Providing Legal Services Remotely
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Providing Legal Services Remotely






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  • overview
  • Barriers: lots of competition among video games for kids’ attention. Why will students want to play your game?Keys: far more success marketing the educational game to educators, to incorporate into lesson plans. Teachers and homework assignments encourage kids to play.
  • Money management – need to earn “money”, “fame”, “reputation” to advance through your career, afford clothes, houses, etc.

Providing Legal Services Remotely Providing Legal Services Remotely Presentation Transcript

  • Provide Remote Services November 2012
  • Introductions…
  • Introductions• Laura Quinn, Idealware• Elizabeth Pope, Idealware• Tony Lu, Pro Bono Net• Ed Higgins, Montana Legal Services Association
  • We Often Cover Large Geographic AreasMany legal aid organizationshave large service areas, andonly a few actual offices.
  • What Works to Provide Long-Distance Services?
  • Research Methodology We spoke to twelve organizations to find out • Four legal aid consultants or experts • Another three legal aid organizations • Five other organizations in the human sector realm We gathered case studies, advice, and lessons learned
  • We Found Three Core Possibilities Taking Services On the Road Helping People From Afar Providing Compelling On-Demand Resources
  • Taking Services On the Road
  • Technology Offers Interesting Options
  • MLSA Kiosks for Free Legal HelpMontana LegalServices Associationprovides kiosks incourtrooms withaccess to free onlinelegal help and formsfor those who chooseto self-represent
  • Kiosks for Free Legal Help• Kiosks located in three points in Montana• In addition to online resources, litigants can also use the computer to link to a “live chat” with a staff member of Montana Legal Services Association
  • Kiosks for Free Legal Help Entry page
  • Barriers and Key Success Factors Barriers: • Courthouses are not open all the time • Building relationships with partners like libraries and town offices Keys to Success: • Inexpensive to roll-out more • They don’t require a lot of upkeep
  • NYLAG’s Mobile Legal Help Center• 41-foot custom vehicle donated by the David Berg Foundation• Video link with NYC court system for emergency hearings• 4 separate private consultation areas for clients to meet with attorneys and law student volunteers• Travels to the 5 boroughs and Long Island
  • NYLAG’s Mobile Legal Help Center• A designated attorney and driver travels on the bus• Other staff and volunteers rotate
  • Barriers and Key Success Factors Barriers: • Physically navigating vehicle around the city • Finding areas of need and setting up appointments • Unreliable data signals Keys to Success: • Traveling familiar routes • Connecting with representatives and community centers to schedule visits • Internet technologies are improving
  • Maine Sea Coast MissionFounded in 1905 toprovide religiousservices to remoteMaine islands.In 2002, startedproviding IslandHealth Services viaa boat-based clinic.
  • Maine Sea Coast Mission Telemed Unit
  • Maine Sea Coast Mission Telemed UnitGoogle Calendarshows boat schedule
  • Barriers and Key Success Factors Barriers: • Availability of health providers • Reluctance of population to seek health care • Intrusiveness of technology Keys to Success: • Choosing providers with ties to the area • Publicizing schedule • Repeat exposure to technological assistance • Integration into the community
  • Providing Live Help At a Distance
  • Many of the Core Technologies Aren’t New
  • Video Conferencing Is Becoming Easier But is it available to your community?
  • Our Kids: Video ConferencingPrivate foster care andadoption agency partneredwith ATT&T to providebroadband internet servicesto foster care families – anduses it for informal check-inswith children.Video conferencing does notfill official visitationrequirements, but they use itto check-in in between visits.
  • Video Conferencing in the Legal Aid SectorProBonoNet is experimenting withvarious models:• Video chat replacing phone calls• Allowing people to click a “Video Chat” button after filling out an A2J form to get a consultation• Setting up pro-bono attorneys with video conferencing from courthouses – as they’re there already
  • Help Via SMS Text Messaging is Unproven• TXT4LIFE - Suicide Prevention through text messages• How is it working? We can’t find out.
  • MobileCred MobileCred’s Loan View• SMS Text-to-loan microfinance program that allows borrowers to be approved by a remote loan officer• A “proof of concept” developed by HiDef, not yet in the field
  • Providing Compelling On-Demand Online Resources
  • The Sector is Already Doing a Lot in This Area
  • But Can We Boost Usability and Appeal?How can we provide information inway that’s compelling and usable todiverse audiences?
  • We Own the Dream / Únete al SueñoJoint Venture of ImmigrationAdvocates Network (IAN) and ProBono Net to provide a screeningtool and information for theDeferred Action for ChildhoodArrivals (DACA)
  • We Own the Dream / Únete al Sueño Eligibility Screening Tool• Walks through a DACA screening interview• Provides a printable pdf• Soon will link to e-file• More than 13,000 individuals have already accessed the tool.• Tool is currently in English only
  • We Own the Dream / Únete al Sueño Mobile Text Alerts
  • Barriers and Key Success Factors Barriers: • Tenuous situation of the DACA law • A2J is limited on Apple phones; better on Android or other phones Keys to Success: • Strong publicity campaign and pre-existing lists • Leveraging mobile platform to outreach to younger generation
  • Illinois Legal Aid Videos
  • Idealware eLearning • On-demand trainings that bring together powerpoint, screencasts, au dio, video, and interactive elements, likes polls and quizzes. • Requires, at a minimum, multimedia software (like Camtasia or Adobe Premier). Interactive elements require eLearning software, like Articulate or Adobe Captivate.
  • Mobile App• The app provides information, calculators, and checklists about the naturalization process.• Q&A to test user’s familiarity with civics questions• Not just flashcards; incorporating audio for the reading and writing sections• Closer approximation to actual test• English and Spanish versions
  • iCivics (• Founded in 2009 by Supreme Court Justice Sandra Day O’Connor “to educate young people about civic rights and responsibilities and understand how the government works.”• 7 million game plays and over an estimated 1 million kids reached.
  • iCivics • Originally planned to reach young people directly by releasing the game for free online. • Under this distribution model, kids were not finding and playing the game. • Now, iCivics targets its games to teachers, in order to reach kids through school. • Currently have 17 games. Each cost an estimated low six-figures
  • Barriers and Key Success Factors Barriers: • Creating a game that kids will want to play. • Does the gameplay make sense for your message? Keys to Success: • Striking the balance between mission and fun. • Delivery – seeing far greater success distributing the game through schools than targeting the kids directly.
  • Mindblown Life• Combating financial illiteracy by creating an iPhone game that teaches personal finance.• “Players create an avatar, choose a career, and live their own virtual lives…”• Geared around a “Sims” like experience that kids will really want to play, with content that matches the game play• Budget in the low six figures.
  • What Have We Learned?
  • Some Key Themes Emerged Through all of our interviews, some recurring themes became apparent
  • Remote Options Aren’t CheapIt generally costs more tosupport people outside theoffice… at least in terms ofstart-up costs.But remote options cansometimes scale betterthan office visits.
  • Outreach is a Key Step It’s not enough to just show up in a new community with services. You need to figure out how you’ll spread the word and build trust. Consider partnering with those who already have the relationship
  • Scheduling Is Still An IssueAny live interaction willrequire scheduling, andbring with it schedulingwoes. These can beworse when it’s hard tojust reschedule (i.e. theJustice Bus is moving on).
  • Weigh Quality vs. Reach It’s harder to ensure remote services are always top quality and exactly what’s needed. When is quality paramount? When is some help better than no help?
  • Define Your Technology Plan BIf you’re going to rely on technology, you always need a Plan B, in case things don’t work as you thought they were going to.
  • What’s Most Compelling To You?