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Millars bank Millars bank Presentation Transcript

  • MILLARS BANK LTD Léa Beulaguet Estelle Habrant Astrid Viphakone-Lamache 25 March 2014
  • Overview • Company: Millars Bank Ltd • Characters: • Mrs Janet Louise MARSH, Loan Officer • Mr. P.D. SMOTHERS, Bank manager, Abu Dhabi • W.T.R. DUNCAN, Vice-President, International Banking London • John PHILLIPS, Bank manager, Cairo (ex Mrs Marsh supervisor) • Date: August 1994 • Location: Abu Dhabi, United Arab Emirates
  • Overview • She replaces Mr. Mathers as loan officer in Millars Bank Abu Dhabi. • She arrived the 1st August 1994 for assignment 15th August • Mrs Marsh and Mr. Smothers first met the day she arrived in Smother’s office Mr. Smothers didn’t expect J.L Marsh to be a woman.
  • Exhibits • 18th July 1994 : Fax from Duncan to Smothers (Ex 1) • 1st August 1994: Dialogue between Smothers and Marsh • 2nd August 1994 : Series of faxes between Smothers and Duncan (Ex 2) • 2nd August 1994 : Letter from Marsh to Smothers (Ex 4) • CV of Janet Louise Marsh (Ex3)
  • Exhibit 1: Fax from W. T. R. Duncan, Vice-President, International Banking, Millars Bank, London, to Smothers DATE: 18 July 1994 TO: P. SMOTHERS FM: W. DUNCAN RE: REPLACEMENT OFFICER J. L. MARSH, REPLACEMENT FOR MATHERS, ARRIVING 1 AUG FOR ASSIGNMENT 15 AUG. MARSH FORMERLY CORPORATE LOAN OFFICER, BEIRUT AND CAIRO. FLUENT ARABIC. HIGHLY SUCCESSFUL IN FORMER POSITIONS. CREDITED WITH EXPANDING CAIRO LOAN OPERATIONS BY 30%. SHOULD BE ABLE TO ASSUME EXTENSIVE DUTIES IN MINIMUM TIME. PLEASE REPLY UPON MARSH ARRIVAL. CORDIALLY, DUNCAN
  • Smothers: Miss Marsh, I frankly don't know what to say. I would have thought, with your obvious knowledge of the Middle East, that you would have disqualified yourself from this position. Marsh: Mr. Smothers, I understand what you're trying to tell me, but I really don't see that we have a problem. Believe it or not, when I was first transferred to Cairo five years ago, John, John Phillips, the manager there, had very much the same reservations you have today. Smothers: I know John. Know him very well. Marsh: Well, it worked out beautifully. Smothers: But, Egypt is not Abu Dhabi. Egypt is progressive, very liber-al, women are acknowledged as professionals. But in the Emirates . . . Marsh: You don't want me to stay. Smothers: It's not me. Please understand that I would be delighted to have you stay. But, but, I can't imagine, Miss Marsh, how you could do your job. Our clients are conservative, traditional. They expect their principal loan officer to be a man. They won't do business with us. They won't take us seriously. Marsh: Why not? Smothers: They just won't. It's simply not done. Unheard of, even. Marsh: With all due respect, I think you're vastly mistaken. Smothers: What? Marsh: That's right. Mistaken. Our clients come to our bank to borrow pounds in order to finance projects that must be paid in pounds. Nothing more, nothing less. What they are looking for is a loan officer who can place their loan at a competitive interest rate and in short order. Isn't that correct? Dialogue between Smothers and Marsh Smothers: Yes. And no. Marsh: Why no? Smothers: Miss Marsh, you've been in corporate banking long enough to realize that personal relations between a client and a lending institution are vitally important. I, I can't see how our clients could, would relate to you. And we're not the only bank in town either. Why, just in Abu Dhabi alone there are at least two dozen foreign banks with whom we are in direct competition, not to mention the other two dozen Emirate-owned banks plus all the other foreign banks with represen-tatives on restricted licenses who also can occasionally take business away from us. Marsh: Mr. Smothers, I am well aware of competition and the role of the loan officer. I am so well aware, in fact, that I feel that I can be as effective, or more effective, than I was in Beirut and Cairo. I understand the Middle East. I've lived here for many years. I speak, read, and write Arabic. I know the customs, the religion, the history, and, most importantly, the business of business. How many other loan officers are fluent in Arabic? Smothers: Not many. I'm not even myself. But that has not been a disadvantage. Marsh: Has it been an advantage? Smothers: No, I can't say that either. Marsh: Besides, Mr. Smothers, let me remind you that this is a British bank, not an Arab bank and . . . Smothers: But a British bank in an Arab country.
  • Exhibit 2: Texts of a Series of Faxes Sent Back and Forth from Smothers to Duncan Fax from Smothers to Duncan: JANET MARSH ARRIVED YESTERDAY. HAVE SERIOUS DOUBTS AS TO HER ABILITY TO PERFORM DUTIES ADEQUATELY GIVEN STRONG TRADITIONAL ARAB CULTURE HERE. PLEASE ADVISE ASAP. Fax from Duncan to Smothers: PLS CLARIFY MESSAGE RE MARSH. Fax from Smothers to Duncan: CLARIFICATION REGARDING JANET MARSH: FEEL ARABS WILL NOT DEAL WITH WOMAN LOAN OFFICER. EMIRATES VERY TRADITIONAL, NOT ACCUSTOMED TO FEMALES IN BUSINESS. COULD SERIOUSLY JEOPARDIZE OPERATIONS. PLEASE ADVISE.
  • Exhibit 4: Letter from Marsh to Smothers Dear Mr. Smothers: In relation to our conversation of yesterday, I feel some further clarification of my position is desirable. Let me assure you, first, that I did not apply for this position in order to create a “test” case regarding the employment of women in executive positions in the Arab world. It is simply that the qualifications posted for the position were ideally suited to my talents. Let me also assure you that I gave considerable thought to the possible complications involved, but I felt, and still feel, that my own administrative skills are sufficient to overcome objections that arise initially from our predominantly Arab clientele. My positions in both Beirut and Cairo have taught me much about how to proceed in the Middle East, and I trust I can draw on those lessons to ensure a smooth and speedy transition from Cairo to Abu Dhabi. In Cairo I worked with a number of Saudi clients and, in general, had friendly and excellent relationships with them. Although they were certainly traditional in their social views, I found them to be extremely progressive in their business outlook. This progressive viewpoint extended to our client/banker relationship, where I was seen as “a banker”. Their attitude was quite clearly one of financial pragmatism, i.e., if Millars employed me in such a position, I must be qualified. Additional anecdotes abound; however, in most of them “financial pragmatism” was more important than “cultural tradition”. Had I been an Arab woman, things might have been different, but as an Englishwoman working for an English bank, I have been allowed to stand outside the “cultural tradition”. In conclusion, Mr. Smothers, I simply urge you to grant me the opportunity to serve Millars Bank in Abu Dhabi. If my performance is not satisfactory, I promise to step down from the position within ninety days. I thank you in advance for your consideration. Very truly yours, J. L. Marsh 2 August 1994
  • Millars Bank 14 Talaat Harb St. Cairo, Egypt Employment 11 '88 to present Millars Bank (Cairo) Ltd. 14 Talaat Harb St., Cairo, Egypt Position: Corporate Loan Officer Duties: Liaison with clients; Processing of acceptance s and transit items; financialinvestigations; Eurodollar financing; Project evaluations. Supervisor: John Phillips 6/85 to 11/88 Millars Bank (Beirut) Ltd. POB 1028, Beirut, Lebanon Position: Assistant Corporate Loan Officer Duties: Processing of acceptances and transit items; financial investigations; liaison with clients. 9/82 to 6/85 Millars Bank, International Division 58 Lombard St., London EC3, England Position: Assistant, International Finance Duties: Processing of letters of credit, acceptances, and transit items; Eurodollar loan financing; Middle East finance specialist. Translator and interpreter: Arabic—English, English— Arabic. Exhibit 3: CV of Janet Marsh Janet Louise Marsh Health: Excellent Citizenship: United Kingdom Marital Status: Single Date of Birth: 4 January 1961 Education London School of Economics Houghton St., London WC2A 2PE, England B.Sc. (Econ) June 1982 Programme: Monetary Economies Major Studies: Monetary Economics, Finance, Accounting, Arabic, International Finance Publications “The Changing Character of International Finance in Egypt,'' Banking International, v. 14, no. 63, 1982. Languages Arabic, French (fluent) German (reading knowledge) Leisure Activities Tennis, Swimming, Photography
  • Women conditions in Abu Dhabi in 1994 United Arab Emirates is a traditional arabic society: The most conservative country of the Arabian Peninsula Women rarely hold important positions  Women and men are not on the same equal footing But the women conditions evolves differently in other parts of the Middle East and North Africa
  • THE EXISTING SITUATION
  • Communication STRENGHTS WEAKNESSES Smothers’ tranparency towards Marsh and her integration in the Abu Dhabi Millars Bank. Misunderstanding between Smothers and Duncan concerning the gender of the new loan officer (Mrs Marsh) Smother directly informed, Ducan the vice-president in London. Smothers and Marsh don’t have the same opinion about women in executive position in the Arabic World.
  • Intercultural differences STRENGHTS WEAKNESSES The position of women in Arab societies is in a state of evolution. Clash of cultures between the West and the Middle East. The is a gap between traditional and modern Arab societies (not the same stage) Women don’t have the same opportunities for higher education and professionnal careers. The international vice-president, Duncan, was not awre of the cultural differences in Arab countries
  • Ethics STRENGHTS WEAKNESSES Discrimination against women in executive positions. Very conservative way to do business in Abu Dhabi No intention to give Mrs. Marsh a chance to proove her capabilities and talents.
  • Management STRENGHTS WEAKNESSES Real implication from the London office concerning the situation in Abu Dhabi. Smothers does not trust Mrs. Marsh even though she is qualified. Direct proposition of a qualified worker that would perfeclty fit for the job. Smothers recognizes Marsh’s qualifications.
  • Problem Clash of culture between West and Middle East but also between traditional and modern Arabic countries that can lead to women discrimination in workplace.
  • OUR OPTIONS
  • Our options 1.Mrs. Marsh stays the new loan officer assigned for replacement 2.Smothers hires her for a probation time of 90 days 3.Smothers hires an Arab man to assist her to deal with clients 1.Marsh moves in a more liberal country as corporate loan officer 2.Millars follows United Arab Emirates’ traditions and hire a man instead of Ms. Marsh
  • Mrs. Marsh stays the new loan officer assigned for replacement Strenghts Weaknesses Fair for Mrs. Marsh and her 12 years- experience in international banking. The bank can lost a lot of clients because of the place of women in Abu Dhabi’s society. Breaks the codes: leads to an evolution inside a traditional society. Smothers might always have a little doubt (bad relationship between both of them). More credibility since she is a UK citizen and not a local. OPTION 1
  • Smothers hires her for a probation time of 90 days Strenghts Weaknesses A way for marsh to proove her reliability and qualifications to Smothers Clients not accustomed to female in business. More credibility since she is a UK citizen and not a local. It could seriously jeopardize operations OPTION 2
  • Smothers hires anArab man to assist her to deal with clients Strenghts Weaknesses Clients will be reassured. Marsh will still be running the operations No loss of existing clients. Additional costs in terms of wages. No trust towards Marsh and her ability to deal with clients. She will maybe not be really enthusiastic about this solution and won’t work in an efficient way. OPTION 3
  • Marsh moves in a more liberal country as corporate loan officer Strenghts Weaknesses The bank won’t lost any clients. She won’t have the chance to prove that she is able to work in Abu Dhabi. She keeps the same position as corporate loan officer. OPTION 4
  • Millars follows UnitedArab Emirates’ traditions and hire a man instead of Ms. Marsh Strenghts Weaknesses The bank won’t lost any clients Won’t help to change women conditions in Arabic countries Ms Marsh won’t have the chance to prove that she is able to handle this job OPTION 5
  • Debate Do you think cultural difference can be a brake with the process of hiring someone ?
  • Thank you for you attention!