Where learning meets business:

New Learning Agenda

Talent:Technology:Change

Laura Overton
Laura@towardsmaturity org

La...
Launch of 2013-14 Towards
Maturity Benchmark Study
• 540 participants
– 71% managerial responsibility
– Responsible for 4m...
10 years of
Benchmark Research
L&D professionals from 2,900 organisations
10,000+ learners/employees*

*throughout this pr...
Where learning meets Business
Today’s agenda
Developing a rapport with business leaders

Building skills and talent

Under...
Developing a rapport with business leaders

Building skills and talent

Underpinning strategy with technology

Preparing f...
What is on our leaders minds?
Technology
is the biggest external
force shaping business today

Talent
70% want to increase...
What driving change for L&D?
Comply with new regulations
and legal requirements
Help implement new processes
or new produc...
Technology enabled learning is addressing the
priorities of today’s business leaders

14%

17%
Cost
reduction

Improvement...
Fact

Learning innovation, done well,
delivers bottom line results!
Top Learning Companies
TM Index

Those in the top quartile of TMI are delivering more results, faster!
Productivity
Agilit...
Top learning companies report more
engagement:

Managers agree that e-learning delivers additional business
benefit
We hav...
On Average

36% Work with business leaders to define
metrics that need to be changed

16%

Less than
half
revisit
those
me...
Top learning companies are almost
twice as likely to agree that:

They analyse the business
problem first
Their business l...
What can we learn from the last 10 years
to prepare us for the next 10 years?

Action

Learning Align learning to business...
Need for speed
More than 9 out of 10 organisations are looking to respond
faster to changing business conditions but ..

O...
Lessons learned:

Action

Learning innovation, done well
, delivers bottom line results more
Respond faster, deliver
Developing a rapport with business leaders

Building skills and talent

Underpinning strategy with technology

Preparing f...
Formal learning is not
dead but it is changing

On average

26% of
formal learning is
e-enabled

82%
75%

74%

22%

21%
13...
What do learners want?
3-in-5 learners say the course is
effective in helping them learn what
they need for the job

88% w...
How are staff learning
what they need for their job?
88% learners learn from
collaboration with team workers

70% learn fr...
Learning beyond the course

86% of L&D want to
push updated information
to staff

26%

achieving it

94% want to speed up
...
Top learning companies are twice as
likely to agree that:

Their organisation welcomes innovation
It makes time for refl...
The bigger
picture

Talent

91%
looking to
improve talent
and performance

19%
achieving it
Top learning companies are twice as likely
to agree that their learning technology:

Supports the way they recruit, on-bo...
Developing a rapport with business leaders

Building skills and talent

Underpinning strategy with technology

Preparing f...
• 90% using e-content
• 88% using LMS
• 86% using live online learning
• 71% using mobile
15% or less using Tin Can, Open ...
Is learning reflecting modern
day working practices?
• Only 30% using cloud technologies
• 20% are realising the potential...
Fewer than 1-in-5 use their LMS
to support mobile or live online
learning

35%

of learners are struggling to

find what t...
Developing a rapport with business leaders

Building skills and talent

Underpinning strategy with technology

Preparing f...
Barriers to change reducing:
Learner ICT skills

40%
36%
50%
44%

Reluctance by users to learn with new technology
Lack of...
As options for technology enabled
learning increase

cost of set up has become
#1 barrier
Reported by 72% of sample
#1 barrier
reported by
learners is
Uninspiring
content!
Not surprising given that

69% of L&D teams are developing
programmes in house

but only

38% agree that they have the int...
Top learning companies are twice as likely
to agree that:

Audit L&D skills against those required
L&D staff are confide...
How well do we respond to our
learners?
2/3 of learners want their
learning to be recognised

23% of L&D reward or
recogni...
In the customer activated enterprise*,
it’s time for a ‘customer activated ‘
learning department!

Action

Learning innova...
Developing a rapport with business leaders

Building skills and talent

Underpinning strategy with technology

Preparing f...
10 years ago………..
At a time when 60% of technology enabled
learning projects were failing our first study
looked at what c...
Where Learning meets Business
10 years on we now know that

Learning innovation, done well, delivers
results

Learning and...
•

New
Learning
Agenda

•

Integrate learning and talent

•

Talent

Support a culture of learning

Treat learners as cust...
Peter Cheese, CEO, CIPD

The CIPD welcomes
Toward Maturity’s New
Learning Agenda as a
framework for L&D, HR
and business l...
• An agenda for
change
• Shared by
business AND
learning
leaders
• Engaging staff
• Delivering
results
Download the
New Learning
Agenda
today

www.towardsmaturity.org/2013benchmark
This study is made possible thanks to
Towards Maturity’s Ambassadors:

Leading learning organisations who share our passio...
About Us

Contact us via:

Lauraoverton
Towardsmaturity
New Learning Benchmarksn

Towards Maturity is a benchmarking
pract...
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New Learning Agenda – Talent:Technology:Change

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Laura Overton shares the findings of the 2013-14 Towards Maturity Benchmark study. The report outlines a New Learning Agenda for business and learning leaders to deliver 21st century learning that supports the priorities of 21st century learners and organisations. Based on the data gathered from 540 L&D professionals from 44 countries and 2,000 learners, the session considers how L&D can develop rapport with business leaders, how to build skills and talent, how to effectively use technology and how to prepare the learning function for change. It outlines a nine point agenda of lessons learned from investigating effective L&D practices over the last ten years to help better prepare for the next ten years.

The full research report is free to download at www.towardsmaturity.org/2013benchmark thanks to Towards Maturity’s Ambassadors who share our passion that great research should be freely available to all.

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  • A very good presentation presenting the facts in a very beautiful manner. Surely as depicted by the presentation E learning do increase benefits that are delivered to business through training of managers and other sub ordinates. As shown 60% of benefits is derived through e learning in top companies, to find more on e-learning you may find this useful: http://www.lifeexperienceuniversity.org/college-degree/
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  •    © Copyright Towards Maturity 2010All rights reserved. No part of this material protected by this copyright may be reproduced or utilised in any form, or by any means, electronic or mechanical, including photocopying, recording, or by any information storage and retrieval system without prior authorisation.
  • Data for this presentation has been drawn from 2 sources :the 2013-14 Towards Maturity Benchmark Study, an online study with 540 Learning professionals with responsibility for delivering a technology enabled learning strategy ( data gathered June – August 2013)2000 learners who have participated in the Towards Maturity Learning Landscape Study during the period Feb – Sept 2013The full report can be downloaded at www.towardsmaturity.org/2013benchmark
  • Business leader priorities for 2013-14 include technology (as an critical force shaping business), developing talent and managing change to create agile, responsive organisations better equipped to meet customer demands.
  • Why are organisations investing in technology enabled learning? L&D professionals twice as likely to be driven by speed, productivity , staff and customer satisfaction compared with 5 years ago.They are no longer purely concerned about just about developing faster, shorter or more efficient courses.
  • Top learning companies 2x as likely to agree their staff put what they have learned into practice quickly
  • Top learning companies show us we need to align learning to business and business to learning
  • Formal learning is not dead but 75% are planning to increase their use of online learning in the next two year
  • Organisations are planning to shift more online but formal learning is not dead #bethebest133 in 5 learners say the course is effective in helping them learn what they need for the job but 88% want to learn at their own pace #bethebest13
  • Top learning companies tend to have a culture of learning that encourages innovation, contribution and reflection but they are also proactive in supporting managers to create that culture.
  • 91% of organisations are looking to technology to deliver improvements in talent and performance, only 19% achieve this #bethebest13
  • 94% of UK adults own or usea mobile but only 20% L&D realising the benefits of #mlearning #bethebest13
  • New Learning Agenda – Talent:Technology:Change

    1. 1. Where learning meets business: New Learning Agenda Talent:Technology:Change Laura Overton Laura@towardsmaturity org Launch of the 2013-14 Towards Maturity Benchmark Lauraoverton 7th November 2013 in conjunction with Images courtesy of freedigitalphotos.net #bethebest13
    2. 2. Launch of 2013-14 Towards Maturity Benchmark Study • 540 participants – 71% managerial responsibility – Responsible for 4million +employees • • • • Lauraoverton #bethebest13 100,000 data points! 2,000 learners 44 countries Private, public and not-forprofit: www.towardsmaturity.org/2013benchmark
    3. 3. 10 years of Benchmark Research L&D professionals from 2,900 organisations 10,000+ learners/employees* *throughout this presentation Learner data gathered from the Towards Maturity Learning Landscape study will be illustrated with this icon www.towardsmaturity.org/learners
    4. 4. Where learning meets Business Today’s agenda Developing a rapport with business leaders Building skills and talent Underpinning strategy with technology Apply distilled wisdom from top learning companies Listen to authentic Learner voice Preparing for change New Learning Agenda for 2014 Turning data into insight and insight into action
    5. 5. Developing a rapport with business leaders Building skills and talent Underpinning strategy with technology Preparing for change New Learning Agenda for 2014 DEVELOPING A RAPPORT WITH BUSINESS LEADERS See Chapter 2 of New Learning Agenda - Talent:Technology:Change for more detail
    6. 6. What is on our leaders minds? Technology is the biggest external force shaping business today Talent 70% want to increase investment in employee development (and save money and cost effectiveness) Change Three factors underpin strong business performance in any business: IBM C Suite – Customer activated Enterprise 2013 CBI/Pearson Education and Skills Study 2013 R Beavan – 2012 Towards Maturity Benchmark 1. An engaged workforce 2. The ability to continually implement change 3. Finding and nurturing the next generation of leaders .
    7. 7. What driving change for L&D? Comply with new regulations and legal requirements Help implement new processes or new products Develop a better qualified workforce Provide a faster response to changing business conditions 84% 36% 89% 40% 89% 59% 93% 47% 91% Increase productivity 49% 89% Improve customer satisfaction 52% Improve staff satisfaction/retention/… 94% 55% 2013 N=447 % of or participants wanting this benefit 2008 N=261 More in common than we think!
    8. 8. Technology enabled learning is addressing the priorities of today’s business leaders 14% 17% Cost reduction Improvement in productivity 19% Improvement in staff engagement Based on conservative data from 1300 organisations over 3 years. Only 1/3of participants are able to answer at this level These are just 3 out of 12 of the key performance indicators outlined in chapter 2 on Delivering business impact
    9. 9. Fact Learning innovation, done well, delivers bottom line results!
    10. 10. Top Learning Companies TM Index Those in the top quartile of TMI are delivering more results, faster! Productivity Agility Efficiency Top learning companies are defined as those in the top quartile of the @towardsmaturity index see appendixB for detail
    11. 11. Top learning companies report more engagement: Managers agree that e-learning delivers additional business benefit We have noticed positive changes in staff behaviour Learners recommend e-learning to colleagues to improve job performance Learners put what they learn into practice quickly 0% Bottom quartile Sample average 20% 40% 60% 80% Top learning companies So what sets top learning companies apart?
    12. 12. On Average 36% Work with business leaders to define metrics that need to be changed 16% Less than half revisit those metrics at the end of learning! Top learning companies are significantly more likely to work with business leaders to define business metrics to improve and use those metrics to demonstrate value
    13. 13. Top learning companies are almost twice as likely to agree that: They analyse the business problem first Their business leaders recognise that learning is aligned They are building business rapport – 71% agree that if something is important to the business it will be resourced correctly
    14. 14. What can we learn from the last 10 years to prepare us for the next 10 years? Action Learning Align learning to business innovation, done well , delivers bottom line results and Business to learning
    15. 15. Need for speed More than 9 out of 10 organisations are looking to respond faster to changing business conditions but .. Only 50% say their learning initiatives are being delivered in time to meet the needs of the business. Rising to 77% In top learning companies
    16. 16. Lessons learned: Action Learning innovation, done well , delivers bottom line results more Respond faster, deliver
    17. 17. Developing a rapport with business leaders Building skills and talent Underpinning strategy with technology Preparing for change New Learning Agenda for 2014 BUILDING SKILLS AND TALENT See chapter 3 of New Learning Agenda - Talent:Technology:Change for more detail
    18. 18. Formal learning is not dead but it is changing On average 26% of formal learning is e-enabled 82% 75% 74% 22% 21% 13% 5% 3% A blend of classroom and e-learning Online only 4% Entirely face to face (or classroom based) Increase Stay the same Decrease
    19. 19. What do learners want? 3-in-5 learners say the course is effective in helping them learn what they need for the job 88% want to learn at their own pace Action Learning innovation, done well , delivers bottom line results training Transform traditional
    20. 20. How are staff learning what they need for their job? 88% learners learn from collaboration with team workers 70% learn from Google!
    21. 21. Learning beyond the course 86% of L&D want to push updated information to staff 26% achieving it 94% want to speed up application of learning at work 19% achieving it
    22. 22. Top learning companies are twice as likely to agree that: Their organisation welcomes innovation It makes time for reflection They equip line managers to support staff Their managers recognise the value of on the job learning Action Learning innovation, done well Support culture of , delivers bottomaline results learning in the workflow
    23. 23. The bigger picture Talent 91% looking to improve talent and performance 19% achieving it
    24. 24. Top learning companies are twice as likely to agree that their learning technology: Supports the way they recruit, on-board and develop their people Integrates with performance support Integrates succession planning and learning Action Learning innovation, done well , delivers bottom line results learning Integrate Talent and
    25. 25. Developing a rapport with business leaders Building skills and talent Underpinning strategy with technology Preparing for change New Learning Agenda for 2014 UNDERPINNING STRATEGY WITH TECHNOLOGY See chapter 4 of New Learning Agenda - Talent:Technology:Change for more detail
    26. 26. • 90% using e-content • 88% using LMS • 86% using live online learning • 71% using mobile 15% or less using Tin Can, Open Badges, games
    27. 27. Is learning reflecting modern day working practices? • Only 30% using cloud technologies • 20% are realising the potential of mobile Action Learning innovation, done well Enable new ways of learning , delivers bottom line results to support new ways of working
    28. 28. Fewer than 1-in-5 use their LMS to support mobile or live online learning 35% of learners are struggling to find what they need Action Learning innovation, done well , delivers bottom line results Simplify!
    29. 29. Developing a rapport with business leaders Building skills and talent Underpinning strategy with technology Preparing for change New Learning Agenda for 2014 PREPARING FOR CHANGE See chapter 5 of New Learning Agenda - Talent:Technology:Change for more detail
    30. 30. Barriers to change reducing: Learner ICT skills 40% 36% 50% 44% Reluctance by users to learn with new technology Lack of skills amongst employees to manage own learning 53% Reluctance by line managers to encourage new ways of learning Reluctance by senior managers to use online materials Reluctance by classroom training staff to adopt new technology 49% 48% 37% 37% 34% Lack of skills amongst L&D staff to implement and manage elearning 56% 47% 53% 47% Not seen as a management priority 2013 47% 44% L&D staff lack knowledge about the potential use and implementation of technology 2012 63% Percentage reporting barrier 62%
    31. 31. As options for technology enabled learning increase cost of set up has become #1 barrier Reported by 72% of sample
    32. 32. #1 barrier reported by learners is Uninspiring content!
    33. 33. Not surprising given that 69% of L&D teams are developing programmes in house but only 38% agree that they have the internal skills to do
    34. 34. Top learning companies are twice as likely to agree that: Audit L&D skills against those required L&D staff are confident users of new media L&D have skills to deliver via virtual classroom Train trainers to use technology to support and extend the classroom Action Learning innovation, done well , delivers bottomas agents of change Equip L&D line results
    35. 35. How well do we respond to our learners? 2/3 of learners want their learning to be recognised 23% of L&D reward or recognise online learning 75% are happy to engage with online learning 40% say staff lack skill to manage online learning 50% think their company 44% of L&D have a communications plan clearly communicates learning opportunities
    36. 36. In the customer activated enterprise*, it’s time for a ‘customer activated ‘ learning department! Action Learning innovation, done well , delivers bottom line results Treat learners as customers * Term borrowed from the IBM C Suite – Customer activated Enterprise 2013
    37. 37. Developing a rapport with business leaders Building skills and talent Underpinning strategy with technology Preparing for change New Learning Agenda for 2014 NEW LEARNING AGENDA
    38. 38. 10 years ago……….. At a time when 60% of technology enabled learning projects were failing our first study looked at what could be learned from those that were successful. Behaviour of top learning companies was similar to today. But approaches of top learning companies have not been embraced widely. Many good practice measures shared today have not shifted over the last few years. Over the years we have more data and insight to help learning and business work more effectively together so what can we learn from the last 10 years to help us prepare for then ext 10 years?
    39. 39. Where Learning meets Business 10 years on we now know that Learning innovation, done well, delivers results Learning and business leaders now share common goals around: Talent Technology Change It is now time for learning and business leaders to share a new learning agenda in order to achieve those goals
    40. 40. • New Learning Agenda • Integrate learning and talent • Talent Support a culture of learning Treat learners as customers • Simplify! New ways of learning for new ways of working • Change • • Technology Transform traditional training Align learning to business and business to learning • Respond faster, deliver more • Equip L&D as agents of change
    41. 41. Peter Cheese, CEO, CIPD The CIPD welcomes Toward Maturity’s New Learning Agenda as a framework for L&D, HR and business leaders to work together in new ways, in the midst of a rapidly evolving work context, to deliver great business results through engaged and motivated staff.
    42. 42. • An agenda for change • Shared by business AND learning leaders • Engaging staff • Delivering results
    43. 43. Download the New Learning Agenda today www.towardsmaturity.org/2013benchmark
    44. 44. This study is made possible thanks to Towards Maturity’s Ambassadors: Leading learning organisations who share our passion that independent research should be freely available to all . To join or find out more go to: www.towardsmaturity.org/ambassadors
    45. 45. About Us Contact us via: Lauraoverton Towardsmaturity New Learning Benchmarksn Towards Maturity is a benchmarking practice that provides authoritative research and expert consultancy services to help assess and improve the effectiveness and consistency of L&D performance within organisations. It leverages the data gathered from the largest learning technology benchmark in Europe. Download our case studies to support your business case for change at www.towardsmaturity.org Find out your own Towards Maturity Index to see if you are amongst the top learning companies at http://mybenchmark.towardsmaturity.org/
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