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  • Participants will be reviewing e-mails for common netiquette mistakes
  • Participants will be role playing scenarios centering on effective communications (DOs and DON’Ts)

Transcript

  • 1. No Undoing that One Netiquette and Communication
  • 2. Part 1: Netiquette
    • What’s wrong with this picture?
  • 3. Activity 1
  • 4. Pet Peeve #1: Discretion is the greater part of replying
  • 5. Pet Peeve #2: STOP YELLING AT ME!
  • 6. Pet Peeve #3: Save the stationery for snail mail
  • 7. Pet Peeve #4: This is not a chain letter.
  • 8. Pet Peeve #5: Too many forwards is one step backward.
  • 9. Pet Peeve #6: Don't be a cyber-coward.
  • 10. Pet Peeve #7: I love you, but not your 500 KB image file.
  • 11. Pet Peeve #8: The subject "Re: [blank]" means nothing to me.
  • 12. Pet Peeve #9: Plain text and HTML are not buddies.
  • 13. Pet Peeve #10: Itchy trigger finger? Count to 10 before hitting the Send button
  • 14. Pet Peeve #11: Utilize the spell checker.
  • 15. Pet Peeve #12: Consider face-to-face communication.
  • 16. Pet Peeve #13: Read everything before replying.
  • 17. Pet Peeve #14: Now, what were we talking about?
  • 18. Part 2: Effective Communication
  • 19. Activity 2
  • 20. Tip #1: Active Listening
  • 21. Tip #2: Asking Questions… and Answering Courteously
  • 22. Tip #3: Constructive Feedback
  • 23. Tip #4: Chat…Just a Little
  • 24. Part 3: Robert’s Rules of Order
  • 25. Rule #1: Everyone has the right to speak once if they wish, before anyone may speak a second time.
  • 26. Rule #2: Everyone has the right to know what is going on at all times.
  • 27. Rule #3: Only urgent matters may interrupt a speaker.
  • 28. Rule #4: The members discuss only one thing at a time.
  • 29. Communication leads to community, that is, to understanding, intimacy and mutual valuing. -Rollo May