Connecting Care
Making The Most Of Technology
Miles Maier – Project Manager
Paul Webster – Community Builder & Technology ...
About Lasa
“Lasa helps thousands of third sector and government
organisations across the UK to deliver efficient, high qua...
About you
•
•
•
•

Type of Organisations
Do you use IT or Digital Technology?
Does your organisation have an IT plan?
Do y...
What is Connecting Care?
• Background to the project
• Why it is needed for small providers in the sector
• How we are del...
The process
•

Register your interest, upto 20 orgs per year

•

ICT self-assessment

•

Action plan

•

Link to professio...
Who are we working with
at the moment?
• Small independent providers of care in the VCS
• 15 so far in 2013/14……5 more pla...
The Scary
Parts…
The Scary Part
• Large organisation not backing up data
• ‘Networking' files via a USB stick
• Reception PC shared by two ...
The Good
Parts...
The Good Parts
• Dedication by volunteers
• Activities Co-ordinator using Skype and Youtube
• Many homes with Wi-Fi
• Pote...
Technology concerns?
• Where to start
• Knowledge
• Confidence / Fear
• Capacity / Resources
• Access
• Time
• Cost
• Scep...
Exclusion Barriers
• 18% of Adults have never been online
• Accessibility - hardware, software, websites
• Skills – lack o...
ICT on a ‘shoe-string’

• ICT planning
• Social Media
• Hand Held Devices
Is your social media stuck in 1992?

Or...
Have a social media plan
• Know your objectives and what you want to say
•Come and see the work our project has been doing...
First steps…..
• Have a web presence – it's the first place people look for
your organisation
• Planning what you want to ...
Website building tools
PAID
• Ning: www.ning.com (from £60/year)
• SquareSpace: www.squarespace.com (from £5 to £15
monthl...
Tablet and mobile devices
• Tablet PCs becoming affordable – starting from £49, even
supermarket own brands.
• 12.2 millio...
Why use tablets & smart
phones
• Light, quick and easy to start using
• 'The Internet’ in your hand
• Easily personalised ...
Using tablets/smart
phones in care
For staff and the organisation
• A portable way to access care plans & record case note...
Finding the right tool for the task

http://nptechuk.wordpress.com/sms-links/
From Flickr – Claire Sutton and justinbaeder
Key questions
• How do I decide what tools I need?
• How do I decide what tools are right for me?

• What online communica...
Resources
Our top 5 free and easy
1 Doodle – plan meetings
2 Mailchimp – newsletters
3 MyComputer MyWay – guides & advice
4 Technolo...
Our Top 5 not-for-profit
tech websites
1 ICT Knowledgebase – 500 articles about making
most of technology in a small org
2...
Technology ideas for work with older people ...
• My Home Helper: https://www.myhomehelper.co.uk
• assists with daily rout...
Technology for older people...

• A well lived life in older age is being Healthy and Happy,
Independent but not Isolated....
The future…..?

29
Technology trends…
• Sales of tablets and smart-phones outstripping
desktop PCs and laptops
• Digital transactions, not fa...
Next steps?
• Start small – what one could you try out
today?
• Strategic IT planning
• Involve everyone.
• Apply to Marke...
Lasa tech stuff….
Free lasa website tools:
• www.ictknowledgebase.org.uk
• www.suppliersdirectory.org.uk
Free lasa publica...
Any questions?
We can all be a Digital Champion or Social Media
Surgeon for an older person in our community.
We are looki...
Thank You
Miles Maier – Project Manager
mmaier@lasa.org.uk 020 7426 4496
Paul Webster – Community Builder & Technology Con...
Connecting Care @ National Care Forum
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Connecting Care @ National Care Forum

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Presentation given to National Care Forum 28 October 2013.

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  • Work through each of the voluntary sector problems relating to social media.
  • Work through each of the voluntary sector problems relating to social media.
  • Increases ... Communication to Action is increased. Messages sent and opinion sought has potential to be highly responsive, if not instant.
    Widens ... For example a question asked or a website link you mention on Twitter will often be widely circulated (or ReTweeted) outside of your network to people you probably never dreamed would see it. If you campaign has an interesting message people will want to tell each other virally. Sometimes you need to get this message to a particular group of people some times you need to let as many people know as possible.
    Deepens ... On two levels as conversations are TWO-WAY and with people who WANT TO LISTEN. People have chosen to follow you and you have chosen to follow them. Ready made links.
  • Increases ... Communication to Action is increased. Messages sent and opinion sought has potential to be highly responsive, if not instant.
    Widens ... For example a question asked or a website link you mention on Twitter will often be widely circulated (or ReTweeted) outside of your network to people you probably never dreamed would see it. If you campaign has an interesting message people will want to tell each other virally. Sometimes you need to get this message to a particular group of people some times you need to let as many people know as possible.
    Deepens ... On two levels as conversations are TWO-WAY and with people who WANT TO LISTEN. People have chosen to follow you and you have chosen to follow them. Ready made links.
  • Connecting Care @ National Care Forum

    1. 1. Connecting Care Making The Most Of Technology Miles Maier – Project Manager Paul Webster – Community Builder & Technology Consultant
    2. 2. About Lasa “Lasa helps thousands of third sector and government organisations across the UK to deliver efficient, high quality services. We are a charity which offers knowledge, support and resources.” 25+ years in the charity sector • Technology leadership, publications, events and consultancy • www.lasa.org.uk/ict Welfare Rights • Advising advice workers • www.rightsnet.org.uk
    3. 3. About you • • • • Type of Organisations Do you use IT or Digital Technology? Does your organisation have an IT plan? Do your staff … and also your beneficiaries use technology? • Your biggest IT grumble! Q. What do you want to learn from today's session?
    4. 4. What is Connecting Care? • Background to the project • Why it is needed for small providers in the sector • How we are delivering the project – the Process...
    5. 5. The process • Register your interest, upto 20 orgs per year • ICT self-assessment • Action plan • Link to professional IT Volunteers • Provide resources, email & phone guidance • 2nd visit to follow up on progress • Future ideas for Year 2 & 3 • Training – on-line & workshops • Events – or local support networks • Community – on-line peer support
    6. 6. Who are we working with at the moment? • Small independent providers of care in the VCS • 15 so far in 2013/14……5 more planned • Day care centres, independent living centres, care homes, care agencies • Covering all of England, most in the North
    7. 7. The Scary Parts…
    8. 8. The Scary Part • Large organisation not backing up data • ‘Networking' files via a USB stick • Reception PC shared by two organisations • No budget for strategic IT • Paper based care records • Importance of ICT not recognised by Trustees • Poor service by ICT Suppliers • No ICT Support plan in place • Emails printed for CEO with no PC
    9. 9. The Good Parts...
    10. 10. The Good Parts • Dedication by volunteers • Activities Co-ordinator using Skype and Youtube • Many homes with Wi-Fi • Potential of tablet devices • Potential of online to offer significant cost & time savings • IT Training suites & eager learners • Facebook to tell good news stories
    11. 11. Technology concerns? • Where to start • Knowledge • Confidence / Fear • Capacity / Resources • Access • Time • Cost • Scepticism • Any more?
    12. 12. Exclusion Barriers • 18% of Adults have never been online • Accessibility - hardware, software, websites • Skills – lack of online skills – build confidence • (29% UK Online Learners have disability) • Cost – of equipment and connections • Knowledge – jargon that puts people off • Connection – rural broadband • Help - AbilityNet, Online Basics
    13. 13. ICT on a ‘shoe-string’ • ICT planning • Social Media • Hand Held Devices
    14. 14. Is your social media stuck in 1992? Or...
    15. 15. Have a social media plan • Know your objectives and what you want to say •Come and see the work our project has been doing! • Research where your audience are – do you know? •Survey and find out, work in spaces where your target audience are • Plan how to use the tools – have a strategy •An opening event?, e-bulletin update? Do ‘as well as’ what you do • Choose tool to match audience and implement •Look at what other organisations have done, what works elsewhere? • Sustain the conversation and say thank you •Encourage people to return, keep it new, links from websites •Engage with people on line, be receptive, respond, react
    16. 16. First steps….. • Have a web presence – it's the first place people look for your organisation • Planning what you want to do with technology • Taking everyone in organisation along with you • Finding funding (or free solutions) for it • Supporting and Sustaining – online support communities and resource banks • Use free tools
    17. 17. Website building tools PAID • Ning: www.ning.com (from £60/year) • SquareSpace: www.squarespace.com (from £5 to £15 monthly) • Jam: http://onesite.madewithjam.org (£48/year) FREE • Google Sites: http://googlesites.org.uk • WordPress: www.wordpress.org • Drupal: https://drupal.org/
    18. 18. Tablet and mobile devices • Tablet PCs becoming affordable – starting from £49, even supermarket own brands. • 12.2 million people own one, including around 1m of those over 55 (Ofcom 2012) • 30% of all UK web traffic from phone or tablet (ComScore – Dec 2012) • 82% of all UK mobile phone sales are smart phones and 71% of phones purchased by over 55's in Dec 2012 smartphones • 19% of smartphone users aged over 55 (6.1 million people)
    19. 19. Why use tablets & smart phones • Light, quick and easy to start using • 'The Internet’ in your hand • Easily personalised screens • A more social shared way to to view the web • 59% use to check social networks, 49% for on line shopping, 36% on line banking. 75% of people get news first on line. • Have you viewed your website on a tablet?
    20. 20. Using tablets/smart phones in care For staff and the organisation • A portable way to access care plans & record case notes • As a mobile office reducing time, travel & paperwork • See http://apps.nhs.uk/ & http://www.iautism.info/en For residents and service users • BIG Launcher • 'Memory Trainer' & 'Brainy App‘ help with Alzheimer's and Dementia • Activities – Youtube, Flickr, Streetview for reminiscence • Keep in touch – Skype & Google Hangouts • Skills – Choiceboard Creator, Life Skills Winner • Games – Pocket Pond, Talking Tom Cat
    21. 21. Finding the right tool for the task http://nptechuk.wordpress.com/sms-links/ From Flickr – Claire Sutton and justinbaeder
    22. 22. Key questions • How do I decide what tools I need? • How do I decide what tools are right for me? • What online communications tools do you use? • Do you think you are getting the most out of them?
    23. 23. Resources
    24. 24. Our top 5 free and easy 1 Doodle – plan meetings 2 Mailchimp – newsletters 3 MyComputer MyWay – guides & advice 4 Technology Trust – donations 5 Hootsuite – manage multiple Facebook & Twitter accounts
    25. 25. Our Top 5 not-for-profit tech websites 1 ICT Knowledgebase – 500 articles about making most of technology in a small org 2 Community How To – covers main digital websites with reviews & intro guides 3 KnowHow NonProfit – marketing & comms guides for small charities that you can edit 4 SCIE – wide range of free e-learning courses covering health & social care topics 5 Digital Unite – guides you can print to help get started with tech
    26. 26. Technology ideas for work with older people ... • My Home Helper: https://www.myhomehelper.co.uk • assists with daily routines for individuals living with memory loss • Skype Bingo • Berneslai Homes linked sheltered schemes to play Bingo over Skype with webcams & large screens • Eldy: http://www.eldy.eu/ http://www.welcometoalex.com/ • Turns any standard PC into an easy-to-use computer for people that have never used a computer before • Internet Buttons: http://www.internetbuttons.org/ • Removes complicated bits of the web to give easy access to places you need
    27. 27. Technology for older people... • A well lived life in older age is being Healthy and Happy, Independent but not Isolated. Connected technology can help • Telecare technology – 'safe independence'. • “Using the Internet should be fun, not a chore” (Age UK 'ITea and Biscuits' sessions) • It's about sharing conversations with people near and far Intergenerational
    28. 28. The future…..? 29
    29. 29. Technology trends… • Sales of tablets and smart-phones outstripping desktop PCs and laptops • Digital transactions, not face to face • Virtual money (BitCoins) • Affordable 3D printing of every day objects • Wearable tech (RFIDs) • Augmented reality (Google Glass) • AI and The Internet Of Things • Speech to text apps
    30. 30. Next steps? • Start small – what one could you try out today? • Strategic IT planning • Involve everyone. • Apply to Marketing, Fundraising & Communications • Keep it relevant and human • Implement, monitor and adjust – and remember it takes time
    31. 31. Lasa tech stuff…. Free lasa website tools: • www.ictknowledgebase.org.uk • www.suppliersdirectory.org.uk Free lasa publications: • Computanews bi-monthly technology newsletter • http://storify.com/lasaict Free technology events • A series of flagship events on topical technology issues for the third sector. TO BE ANNOUNCED SOON
    32. 32. Any questions? We can all be a Digital Champion or Social Media Surgeon for an older person in our community. We are looking for organisations to take part in 2014. Contact us or sign up if interested www.surveymonkey.com/s/ccsignup
    33. 33. Thank You Miles Maier – Project Manager mmaier@lasa.org.uk 020 7426 4496 Paul Webster – Community Builder & Technology Consultant pwebster@lasa.org.uk 020 7426 4498

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