Wqa launch 2014
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WQA launch slides

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Wqa launch 2014 Presentation Transcript

  • 1. 1 Business Excellence Model
  • 2. 2 AGENDA •Wales Quality Centre • An Introduction to the Business Excellence Model • Methodology • Assessment techniques •Wales Quality Award
  • 3. 3 Wales Quality Centre • Our mission is to create a culture of excellence in Wales through continuous improvement • Independent • Not for profit - registered charity • Membership organisation, since 1988
  • 4. 4 Wales Quality Centre • National Partnership Organisation for EFQM in Wales (the ‘Guardians of the model) • Involved in helping organisations respond to whole authority analysis required by Wales Programme for Improvement • Working with private, public and third sectors.
  • 5. 5 • A model created by the European Foundation for Quality Management (EFQM) • A management diagnostic tool • Identifies strengths and Areas for Improvement • A method of benchmarking • A self-assessment methodology What is the Business Excellence Model ?
  • 6. Leadership People Results People Processes, Products & Services Strategy Partnerships & Resources Customer Results Society Results Key Results 10% 10% 10% 10% 10% 15% 10% 15% 10% Learning, Creativity and Innovation Enablers Results
  • 7. The Enablers Leadership People Processes, Products & Services Strategy Partnerships & Resources 10% 10% 10% 10% 10% Enablers
  • 8. Leadership - evidence of • How leaders address and shape the future of the organisation • The leadership approach and the breadth of its application Leadership People Processes, Products & Services Strategy Partnerships & Resources 10% 10% 10% 10% 10%
  • 9. Leadership How leaders address and shape the future of the organisation • Actively define the future of the organisation • Leaders develop the mission vision and values Leadership People Processes, Products & Services Strategy Partnerships & Resources 10% 10% 10% 10% 10%
  • 10. 12 Assessment based on The RADAR Approach
  • 11. ASSESSED ON: • Approach • Deployment • Assess & Refine
  • 12. The Results People Results Customer Results Society Results Key Results 15% 10% 15% 10% Results
  • 13. CUSTOMER RESULTS evidence of Customer Data • Perception • Product delivery People Results Customer Results Society Results Key Results 15% 10% 15% 10% Results
  • 14. ASSESSED ON: Key results ~Performance levels ~Targets ~Comparisons ~Cause and Effect Results People Results Customer Results Society Results Key Results 15% 10% 15% 10%
  • 15. ASSESSED ON: Other results ~Performance levels ~Cause and Effect ~Scope Results People Results Customer Results Society Results Key Results 15% 10% 15% 10%
  • 16. 14 How it compares? Preparatory effort? Low High High Submission1 day 3 day Questionnaire
  • 17. 14 Why adopt it? • Measures effectiveness/organisational competence • Provides a framework to understand the big picture • Helps you to understand the impact that initiatives have on each other • Gives a ‘Glue’ to bring initiatives together • Creates a common language for improvement
  • 18. Outcomes • Feedback report detailing areas of good practice and opportunities for improvement. • Scoring data that can be used to measure progress • Assistance with developing an improvement plan 15
  • 19. Awards/Assessment Process - New • Agree a date with Wales Quality Centre (WQC) between April and December • Allocate responsibility to relevant staff for the areas of the Excellence Model listed above. • The final session of the assessment day, will be a discussion between WQC assessors and a group of employees, typically 4 members of staff that have limited or no management responsibility • Post assessment WQC assessors will score the organisation based on Business Excellence Model scoring criteria and prepare a feedback report.
  • 20. Awards/Assessment Process - New • Pre Assessment: • For those that want it, WQC will do awareness sessions to familiarise staff with the model and the assessment process.
  • 21. 18 Follow on action • Identify areas for improvement • Prepare Action Plan for improvement • Implement Action Plan • Repeat process in twelve months or sooner if appropriate? •Commit to a three year programme
  • 22. Business Excellence Questions ?