Neil Gibson, Part 1: The Need for Change; how service delivery transformation can meet the imperative to achieve efficiency savings

The Need for Change
How service delivery transformation can meet the imperative to achieve efficiency savings
Part 1
Neil Gibson
Strategic Director
Buckinghamshire County Council

County Council turnover - £320 million
Growing Population - 490,000
Main towns – Aylesbury and High Wycombe
Green belt
Chilterns AONB
Silverstone on northern boundary
M4/M25 on southern boundary
Eton Dorney – Rowing
Stoke Mandeville
Chequers
Overview of Buckinghamshire

Where we were in 2008
Corporately performing strongly – a ‘4 star Council’
Transport Local Authority of the Year 2008
Centre of Excellence for Local Transport Delivery
A strong track record of efficiency within Transport Services

Key Issues in 2008
Increasing Demand:
Inflation and new legislation
Facing significant growth (houses, jobs)
Intelligent Consumer
Communication
Access
Expectations
Declining Public Satisfaction
Budgets:
Declining transport capital budget
Predicted £30million - £50million ‘hole’ in the corporate revenue budget

Existing Delivery Model: Council Contractor Supply chain Consultant
Traditional Approach
Multiple Interfaces
Slow to respond
Separate Processes
Multiple Management Structures
Separate Cultures

Existing Delivery Model: Council Contractor Supply chain Consultant = Waste

E fficiency in the Interfaces Integrated Organisation Interface =
Remove the interfaces
3 Organisations into one
One Organisation – ONE CULTURE
Reduced Management Layers
Reduce ‘Man Marking’
Quicker Decisions
Strategic Client

Creating Transport for Buckinghamshire The Best in Public / Private Sector Integrated Organisation Strategic Client Interface =
Outsourcing of client transport
2 major commercial partners
Very thin strategic client
Merging of best of public/private
Meshing of cultures into one
The creation of TfB
Amey TfB

Actual Benefits
More Innovation
Philosophy – linking profit to performance
Web based Service Information Centre
R&D on tap
Contract relaxation allowing flexibility
More Efficient
Reduce interfaces & duplication
Trust & transparency – open book
Big buying power
Reach back for specialist skills

Actual Benefits
More Effective
Reduced “flash to bang time”
In an ever changing environment – quick on feet
Rapid deployment of business systems/ICT
Corporate Benefits
CSR
Expertise in commissioning & benefits realisation
Flex in use of Strategic Client capacity
Deep integration into “Bucks Family”
BUT ….. More to be done

Neil Gibson, Part 1: The Need for Change; how service delivery transformation can meet the imperative to achieve efficiency savings

by LandorLINKS

Accessibility

Categories

Upload Details

Usage Rights

1 Embed 13

Statistics