Best Practices in Online Academic Advising Delivery


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The Global Community for Academic Advising (NACADA) has identified the need to educate advisors on how to effectively implement technology into their practice. The NACADA Technology in Advising Commission continues to thrive to support new initiatives and tap into the advising needs for the profession. During the 2009 NACADA Winter Institute, the first hands-on, interactive NACADA Technology Seminar (Pasquini, Steele, Stoller & Thurmond, 2009) introduced participants to a conversation about technology in advising. NACADA continues to support online webinars to share expertise and resources throughout the United States, and across the globe. Other examples of online NACADA development and training initiatives can be found on commission group wikis, regional blogs, slide sharing websites, NACADA Facebook group page and daily on the NACADA Twitter stream.

Overall, a renewed emphasis for collaborative, online engagement in the higher education community is evolving to develop new forms of interaction and assessment. Participants will learn and share examples of online advising delivery being utilized in the advising practice. Session facilitators will share their experience advising with social networks, IM, web conferencing, podcasts, slidecasting, and other online resources. The growing use of social media and online tools, combined with collective intelligence and mass involvement, is gradually but deeply changing the practice of learning (The Horizon Report 2008). Electronic technologies can create a change in pedagogy for students, staff and faculty connected to the advising process. Advising units need to think about online advising development that includes increased participation, self-paced learning design, and continual assessment and feedback.

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  • Connect with Diverse Groups of Learners   Expand teaching repertoire for different auditory and visual learning styles   Provide additional access for students who might be intimidated to ask for help Enhance Student Engagement   Empower students to more fully frame and consider options, ideas   Allow students another arena for developing competency   Contextualize seemingly discrete UW experiences   Extend the Classroom   Shift time! Provide students 24/7 access to information   Allow students to re-visit your presentation of the material   Richly profile supplementary learning options (web resources, internship profiles, student organizations, travel)
  • Best Practices in Online Academic Advising Delivery

    1. 1. Advising Technology Series:  Best Practices in Online Advising Delivery Clay Schwenn, University of Washington Laura Pasquini, University of North Texas
    2. 2. Agenda Overview: Tech in Academic Advising  Emerging Tech You Need to Know Current Practices in Online Delivery Get Connected to Digital Advisors Questions, Thoughts & Comments
    3. 3. Introduction <ul><li>Laura Pasquini </li></ul><ul><li>Academic Advisor II, </li></ul><ul><li>College of Business </li></ul><ul><li>University of North Texas </li></ul><ul><li>Clay Schwenn </li></ul><ul><li>Lead Academic Counselor </li></ul><ul><li>Gateway Center </li></ul><ul><li>University of Washington </li></ul>
    4. 4. The Online Advising Direction <ul><ul><li>Share experiences for effective online advising delivery </li></ul></ul><ul><ul><li>Get involved & contribute to academic advising initiatives </li></ul></ul><ul><ul><li>Review some key digital/online advising resources  </li></ul></ul><ul><ul><li>Introduce online advising projects examples </li></ul></ul><ul><ul><li>Connect you to some savvy online academic advisors </li></ul></ul>
    5. 5. Question Are you currently advising online?  How? What? Why? When? (Tell Us More!)
    6. 6. What Online Advising Can Be? Online Portal E-mail New Media Website Web 2.0
    7. 7. How Does Laura Advise Online?
    8. 8. How Does Laura Advise Online? RedLantern - Degree Audit System
    9. 9. How Does Laura Advise Online? UNT Portal:
    10. 10. How Does Clay Advise Online?
    11. 11. Here's One Example
    12. 12. Current Practices in Online Delivery <ul><li>UW Advising Podcast  </li></ul><ul><ul><li>Response to Interim Dean's call for &quot;Anytime, Anywhere&quot; advising </li></ul></ul><ul><ul><li>What is a Podcast? </li></ul></ul><ul><ul><ul><li>A subscription-based method for distributing media files, usually audio or video files, typically for playback on mobile devices (like an iPod) or computer.  </li></ul></ul></ul><ul><ul><li>Started in June 2006 with 3 episodes </li></ul></ul><ul><ul><li>As of June 2010, nearly 100 episodes covering a wide spectrum of information for students </li></ul></ul><ul><ul><ul><li>Academic Planning </li></ul></ul></ul><ul><ul><ul><li>Dates and Deadlines </li></ul></ul></ul><ul><ul><ul><li>Information about departments </li></ul></ul></ul><ul><ul><ul><li>Perspectives from advisers from around campus </li></ul></ul></ul><ul><ul><ul><li>Pre-professional topics (pre-med, pre-law, etc.) </li></ul></ul></ul><ul><ul><ul><li>Student perspectives </li></ul></ul></ul><ul><ul><ul><li>Outside the classroom opportunities and profiles </li></ul></ul></ul><ul><ul><ul><li>Interviews with faculty </li></ul></ul></ul><ul><ul><li>Enhances Student Learning by: </li></ul></ul><ul><ul><ul><li>Connecting with a Diverse Group of Learners </li></ul></ul></ul><ul><ul><ul><li>Enhance Student Engagement </li></ul></ul></ul><ul><ul><ul><li>Extend the Classroom (or in this case, the Advising Office) </li></ul></ul></ul>
    13. 13. Examples <ul><li>UW Advising Podcast </li></ul><ul><li>Getting Started with Podcasting: Setup, Startup Costs, How to make it work for you, current iterations of advising podcasts </li></ul>
    14. 14. Demo
    15. 15. Looking Ahead for Advising
    16. 16. Emerging Tech in Higher Ed How Can You Identify Emerging Technologies in Higher Ed?   
    17. 17. Emerging Tech in Higher Ed <ul><li>New Media Consortium's (NMC) & EDUCAUSE Horizon Report </li></ul><ul><li>  </li></ul><ul><ul><li>annual, research-oriented effort that seeks to identify & describe emerging technologies likely to have considerable impact on teaching, learning, & creative expression within higher education.   </li></ul></ul><ul><ul><li>Organized to project 1-5 years into the future: </li></ul></ul><ul><ul><ul><li>2005 Report: ubiquitous wireless, intelligent searching, & social networking in the 1-4 year time to significant impact </li></ul></ul></ul><ul><ul><ul><li>2007 Report: mobile phones usage in higher ed and user created content (classify & tag to create & upload) </li></ul></ul></ul><ul><ul><ul><li>2010 Report predicts: </li></ul></ul></ul><ul><ul><ul><ul><li>Open Content </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Electronic Books </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Gesture-based Computing </li></ul></ul></ul></ul><ul><li> </li></ul>
    18. 18. Emerging Tech in Higher Ed <ul><li>EDUCAUSE </li></ul><ul><li> </li></ul><ul><li>  </li></ul><ul><ul><li>EDUCAUSE is a nonprofit association whose mission is to advance higher education by promoting the intelligent use of information technology. </li></ul></ul><ul><ul><li>Advising Systems - 30 Resources </li></ul></ul><ul><ul><li>Teaching and Learning  </li></ul></ul><ul><ul><ul><li>- 924 Resources </li></ul></ul></ul><ul><ul><ul><li>Applying Technology to Academic Advising: A Vision Statement </li></ul></ul></ul>
    19. 19. Emerging Tech in Higher Ed <ul><li>ACPA  Technology Advisory Committee (TAC) is a member-driven advisory committee charged by the Executive Director of ACPA with developing the association’s long term Information Technology strategic plan & evaluating and recommending technology initiatives aimed at furthering the association’s strategic initiatives.  Evaluating large-scale IT project requests to determine their applicability to long- and short-term association goals &, when necessary, to priority rank IT initiatives. </li></ul>Great blog post from Eric Stoller about Student Affairs & Technology Associations
    20. 20. Navigating Technology in Advising
    21. 21. Emerging Tech in Advising Online Advising B E C D A Enhance Student Success Optimize Current Resources Share Information  Connect to More Students Effective Advising Appointments
    22. 22. Emerging Tech in Advising <ul><li>NACADA's Technology in Advising Commission </li></ul><ul><li>  </li></ul><ul><ul><li>&quot;The purpose of NACADA's Technology in Advising Commission is to help academic advisors and advising administrators to understand the impact that technologies such as the Web, e-mail, degree audits, online registration, and student information systems have on academic advising; use technology effectively in their work; and, appreciate the appropriate uses of technology in higher education. This commission seeks to serve as a central resource and clearinghouse for information about innovations and issues in academic advising technology. Through our commission Web site and electronic discussion forum (TECADV-L), as well as national and regional conferences, we actively seek to encourage NACADA members to engage in topical discussions and activities related to the uses of technology in advising.&quot; </li></ul></ul><ul><ul><ul><ul><li> </li></ul></ul></ul></ul>
    23. 23. Emerging Tech in Advising <ul><li>NACADA's Technology Seminars </li></ul><ul><ul><li>Provides an opportunity for academic advisors to get hands-on experience with advising-related technologies.  This exciting, interactive, and cost effective seminar is an opportunity for advisors to gain knowledge and skills they can use in developing strategies for enhancing their work with advisees and academic advising programs. Each participant has the opportunity to plan for the use of new technologies in their work, and get feedback on their plans. </li></ul></ul><ul><ul><ul><li> </li></ul></ul></ul><ul><ul><ul><li> </li></ul></ul></ul><ul><ul><ul><li> </li></ul></ul></ul>
    24. 24. Social Media in Academic Advising
    25. 25. Social Media in Academic Advising <ul><ul><ul><li>Academic Advising & Social Media </li></ul></ul></ul>
    26. 26. Emerging Tech in Advising <ul><li>Advising Center at Texas Tech's Facebook Fan Page </li></ul>
    27. 27. Emerging Tech in Advising <ul><li>     Advisors Who Blog - University of Oregon  </li></ul><ul><ul><ul><li>   </li></ul></ul></ul>
    28. 28. Emerging Tech in Advising <ul><li>The Academic Success Center at UNLV uses Twitter: </li></ul>
    29. 29. Emerging Tech in Advising <ul><li>Wikis for Advisor Training at The Academic Advising Center, University of Iowa:  </li></ul><ul><li> </li></ul>
    30. 30. Emerging Tech in Advising Penn State World Campus advising-in-second-life.shtml
    31. 31. Wish List for Advising Tech <ul><li>What technology would you be interested in trying out for advising? </li></ul><ul><li>How do you want to advise online? </li></ul>
    32. 32. Predictions... <ul><li>Technology in advising you might see in the future: </li></ul><ul><ul><li>Geo-tagging, e.g. Foursquare, Google Maps </li></ul></ul><ul><ul><li>Digital Resources, e.g. Google Books </li></ul></ul><ul><ul><li>Mobile, e.g. Smart phones, Apps & bit size information </li></ul></ul><ul><ul><li>Virtual Worlds, e.g. Second Life </li></ul></ul><ul><ul><li>VoIP, e.g. Skype, Google Voice, video conferencing </li></ul></ul><ul><ul><li>Augmented Reality </li></ul></ul>
    33. 33. Impacts for Academic Advising How will online delivery shape your best practices in academic advising?
    34. 34. Impacts for Academic Advising <ul><ul><li>Connect to students </li></ul></ul><ul><ul><li>Current resources </li></ul></ul><ul><ul><li>Academic support  in multiple ways </li></ul></ul><ul><ul><li>Out of the box ideas </li></ul></ul><ul><ul><li>Purposeful & intentional advising </li></ul></ul>
    35. 35. Questions or Comments?
    36. 36. Stay connected... Clay : [email_address] Laura :  [email_address]