher standard of communication than co-located teams. Everett Harper, who leads customer development for Tetherpad, will focus on the example of sharing customer feedback with coworkers and will show how being explicit, embedding information appropriately, and providing habitual updates allow remote workers to stay connected over important issues–even when they aren’t time-sensitive.

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The Key Elements of Effective Remote Communication The Key Elements of Effective Remote Communication Presentation Transcript

  • Key elements of effective remote communication Everett Harper CEO Tetherpad @everettharper / everett@tetherpad.com
  • You want to be heard
  • Their attention is valuable View slide
  • Tools Reporting Actions Remote communication requires more than this View slide
  • Tools Reporting Actions Embed communications to create trust Embed
  • All Reporting Missing Actions Poor Tools Trigger: Identify customer trends Example: Virtual team @ Linden Lab No Embed
  • Trigger: Direct email to team Example: Suggestion on Leave Now Email Customer Story Read
  • Trigger: Buffers is a trend Example: “I need buffers” ! Email Structure ! Customer Story Take Well-Formed Tasks Signal Attention Subject: [TLDR] TLDR Insight Next Action Notes
  • TL;DR (too long; didn’t read) focuses attention Subject: TL;DR Customer Trend ! Body: TL;DR: 1 - 2 line summary. Insight: 1-3 lines of hypotheses, data, or questions. Next Action: [Name], A “well-formed task” you want [name] to take, date to take action. Notes: raw info, background for deeper dives
  • Trigger: Do we build a buffer or not? Example: “Let’s meet to discuss” ! Slack (or Hangout) ! Perspective & Story ! Add data & notes Decide Yes
  • Trigger: Why are we building this? Example: We add task to Pivotal Pivotal Story Context ! ! Annotate & Link to raw data Scan & Build
  • Pivotal Task Structure embeds reporting, actions and tools in workflow Reporting customer email creates context Transparency is a tool to create Well formed actions reduce cognitive load
  • Trigger: Who is working on buffers? Example: Summarize our weekly work A&O Task Context ! Scan Refer Weekly email: ! Achievements and Objectives (A&O)
  • Achievements & Objectives (A&O) email structure Subject: A&O [Last Name] Wk of [Date] Body: Achievements: [done/not done/partial] One line achievement for previous week. Example: [done] Made Office Optional Slides. ! Objectives: One line objective for coming week.
  • Ask yourself: Will your team “get” the context? Your task: Summarize Office Optional Tools Action Add: Stories Data Slides Insights ! Practice: Brevity
  • Ask Yourself: Can your team find your summary in a month? Your task: Summarize Office Optional Add: Next Action A&O TLDR ! Practice: Consistency Reporting Action
  • Ask Yourself: Do you want your team to act? Your Task: Summarize Office Optional Tools Add: Next Action ! Practice: Well formed tasks ! Reporting
  • Tools Reports Actions Everett Harper: Elements of Effective Remote Communication Thank You!! ! @everettharper / everett@tetherpad.com