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Paul O’Day, Part 3: Vision for Highways Maintenance and Management in Birmingham
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Paul O’Day, Part 3: Vision for Highways Maintenance and Management in Birmingham



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  • Paul
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  • 1. The Future of Local Transport Delivery: Birmingham road show Birmingham Council House, 27 September 2011
  • 2. Birmingham Highways Maintenance and Management Service 27 September 2011
  • 3.
    • Paul O’Day
    • Birmingham City Council
    • Street Services Manager
  • 4.
    • Client perspective - what is the reality like?
  • 5. Client experience to date
      • Managing expectations
      • Developing the newly created Street Services Division
      • Delivering the message
      • Where have all my experts gone?
      • Communication flow
      • Enabler not Instructor – Who’s risk is it anyway?
      • Residual issues
      • I thought it would be quieter!
  • 6. Asset management challenges
      • Managing inevitable change on the network – accruals and de-accruals
      • Liability and revenue consequences
      • Designing out maintenance costs
      • De-cluttering the highway
      • Interface with other activity on the network
      • Total Council asset – Public Highway (HMPE) or not – who maintains it?
      • Council activity – e.g. horticultural maintenance
  • 7.
    • What the model requires – organisational change
  • 8. Street Services Division
    • Street Services Division (SSD) structure was set up to:
      • Reflect an estimated level of resourcing, sufficient to enable the Highway Maintenance and Management Services contract with Amey to operate
      • Manage other retained Highways activity (i.e. Highway Authority statutory functions, Land Drainage, Emergency Planning, Footway Crossings and Street Scene Management etc)
      • Now have 15 month’s experience of operating the Highway Maintenance and Management Services contract and retained client functions
      • Provides a strong understanding of the demands and requirements for the service in relation to retained and client activity
  • 9. Street Services Division activities
      • Highway Authority statutory obligations and duties
      • Land Drainage Authority / Flood Authority duties and responsibilities
      • Highway Emergency Planning / Business Continuity
      • Operation and Performance Management of the PFI Contract
      • Service Standards of Street Works Promoters
      • Client Management of Highway Trees
      • Audit and Inspection of Service Provider (Amey) Performance
      • Highway Authority Asset Management Role
      • Management of Network Change / Ensuring the Council lives within its means
      • Customer Champion and interface with Customer Services / Customer First
  • 10. Service Delivery - City Council Constituencies
    • Core Investment Period (CIP):
      • All Constituencies (10 No.) to be at the same overall average standard of highway condition irrespective of starting point by end of CIP
      • Investment profile to be based on consistent standards, with milestones at a Constituency level
      • City Centre and Strategic Road Network are separate
      • Local consultation and influence on 1-, 2- and 5-year plans
      • Constituencies may enhance specification (at extra cost, ‘x’ and ‘y’)
  • 11. Service Delivery - City Council Constituencies
    • Post-CIP: Constituencies
      • Constituencies may enhance specification (at extra cost, ‘x’ and ‘y’)
      • Contract monitoring based on delivery of National Standards in each Constituency
      • Post-CIP condition maintained for all Constituencies for remainder of contract
      • More capacity for a responsive service than at present: Service Provider will have Constituency-based teams
      • Service Provider to advise annually on network integrity and safety improvements