Buckinghamshire County Council
Buckinghamshire County Council
The Need for Change
How service delivery transformation can meet the
imperative to achieve ...
Buckinghamshire County Council
•County Council turnover - £320 million
•Growing Population - 490,000
•Main towns – Aylesbu...
Buckinghamshire County Council
Where we were in 2008
• Corporately performing strongly – a ‘4 star Council’
• Transport Lo...
Buckinghamshire County Council
Key Issues in 2008
• Increasing Demand:
– Inflation and new legislation
– Facing significan...
Buckinghamshire County Council
Existing Delivery Model:
Council
Contractor
Supply chain
Consultant
• Traditional Approach
...
Buckinghamshire County Council
Existing Delivery Model:
Council
Contractor
Supply chain
Consultant
= Waste
Buckinghamshire County Council
Efficiency in the Interfaces
Integrated
Organisation
Interface =
• Remove the interfaces
• ...
Buckinghamshire County Council
Creating Transport for Buckinghamshire
The Best in Public / Private Sector
Integrated
Organ...
Buckinghamshire County Council
Actual Benefits
• More Innovation
– Philosophy – linking profit to performance
– Web based ...
Buckinghamshire County Council
Actual Benefits
• More Effective
− Reduced “flash to bang time”
− In an ever changing envir...
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Neil Gibson, Part 1: The Need for Change; how service delivery transformation can meet the imperative to achieve efficiency savings

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  • <number>
    But… Service still being delivered
    Political influence
    Development of Service
    Budget for localities
  • Flexibility
    Amey – Client Transport (Within TfB)
    Accommodates multiple contractors
  • <number>
    But… Service still being delivered
    Political influence
    Development of Service
    Budget for localities
  • <number>
    But… Service still being delivered
    Political influence
    Development of Service
    Budget for localities
  • Neil Gibson, Part 1: The Need for Change; how service delivery transformation can meet the imperative to achieve efficiency savings

    1. 1. Buckinghamshire County Council
    2. 2. Buckinghamshire County Council The Need for Change How service delivery transformation can meet the imperative to achieve efficiency savings Part 1 Neil Gibson Strategic Director Buckinghamshire County Council
    3. 3. Buckinghamshire County Council •County Council turnover - £320 million •Growing Population - 490,000 •Main towns – Aylesbury and High Wycombe •Green belt •Chilterns AONB •Silverstone on northern boundary •M4/M25 on southern boundary •Eton Dorney – Rowing •Stoke Mandeville •Chequers Overview of Buckinghamshire
    4. 4. Buckinghamshire County Council Where we were in 2008 • Corporately performing strongly – a ‘4 star Council’ • Transport Local Authority of the Year 2008 • Centre of Excellence for Local Transport Delivery • A strong track record of efficiency within Transport Services
    5. 5. Buckinghamshire County Council Key Issues in 2008 • Increasing Demand: – Inflation and new legislation – Facing significant growth (houses, jobs) • Intelligent Consumer − Communication − Access − Expectations • Declining Public Satisfaction • Budgets: – Declining transport capital budget – Predicted £30million - £50million ‘hole’ in the corporate revenue budget
    6. 6. Buckinghamshire County Council Existing Delivery Model: Council Contractor Supply chain Consultant • Traditional Approach • Multiple Interfaces • Slow to respond • Separate Processes • Multiple Management Structures • Separate Cultures
    7. 7. Buckinghamshire County Council Existing Delivery Model: Council Contractor Supply chain Consultant = Waste
    8. 8. Buckinghamshire County Council Efficiency in the Interfaces Integrated Organisation Interface = • Remove the interfaces • 3 Organisations into one • One Organisation – ONE CULTURE • Reduced Management Layers • Reduce ‘Man Marking’ • Quicker Decisions Strategic Client
    9. 9. Buckinghamshire County Council Creating Transport for Buckinghamshire The Best in Public / Private Sector Integrated Organisation Strategic Client Interface = • Outsourcing of client transport • 2 major commercial partners •Very thin strategic client • Merging of best of public/private • Meshing of cultures into one • The creation of TfB Amey TfB
    10. 10. Buckinghamshire County Council Actual Benefits • More Innovation – Philosophy – linking profit to performance – Web based Service Information Centre – R&D on tap – Contract relaxation allowing flexibility • More Efficient − Reduce interfaces & duplication − Trust & transparency – open book − Big buying power − Reach back for specialist skills
    11. 11. Buckinghamshire County Council Actual Benefits • More Effective − Reduced “flash to bang time” − In an ever changing environment – quick on feet − Rapid deployment of business systems/ICT • Corporate Benefits – CSR – Expertise in commissioning & benefits realisation – Flex in use of Strategic Client capacity – Deep integration into “Bucks Family” • BUT ….. More to be done

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