NTAP’s Interactive Support Services: The 2009 Lineup <ul><li>Kathleen Brockel </li></ul><ul><li>David Bonebrake </li></ul>...
Today’s Agenda: <ul><li>Help Desk </li></ul><ul><li>Lsntap.org </li></ul><ul><li>Online Trainings </li></ul><ul><li>NTAP S...
TIG Partnerships <ul><li>LegalMeetings:  Center for Arkansas Legal Services </li></ul><ul><li>Help Desk : Virginia Legal A...
Final Evaluation Surveys <ul><li>THANK YOU to all who submitted  surveys  final evaluations for various 2008 Projects. </l...
HELP DESK <ul><li>David Bonebrake </li></ul>
NTAP Help Desk Project <ul><li>Provides support to LSC-funded programs in the day-to-day use of TIG tools and legal aid te...
Help Desk: How do I get help? <ul><li>Mechanisms for support: </li></ul><ul><li>Traditional methods: email, phone, and web...
Case Management Report Update <ul><li>Online guide for selecting a case management system </li></ul><ul><ul><li>Functions ...
LSNTAP.ORG <ul><li>Eva Reffell </li></ul>
2008 website highlights <ul><li>188 new pieces of content </li></ul><ul><li>User visits increased 70% over 2007  </li></ul>
What were users reading? <ul><li>Most visited: Latest News, Training Calendar, and Blogs. </li></ul><ul><li>Most popular a...
(Some of) Eva’s favorites things about 2008 <ul><li>Better access to training content via the  Training Module page </li><...
Coming in 2009 <ul><li>Content </li></ul><ul><ul><li>Document Redaction and Metadata </li></ul></ul><ul><ul><li>(More) VoI...
A Taste of the IT & Admin  Survey Report
# of programs with dedicated IT budgets in relation to # of programs in each budget category There doesn’t seem to be any ...
IT Budget <ul><li>Hardware ranges from 1% to 50%  </li></ul><ul><li>Software ranges from 1% to 30% </li></ul><ul><li>Train...
Current or long range IT ‘wish list’ <ul><li>Top 10 (in no particular order) </li></ul>Section Home <ul><li>Word Capabilit...
Training Frequency Section Home
VOIP Section Home 7 more are considering getting VOIP in the next year  which would make this a 50-50 split
Remote Email Devices Section Home
Other observations <ul><li>Consistently and overwhelmingly, hardware and personnel make up the majority of the IT budget. ...
TRAINING <ul><li>Rachel Medina </li></ul>
2008 Trainings Highlights <ul><li>23 Online Trainings </li></ul><ul><li>1022 people attended  </li></ul><ul><li>565 also v...
Job Titles of attendees: <ul><ul><ul><ul><li>Staff attorney  48% </li></ul></ul></ul></ul><ul><ul><ul><ul><li>IT or CRP  4...
2009 Trainings <ul><li>New Topics </li></ul><ul><li>New Materials </li></ul><ul><li>Training Days </li></ul><ul><li>Post-T...
New Topics <ul><li>LSC Baselines &  Technology Planning  Overview </li></ul><ul><li>Introduction to the LSNTAP Interactive...
 
 
SUSTAINABILITY PLANNING <ul><li>Kathleen Brockel </li></ul>
NTAP’s Sustainability Planning <ul><li>Sustainability Advisory Group </li></ul><ul><li>Interviews with the Field </li></ul...
NTAP’s Sustainability Planning <ul><li>Goal:  Assess the feasibility of moving NTAP toward a membership or fee for service...
Program Interviews <ul><li>NTAP Consultant conducting 40 telephone interviews </li></ul><ul><li>Assessing membership and f...
LegalMeetings <ul><li>2008 Highlights: </li></ul><ul><li>86 organizations conducted 5,238 meetings </li></ul><ul><li>ROI o...
Trainings <ul><li>62% of programs surveyed reported that NTAP provided 50% - 100% of their third party technology training...
… ..and <ul><li>77% of respondents graded NTAP trainings as a 4 or 5 in helping their staff become  more effective. </li><...
…  but <ul><li>Although NTAP Trainings are Valued,  Less than Half would pay for: </li></ul><ul><li>41.54%  Train the Trai...
Testing in 2009 $35 Fee  <ul><li>Word 2003, Word 2007, Excel, PPT   </li></ul><ul><li>Employ Google Applications (twice) <...
ROUND TABLES <ul><li>David Bonebrake </li></ul>
2008 Round Table Highlights <ul><li>10 Tech Noodling RTs: 133 Participants </li></ul><ul><li>30 LegalMeetings RTs </li></u...
2009 RT’s <ul><li>LegalMeetings :  </li></ul><ul><ul><li>Third  Thursday </li></ul></ul><ul><li>Techie Noodling :  </li></...
GIS <ul><li>Madhu Lakshmanan </li></ul>
One simple process to create maps <ul><li>What do I want to do? </li></ul><ul><ul><li>Map my sample New Mexico case data a...
Online Tool to create KML files from Census data http://ctasgis02.psur.utk.edu/tokml/Default.aspx
Google Earth- Census data
Add lat/lon information to your case data @ www.batchgeocode.com You can download a KML file with this data.
Census data overlaid with case data directly in Google Earth
EarthPlot – plot aggregate data on a map
Case data by zip code aggregate The size of the blue circles is proportional to the number of cases in that zip code area.
Individual & aggregate representation of case data
Google Earth representation of a legal aid service area
QUESTIONS? <ul><li>The NTAP Crew </li></ul>
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NTAP's Interactive Support Services–the 2009 Lineup

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Kathleen Brockel and the NTAP staff presented this session at TIG 2009 to let the legal aid community know about NTAP's projects in 2009.

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  • NTAP's Interactive Support Services–the 2009 Lineup

    1. 1. NTAP’s Interactive Support Services: The 2009 Lineup <ul><li>Kathleen Brockel </li></ul><ul><li>David Bonebrake </li></ul><ul><li>Eva Reffell </li></ul><ul><li>Rachel Medina </li></ul><ul><li>Madhu Lakshmanan </li></ul><ul><li>Gene Donney (in spirit only) </li></ul><ul><li>2009 LSC TIG Conference </li></ul>
    2. 2. Today’s Agenda: <ul><li>Help Desk </li></ul><ul><li>Lsntap.org </li></ul><ul><li>Online Trainings </li></ul><ul><li>NTAP Sustainability Planning </li></ul><ul><li>Roundtables: LegalMeetings, Tech Noodling, Survey Tool, Tech Leadership </li></ul><ul><li>GIS </li></ul><ul><li>Questions? </li></ul>
    3. 3. TIG Partnerships <ul><li>LegalMeetings: Center for Arkansas Legal Services </li></ul><ul><li>Help Desk : Virginia Legal Aid Society </li></ul><ul><li>Training: Montana Legal Services Assoc. </li></ul><ul><li>Website & Tech Leadership : Colorado Legal Services </li></ul><ul><li>GIS : Legal Aid of East Tennessee </li></ul>
    4. 4. Final Evaluation Surveys <ul><li>THANK YOU to all who submitted surveys final evaluations for various 2008 Projects. </li></ul><ul><li>SPECIAL THANKS to contributors of the LegalMeetings Return on Investment Calculations </li></ul><ul><li>GOLD STARS to admin & tech folks completing the NTAP Tech Survey </li></ul>
    5. 5. HELP DESK <ul><li>David Bonebrake </li></ul>
    6. 6. NTAP Help Desk Project <ul><li>Provides support to LSC-funded programs in the day-to-day use of TIG tools and legal aid technologies, such as: </li></ul><ul><ul><li>Case management systems </li></ul></ul><ul><ul><li>Statewide websites </li></ul></ul><ul><ul><li>GIS Mapping </li></ul></ul><ul><ul><li>Poverty law survey tool </li></ul></ul><ul><ul><li>Online project management systems </li></ul></ul>
    7. 7. Help Desk: How do I get help? <ul><li>Mechanisms for support: </li></ul><ul><li>Traditional methods: email, phone, and website requests </li></ul><ul><li>On-demand: online chat client </li></ul><ul><li>Web conferencing: LegalMeetings </li></ul>
    8. 8. Case Management Report Update <ul><li>Online guide for selecting a case management system </li></ul><ul><ul><li>Functions </li></ul></ul><ul><ul><li>Vendor support, training, customization </li></ul></ul><ul><ul><li>User satisfaction </li></ul></ul><ul><ul><li>Advisory Group </li></ul></ul><ul><ul><li>Online rating system and feedback mechanism </li></ul></ul>
    9. 9. LSNTAP.ORG <ul><li>Eva Reffell </li></ul>
    10. 10. 2008 website highlights <ul><li>188 new pieces of content </li></ul><ul><li>User visits increased 70% over 2007 </li></ul>
    11. 11. What were users reading? <ul><li>Most visited: Latest News, Training Calendar, and Blogs. </li></ul><ul><li>Most popular articles: </li></ul><ul><ul><li>Microsoft Word Tips - 11 Functions To Transform Microsoft Word </li></ul></ul><ul><ul><li>LegalMeetings Resource Pages </li></ul></ul><ul><ul><li>Hugh Calkin’s The Elder Statesman blog </li></ul></ul>
    12. 12. (Some of) Eva’s favorites things about 2008 <ul><li>Better access to training content via the Training Module page </li></ul><ul><li>Expansion of Statewide Websites to Websites and Web Development </li></ul><ul><li>Detailed how-to content for the new Poverty Law Survey Tool </li></ul><ul><li>Internet Intake Webcasts </li></ul><ul><li>1/5 of content came from the community </li></ul>
    13. 13. Coming in 2009 <ul><li>Content </li></ul><ul><ul><li>Document Redaction and Metadata </li></ul></ul><ul><ul><li>(More) VoIP </li></ul></ul><ul><ul><li>A Report Repository </li></ul></ul><ul><li>New website </li></ul><ul><ul><li>Better commenting, rating and blogging features </li></ul></ul><ul><ul><li>Customizable home pages </li></ul></ul><ul><ul><li>Searchable database for NTAP’s Tech Report </li></ul></ul>
    14. 14. A Taste of the IT & Admin Survey Report
    15. 15. # of programs with dedicated IT budgets in relation to # of programs in each budget category There doesn’t seem to be any correlation between program budget and having a dedicated IT budget. Section Home
    16. 16. IT Budget <ul><li>Hardware ranges from 1% to 50% </li></ul><ul><li>Software ranges from 1% to 30% </li></ul><ul><li>Training ranges from 0% to 6% (surprise?) </li></ul><ul><li>Outside consulting/contracts 1% to 27.5% </li></ul><ul><li>Communications 0.2% to 1% </li></ul>Section Home
    17. 17. Current or long range IT ‘wish list’ <ul><li>Top 10 (in no particular order) </li></ul>Section Home <ul><li>Word Capabilities Improvement </li></ul><ul><li>VOIP </li></ul><ul><li>Video Conferencing </li></ul><ul><li>Virtualization </li></ul><ul><li>Hardware Upgrade (Systems, desktops) </li></ul><ul><li>Document Assembly </li></ul><ul><li>SharePoint </li></ul><ul><li>Improve Website </li></ul><ul><li>Wireless </li></ul><ul><li>Exchange/Fax Server/Email </li></ul>
    18. 18. Training Frequency Section Home
    19. 19. VOIP Section Home 7 more are considering getting VOIP in the next year which would make this a 50-50 split
    20. 20. Remote Email Devices Section Home
    21. 21. Other observations <ul><li>Consistently and overwhelmingly, hardware and personnel make up the majority of the IT budget. </li></ul><ul><li>Where the personnel budget % is low, it is usually made up in the category of Outside consulting/support contracts. </li></ul><ul><li>Training is consistently the lowest portion of the IT budget and seems to trend with the personnel budget. </li></ul><ul><li>Outlook and Microsoft Exchange are the overwhelming favorites for email client and server </li></ul><ul><li>Windows 2000, XP and Vista are the overwhelming top OS </li></ul>Section Home
    22. 22. TRAINING <ul><li>Rachel Medina </li></ul>
    23. 23. 2008 Trainings Highlights <ul><li>23 Online Trainings </li></ul><ul><li>1022 people attended </li></ul><ul><li>565 also viewed the recorded trainings </li></ul><ul><li>Attendees from 49 states + DC </li></ul>
    24. 24. Job Titles of attendees: <ul><ul><ul><ul><li>Staff attorney 48% </li></ul></ul></ul></ul><ul><ul><ul><ul><li>IT or CRP 46% </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Managing attorney 29% </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Communications staff 25% </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Paralegal 20% </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Executive director 9% </li></ul></ul></ul></ul>
    25. 25. 2009 Trainings <ul><li>New Topics </li></ul><ul><li>New Materials </li></ul><ul><li>Training Days </li></ul><ul><li>Post-Training Blogs </li></ul>
    26. 26. New Topics <ul><li>LSC Baselines & Technology Planning Overview </li></ul><ul><li>Introduction to the LSNTAP Interactive Tech Survey </li></ul><ul><li>Applications to Make the Most of Pro Bono Support </li></ul><ul><li>Developing Appropriate Tech Policies for Legal Aid </li></ul><ul><li>A Comprehensive Approach to Search Engine Optimization </li></ul>
    27. 29. SUSTAINABILITY PLANNING <ul><li>Kathleen Brockel </li></ul>
    28. 30. NTAP’s Sustainability Planning <ul><li>Sustainability Advisory Group </li></ul><ul><li>Interviews with the Field </li></ul><ul><li>Final Recommendations </li></ul><ul><li>LegalMeetings </li></ul><ul><li>Training </li></ul>
    29. 31. NTAP’s Sustainability Planning <ul><li>Goal: Assess the feasibility of moving NTAP toward a membership or fee for service model </li></ul><ul><li>Advisory Group: Cynthia Vaughn, Craige Harrison, Jane Ribadeneyra, David Neumeyer, Gwen Daniels, Patti Papp </li></ul><ul><li>Consultant: Paul Hagen, Kairos Strategies </li></ul>
    30. 32. Program Interviews <ul><li>NTAP Consultant conducting 40 telephone interviews </li></ul><ul><li>Assessing membership and fee based options i.e. trainings & services (Service packages & ala carte.) </li></ul><ul><li>Report and recommendations by mid-year </li></ul>
    31. 33. LegalMeetings <ul><li>2008 Highlights: </li></ul><ul><li>86 organizations conducted 5,238 meetings </li></ul><ul><li>ROI of $10,203.70 per license! </li></ul><ul><li>Expanding further to courts and non-LSC funded programs </li></ul>
    32. 34. Trainings <ul><li>62% of programs surveyed reported that NTAP provided 50% - 100% of their third party technology training. </li></ul>
    33. 35. … ..and <ul><li>77% of respondents graded NTAP trainings as a 4 or 5 in helping their staff become more effective. </li></ul><ul><li>  </li></ul><ul><li>70% of respondents graded NTAP trainings as a 4 or 5 in helping their staff become more efficient . </li></ul>
    34. 36. … but <ul><li>Although NTAP Trainings are Valued, Less than Half would pay for: </li></ul><ul><li>41.54% Train the Trainer </li></ul><ul><li>30.77% Microsoft Products Word, Excel, or PowerPoint for Advanced Users </li></ul><ul><li>26.15% Google Applications </li></ul><ul><li>27.69% communications software </li></ul><ul><li>42% likely or very likely would be willing to pay $50 for the training </li></ul><ul><li>44% Not very likely </li></ul><ul><li>14% Would not attend at any price </li></ul>
    35. 37. Testing in 2009 $35 Fee <ul><li>Word 2003, Word 2007, Excel, PPT   </li></ul><ul><li>Employ Google Applications (twice) </li></ul><ul><li>Train the Trainer Learn how to assess the technology skills of your employees and design an internal training program! </li></ul><ul><li>In October- Vote your choice: PPT, Excel or Intro to Litigation Technology </li></ul>
    36. 38. ROUND TABLES <ul><li>David Bonebrake </li></ul>
    37. 39. 2008 Round Table Highlights <ul><li>10 Tech Noodling RTs: 133 Participants </li></ul><ul><li>30 LegalMeetings RTs </li></ul><ul><li>8 Survey Tool RTs: </li></ul><ul><li>39 Participants </li></ul><ul><li>Round Tables are 30 – 60 minutes. </li></ul><ul><li>Sharing experiences from the field </li></ul><ul><li>Q & A </li></ul>
    38. 40. 2009 RT’s <ul><li>LegalMeetings : </li></ul><ul><ul><li>Third Thursday </li></ul></ul><ul><li>Techie Noodling : </li></ul><ul><ul><li>First Thursday </li></ul></ul><ul><li>Survey Tool: </li></ul><ul><ul><li>Apr. 11, Oct 20 </li></ul></ul><ul><li>NEW THIS YEAR </li></ul><ul><li>Tech Leadership RTs </li></ul><ul><ul><li>Quarterly </li></ul></ul><ul><li>For: ED’s & Admins to discuss Tech Planning & Policy Development. </li></ul>
    39. 41. GIS <ul><li>Madhu Lakshmanan </li></ul>
    40. 42. One simple process to create maps <ul><li>What do I want to do? </li></ul><ul><ul><li>Map my sample New Mexico case data and also analyze it vis-à-vis the population of senior citizens in that state. </li></ul></ul><ul><li>What do I need? </li></ul><ul><ul><li>A mapping application (Google Earth) </li></ul></ul><ul><ul><li>KML/KMZ files from the census for NM seniors & for my case data </li></ul></ul><ul><ul><ul><li>Geocoding service (to add lat/long to case data) </li></ul></ul></ul><ul><ul><ul><li>KML creating application from census data </li></ul></ul></ul><ul><ul><ul><li>Optional graphing tool </li></ul></ul></ul><ul><ul><li> </li></ul></ul>
    41. 43. Online Tool to create KML files from Census data http://ctasgis02.psur.utk.edu/tokml/Default.aspx
    42. 44. Google Earth- Census data
    43. 45. Add lat/lon information to your case data @ www.batchgeocode.com You can download a KML file with this data.
    44. 46. Census data overlaid with case data directly in Google Earth
    45. 47. EarthPlot – plot aggregate data on a map
    46. 48. Case data by zip code aggregate The size of the blue circles is proportional to the number of cases in that zip code area.
    47. 49. Individual & aggregate representation of case data
    48. 50. Google Earth representation of a legal aid service area
    49. 51. QUESTIONS? <ul><li>The NTAP Crew </li></ul>
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