Ramos geehan group_b2b_summit_v1

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Presentation introduces Xerox Global Services for the panel discussion on business transformation in later stage companies. “Transformation occurs for many reasons…in response to new competition or disruptive technologies such as the Internet, Here's how Xerox and Springer have and continue to respond to changing market conditions….”

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  • Offering global services in: Office fleet and print management Technical document mgmt. & translation Claims reimbursement Electronic health records Automated toll, enforcement, parking Customer care centers HR benefits management
  • Joe Wilson
  • Ramos geehan group_b2b_summit_v1

    1. 1. Xerox Services Laura Ramos VP, US Industry Marketing Xerox Document Outsourcing February 2, 2011 © 2010 Xerox Corporation. All rights reserved. Xerox ョ , Xerox and design ョ and Ready For Real Business are trademarks of Xerox Corporation in the United States and/or other countries.
    2. 2. Who we are <ul><li>With sales of $22 billion, Xerox is the world’s largest enterprise for business process and document management </li></ul><ul><ul><li>Employees: 130,000 worldwide </li></ul></ul><ul><ul><li>History: Founded in 1906; renamed Xerox in 1958; acquired Affiliated Computer Services (ACS) in 2010 </li></ul></ul><ul><ul><li>Headquarters: Norwalk, CT </li></ul></ul><ul><ul><li>Chairman and CEO: Ursula M. Burns </li></ul></ul>“ We operate our businesses in ways through which economies grow, societies benefit and the environment is protected. Some call it the triple bottom line. We call it the best thing for our business success.” Ursula M. Burns, Chairman and CEO
    3. 3. What we do for our services clients Document Technology and Services Business Process Outsourcing IT Outsourcing Xerox Ducati Advertisement
    4. 4. Document outsourcing <ul><li>Save up to 30% by optimizing use of document systems </li></ul><ul><li>Simplify forms processing and records management </li></ul><ul><li>Manage in-house print operations </li></ul><ul><li>Shorten time-to-market for technical publications </li></ul><ul><li>Make information easier to manage and find through digital imaging, archiving and indexing </li></ul><ul><li>Generate a better demand through personalized, multi-channel marketing communications </li></ul><ul><li>Gartner’s Magic Quadrant ranks Xerox on top for MPS offerings and delivery. </li></ul>Source: Gartner, Inc.: Magic Quadrant for Managed Print Services, Worldwide by Ken Weilerstein et al, August 21, 2009
    5. 5. Lean Six Sigma: the way we work <ul><li>Quality and efficiency-driven approach to operations </li></ul><ul><li>Lean Six Sigma trained Xerox professionals deliver millions of dollars in savings annually </li></ul><ul><li>Improves work processes through fact-based, disciplined decision-making and measurable outcomes </li></ul><ul><li>Creates growth opportunities while improving productivity </li></ul><ul><li>Aliant, a leading U.S. telecom provider, used Xerox’s Lean Six Sigma to improve its billing process resulting in a 30 percent reduction in customer billing inquiries. </li></ul>
    6. 6. Environmental sustainability <ul><li>Sustainability is not a cost of doing business -- it is a way of doing business. </li></ul><ul><li>Our responsibility to the environment focuses on: </li></ul><ul><ul><li>Climate protection </li></ul></ul><ul><ul><li>Preserving biodiversity and the world’s forests </li></ul></ul><ul><ul><li>Preserving clean air and water </li></ul></ul><ul><ul><li>Preventing and managing waste </li></ul></ul><ul><li>We became the first technology company to be named a Performance Track Corporate Leader by the U.S. Environmental Protection Agency — one of only five companies named an EPA Corporate Leader. </li></ul>
    7. 7. Our core values <ul><li>We succeed through satisfied customers. </li></ul><ul><li>We deliver quality and excellence in all we do. </li></ul><ul><li>We require premium return on assets. </li></ul><ul><li>We use technology to develop market leadership. </li></ul><ul><li>We value our employees. </li></ul><ul><li>We behave responsibly as a corporate citizen. </li></ul><ul><li>Xerox’s high ratings for solid citizenship earned us listings on the FTSE4Good Index Series and on the Dow Jones Sustainability North America Index. </li></ul>

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