New Towards Maturity Research – 21st century learning for 21st century legal firms

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Following the launch of Towards Maturity’s new research (http://www.towardsmaturity.org/article/2013/12/12/towards-maturity-legal-benchmark-2013/) into innovative learning for the legal sector, we ran a webinar to explore the findings in conjunction with our partner Commelius. You can download the full research report in the url above.
In the webinar session we take a closer look at the following themes:
• Supporting 21st Century Legal firms
• Benchmarking in the legal sector - how we can learn from each other
• Challenges to change
• Case study with Clifford Chance - a closer look at their award winning video programme to capture and share great practice
• 5 tips for delivering 21st century learning in legal firms

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New Towards Maturity Research – 21st century learning for 21st century legal firms

  1. 1. 21st century learning for 21st century law firms @lauraoverton #bethebest13 Sponsored by: @commelius
  2. 2. Discussing the findings of a new Towards Maturity Learning Benchmark Study with 22 global legal firms – 21st Century Learning for 21st Century Legal Firms Insert picture of Kevin plus Clifford chance logo With Laura Overton, Managing Director lauraoverton And Kevin Bell, e-learning Manager #bethebest13
  3. 3. Agenda Supporting 21st century legal firms Benchmarking in the legal sector Challenges to change Case study with Clifford Chance 5 tips for delivering 21st century learning Becoming a 21st Century legal l&D team lauraoverton #bethebest13
  4. 4. Supporting 21st century legal firms Benchmarking in the legal sector Challenges to change Case study with Clifford Chance 5 tips for delivering 21st century learning Becoming a 21st Century legal l&D team SUPPORTING 21ST CENTURY LEGAL FIRMS lauraoverton #bethebest13
  5. 5. What words best describe the characteristics of successful legal firms? lauraoverton #bethebest13
  6. 6. What words best describe the characteristics of successful legal firms? Technology is underpinning change in today’s legal firms lauraoverton #bethebest13
  7. 7. Technology is also driving change in today’s legal learning 85% are planning to allocate additional budget to learning technologies 100% of legal L&D want technology to help them 1.Increase learning access and flexibility 2.Develop a better qualified workforce 3.Increase on the job productivity 4.Improve staff satisfaction to aid retention and motivation 5.Provide a faster response to changing business conditions 6.Increase the on-going sharing of good practice 7.Improve talent/performance management 8.Achieve greater consistency of learning experience 9.Increase volume of learning looking to #bethebest13 extend learning 7 to customers 7 33% lauraoverton
  8. 8. Learning Technology used in today’s legal firms 90% e-content 81% LMS 71% live online learning lauraoverton 67% mobile 30% cloud #bethebest13
  9. 9. Socially Savvy Sector 93% Provide access to social media lauraoverton However fewer than 30% are using social communities to support learning #bethebest13 9 9
  10. 10. Legal firms are missing their targets for change Fewer than 3 in 10 are reporting that they are developing a better qualified workforce or lauraoverton #bethebest13 responding faster to changing business conditions. Only 1 in 5 report that they are 10 increasing the sharing of good practice. So how do we get there faster? 10
  11. 11. Supporting 21st century legal firms Benchmarking in the legal sector Challenges to change Case study with Clifford Chance 5 tips for delivering 21st century learning The art of the possible Becoming a 21st Century legal l&D team Comparing legal firms with others in the 2013-14-Towards Maturity Benchmark Study www.towardsmaturity.org/2013benchmark BENCHMARKING IN THE LEGAL SECTOR lauraoverton #bethebest13
  12. 12. What can we expect from learning innovation done well? Whilst improving efficiency: 12% reduction in time to competency Adding value: 14% improvement in productivity 19% improvement in staff 22% reduction in learning delivery time 17% reduction in cost engagement 9% improvement in attrition rates Very few legal firms can quantify the benefits they are achieving with learning technologies lauraoverton #bethebest13 but over 1300 companies have been able to in the last 3 years- these are conservative averages reported from the 2013-14 Towards Maturity Benchmark Study
  13. 13. Top Learning Companies TM Index More Results Productivity Agility Efficiency lauraoverton #bethebest13
  14. 14. Working towards 21st century learning provision Strengths Alignment Weaknesses Learning design Empowering individuals Facilitating collaboration Work culture Demonstrating value lauraoverton #bethebest13
  15. 15. Supporting 21st century legal firms Benchmarking in the legal sector Challenges to change Case study with Clifford Chance 5 tips for delivering 21st century learning Becoming a 21st Century legal l&D team CHALLENGES TO CHANGE lauraoverton @Commelius #bethebest13 vicky.jones@commelius.com
  16. 16. What challenges are you currently facing in learning and talent development? lauraoverton #bethebest13
  17. 17. What are the challenges for the legal sector? L&D staff lack the necessary technical skills to create content in-house 61% L&D staff lack instructional design skills 61% Cost of set-up, development and maintenance 57% Learner ICT skills Reluctance by line managers to encourage new 57% ways of learning Reluctance by senior managers to use online 54% materials L&D staff lack knowledge about the potential use and 54% implementation of technology 0% 46% lauraoverton 10% 20% 30% 40% 50% 60% 70% 80% #bethebest13
  18. 18. Supporting 21st century legal firms Benchmarking in the legal sector Challenges to change Case study with Clifford Chance 5 tips for delivering 21st century learning Becoming a 21st Century legal l&D team CASE STUDY FROM CLIFFORD CHANCE lauraoverton #bethebest13
  19. 19. What are the challenges for ? L&D staff lack the necessary technical skills to create content in-house 61% L&D staff lack instructional design skills • Technical – accessing media rich content around the globe 61% Cost of set-up, development and maintenance 57% • Embedding learning in the workflow Learner ICT skills Reluctance by line managers to encourage new 57% ways of learning • Time Reluctance by senior managers to use online 54% materials L&D staff lack knowledge about the potential use and 54% implementation of technology 0% 46% lauraoverton 10% 20% 30% 40% 50% 60% 70% 80% #bethebest13
  20. 20. Using video to capture and share effective practices Whilst most law firms have systems in place to capture legal knowhow, technical knowledge and ability are only part of a successful lawyer’s skill set. Up to now the tacit knowledge and experience has been lost or only shared in small groups. Clifford Chance are now using video to capture and cascade that knowledge throughout the firm and is breaking new ground in the delivery of legal training. lauraoverton #bethebest13
  21. 21. Over 100 partners and senior lawyers were videoed. Along with practical tips and best practice, they captured both war stories and success stories. The videos have reached over 6000 people in 24 countries and the programme has won an Excellence in Learning and development prize at the Law Society Excellence awards • More details on page 16 of the 21st Century Learning for 21st century legal firms report lauraoverton #bethebest13
  22. 22. Supporting 21st century legal firms Benchmarking in the legal sector Challenges to change Case study with Clifford Chance 5 tips for delivering 21st century learning Becoming a 21st Century legal l&D team TOP TIPS FROM THE REPORT lauraoverton #bethebest13
  23. 23. Keep aligning to need What does good look like? And focus on that! lauraoverton #bethebest13
  24. 24. Communicate success Eversheds: 4 simple questions to help demonstrate value • How much of this learning will you use? • How successful will you be as a result? • How quickly will you use this? • How is this helping you reach your potential? • Find out more on Eversheds success p 20 of the 21st Century Learning for 21st century legal firms report lauraoverton #bethebest13
  25. 25. eatively balance compliance and CPD Don’t just apply technology to compliance training – top learning companies are #bethebest13 creative in design lauraoverton induction, leadership and many other business critical skills.
  26. 26. Find new ways of learning to support new ways of working Think… Mobile Global lauraoverton Social Cloud #bethebest13
  27. 27. How do you equip your L&D team for change? lauraoverton #bethebest13
  28. 28. Build the skills of your L&D team lauraoverton #bethebest13
  29. 29. Supporting 21st century legal firms Benchmarking in the legal sector Challenges to change Case study with Clifford Chance 5 tips for delivering 21st century learning Becoming a 21st Century legal l&D team Becoming a 21st century L&D team CONCLUSIONS lauraoverton #bethebest13
  30. 30. 21st century legal learning, is: Global Accelerating Time efficient Embedded in workflow lauraoverton Sharing Responsive Flexible` #bethebest13
  31. 31. NEXT STEPS Only 14% of organisations use benchmarking as a performance improvement tool lauraoverton #bethebest13
  32. 32. Next Actions Review your strategy www.towardsmaturity.org/mybe nchmark Download the report www.commelius.com/legalindustry-learning Find more hints and tips at www.commelius.com lauraoverton #bethebest13 32 32

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