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Ethical  and Unethical  Consumer Behavior<br />Shoplifting<br />
Shoplifting:  The taking or using of store items without paying for them.<br />
Retailers loose an average of 4% of their annual sales to shrinkage<br />
Shoplifting is becoming an epidemic<br />
Stores spend a great deal of money to attract their customers<br />
They make big displays<br />
They want customers to buy as many items they can<br />
The ethical customer buys the items they want <br />
The unethical customer<br />
Sees a display<br />
And helps themselves<br />
Theft is not just from the consumer<br />
Employees account 47% of the lost merchandise<br />
Vendor fraud and administrative errors add up to nearly 20% of the loss<br />
Stores have added scanners<br />
And electronics to reduce errors and lost merchandise<br />
Shoplifting takes many forms<br />
Eating fruit from a display<br />
Giving food to a child<br />
Buying a dress only to return it after it has been worn<br />
And some even brag about shoplifting<br />
Or shoplift with their friends<br />
In order to reduce the theft<br />
Stores have added cameras<br />
Surveillance teams and<br />
Electronic monitoring devices<br />
The objective of security is to catch the thief<br />
Electronic tags are added to most store merchandise<br />
Including raw chickens<br />
Those who are caught<br />
May be forced to wear a sign<br />
Shoplifting adds to the cost of everything we buy<br />
Consumer Rights<br />The right to safety- protection against goods that are dangerous to health and life.<br />The right t...
Consumer Responsibilities <br />Report the problem immediately with a product.<br />State the problem and suggest a simple...
THE END<br />Thank you for taking the time to listen and look through my presentation.  I hope you enjoyed my analysis thr...
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Ethical And Unethical

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Transcript of "Ethical And Unethical"

  1. 1. Ethical and Unethical Consumer Behavior<br />Shoplifting<br />
  2. 2. Shoplifting: The taking or using of store items without paying for them.<br />
  3. 3. Retailers loose an average of 4% of their annual sales to shrinkage<br />
  4. 4. Shoplifting is becoming an epidemic<br />
  5. 5. Stores spend a great deal of money to attract their customers<br />
  6. 6. They make big displays<br />
  7. 7. They want customers to buy as many items they can<br />
  8. 8. The ethical customer buys the items they want <br />
  9. 9. The unethical customer<br />
  10. 10. Sees a display<br />
  11. 11. And helps themselves<br />
  12. 12. Theft is not just from the consumer<br />
  13. 13. Employees account 47% of the lost merchandise<br />
  14. 14. Vendor fraud and administrative errors add up to nearly 20% of the loss<br />
  15. 15. Stores have added scanners<br />
  16. 16. And electronics to reduce errors and lost merchandise<br />
  17. 17. Shoplifting takes many forms<br />
  18. 18. Eating fruit from a display<br />
  19. 19. Giving food to a child<br />
  20. 20. Buying a dress only to return it after it has been worn<br />
  21. 21. And some even brag about shoplifting<br />
  22. 22. Or shoplift with their friends<br />
  23. 23. In order to reduce the theft<br />
  24. 24. Stores have added cameras<br />
  25. 25. Surveillance teams and<br />
  26. 26. Electronic monitoring devices<br />
  27. 27. The objective of security is to catch the thief<br />
  28. 28. Electronic tags are added to most store merchandise<br />
  29. 29. Including raw chickens<br />
  30. 30. Those who are caught<br />
  31. 31. May be forced to wear a sign<br />
  32. 32. Shoplifting adds to the cost of everything we buy<br />
  33. 33. Consumer Rights<br />The right to safety- protection against goods that are dangerous to health and life.<br />The right to be informed- information for protection against fraud, but as basis for reasoned choices. <br />The right to choose- need for markets to be competitive and for the government to protect consumers when competition doesn’t exist.<br />The right to be heard – guarantees that consumer interests will be listened to when laws are being written.<br />The right to redress- the ability to obtain from the manufacturer adequate payment in money or goods for financial or physical damages.<br />
  34. 34. Consumer Responsibilities <br />Report the problem immediately with a product.<br />State the problem and suggest a simple and fair answer.<br />Add details and copies of documents to help support your claims.<br />Describe any corrective measures that you have taken.<br />Keep a record of efforts to solve the problem.<br />Allow each individual reasonable time to correct the problem.<br />Keep copies of any emails or letters you might need to send.<br />Keep calm. Getting upset does not help anything.<br />
  35. 35. THE END<br />Thank you for taking the time to listen and look through my presentation. I hope you enjoyed my analysis through example of ethical and unethical consumer behavior. <br />By KatLynne Joerg<br />
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