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Methodes et techniques de facilitation de groupe (ToP)

Methodes et techniques de facilitation de groupe (ToP)

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  • Les formations de ToP sont disponibles en France sur le site: http://www.clt-services.com/offre/formation/facilitateur.html. Elles sont animées par Lan LEVY, formatrice certifiée ICA
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  • 1. – TRAINING SERIES – The Technology of Participation (ToP)® Foundational Course Foundational Course ToP Facilitation Methods ToP Facilitation Methods Advanced Training Advanced Training ToP Strategic Planning ToP Strategic Planning ToP Secrets of Implementation ToP Secrets of Implementation Facilitating Conciliation: Facilitating Conciliation: BeyondResolutionResolution Beyond Conflict Conflict Application Design Lab Design Labs Application The Power of Image Shiftof Image Shift The Power Facilitation Graphics Facilitation Graphics Mastering the Technology of ParticipationParticipation Mastering the Technology of Become a Certified ToP Facilitator (CTF) Become a Certified ToP Facilitator (CTF)Learn to facilitate with the ease andpower that builds commitment
  • 2. Why Technology of Participation (ToP)®? Participation matters. In every time zone and in private, public, and community settings, ToP methods are bringing high levels of participation to the decision-making process while embedding the ability to create specific customized applications. ToP cultivates the collective ideas that result in breakthrough changes and it generates the spirit of commitment that undergirds follow through. Getting a participatory culture to bloom takes new attitudes, tools and methods – the kind ToP provides. The methods work! ToP methods have a proven track record for getting results. You can use them with confidence to generate ownership, create clear goals, open lines of communication, broaden perspectives, and inspire people to adapt to their changing environment. These methods have the rare ability to honor the diversity and integrate the contributions of all involved. ToP Track Record: The Appalachian Regional Commission (ARC) promotes economic development inToP methods level the over four hundred counties stretching from New York to Mississippi. They have used playing field and are the Technology of Participation and external facilitators to build regional plans for energy development, multi-modal transportation hubs, and the ARC Strategic Plan so authentic that 2005-2010. Each of these consensus-based plans included a region-wide core teamconflicts rarely detract of 15-25 state representatives along with hundreds of local citizens, government from achieving officials, and private sector participants. Data was gathered in sub-regional field agreement on results. forums and analyzed in assembly gatherings to identify major themes and select priority localities and projects for state and federal funding. An important side benefit is the capacity building of core team members in ToP facilitation skills. RARE, an international conservation organization, trains local leaders to use social marketing and participatory planning methods (Technology of Participation, ToP®) to engage communities in biodiversity conservation through a program called Pride. To date, RARE has worked in 52 countries, and trained 158 local leaders in the developing world, whose campaigns have influenced more than 6.8 million people living in over 2,400 remote communities. With the new curriculum, the Pride program has been awarded a Masters in Communication by the University of Texas, El Paso, Texas. For more information, please visit www.rareconservation.org. Cedar Rapids, Iowa is rebuilding its neighborhoods following the devastating flood of 2008 during which a major portion of the city was destroyed and thousands of families were displaced. The municipal government coordinated a 5-month “Neighborhood Planning Process” in early 2009 whereby residents identified key elements for recovering the vibrant character, connectivity, and diversity of their communities. They established priorities for land use changes, infrastructure improvements, and participatory procedures for local governance. Hundreds of residents accomplished this through a series of eight major planning events that incorporated ToP methods. A core group of 70 local civic facilitators, trained in ToP methods, were instrumental for ensuring the creative contributions of everyone in attendance at large events, often involving over 300 people. The Food and Agriculture Organization of the United Nations (FAO) leads international efforts to defeat hunger. To assist its staff in this effort and to increase its effectiveness in working with stakeholders worldwide, FAO offers facilitation training in participatory and collaborative methods. The Technology of Participation (ToP)® set of methodologies is among the foundational methods utilized.
  • 3. Build a solid foundation for strong group participation,productivity, and commitment with:ToP Facilitation MethodsToP Facilitation Methods are practical tools for fostering highly energized,productive, inclusive, and meaningful group participation. The ToP courseis for anyone who leads meetings and/or works with groups and desiresbetter results. Learn and practice two foundational facilitation methods anda powerful application!The Focused Conversation Method What You Will Learn:This tool enables you to: • Specific facilitation methods • Conduct purposeful discussions for group discussions and • Probe beneath the surface to the depth of a topic planning efforts that take less • Surface new ideas and solutions time, are more productive, • Deepen understanding of diverse perspectives and engage the creative spirit • Stimulate candid feedback of participants (thereby are more fun and enjoyable).The Consensus Workshop Method • Ways to design questionsUsing this tool enables you to: that help people discuss • Easily capture a group’s best thinking difficult and important topics • Tap rational and intuitive thought processes respectfully and thoroughly. • Integrate diverse ideas, thus resolving turf wars, divided camps, and • A method for helping a group other unproductive group dynamics to build consensus even • Generate practical and creative solutions when there are opposing • Level the playing field ideas to integrate. • Hear every voice • How to facilitate an action • Develop a strong consensus planning process that makes • Provide forum for people to understand each other sense, doesn’t get boggedThis method brings a group’s many diverse ideas into agreement and down, and energizes a groupinfuses the team with energy for action. to implement its plan.The Action Planning ProcessThis tool enables you to: • Visualize and articulate a successful result “ToP training is rigorous, powerful • Analyze the current situation and well worth the investment! • Maximize involvement and solidify commitment We trained our entire management • Create clear forms of accountability team to use ToP facilitation • Develop an action timeline methods and have been using them • Allow a group’s self-motivation to take over all over the organization. ToPUsing both the Focused Conversation and the Consensus Workshop, this has given managers an importantprocess takes a group from an idea for an event, project, or campaign to a tool that strengthens the culturedetailed plan of action with a timeline and task assignments. of participatory decision making and promotes staff acceptance andToP Facilitation Methods are effective in an infinite number of situations. enthusiasm for agency initiativesUsed alone or creatively combined and adapted, they serve as powerful and change.” —Elizabeth Carty, MSW,tools for groups to think and work together in innovative and productive Chief Operating Officer,ways. The methods can be scaled to work with virtually any size group, Center for Elders Independencefrom one to hundreds. 2 days. (In some locations, a third daygives additional time for questions and practice.) Participation Builds Commitment 3
  • 4. ToP Strategic Planning ToP Facilitation Methods is a prerequisite for this course.What You Will Learn:• An effective and common The ToP Strategic Planning process builds on your learning from the ToP sense five-step approach to Facilitation Methods course, showing you how to weave those methods into strategic planning that an integrated approach to strategic planning. The resulting plan is realistic, actively engages achievable, and easy to monitor. The five steps of ToP Strategic Planning implementers in the process are: planning process.• An in-depth understanding Preparation and Design: From the moment a client contacts you, there are of the dynamics of strategic opportunities for achieving a successful facilitation that incorporate the clients’ planning to help organizations objectives and needs. These include learning what led to the decision to do align for accomplishments planning now, who will be involved, and what decisions have already been that exceed expectations. made or need to be made prior to the event.• Ways to move groups beyond Practical Vision: Shared excitement arises when the unarticulated desires, buy-in to ownership. hopes, and dreams for the future are elicited from the group and participants• Approaches to improve come to a consensus around a practical vision for a specific time frame. follow-up communications.• Tools for immediate and Underlying Contradictions: Before participants trip over obstacles in their on-going implementation. rush to the future, they need an in-depth understanding of the blocks and barriers that stand in the way of their vision and what keeps them in place. This step enables a group to talk about their contradictions in a objective way. Strategic Directions: Having glimpsed the future and being clear about what is blocking it, a group can then craft strategies that will address the underlying contradictions and move them toward their vision. This workshop brings focus to the work ahead. Focused Implementation: After taking a look at what final success looks like for each of the strategic directions and clarifying the current reality in relation to each one, a group is able to determine realistic accomplishments for the first year, lay out specific responsibilities and deadlines and create a plan for ensuring implementation. 2 days. (In some locations, an additional day on “Approaches to Environmental Scanning” is an option.) Skilled facilitators/trainers demonstrate each step of the ToP Strategic Planning process and clarify the rationale behind each step, providing examples from their own facilitation experience. Participants practice the methods during the course. For more detailed information on ToP Strategic Planning is for executives, managers, and others responsible advanced courses, for successful implementation of organizational strategies, as well as board go to www.ica-usa.org. members, educators, consultants, and people responsible for design and facilitation of organizational plans.
  • 5. Additional Advanced CoursesThe Power of Image ShiftStrong images influence why people act the way they do.While we cannot control behavior, we can learn to createthe environments, contexts, and processes that help peoplechoose creativity, cooperation, and productivity. This courseunlocks the power of shaping and shifting images. (2 days)ToP Secrets of ImplementationDo your client groups have trouble sustaining a plan onceit has been initiated? Do you sometimes find it difficultto help your clients stay on track, bring new people into ateam, and then bring closure? This course is about keepingplans and projects alive, relevant, doable and achievable.(2 days)Facilitating Conciliation:Beyond Conflict ResolutionOur society is crying for alternatives to the adversarialapproach to dealing with disputes. There is another way.Learn to apply ToP methods to reconcile differencesand heal deep rifts. (2 days) “I can’t think of better tools to help all levels ofFacilitation Graphics staff and consumers work in teams to developExplore ways to add imagery and graphics to enhance consensus, make effective decisions, and create ayour facilitation, training, consulting, or coaching toolkit. sense of ownership in making things happen. ToPPractice and become proficient in which markers and paper courses provide flexible, high quality training thatto use, basic shapes, drawing techniques, and much more. gets immediate results.”(1 day) —Michael Lisman, Director, Adult Community Support Centers,Application Design Lab Alameda County Behavioral Health Care ServicesHaving learned the powerful ToP methods, this course willteach you how to use them to design participatory events. “Has anyone from the Council sent you a note(1 day) letting you know how often and successfully we have used our ToP training around here? SinceMastering the Technology of Participation (MToP) April, we’ve used it for our strategic planningDevelop competence with ToP methods through an with staff and board, for a key consensus buildingintensive, year-long training program. Designed for those workshop with staff, board, and ‘external’wishing to significantly increase their skills in group participants, for designing our project work plansfacilitation, the program provides a theoretical foundation and for myriad other internal needs…thoughtand opportunities for practice and feedback with you’d like to know!”organizations outside of the classroom. —Susan Smoluchowski, VP,(4 sessions over 1 year) Council on Crime and Justice __________________________________ “I have used the ToP methods throughout my career in health promotion in both formal trainingTo inquire about in-house courses, contact your and multi-sector health promotion planninglocal registrar or any ToP trainer. activities. I have found the tools very valuable inToP courses can be customized to meet your organization’s bringing diverse voices together for learning andneeds. collaborative action.” —Stacey McConlogue, MPH, Program Manager, Denver Healthy People 2010 Participation Builds Commitment 5
  • 6. “Because of our efforts today andyour expert facilitation, I have Where did these methods come from?a clarity about my work here atNinth Street. I wasn’t expecting toachieve such a focus. It seems anexaggeration to say that “the cloudsparted” but I feel that I can finally The Institute of Cultural Affairs was incorporated in 1973 in themap what was so muddied before; I USA. ICA-USA is a private, nonprofit, social change organizationwas just trudging through, hoping for (IRS designated 501(c)3). Its primary objective is to promote positive,some guidance.” sustainable change in communities, organizations, and individual lives in—Skye Christensen, Managing Director, the USA and throughout the world by helping people visualize, plan, and Ninth Street Independent Film Center implement consensus-based strategies aimed at reaching goals they envision for themselves.“Thank you so much for workingwith us on the action planning More than forty yearsprocess with family shelter service of methods testing andproviders. I can’t tell you enough refinement have enabledhow big of an impact this has ICA-USA to create andmade. The facilitators did a great sustain a variety of programsjob guiding the discussion and across the USA and abroadmoving us toward action. We have which invoke one commonbeen operating as part of a politically principle: the desire tocharged collaborative that was release the creativity of theliterally at a stand still. The work people, involve them, anddone today and with the support of allow them to shape theirthe facilitators navigating through own destiny. The ICA-the challenges made it possible for us USA facilitates this creativeto move forward. People left seeing process so that people canpossibilities and the dynamics have learn for themselves how to think, plan, and lead. Among its manychanged. Very exciting.” accomplishments, ICA-USA is the only group to have facilitated town —Jim Durdle, Family Service Center, hall meetings in each county in the United States and facilitated meetings Housing and Emergency Services, for positive social change in every time zone around the world. Catholic Charities ICA-USA is proud of its exceptionally qualified faculty. Each trainer team brings a wealth of both up-front facilitation and training experience coming from work with large and small businesses, nonprofits,“This is what I have been searching community agencies, governmental and educational institutions, andfor…the role of guiding others neighborhoods. They are skilled at both transferring these methods andto their knowledge rather than answering your questions about how these methods work. The trainersimparting mine. This is the first time provide an interdisciplinary and multicultural approach to organizationalI’ve left a training wanting to be part change and development.of the group I’m leaving.” —Brenda Norman, Minnesota Governors Workforce Development Council“ToP Facilitation Methods is Become a Certified ToP Facilitator (CTF)simply the best facilitation training Begin the journey by applying online, taking additional courses,I have ever taken. Great job!” —Lyle H. Iron Moccasin, and documenting your ToP facilitation experiences. American Indian OIC Visit: http://www.ica-usa.org/index.php?pr-topfacilitator.
  • 7. Sample listing of organizations that have benefited from ToP methodsBusiness California Judicial3M Council andAmerican Express AdministrativeCarlson Hotels Worldwide Office of theDell Computer CourtsEli Lilly & Company NationalEquity Residential JudicialHarley-Davidson Financial Services CollegeHoneywell Inc. ChicagoNational Basketball Association (NBA) DepartmentMedtronic Corporation of PublicSun Microsystems Health, HIV/ Tennant Company AIDS/STDThomson Reuters Public PolicyUnisys and Planning Cities including Boynton Beach, FL; Cedar Rapids, IA;Education Fremont, CA; Kodiak, AK; Phoenix, AZ; Seattle, WA4-H Cook County Department of Public HealthArizona State University – Center for Nonprofit Democratic National Convention – Greening the Convention Leadership & Management Hennepin County Research, Planning & Development,Austin Independent School System Minneapolis, MNChicago Public Schools Illinois Department of TransportationColorado State University Extension Service Minnesota Department of TransportationColumbia University Graduate School of Osage Nation Architecture, Planning, and Preservation Pueblo of IsletaDenver’s Great Kids’ Head Start Pueblo of AcomaDuke Office of Community Affairs, Quality of Life Project Ramsey County Community Corrections, St. Paul, MNEmory University Shoshone Bannock Indian TribesIndiana University – Department of Family Medicine U.S. Food and Drug AdministrationIowa State University U.S. Postal ServiceLinn-Benton Community College (Oregon) Wind River Indian Reservation (Eastern Shoshone/Massachusetts College of Art and Design, Boston, MA Northern Arapaho)Minneapolis Community Education, Youth Development Team, Minneapolis, MN NonprofitNative American Education System Amherst Wilder FoundationUniversity of Illinois Extension American Association of Retired Persons (AARP)University of Minnesota Extension, St. Paul, MN American Red CrossUniversity of Wisconsin, Office of Quality Improvement Blue Cross Blue ShieldYsleta School District, El Paso, TX CARE, International California Alliance of Arts EducationGovernment Council of Energy Resource TribesAlameda County Public Health, CA Gardening MattersAppalachian Regional Commission, Southeast USA Habitat for HumanityBureau of Land Management Heifer InternationalCalifornia Department of Public Health Hopi FoundationCalifornia Department of Boating and Waterways Mercy Housing Refugee Program Children’s and Families’ Commission - Placer First Montana Coalition Against Domestic and Sexual Five and Los Angeles First Five Violence National Foundation for Global Environmental Change Ninth Street Media Arts Center Oneida Environmental Services St. Paul Foundation The Wellness Community in Arizona United Way Wise Women Gathering Place Participation Builds Commitment 7
  • 8. The following is a list of ToP registrars. Please call them (or any trainer listed at the website) direct for a schedule of courses in your area, an in-housetraining, and/or designing a unique course to fit your organization’s need. For the most up-to-date contact information, go to www.ica-usa.org.ARIZONA COLORADO NEVADA TENNESSEE WISCONSINPhoenix Area Eunice Shankland Patricia Tuecke Liz Allen Fey Green Bay AreaMarilyn Oyler, CTF 303/248-3372 775/333-6998 615/320-0039 Beverly Scow602/468-0605 registrar@icadenver.org ptuecke@charter.net liz@msgnashville.com 920/490-0627marilynoyler@cox.net bscow@new.rr.com ILLINOIS NEW YORK TEXASTucson Area Dennis Jennings, CTF & Lisel Burns Austin Area Madison AreaCatherine Tornbom, CTF Judy Weddle, CTF 718/783-2298 In-house courses only In-house courses only520/395-0602 773/769-9266 liselburns@earthlink.net Lynda Lieberman Baker, CPF, CTF Jennifer Obinnacatherine@interfuseassociates.com dennisjennings1@gmail.com 512/289-3978 952/936-2159 weddlehope@aol.com NORTH CAROLINA lynda.baker@tea.state.tx.us jobinna@worldbridgeresearch.comCALIFORNIA Elaine StoverLos Angeles Area IOWA/NEBRASKA 336/605-0143 Dallas Area Milwaukee AreaLinda Hamilton Deborah Burnight, CTF greenschemes@bellsouth.net Nadine Bell, CPF, CTF Anita Rodriguez909/793-4482 712/943-1949 972/404-1333 414-507-0277participationworks@verizon.net dmb1953@aol.com OKLAHOMA nadine.bell@burrellgrp.com anita@anitaandken.com In-house courses onlySacramento Area LOUISIANA Mary Jo Major San Antonio Area Top courses are also available inMarlene Lockwood, CTF Erness Wright-Irvin 405/373-2288 Mary Flanagan, CTF the following other countries:530/417-0884 504/259-4219 mjm8224@sbcglobal.net 210/822-2876registrar@topspf.org ewirvin@bellsouth.net mary@msgsanantonio.com BARBADOS OREGON Sharon AlmerigiSan Diego Area MASSACHUSETTS Barbara MacKay, CPF, CTF WASHINGTON 246/432-2011Aja Howell Nancy Jackson, CTF 503/579-5708 Gordon Harper salmerigi@caribsurf.com760/ 224-3246 978/779-5472 bmackay@northstarfacilitators.com 206/720-6647aja@amhconsulting.org nanjackson@gammybird.com top-nw@igc.org AUSTRALIA PENNSYLVANIA BELGIUMSan Francisco Bay Area MINNESOTA Jason Bernard WASHINGTON, BOSNIA-HERZEGOVINAMarti Roach, CTF Linda Alton, CTF 412/281-9690 DC/PHILADELPHIA CANADA925/376-3853 612/281-6556 registration@mccmcd.com Lois R. Saboe CHILEmarti@strategicfacilitation.com linda@mntop.us 610/277-LOIS (5647) GUATEMALA SOUTH CAROLINA lois_saboe@msn.com JAPAN Sue Laxdal, CTF MALAYSIA 843/342-6813 or 612/275-7015 NETHERLANDS sue.laxdal@igc.org SOUTH AFRICA UNITED KINGDOM1-800-742-4032 www.ica-usa.org www.ica-international.org Technology of Participation (ToP)® is a registered trademark of the Institute of Cultural Affairs.