Local La-Z-Boy Galleries Earn Customer Service Award
Local La-Z-Boy galleries earn customer serviceawardLAS VEGAS REVIEW-JOURNALPosted: Aug. 11, 2011 | 2:04 a.m.La-Z-Boy has awarded the Furniture Galleries stores of Las Vegas as the top in customerservice among all 305 stores in the U.S. and Canada. Owner Steve Hueftle was named thewinner of the companys Customer Service Excellence Award, an honor presented at anawards ceremony recently in High Point, N.C.The award recognizes Hueftle as a leader in customer service who has continuouslydemonstrated commitment to the LaZBoy brands, retail network and customers through hisstores superior service. This honor was given to Hueftle and his staff for obtaining thehighest brand and store net promoter scores on a recent customer satisfaction survey.Additionally, they are recognized for their low number of reported problems."Our entire store team is dedicated to providing our customers with a great shoppingexperience," Hueftle said. "Were excited to hear that we are doing so well and that ourefforts are recognized by our customers and LaZBoy.""We are proud to honor the Las Vegas stores for continually providing exceptional customerservice and making comfort a defining characteristic of the shopping experience at thesestores," said Jim Reilly, vice president of residential sales for La-Z-Boy. "Steve and hisemployees have done an exceptional job of making our customers happy and their successis a win for the entire La-Z-Boy brand."In May 2008, La-Z-Boy introduced a new customer satisfaction and loyalty measurementprogram. The program invites customers who recently purchased furniture to complete anonline survey that shows their perceptions of the product, sales experience and their delivery."These surveys provide much needed feedback for customer sales and service experienceimprovement," said Reilly. "Its very helpful to know our strengths as well as the areas whereThe need more focus."we local La-Z-Boy Furniture Galleries stores are located at: 10012 W. Flamingo Road; 5700In addition to the companys world-famous recliners, the La-Z-Boy Furniture Galleries storescarry a wide range of furniture including sofas, sectionals and love seats, as well asdecorative accent chairs, tables and accessories .
Centennial Center Blvd., both in Las Vegas; and 631 Mall Ring Circle, Henderson. For more information, call the Flamingo Road store at 702-932-5730, the Centennial Center Boulevard store at 702-259-3839 or the Henderson store at 702-434-2616. Or, visit www.la- z-boy.com/las-vegas. Find this article at: http://www.lvrj.com/home_and_garden/local-la-z-boy-galleries-earn-customer-service-award-127509888.html?ref=888http://www.printthis.clickability.com/...2Flocal-la-z-boy-galleries-earn-customer-service-award-127509888.html%3Fref%3D888[8/16/2011 1:35:09 PM]