Shoplifting adds to the cost of everything we buy<br />
Consumer Rights<br />The right to safety- protection against goods that are dangerous to health and life.<br />The right to be informed- information for protection against fraud, but as basis for reasoned choices. <br />The right to choose- need for markets to be competitive and for the government to protect consumers when competition doesn’t exist.<br />The right to be heard – guarantees that consumer interests will be listened to when laws are being written.<br />The right to redress- the ability to obtain from the manufacturer adequate payment in money or goods for financial or physical damages.<br />
Consumer Responsibilities <br />Report the problem immediately with a product.<br />State the problem and suggest a simple and fair answer.<br />Add details and copies of documents to help support your claims.<br />Describe any corrective measures that you have taken.<br />Keep a record of efforts to solve the problem.<br />Allow each individual reasonable time to correct the problem.<br />Keep copies of any emails or letters you might need to send.<br />Keep calm. Getting upset does not help anything.<br />
THE END<br />Thank you for taking the time to listen and look through my presentation. I hope you enjoyed my analysis through example of ethical and unethical consumer behavior. <br />By KatLynne Joerg<br />
A particular slide catching your eye?
Clipping is a handy way to collect important slides you want to go back to later.