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Presentation1

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Transcript

  • 1.  
  • 2. WHO ARE WE ????
  • 3.
    • Part of the global Bertelsmann network
    • Media and communication service provider
    • Presence in more than 35 countries with more than 40 thousand employees
    • Provides services to more than 270 companies
  • 4. Finance/ Insurance Airlines/ Tourism Public Sector Retail Consumer Goods Health- care Auto- motive Telco Energy Media IT/Hightech Fundraising The companies that trust us globally
  • 5. What are we offering to Airlines industry ????
  • 6. Customer Contact Centre
    • Inbound Services
    • Outbound Services
  • 7.
    • Customer Care
    • Cross Selling and Up selling
    • Reservations
    • Inbound Sales
    • Complaint Management
    • Technical Support
  • 8. OUT BOUND
    • Tele Marketing
    • Tele Sales
    • Customer Retention
    • Collections
    • Satisfaction Surveys
  • 9. MARKETING SERVICES
  • 10.
    • Events and promotion management
    • Market Research and Analysis
    • Tele sales and lead generation
    • Relationship Marketing
    • Rewards and redemption program
  • 11. Our present clients
  • 12. Why Arvato Services ????
  • 13.
    • German Company
    • One-stop-shop solution
    • More than 15 years of experience
    • Think Global Act Local Policy
    • Cutting-edge infrastructure
  • 14.  

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