Beyond the Book and the Class: Using DITA for Training & Support

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Learn how to use DITA, XML, and other tools to collaboratively build targeted content for multiple purposes.

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Beyond the Book and the Class: Using DITA for Training & Support

  1. 1. Prepared by © 2008 Lasselle-Ramsay Presented by Prepared for © 2009 Lasselle-Ramsay Beyond the Book and the Class Using DITA for Training & Support Presenters from Lasselle-Ramsay Joan Lasselle, Tom Voltz, and Jana Humphreys
  2. 2. Welcome! • Today’s event is being recorded – link available in follow-up email • Use Q&A panel to submit questions for Q&A session • Full screen view available for slides • Polling panel
  3. 3. Our Presenters Joan Lasselle President Jana Humphreys Director of Operations Tom Voltz Technology Manager www.LR.com
  4. 4. Lasselle-Ramsay Industry Expertise 26 years supporting global 2000 clients with their content infrastructure
  5. 5. Information Infrastructure
  6. 6. Information Infrastructure
  7. 7. Poll  DITA  XML  FrameMaker  Word  PowerPoint  eLearning authoring tools (Flash, Captivate, Articulate, Lectora) How do you currently create, edit, and manage your content? Check all that apply.  Content Management System  Learning Content Management System  Learning Management System
  8. 8. What is DITA? • An eXtensible Markup Language (XML) • An XML vocabulary to describe content, like DocBook and XHTML • An Information Typing Architecture • DITA = “Darwin Information Typing Architecture” • Darwin?
  9. 9. Yes, that Darwin • The DITA architecture was inspired by Darwin’s concepts – Inheritance – Specialization
  10. 10. Specialization
  11. 11. DITA Building Blocks: Topics and Maps • Topics – Containers for Content – Generic Topic – Concept – Reference – Task • Maps – Collections of Topics – Ditamap (generic) – Bookmap
  12. 12. Topic Specialized to Task
  13. 13. Body Specialized to Task Body
  14. 14. Specializing Maps
  15. 15. Adult Learning Lifecycle
  16. 16. Adult Learning Best Practices Keep in mind… • Learning is a process not an event • Learning needs to be relevant to the job • Learners have varied learning needs, levels, and learning style preferences • Learning occurs when training is active not passive It’s important to design… • Role based learning roadmaps using a blended approach
  17. 17. Instructional Design Can Increase Value of Content
  18. 18. A Learning Specialization
  19. 19. Filtering Content by Audience Participant’s Guide Facilitator’s Guide
  20. 20. Using Specialization for Different Audiences Participant’s Guide Facilitator’s Guide
  21. 21. Using Maps for Different Audiences
  22. 22. Beyond the Book and the Class - Using DITA for Training & Support
  23. 23. Optimizing the Content Infrastructure
  24. 24. Collaboratively Build Targeted Content
  25. 25. Poll  Across functional groups (tech docs, training, support)  Across multiple audiences (end user, system admin)  For multiple outputs (Web, PDF, Mobile)  For translation Where do you see the highest opportunity for reusing your content?
  26. 26. Why DITA for Learning Effectiveness • Better customer experience • Targeted content for improved performance • Consistent information • Create custom courses quickly Efficiency • Efficient reuse • Repurpose material from other sources • Company-wide standards • Faster development time • Topic-based authoring offers flexibility in content organization • Leverage stylesheet development
  27. 27. Keys to Success • Instructional design remains critical • Learning requires context, transition, relevant examples not simply assembly – Resist too much step-by-step – Move from simple to complex • Get training team onboard with the move to XML • Granularity is a challenge in building mastery
  28. 28. Learning More • Custom courses for DITA for both managers and authors • Custom Courses can make a big difference in adopting this approach • Just Systems’ archive of recorded webinars • Using Structured Content Whitepaper • Contact us by email
  29. 29. Helpful Links • Tom to provide links
  30. 30. Where Are You?
  31. 31. Questions www.lr.com Joan.Lasselle@lr.com Jana.Humphreys@lr.com Tom.Voltz@lr.com www.justsystems.com sales@justsystems.com 1-866-793-1542

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