Leadership Centre - Total Place summit master class presentation

Total Place: The story and learning so far Nicky de Beer, Head of Operations Diane Neale, Leadership Centre Advisor and Durham Programme Lead Holly Wheeler, Head of Learning

What was the intention? Learning Transformation Efficiencies

What is total place? Customer Counting Culture

Who is involved in Total Place? The pilot areas are: Dorset, Poole & Bournemouth Kent Croydon Lewisham Luton & Central Bedfordshire Leicester & Leicestershire Coventry, Solihull & Warwickshire Worcestershire Birmingham Bradford Manchester City region & Warrington South Tyneside, Gateshead & Sunderland Durham

Alcohol and drugs Mental health Learning disabilities 0-5s Guns and gangs High contact families NEETs Procurement Customer insight Health inequalities Asset management Older people Key themes

Total Place: Governance Ministerial group CST SoS CLG MCO LGA High level officials group Lord Bichard (Chair) Helen Bailey (HMT) Joyce Redfearn (CX Wigan & Chair RIEP Task Force) Chris Wormald (CO) John Atkinson (MD Leadership Centre for Local Government) Adam Sharples (DWP) Mak Chistry (Chief Constable, Warks) David Behan (DoH) Laura Roberts (CX, Manchester PCT) Peter Housden (CLG) Andrea Hill (CX, Suffolk CC) Peter Makeham (HO) John Sinnott (CX, Leicestershire CC) Tom Jeffrey (DCSF) Mike Farrar (CX, Northwest SHA)

Outcomes? Major innovation- regulatory and legislative change Improvements made simply and locally Changes when Whitehall shifts guidance and emphasis Learning and increasing capacity Better outcomes at less cost for local people

Absurdities of the current system
There are 47 separate funding streams in Durham for 25 providers of social housing covering 19,000 homes.
DWP issues 14 manuals on how to apply benefits totalling over 9000 pages. Over 50 different benefits have been identified in one pilot
The audit commission has identified the costs of each tier of management in a ‘supply chain’ at 20%
“ There’s 15/20 places they have to go to sort out benefits and this is young people without any parents, people in care. It’s an absolute mess…” “ There’s never any such thing as a user pathway from a user perspective, the pathway is always something the provider invents. What the user experiences is bombardment on the one hand or bemusement when you fail to get through to anybody on the other hand, but it doesn’t ever feel like a pathway.”

Spring budget 2010 Inter- departmental working PBR 2009 Workshops by theme £ Place Count Whole system workshops Learning communities Customer Journeys So what and how have those involved been doing?

Break for discussion

A Learning History

National and Local working together Importance of leadership Timing, people method are important New ways to collaborate Outcomes could be better Value of using data differently Start with the customer There is waste Learning History Highlights

Guests from Worcestershire Young people who are N ot in E ducation E mployment T raining

So, What and How Next?
What might the next stage include…….
More place working in a holistic way around local people’s needs
Pilots and parallel places continuing work
How we’d hope to work…
Real change takes place in the real world
Those that do the work do the change – lots of people/organisations have yet to engage
Start with customer/client/citizen and follow the story wherever it leads; engaging all in the system as the work develops (including private & voluntary sector, all bits of the public sector and citizens)
Connect the system more to itself – lots of things are already working (eg QIPP) – don’t ignore or compete with these
People own what they create – especially the public

Big challenges
Governance, Accountability and Leadership
Public funds
Continuing to work differently
Broadening and Deepening

Finally on positive note… “ This is an idea whose time has come and that financial context that we’re working in means that the time is now and it’s the right time to be making this stuff happen.” It was brave - people had to put a lot of personal judgement into things and actually quite often in this country people don’t always stand up and be counted and say no, we’re doing it for this reason and that goes back to right people, right place, right time.” “ ... listening far more to the customer experience and having the space to rethink that because of that learning, has been an absolutely amazing experience … their enthusiasm for it to work has been phenomenal.” “ It’s incredible what it does for your confidence to realise that you really have made a serious contribution to something significant, and people have clearly listened.” “ Nothing I’ve ever worked on has made me feel so stupid or so clever, because there are days when you come in and you do stuff and it really works and you think, my god I’m going to change the world here, this is totally different to anything I’ve ever done.”

Questions and more information?
www.localleadership.gov.uk/totalplace
www.communities.idea.gov.uk/totalplace
[email_address] or [email_address]

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Leadership Centre - Total Place summit master class presentation

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Leadership Centre - Total Place summit master class presentation — Presentation Transcript