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6.3 other system design tools

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  • 1. Emanuela Delfino Politecnico di Milano / DESIGN dept. / DIS / School of Design / Italy Emanuela Delfino politecnico di milano . DESIGN dept. . DIS . School of design . Italy Learning Network on Sustainability (EU asia-link) Learning Network on Sustainabile energy systems (EU edulink) course System Design for Sustainability Subject 6. Methods and tools for SDS learning resource 6.3 (Other) system design tools
  • 2. Emanuela Delfino Politecnico di Milano / DESIGN dept. / DIS / School of Design / Italy CONTENTS - (STAKEHOLDER) SYSTEM MAP - INTERACTION TABLE and STORY-BOARD - SATISFACTION OFFERING DIAGRAM
  • 3. Emanuela Delfino Politecnico di Milano / DESIGN dept. / DIS / School of Design / Italy DESCRIPTION OF SDS TOOLS . aims and description . how to use . integration in the MSDS design process . software and/or other supports
  • 4. Emanuela Delfino Politecnico di Milano / DESIGN dept. / DIS / School of Design / Italy The tool was developed by Francois Jégou within the EU funded research: HiCS - Highly Customerised Solutions, Solution-oriented design, production and delivery systems (European Research, GROWTH Programme / European 5th Framework). (STAKEHOLDER) SYSTEM MAP
  • 5. Emanuela Delfino Politecnico di Milano / DESIGN dept. / DIS / School of Design / Italy AIM: to (co)-design and visualize the configuration of the system WHAT IT CONSISTS OF: a graphical representation containing: . stakeholders involved . flows/interactions: physical, financial, informational and labor performance . A codified representation (STAKEHOLDER) SYSTEM MAP
  • 6. Emanuela Delfino Politecnico di Milano / DESIGN dept. / DIS / School of Design / Italy HOW TO BUILD UP A SYSTEM MAP?
  • 7. Emanuela Delfino Politecnico di Milano / DESIGN dept. / DIS / School of Design / Italy Platform boundary System boundary secondary stakeholders main stakeholders (STAKEHOLDER) SYSTEM MAP
  • 8. Emanuela Delfino Politecnico di Milano / DESIGN dept. / DIS / School of Design / Italy Catering provider Health adviser Offices E-meal Food providers E-meal appliance producer Structure icon Characterization icon Slogan (STAKEHOLDER) SYSTEM MAP
  • 9. Emanuela Delfino Politecnico di Milano / DESIGN dept. / DIS / School of Design / Italy structure characterisation + slogan Bio food provider+ icon Bio food provider = Logistic provider Local delivery shop Logistic provider + + + + = = BASIC RULE TO REPRESENT EACH STAKEHOLDER Local delivery shop (STAKEHOLDER) SYSTEM MAP
  • 10. Emanuela Delfino Politecnico di Milano / DESIGN dept. / DIS / School of Design / Italy Catering provider Health adviser Offices E-meal Food providers E-meal appliance producer MAIN STAKEHOLDER Big icon SECONDARY STAKEHOLDER Small icon (STAKEHOLDER) SYSTEM MAP
  • 11. Emanuela Delfino Politecnico di Milano / DESIGN dept. / DIS / School of Design / Italy Catering provider Food providers Health adviser E-meal appliance producer Offices E-meal diet advice service with meal ordering employees order the day before by internet… companies contract service for their employees… meals are delivered in companies… employees pick-up their meal when they want… vegetable, dairy and bread products ARROW + DESCRIPTION (STAKEHOLDER) SYSTEM MAP
  • 12. Emanuela Delfino Politecnico di Milano / DESIGN dept. / DIS / School of Design / Italy Catering provider Food providers Health adviser E-meal appliance producer Offices E-meal diet advice service with meal ordering employees order the day before by internet… companies contract service for their employees… meals are delivered in companies… employees pick-up their meal when they want… vegetable, dairy and bread products MATERIAL FLOWS (STAKEHOLDER) SYSTEM MAP
  • 13. Emanuela Delfino Politecnico di Milano / DESIGN dept. / DIS / School of Design / Italy Catering provider Food providers Health adviser E-meal appliance producer Offices E-meal diet advice service with meal ordering employees order the day before by internet… companies contract service for their employees… meals are delivered in companies… employees pick-up their meal when they want… vegetable, dairy and bread products INFORMATION FLOWS (STAKEHOLDER) SYSTEM MAP
  • 14. Emanuela Delfino Politecnico di Milano / DESIGN dept. / DIS / School of Design / Italy Catering provider Food providers Health adviser E-meal appliance producer Offices E-meal diet advice service with meal ordering employees order the day before by internet… companies contract service for their employees… meals are delivered in companies… employees pick-up their meal when they want… vegetable, dairy and bread products FINANCIAL FLOWS (STAKEHOLDER) SYSTEM MAP
  • 15. Emanuela Delfino Politecnico di Milano / DESIGN dept. / DIS / School of Design / Italy Catering provider Food providers Health adviser E-meal appliance producer Offices E-meal diet advice service with meal ordering employees order the day before by internet… companies contract service for their employees… meals are delivered in companies… employees pick-up their meal when they want… vegetable, dairy and bread products DARK GREY CORE FLOWS LIGHT GREY SECONDARY FLOWS (STAKEHOLDER) SYSTEM MAP
  • 16. Emanuela Delfino Politecnico di Milano / DESIGN dept. / DIS / School of Design / Italy Catering provider Food providers Health adviser E-meal appliance producer Offices start E-meal diet advice service with meal ordering 2. employees order the day before by internet… 1. companies contract service for their employees… 3. meals are delivered in companies… 4. employees pick-up their meal when they want… vegetable, dairy and bread products READING ORDER (STAKEHOLDER) SYSTEM MAP Main system flows with numbered captions Secondary system flows with captions start reading
  • 17. Emanuela Delfino Politecnico di Milano / DESIGN dept. / DIS / School of Design / Italy integration in the design process increasing the detail level STRATEGIC ANALYSIS EXPLORING OPPORTUNITIES SYSTEM CONCEPT DESIGN SYSTEM DESIGN (AND ENGIN.) COMMUNICATION ANALYSIS OF THE PROJECT PROMOTERS ANALYSIS OF THE REFERENCE CONTEXT ANALYSIS OF BEST PRACTICES ANALYSIS OF THE REFERENCE STRUCTURE DEFINITION OF SUSTAINABILITY DESIGN PRIORITIES IDEAS GENERATION ORIENTED TO SUSTAINABILITY DEVELEPMENT OF THE SUSTAINABILITY DESIGN ORIENTING SCENARIO - VISIONS/CLUSTERS/IDEAS VISIONS, CLUSTERS AND IDEAS SELECTION SYSTEM CONCEPT DEVELOPMENT ENV., SOC. & ECON. CHECK SYSTEM DEVELOPMENT (EXECUTIVE LEVEL) ENV., SOC. & ECON. CHECK DOCUMENTS EDITING (STAKEHOLDER) SYSTEM MAP describe the system configuration of the reference structure and of best practices further development (in details) of the system configuration development of the system configuration concept
  • 18. Emanuela Delfino Politecnico di Milano / DESIGN dept. / DIS / School of Design / Italy COPY AND PASTE THE ELEMENTS FROM THE LIBRARIES TO THE LAYOUT (STAKEHOLDER) SYSTEM MAP on presentation software (e.g. open office, powerpoint). SOFTWARE AND OTHER SUPPORTS: www.lens.polimi.it/tool > system map icons (ppt)
  • 19. Emanuela Delfino Politecnico di Milano / DESIGN dept. / DIS / School of Design / Italy industrial company services company local shop collective house public istitution local association individual house school mobile shop PUBLIC ISTITUTIONS OR ASSOCIATIONS HOMES COMPANIES AND STORES in the system map icons (ppt): structure icons (STAKEHOLDER) SYSTEM MAP
  • 20. Emanuela Delfino Politecnico di Milano / DESIGN dept. / DIS / School of Design / Italy in the system map (ppt): characterization icons (activities) EATING TRANSPORTING COMMUNICATING WORKING IN OFFICE (STAKEHOLDER) SYSTEM MAP
  • 21. Emanuela Delfino Politecnico di Milano / DESIGN dept. / DIS / School of Design / Italy in the system map (ppt): characterization icons (people) GENERAL PEOPLE PEOPLE AT WORK (STAKEHOLDER) SYSTEM MAP
  • 22. Emanuela Delfino Politecnico di Milano / DESIGN dept. / DIS / School of Design / Italy …flows Material flow Information flow Financial flow core PSS performance one way flow exchange 1. vegetables timing and description of the flow Labour performance alternative PSS performance, implementation or back-office flows (STAKEHOLDER) SYSTEM MAP
  • 23. Emanuela Delfino Politecnico di Milano / DESIGN dept. / DIS / School of Design / Italy OPEN SOURCE LIBRARIES add your new developed icons (STAKEHOLDER) SYSTEM MAP SOFTWARE AND OTHER SUPPORTS: www.lens.polimi.it / tool > system map icons (ppt)
  • 24. Emanuela Delfino Politecnico di Milano / DESIGN dept. / DIS / School of Design / Italy INTERACTION TABLE and (INT.) STORY BOARD A. INTERACTION TABLE B. (INTERACTION) STORY BOARDThe tools were developed by DIS unit of research from the work did by Daniela Sangiorgi within the EU funded research: MEPSS European research project (Methodology for Product Service Systems) Growth Programme / European 5th Framework.
  • 25. Emanuela Delfino Politecnico di Milano / DESIGN dept. / DIS / School of Design / Italy AIM: to (co)-design and visualize the functioning in time of the system as a set of narratives (one story for each stakeholders) of both the front-desk (with the clients) and back-stage interactions (between other stakeholders) A. INTERACTION TABLE
  • 26. Emanuela Delfino Politecnico di Milano / DESIGN dept. / DIS / School of Design / Italy WHAT IT CONSISTS OF: it is a graphical representation containing: > the sequence of images, representing (in time) the various interactions of the different stakeholders > and short texts, describing the specific role played by each stakeholders in each single interaction A. INTERACTION TABLE
  • 27. Emanuela Delfino Politecnico di Milano / DESIGN dept. / DIS / School of Design / Italy USER ROLE SYSTEM ROLE A. INTERACTION TABLE
  • 28. Emanuela Delfino Politecnico di Milano / DESIGN dept. / DIS / School of Design / Italy SERVICE ACTION A. INTERACTION TABLE
  • 29. Emanuela Delfino Politecnico di Milano / DESIGN dept. / DIS / School of Design / Italy SHORT TEXT (overall narration) IMAGE SHORT TEXT (stakeholder role) SHORTTEXT(stakeh.role) A. INTERACTION TABLE
  • 30. Emanuela Delfino Politecnico di Milano / DESIGN dept. / DIS / School of Design / Italy IMAGES SHOULD CONTAIN ONLY NECESSARY ELEMENTS… ...A BACKGROUND REPRESENTING THE CONTEXT OF EACH ACTION …AND THE STAKEHOLDERS (HIGHLIGHTED FROM THE BACKGROUND) A. INTERACTION TABLE
  • 31. Emanuela Delfino Politecnico di Milano / DESIGN dept. / DIS / School of Design / Italy STRATEGIC ANALYSIS EXPLORING OPPORTUNITIES SYSTEM CONCEPT DESIGN SYSTEM DESIGN (AND ENGIN.) COMMUNICATION ANALYSIS OF THE PROJECT PROMOTERS ANALYSIS OF THE REFERENCE CONTEXT ANALYSIS OF BEST PRACTICES ANALYSIS OF THE REFERENCE STRUCTURE DEFINITION OF SUSTAINABILITY DESIGN PRIORITIES IDEAS GENERATION ORIENTED TO SUSTAINABILITY DEVELEPMENT OF THE SUSTAINABILITY DESIGN ORIENTING SCENARIO - VISIONS/CLUSTERS/IDEAS VISIONS, CLUSTERS AND IDEAS SELECTION SYSTEM CONCEPT DEVELOPMENT ENV., SOC. & ECON. CHECK SYSTEM DEVELOPMENT (EXECUTIVE LEVEL) ENV., SOC. & ECON. CHECK DOCUMENTS EDITING integration in the design process increasing the detail level analyze the existing system and/or the best practices describing various interactions design and visualization of the interactions of the developed concept A. INTERACTION TABLE further development (in details) of all the system interactions
  • 32. Emanuela Delfino Politecnico di Milano / DESIGN dept. / DIS / School of Design / Italy format on spreadsheet applications (e.g. open-office, excel) A. INTERACTION TABLE SOFTWARE AND OTHER SUPPORTS: www.lens.polimi.it / tool >
  • 33. Emanuela Delfino Politecnico di Milano / DESIGN dept. / DIS / School of Design / Italy open library of images: combine images for visualszation CONTEXT IMAGES PEOPLE IMAGES SOFTWARE AND OTHER SUPPORTS: www.lens.polimi.it / tool > A. INTERACTION TABLE
  • 34. Emanuela Delfino Politecnico di Milano / DESIGN dept. / DIS / School of Design / Italy if the aim is to make a fluent show to the client or to the other actors involved in the project… … INTERACTION TABLE is not the most effective tool A. INTERACTION TABLE
  • 35. Emanuela Delfino Politecnico di Milano / DESIGN dept. / DIS / School of Design / Italy B. (INTERACTION) STORY BOARD … it is suggested to use the STORY BOARD if the aim is to make a fluent show to the client or to the other actors involved in the project…
  • 36. Emanuela Delfino Politecnico di Milano / DESIGN dept. / DIS / School of Design / Italy AIM: to show a FLUENT narration of the functioning system, for both the front-desk (with the clients) and the back-stage interactions (between other stakeholders) B. (INTERACTION) STORY BOARD
  • 37. Emanuela Delfino Politecnico di Milano / DESIGN dept. / DIS / School of Design / Italy ABSTRACT FROM INTERACTION TABLE: ONLY THE INTERACTIONS FUNCTIONAL TO THE NARRATIVE SINGLE LINEAR SEQUENCE IN WHAT IT CONSISTS OF: a graphical representation containing in one single row the sequence of images + texts, representing (in time) the main interactions of the different stakeholders (abstract of the interaction table) B. (INTERACTION) STORY BOARD
  • 38. Emanuela Delfino Politecnico di Milano / DESIGN dept. / DIS / School of Design / Italy COLOURS CORRESPOND TO THE ACTORS INVOLVED IN THE SYSTEM IN WHAT IT CONSISTS OF: a graphical representation containing in one single row the sequence of images + texts, representing (in time) the main interactions of the different stakeholders (abstract of the interaction table) B. (INTERACTION) STORY BOARD
  • 39. Emanuela Delfino Politecnico di Milano / DESIGN dept. / DIS / School of Design / Italy PRESENTATION SUPPORT (1) PAPER visualisation of the interactions on one or more pages B. (INTERACTION) STORY BOARD
  • 40. Emanuela Delfino Politecnico di Milano / DESIGN dept. / DIS / School of Design / Italy COULD BE ANIMATED … - ANIMATIC= ANIMATED STORY BOARD B. (INTERACTION) STORY BOARD
  • 41. Emanuela Delfino Politecnico di Milano / DESIGN dept. / DIS / School of Design / Italy STRATEGIC ANALYSIS EXPLORING OPPORTUNITIES SYSTEM CONCEPT DESIGN SYSTEM DESIGN (AND ENGIN.) COMMUNICATION ANALYSIS OF THE PROJECT PROMOTERS ANALYSIS OF THE REFERENCE CONTEXT ANALYSIS OF BEST PRACTICES ANALYSIS OF THE REFERENCE STRUCTURE DEFINITION OF SUSTAINABILITY DESIGN PRIORITIES IDEAS GENERATION ORIENTED TO SUSTAINABILITY DEVELEPMENT OF THE SUSTAINABILITY DESIGN ORIENTING SCENARIO - VISIONS/CLUSTERS/IDEAS VISIONS, CLUSTERS AND IDEAS SELECTION SYSTEM CONCEPT DEVELOPMENT ENV., SOC. & ECON. CHECK SYSTEM DEVELOPMENT (EXECUTIVE LEVEL) ENV., SOC. & ECON. CHECK DOCUMENTS EDITING integration in the design process increasing the detail level B. INTERACTION STORY-BOARD show the draft sequence of the system concept interactions show the detailed sequence of the executive system interactions
  • 42. Emanuela Delfino Politecnico di Milano / DESIGN dept. / DIS / School of Design / Italy SOFTWARE AND OTHER SUPPORTS: PRESENTATION ON PAPER SUPPORT graphic softwares (e.g. Adobe Photoshop, Illustrator,…) B. (INTERACTION) STORY BOARD
  • 43. Emanuela Delfino Politecnico di Milano / DESIGN dept. / DIS / School of Design / Italy SATISFACTION OFFERING DIAGRAM The tool was developed by Francois Jégou within the EU funded research: MEPSS European research project (Methodology for Product Service Systems) Growth Programme / European 5th Framework.
  • 44. Emanuela Delfino Politecnico di Milano / DESIGN dept. / DIS / School of Design / Italy AIM: describe in one shot the satisfaction offered to the user/customer, and how this is delivered SATISFACTION OFFERING DIAGRAM
  • 45. Emanuela Delfino Politecnico di Milano / DESIGN dept. / DIS / School of Design / Italy IN WHAT IT CONSISTS OF: graphical representation containing: > the visualisation of the core satisfaction provided by the system > the visualisation of the sub-offers (through which the satisfaction is delivered) > the description of how the sub-offers will be delivered SATISFACTION OFFERING DIAGRAM
  • 46. Emanuela Delfino Politecnico di Milano / DESIGN dept. / DIS / School of Design / Italy CORE SATISFACTION DELIVERED BY THE SYSTEM SATISFACTION OFFERING DIAGRAM
  • 47. Emanuela Delfino Politecnico di Milano / DESIGN dept. / DIS / School of Design / Italy INGREDIENTS SELECTION Cooperatives of local producers provide the campus Biologic food Students select food basing on seasonal availability WEEKLY/DAILY PREORDER On line preorder based on the disponibility Using internet or campus’ information points FOOD DELIVERY Where you want inside the campus Using rickshaws SUB-OFFER HOW THE SUB-OFFER ARE DELIVERED SATISFACTION OFFERING DIAGRAM
  • 48. Emanuela Delfino Politecnico di Milano / DESIGN dept. / DIS / School of Design / Italy STRATEGIC ANALYSIS EXPLORING OPPORTUNITIES SYSTEM CONCEPT DESIGN SYSTEM DESIGN (AND ENGIN.) COMMUNICATION ANALYSIS OF THE PROJECT PROMOTERS ANALYSIS OF THE REFERENCE CONTEXT ANALYSIS OF BEST PRACTICES ANALYSIS OF THE REFERENCE STRUCTURE DEFINITION OF SUSTAINABILITY DESIGN PRIORITIES IDEAS GENERATION ORIENTED TO SUSTAINABILITY DEVELEPMENT OF THE SUSTAINABILITY DESIGN ORIENTING SCENARIO - VISIONS/CLUSTERS/IDEAS VISIONS, CLUSTERS AND IDEAS SELECTION SYSTEM CONCEPT DEVELOPMENT ENV., SOC. & ECON. CHECK SYSTEM DEVELOPMENT (EXECUTIVE LEVEL) ENV., SOC. & ECON. CHECK DOCUMENTS EDITING SATISFACTION OFFERING DIAGRAM integration in the design process increasing the detail level describe the concept of offer delivered by the system detailing the sub-satisfactions describe the different emerged ideas, indicating their main delivered satisfaction describe the offer delivered by the system detailing all the sub-satisfactions
  • 49. Emanuela Delfino Politecnico di Milano / DESIGN dept. / DIS / School of Design / Italy IMAGES ELABORATION graphic softwares (e.g. Adobe Photoshop, Illustrator,…) slideshow software (e.g. Open Office, Microsoft Powerpoint) OFFERING DIAGRAM COMPOSITION SATISFACTION OFFERING DIAGRAM SOFTWARE AND OTHER SUPPORTS:

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