NTAP & LSC Tech Survey Highlights

NTAP & LSC Tech Survey Highlights Kathleen Brockel, NTAP Glenn Rowdan, LSC TIG

LSC’s statement of Technologies That Should be in Place in a Legal Aid Office Today has 11 substantive sections:
Management of Client and Case Data
Production and Supervision of Legal Work
Records Management
Knowledge Management
Intake and Telephonic Advice
Direct Assistance to Low-Income Persons
Support for Use of Private Attorney
Security
Training
Communication
Administration
Overview of Baseline Technology Assessment Survey Results

NTAP Tech Survey Overview
Admin Survey
Budget
IT Priorities
Website
Tech Training
Project Mgmt + Wiki
Tech Staff
Tech Policies + Plans
Software
IT Survey
Servers
Backup
Network
Hardware
Training
Communication
Email
Web Conferencing
Anti Virus

NTAP “Live” Survey (Feb -09)
Survey results posted onto lsntap.org
Details re: vendors, systems, products…
Interactive with the legal services community
Ratings
Comments
New Info
Search via multiple factors
By program budget
Geography
Topic…
Volunteer community “experts” to answer Q’s.

67% of respondents in Admin Survey = LSC funded

BUDGETS

No. of programs with dedicated IT budgets in relation to no. of programs in each budget category Section Home

IT Budget
Hardware ranges from 1% to 50%
Software ranges from 1% to 30%
Training ranges from 0% to 6%
Outside consulting/contracts 1% to 27.5%
Communications 0.2% to 1%
Section Home

Other observations
Consistently and overwhelmingly, hardware and personnel make up the majority of the IT budget.
Where the personnel budget % is low, it is usually made up in the category of Outside consulting/support contracts.
Training is consistently the lowest portion of the IT budget and seems to trend with the personnel budget.
Section Home

Top 10 IT ‘Wish list’
Word Capabilities Improvement
VOIP
Video Conferencing
Virtualization
Hardware Upgrade (Systems, desktops)
Document Assembly
Sharepoint
Improve Website
Wireless
Exchange/Fax Server/Email
Section Home

TECH PLANNING & POLICY

44% of programs have tech plans

Tech Plan Components 1 – Disasters 2 – Training 3 – Staffing & Support 4 – Hard & Software stds. 5 – Improving Client Serv. 6 – Security 7 – Imp. Case Handling 8 – Maint. On Advocacy Software

Security
99 to 100% of grantees report having the security software necessary to protect their data. Exception : instant messaging encrypting (42%).
However, only 85% have security policies in place that govern the use of the internet and the protection of confidential data.

Tech Policy Topics 1 – Internet use 2 – Email use 3 – Tech equipment use 4 – Tech purchasing 5 – Data Storage 6 - Confidentiality

Records Management
While all grantees have the capacity to create electronic records, less than half of grantees have developed policies regarding the management of electronic records .

78% Annually review computer and internet use policies

Training

Training
Only 61% of grantees reported conducting a periodic organization-wide assessment of training needs .
At least annual training for program staff was reported by 85 to 90%
At least annual training for IT staff was reported by 53 to 67%.

Training Frequency Section Home

IT Survey Training Needs Section Home
Exchange Server, Cisco Router, SQL Networking,
Networking, Project Management ,Time Management ,Crystal Reports
Security, OSX Server, Linux, SNMP
Web Development , Acrobat, Photoshop, HTML, Sharepoint
Document Assembly programming
Citrix, SQL Network Administration
Adobe Acrobat ,Office 2007, Windows Vista
Virtual Server (VMWare) setup
Database training
Hot Docs, Server maintenance,
Active Directory SharePoint Virtualization

Trainings for Non-IT Staff This Year Top 4 = CMS, Email, Legal Research, Calendars

Trainings Most Needed Top 4 = CMS, Adv. Wd Proc., Calendar, Spreadsheets

63% Have Orientation Materials for New Users

Misc
Hotdocs
Telephone Systems & VOIP
Wikis
Remote Communication Devices

Production and Supervision
90 to 96% of grantees report having all of the capacities in this section.
Exceptions: creating forms and documents using automated document assembly and program-wide calendaring for program events, where approximately three-fourths of grantees report having such capacities.

46% Using HotDocs

Telephone Systems
No features received a 90% positive response.
Services to people with hearing or speaking disabilities (88%)
Recorded information after hours (75%)
Call routing by language (55%)
Review of waiting time and dropped call data (53%)
Automated call-back (19%)

VOIP Section Home 7 more are considering getting VOIP in the next year which would make this a 50-50 split

Communication
90 to 100% of grantees report having the basic communications capacities.
Exception : 75% have the capacity for staff to develop and use blogs and wikis;
84% maintain listservs by substance and function.

Wikis
31% report having a wiki
Used for: Instruction Manuals, Project Mgmt, Intranet

Remote Email Devices Section Home

….. Stay tuned to lsntap.org

NTAP & LSC Tech Survey Highlights

by Legal Services National Technology Assistance Project (LSNTAP) on Dec 08, 2008

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NTAP & LSC Tech Survey Highlights — Presentation Transcript