LiveHelp
The LiveHelp Concept <ul><li>Provides virtual, live assistance for Web site visitors </li></ul><ul><li>Helps visitors find...
Where is LiveHelp being used? <ul><li>Seven states: </li></ul><ul><ul><li>MontanaLawHelp.org </li></ul></ul><ul><ul><li>Io...
 
 
 
 
 
Sample transcript
LiveHelp significantly increases both the extent to which visitors are able to find the information and the speed with whi...
LiveHelp seems to increase users’ understanding of their legal problems and what needs to be done to solve them.
LiveHelp replication potential   <ul><li>Multi-Lingual Support </li></ul><ul><li>Remote staffing for self-help centers </l...
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Innovations In Pro Se: Live Help Pro Se Tools

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Liz Keith describes how Live Help is being used to help self represented litigants is being used in Montana, Texas, California, Arkansas, and other states. It coves some statistics and data gathered to date.

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  • Innovations In Pro Se: Live Help Pro Se Tools

    1. 1. LiveHelp
    2. 2. The LiveHelp Concept <ul><li>Provides virtual, live assistance for Web site visitors </li></ul><ul><li>Helps visitors find information and referrals </li></ul><ul><li>Doesn’t provide legal advice </li></ul><ul><li>Staffed by VISTA volunteers, paralegals, interns, attorneys, and other willing staff members </li></ul>
    3. 3. Where is LiveHelp being used? <ul><li>Seven states: </li></ul><ul><ul><li>MontanaLawHelp.org </li></ul></ul><ul><ul><li>IowaLegalAid.org </li></ul></ul><ul><ul><li>LawHelp.org/LA </li></ul></ul><ul><ul><li>ARLegalServices.org </li></ul></ul><ul><ul><li>GeorgiaAdvocates.org </li></ul></ul><ul><ul><li>LawHelpMN.org </li></ul></ul><ul><ul><li>TexasLawHelp.org (Hurricane Ike relief) </li></ul></ul><ul><li>Cross-jurisdictional pilot </li></ul><ul><li>National support provided by Pro Bono Net </li></ul>
    4. 9. Sample transcript
    5. 10. LiveHelp significantly increases both the extent to which visitors are able to find the information and the speed with which they are able to do so. Time Using Site: More and Less than 15 Minutes for Web Alone and Web With Chat 48% 52% 77% 23% 0% 20% 40% 60% 80% 100% Less than 15 mins Over 15 mins Web Only (62) Web and Chat (39)
    6. 11. LiveHelp seems to increase users’ understanding of their legal problems and what needs to be done to solve them.
    7. 12. LiveHelp replication potential <ul><li>Multi-Lingual Support </li></ul><ul><li>Remote staffing for self-help centers </li></ul><ul><li>Court-based information services </li></ul><ul><li>Service finding and online application Assistance </li></ul><ul><li>Public legal information consortium </li></ul><ul><li>Integrated support service for access to justice web sites </li></ul>

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