Prof Listening Skill-Non verbal

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PROFESSIONAL LISTENING SKILL-NON VERBAL EFFECTIVE COMMUNICATION

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Prof Listening Skill-Non verbal

  1. 1. Prof Lalit ChandeProf Lalit ChandeWIN ++ ACADEMYTRAINING CENTRE FOR DYNAMISM AND INNOVATIVE LIFEhttp://weplalit.wordpress.com Prof lalit Chande-TNRCMS
  2. 2. MOTIVATIONAL & CORPORATE TRAINERwww.winplusplusacademy.comwww.winplusplusacademy.comwww.winplusplusacademy.comwww.winplusplusacademy.comhttp://weplalit.wordpress.com Prof lalit Chande-TNRCMS
  3. 3. Listening : The process of receiving,constructing and responding to spokenor nonverbal messages.To hear something with thoughtfulattentionhttp://weplalit.wordpress.com Prof lalit Chande-TNRCMS
  4. 4.  Listening Is With The Mind Hearing With The Senses Listening Is Conscious. An Active Process Of Eliciting Information Ideas, Attitudes And Emotions Interpersonal, Oral Exchangehttp://weplalit.wordpress.com Prof lalit Chande-TNRCMS
  5. 5. Listening is an active process that has three basic steps.1. HearingHearing means listening enough to catch what the speakeris saying.2. UnderstandingThe next part of listening happens when you take whatyou have heard and understand it in your own way. 3. JudgingAfter you are sure you understand what the speaker hassaid, think about whether it makes sense.http://weplalit.wordpress.com Prof lalit Chande-TNRCMS
  6. 6. To understand involves more than just hearing!You must LISTEN, too.http://weplalit.wordpress.com Prof lalit Chande-TNRCMS
  7. 7.  You can improve your listening skills byfollowing some of these tips: Eye contact keeps you focused on the job athand and keeps you involved. Sit up straightand let the speaker know you understand. Atappropriate times you may also smile, frown,laugh, or be silent. These are all ways to let thespeaker know you are listening.http://weplalit.wordpress.com Prof lalit Chande-TNRCMS
  8. 8. Avoid distractions.Avoid distractions.Don’t let your mind wander or be distracted by anythingand everything.Be an active listener.Be an active listener.Ask yourself questions as you listen. What key points isthe instructor making?Listen for main ideas.Listen for main ideas.The main ideas are the most important points the speakerwants to get across.Pay special attention to statements that begin with phrasessuch as “My pointis…” or “The thing to remember is…”http://weplalit.wordpress.com Prof lalit Chande-TNRCMS
  9. 9. ACTIONSSPEAKLOUDERTHANWORDS!!http://weplalit.wordpress.com Prof lalit Chande-TNRCMS
  10. 10.  Non-verbal communication is thecommunication with which we conveymessages through gestures, eye access cues,body movements, facial expressions, clothing,and eye contacts. Non -Verbal Communication is the message orresponse not expressed or sent in words -hints ,suggestions , indications.http://weplalit.wordpress.com Prof lalit Chande-TNRCMS
  11. 11.  Non -Verbal signals are unconscious parts ofour behaviour which is a deeply rooted part inour entire makeup. In fact, it is the most basic part of ourpersonality. NVC is the unspoken communication that goeson in every Face-to-Face encounter withanother human being.http://weplalit.wordpress.com Prof lalit Chande-TNRCMS
  12. 12. http://weplalit.wordpress.com Prof lalit Chande-TNRCMS
  13. 13. Body LanguageColourTouchhttp://weplalit.wordpress.com Prof lalit Chande-TNRCMS
  14. 14.  Body Language" The bodily gestures,postures, and facial expressions by which aperson communicates nonverbally withothers”.Body Language ?1.Facial expression(s)2.Eyes3.Lips4.Arms5.Hands6.Fingershttp://weplalit.wordpress.com Prof lalit Chande-TNRCMS
  15. 15.  Colour can reflectculture, nature, attitudehttp://weplalit.wordpress.com Prof lalit Chande-TNRCMS
  16. 16. Communicating through touch is anotherimportant nonverbal behaviorTouch is culturally determined and each culturehas a clear concept of what parts of the body onemay not touch.Indians:typically don’t touch with the left hand.To do so is a social insult.Mannerly in India to reccive anything from othersis only allowed with right hand.http://weplalit.wordpress.com Prof lalit Chande-TNRCMS
  17. 17.  Affection Attention Announcing aresponse Greetings inclusion Supporthttp://weplalit.wordpress.com Prof lalit Chande-TNRCMS
  18. 18.  Positive NV behaviour improves yournon-verbal communication effectiveness. You can improve your effectiveness as anon-verbal communicator by observingand analyzing both the physicalinteractions and the body language,appearance, gestures, vocal cues, eyecontact, and touching behaviour of theparticipants.http://weplalit.wordpress.com Prof lalit Chande-TNRCMS
  19. 19. Thank you…http://weplalit.wordpress.com Prof lalit Chande-TNRCMS

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