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RACI - How to manage role and responsibilities in a 6Sigma project
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RACI - How to manage role and responsibilities in a 6Sigma project

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A RACI matrix describes the participation by various roles in completing tasks or deliverables for a project or business process. It is especially useful in clarifying roles and responsibilities in …

A RACI matrix describes the participation by various roles in completing tasks or deliverables for a project or business process. It is especially useful in clarifying roles and responsibilities in cross-functional/departmental projects and processes and is ideal for 6Sigma Business Improvement Projects.

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  • 1.  There were four groups of people named: ◦ EVERYBODY ◦ SOMEBODY ◦ ANYBODY ◦ NOBODY
  • 2.  There was an important job to be done and EVERYBODY was asked to do it… EVERYBODY was sure that SOMEBODY would do it…
  • 3.  ANYBODY could of done it, butNOBODY did it! SOMEBODY got angry about that,because it was EVERYBODY’s job!
  • 4.  EVERYBODY thought thatANYBODY could do it, butNOBODY realised thatEVERYBODY wouldn’t do it
  • 5.  It ended up that EVERYBODY blamed SOMEBODY when ANYBODY could of done what NOBODY did… ….sound familiar?
  • 6.  It is a 6SIGMA business and communication improvement tool A tool to help us plan who does what and when
  • 7.  To help prevent the major causes of conflict and frustration in most organisations ◦ Poor communication ◦ Misunderstanding ◦ Lack of information
  • 8.  Helps determine: ◦ what activities, functions and tasks must be done and who must do them It is a charting process to help: ◦ identify, plan, manage and complete jobs It is highly participative
  • 9.  To some up, some common pitfalls: ◦ Nobody does the job ◦ Too many try to do it ◦ There is confusion over roles ◦ Someone ends up doing everything
  • 10.  Needs to be done so that: ◦ Agreement is reached on what jobs need to be done ◦ Accountabilities are defined and agreed ◦ Communication is improved ◦ Duplication of effort is avoided ◦ Jobs are done properly, on time ◦ Finger pointing and stress are avoided
  • 11. ResponsibleAccountableConsultedInformed
  • 12.  The individual(s) who actually do the job The degree of responsibility is defined by the accountable person Responsibilities can be shared
  • 13.  The individual who is ultimately accountable ◦ their neck is on the line if the job isn’t done! They have the power of veto Only one “A” can be assigned to an activity or decision Can delegate the “R”
  • 14.  The individual(s) who need to be consulted prior to a final decision or action being taken This is TWO-WAY communication Consulted may not have a direct part in the task but is impacted by its completion
  • 15.  The individual(s) who need to be informed after a decision or action is taken This is ONE-WAY communication Input from the informed party is not necessary – buy they will need to know
  • 16.  Improved: ◦ Teamwork ◦ Cooperation ◦ Communication ◦ Productivity Less: ◦ Frustration ◦ Duplication of effort
  • 17.  A process which can be used in a: ◦ Formal manner  Instructions, guides, examples and templates available ◦ Informal manner  Just remember who should be responsible, accountable, consulted and informed
  • 18. Give me a…
  • 19. Give me a…
  • 20. Give me a…
  • 21. Give me a…
  • 22. Put them together and what do they spell
  • 23.  Author’s Contact Details Name : Lawrence (Laurie) Phillips E-mail: lawrence.phillipsMBA@gmail.com http://au.linkedin.com/in/lawrencephillips Go to www.businessmeccanica.blogspot.com to download a FREE RACI Excel Spreadsheet template