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2012 lsntap webinar tech
 
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This webinar explored new and emerging ways to use online tools to assist those with legal problems and needs who are not able to secure the assistance of counsel. W feature initiatives in WA, TX, ...

This webinar explored new and emerging ways to use online tools to assist those with legal problems and needs who are not able to secure the assistance of counsel. W feature initiatives in WA, TX, and CA, and Ohio.

Presenters:
Daniel Ediger, Northwest Justice Project
Colton Lawrence, Texas Legal Services Center
Neil Bowman-Davis, Napa Superior Court
Michael Walters, Pro Seniors, Inc.

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  • Before we begin, I’d like to go over how the webinar tools work, particularly for those of you who are new to online trainings. We are using the GoToWebinar platform. As attendees, you have a control panel on the right hand side of your screen, like the one shown on the screen. You can minimize or maximize your control panel by clicking on the orange arrow at the top left of the panel. Most people’s control panel are set to minimize by default, and you will just see the small tool bar instead. Just click on the orange arrow to get your control panel back to size whenever you want it. If you are joining us today by telephone you will need to enter your audio pin, which can be located as indicated by the blue circle. If you are using VOIP, please make sure you have selected Mic & Speakers. You can switch between at any point if you want. You will lose audio briefly of course, but it shouldn’t take more than a minute to do so. All callers have been automatically placed on mute, but we really want to hear your questions and feedback throughout the training. There are two ways to communicate with us during the training; first, you can type a question at any time into the question log that is circled in red, and we’ll type the answer back to you; and second, if you’d like to ask the presenter a question directly or have something you’d like to add or comment on, please press the ‘raise your hand button’, which is circled, and we will un-mute you so that you can speak. We will pause after each presenter.
  • I would like to note that this training is being recorded, so that we can make it available to you and your co-workers on the LSNTAP website. You will receive an email once this material has been posted, with a link directing you to it. I welcome you to share the recording and other resources with your co-workers who might not have been able to attend today’s live training.
  • From: Christy Tull and Anna A.O’ Connell, Investments in Human Capital Pay Dividends for Courts, Future Trends in State Courts , National Center for State Courts, , 2012. pg. 127, citing the work of Schrader and LawLess (2003), and Alexander (2004) Alexander PA (2003), The Development of Expertise: The Journey from Acclimation to Proficiency, 32:8 Educational Researcher 10 Schader, P.G, and K.A. Lawless (2004), The Knowldege, Attitudes, and Behavior Approach: How to Evaluate Performance and Learning in Complex Environments” 43:9, Performance Improvements 8.
  • From: Christy Tull and Anna A.O’ Connell, Investments in Human Capital Pay Dividends for Courts, Future Trends in State Courts , National Center for State Courts, , 2012. pg. 127, citing the work of Schrader and LawLess (2003), and Alexander (2004)
  • From: Christy Tull and Anna A.O’ Connell, Investments in Human Capital Pay Dividends for Courts, Future Trends in State Courts , National Center for State Courts, , 2012. pg. 127, citing the work of Schrader and LawLess (2003), and Alexander (2004)
  • From: Christy Tull and Anna A.O’ Connell, Investments in Human Capital Pay Dividends for Courts, Future Trends in State Courts , National Center for State Courts, , 2012. pg. 127, citing the work of Schrader and LawLess (2003), and Alexander (2004)
  • Knowledge, how to, skills Sample is from: http://www.lawhelp.org/ny
  • http://advicenow.org.uk/how-to/seven-steps-to-solving-a-problem/
  • http://familieschange.ca/kids/index.htm bilingual, visual, declarative knowledge, attitudes, conditional knowledge (why?).
  • http://familieschange.ca/kids/law/intro.htm
  • http://familieschange.ca/kids/feelings/feelings.htm
  • http://www.brainrules.net/the-rules/
  • http://www.brainrules.net/the-rules/
  • Welcome
  • This is me
  • NJP/WLH can reach our clients better and deliver info through the videos
  • And for those people who are already searching for us, the videos can be an portal to our other more detailed resources…
  • Because people search for their legal issue on YouTube (one of the largest search engines…)
  • But also WLH
  • Search results after our video project for “Northwest Justice Project”
  • http://www.tlsc.org/ Run TexasLawHelp.org
  • Two things we invested in the most was the camera, an editing bay. The two areas where we realized we could not go the cheap route was audio and our tripod.
  • my film background was limited to production assistant on a mini-series. Purchasing in one central location was easier to manage the order for our CFO, and Amazon’s prices were usually if not always the best. Shipping costs are usually low and non-profit in certain states can sign up for tax exempt status.
  • The music is just temp and not licensed, the video is on Youtube set to private. We shot for five days in Austin. Cast consisted mostly of co-workers Crew of four and one runner/driver We shot in the Travis County Courthouse, Texas State Law Library, Travis County Law Library, Office of Court Administration, State Bar of Texas Currently editing 3 to 5 minute videos that help pro ses navigate the court system. Then we’ll create 14 version of the same video in Spanish.
  • Lessons learned: Definitely slate everything properly – keep track of your scenes, takes, etc. Lots of videos on how to do it properly on YouTube. Especially important to sync up your audio with your video, if you record to an external device rather than directly into the camera. When in production, set up usually goes slower than you think. Get to know your talent before you start shooting. You can never have too many extension chords. You must have someone who can act as a production manager, to keep things on schedule. Something that many outside of production don’t realize is how important refreshments, coffee and feed are to a cast and crew. For obvious reasons people like free food, but it also helps ensure you get there on time and stay there when you need them around.
  • By the way, here’s what are first sound booth looked like – we shot two actors in there for about five hours each. The audio came out incredible, despite its humble construction.
  • We are developing our own series of tutorials called productiononabudget.org We literally shot and editing this one in less than 2 hours. We started working on our sound booth were we record our narration and I just decided to film it. Art wasn’t working with a script and still did a good job.
  • the Divorce PRezi for Wednesday:  http://prezi.com/qr-ovqpkbaq5/divorce-legal-separation-nullity/  
  • http://www.proseniors.org/Law_Library/Consumer/FPOA_Home.html
  • https://www.lawhelpinteractive.org/groups/OH-OSLSA/template.2012-04-12.1905381234/get_interview?session_id=template.2012-04-12.1905381234-2012-08-15-1345048402891
  • Discuss bundled content first iteration of the GM was in 2002 current iteration since 2009 wanted to present comprehensive information in digestible chunks – usability studies show that people don’t read long pieces of content forced a structure on content development
  • Be strategic about your website’s content. Write for your audience. This goes to readability above all else. Usability principles and user experience tells us a lot. Don’t assume you know the best structure and design – test it with your intended audience. This is done best through a usability study. We tested the latest iteration of the GuideMe in 2009. This is a screenshot from the usability study report that was done by a group of user experience students from the Illinois Institute of Technology (IIT). Test everything you create with users, prioritize changes and implement them. Good guides and materials are available from the federal government at usability.gov. Finally, policy issues – be intentional on how you serve up your content. We made a policy decision to not offer forms as stand-alone pieces of content. Forms are couched in other content with the hope that people will read about the legal issue first to determine whether they need the form.
  • Think about evaluation from the start – how will you determine what you’ve built is successful and effective? What systems will you set up to monitor trends and use? The graphic you see here is from Google Analytics – this shows metrics for www.IllinoisLegalAid.org for the month of July. Second, build for mobile. The Pew Center for Internet and American Life tell us that many of the people we serve have outright skipped the desktop and laptop and gone straight to accessing the web from their phones. Mobile is equalizing the digital divide – make sure you are including it in your technology planning. Third, as I mentioned in the last slide, test with your users and learn from them. Usability testing consistently shows us that our assumptions are often wrong. GA, when set up properly, can give you a lot of information including navigation paths of website users. This is a way to do a behind the scenes usability study. It requires some set up, but once it is set up, you’ll start capturing data that will be invaluable to assessing user behavior and where the strengths and weaknesses of your resources lie. Our most recent GuideMe iteration was created using Adobe Flash; at the time, it was great, but now we know its limitations. In fact, all three of these points are difficult to impossible using Flash. So we’ll be converting the GuideMe into HTML5 next year, which will allow us to evaluate user paths and behavior and to be viewed from all mobile devices, regardless of operating system.

2012 lsntap webinar tech 2012 lsntap webinar tech Presentation Transcript

  • Welcome to LSNTAP’s 8/15/12 webinar!If you joined the training via telephone, pleaseselect Telephone and enter your audio pin if youhaven’t already.If you joined with a microphone and headset orspeakers (VoIP), please select Mic & Speakers.We will start promptly at the hour.
  • A few logistics before we start…Maximize/minimize control panel with the orangearrow.VOIP users select Mic & Speakers.Telephone users select Telephone, and then enterthe audio pin.Ask a question or tell us something in the Questionsbox.Raise your hand by clicking on the Hand at thebottom of the tool bar if you want to talk. (We willstop after presenters.)
  • LSNTAP is recording this training and will post it to their SlideShare account for the LSNTAP and SWEB websites.Registered attendees will receive an email with a link to this information once it has been posted.
  • Technology to Assist Self- Represented Litigants August 15, 2012
  • Presenters• Daniel Ediger, Northwest Justice Project, WA• Colton Lawrence, Texas Legal Services Center, TX• Neil Bowman-Davis, Napa Superior Court, CA• Michael Walters, Pro Seniors, Inc., OH• Teri Ross, Illinois Legal Aid Online, IL• Claudia Colindres Johnson, Moderator, Pro Bono Net, WA
  • What we are covering today• Reaching competence: types of knowledge and other factors that lead to competence• Brain Rules from Dr. John Medina• 5 examples of programs that are creating strong self help materials
  • What is knowledge? There are 3 types of knowledge: 1)Declarative knowledge/content 2)Procedural/how to knowledge 3)Conditional knowledge/when or whyFrom: Christy Tull and Anna A.O’ Connell, Investments in Human Capital Pay Dividendsfor Courts, Future Trends in State Courts, National Center for State Courts, , 2012. pg.127, citing the work of Schrader and LawLess (2003), and Alexander (2004)
  • Declarative Knowledge• Facts, the law, the accepted body of knowledge• Domain specific rules of construction
  • Procedural Knowledge• How to do something, instructions, can be general or specific to a set of facts.• General—information• Specific-could be considered advice
  • Conditional Knowledge• When to do something• WhyNeeds enough expertize to keep it general— someone who understands the most common ways the issue will appear
  • In addition to knowledgeTwo other factors in addition to knowledge arenecessary to empower learners:1.Attitudes-subjective/personal beliefs, state ofreadiness2.Skills-integration of knowledge and skills intoactual practice
  • Example of 3 types of knowledge
  • Example of knowledge, attitude, skills approach• Advicenow.org.uk
  • Other examples• British Columbia—Divorce Guide for Kids
  • Content Knowledge
  • Attitudes
  • Brain Rules by Dr. John Medina
  • Brain Rules• 10 Minute Rule• Recall is better with visuals (up to 65% vs. 10% with oral only)—integrate the senses• Visual information trumps everything• Text is boring• Exploration—allow people to explore
  • Northwest Justice Project• Daniel Ediger, Loyola Public Interest Law Fellow, Seattle, WA
  • LSNTAPCommunity Training:Online Resources forSelf-Represented Litigants
  • LSNTAPCommunity Training:VIDEOOnline Resources forSelf-Represented Litigants
  • Broadband UnitedTechnology StatesOpportunities Department ofProgram Commerce
  • Broadband United Technology States Opportunities Department of Program Commerce www.YouTube.com/user/www.WashingtonLawHelp.org NWJusticeProject
  • Daniel EdigerDanielE@nwjustice.org
  • Daniel EdigerDanielE@nwjustice.org
  • Daniel EdigerDanielE@nwjustice.org
  • Daniel EdigerDanielE@nwjustice.org
  • WhyVIDEO?
  • www.YouTube.com/user/NWJusticeProject
  • www.WashingtonLawHelp.org
  • What kind ofVIDEO?
  • animation &voice-over narration
  • animation &voice-over narrationvideo screen-grabs& online demos
  • animation &voice-over narrationvideo screen-grabs& online demosexamples of legalforms & documents
  • animation &voice-over narrationvideo screen-grabs& online demosexamples of legalforms & documentslive actors &narrators
  • Tools We Use to Make Videos still images screen captureaudio-videoanimation
  • Tools We Use to Make Videos still MS Office Apple Apple images PowerPoint Keynote iPhoto screen captureaudio-videoanimation
  • Tools We Use to Make Videos still MS Office Apple Apple images PowerPoint Keynote iPhoto screen Camstudio Snagit Camtasia capture FREE $50 $300audio-videoanimation
  • Tools We Use to Make Videos still MS Office Apple Apple images PowerPoint Keynote iPhoto screen Camstudio Snagit Camtasia capture FREE $50 $300 mini-DVaudio-video flipcam iPhone camcorderanimation
  • Tools We Use to Make Videos still MS Office Apple Apple images PowerPoint Keynote iPhoto screen Camstudio Snagit Camtasia capture FREE $50 $300 mini-DVaudio-video flipcam iPhone camcorder dry-eraseanimation paper, pens green-screen whiteboard
  • 123456
  • 1 Research / Assess What information do clients look for? What information is already out there?
  • 1 Research / Assess2 Script / Edit / Translate Is it... • accurate? • succinct? • comprehensible?
  • 1 Research / Assess2 Script / Edit / Translate Is it... • right? • short? • plain?
  • 1 Research / Assess2 Script / Edit / Translate Some Guidelines for Clearer Writing: Avoiding passive voice helps convey meaningful directions to pro se litigants, so they can achieve positive goals. Elimination of unnecessary and/or redundant legal terms leads to a more comprehensible educational resource, and therefore greater viewer efficacy.
  • Tips forBetterScripts
  • Speak in 2 nd person Tips for Better Scripts
  • Speak in 2 nd person Tips for BetterAvoid passive voice! Scripts
  • Speak in 2 nd person Tips for BetterAvoid passive voice! ScriptsYou should put subjects first
  • Speak in 2 nd person Tips for BetterAvoid passive voice! ScriptsYou should put subjects firstUse concrete words. Delete needless words.
  • Speak in 2 nd person Tips for BetterAvoid passive voice! ScriptsYou should put subjects firstUse concrete words. Delete needless words.Each sentence should state an essentialfact…
  • Speak in 2 nd person Tips for BetterAvoid passive voice! ScriptsYou should put subjects firstUse concrete words. Delete needless words.Each sentence should state an essentialfact……or direct viewers to take a simple action.
  • 1 Research / Assess2 Script / Edit
  • 1 Research / Assess2 Script / Edit
  • 1 Research / Assess2 Script / Edit
  • 1 Research / Assess2 Script / Edit
  • 1 Research / Assess2 Script / Edit
  • 1 Research / Assess2 Script / Edit
  • 1 Research / Assess2 Script / Edit
  • 1 Research / Assess2 Script / Edit
  • 1 Research / Assess2 Script / Edit
  • 1 Research / Assess2 Script / Edit
  • 1 Research / Assess2 Script / Edit
  • 1 Research / Assess2 Script / Edit3 Screenplay / Visualize How should we show it?
  • Legal AidNetwork ofKentuckywww.kylawhelp.org Éducaloi: bilingual, plain language legal information for Quebecers www.educaloi.qc.ca
  • People’s Law SchoolBritish Columbiawww.publiclegaled.bc.ca
  • Common CraftSeattle, Washingtonwww.commoncraft.com
  • 1 Research / Assess2 Script / Edit / Translate3 Screenplay / Visualize4 Shoot / Animate / Edit How do we make it?
  • 1 Research / Assess2 Script / Edit / Translate3 Screenplay / Visualize4 Shoot / Animate / Edit5 Show / Distribute / Promote
  • 1 Research / Assess2 Script / Edit / Translate3 Screenplay / Visualize4 Shoot / Animate / Edit5 Show / Distribute / Promote6 Survey / Critique
  • how manyviewers
  • who’s watching
  • how theywatch it
  • wherethey are
  • what keeps their interest
  • what keeps their interest
  • Foreclosure Prevention &Mediation
  • Job Security & Employment Barriers
  • Public Benefits
  • Housing Security& Landlord / Tenant Law
  • Equal Access toLegal Services & Resources
  • www.WashingtonLawHelp.orgwww.YouTube.com/user/NWJusticeProject
  • Texas Legal Services Center• Colton Lawrence, Website Coordinator and Videographer• Video project is an ongoing part of our Self- Represented Litigants Project
  • TLSC Video Production Background• TLSC and the Lubbock County Bar Association filmed the Legal System: Helping Yourself in 2010 – funded by the Access to Justice Foundation• Well-received video on how to navigate the court system• We wanted to bring the video production capabilities in-house
  • On set of The Legal System: Helping Yourself
  • TLSC Video Production Background• We began building our “production studio” in 2011 and secured equipment over a year and half period.• Lessons learned about equipment – you get what you pay for. Definitely don’t go cheap on audio.
  • TLSC Video Production Background• I was tasked with the equipment purchases• Developed list of equipment from Internet research, personal experience, and professional suggestions• Purchased everything through Amazon
  • TLSC Video Production BackgroundLighting Reflector (Round, portable, Collapsible) Boom Pole Dimmable Video Light32 GB SDHC Flash Memory Cards Sandbags Lilliput Field Monitor Monolight with barn door and 29" Apple Computer, External Hard Drive, and ProtectionSurge Protector stand PlanAA Batteries (20 pack) Motorola Two-Way Radios Software: Final Cut Pro X25-foot Extension Cord (Orange) Microphone cable, 20 foot Software: Logic Pro9 Volt Batteries (12 pack) Muslim Clamps, Pack of 62400 Watt Softbox Lighting Kit Flame resistant glovesProfessional Tripod Dolly for Camera Gaffer tapeAzden Pro Field Mixer 100-foot extension cord (orange)Audio Tech Pro Lavalier System Azden Barrell Shotgun MicPanasonic AG-HMC150 Camcorder Panasonic BatteryCamcorder bag Sony Monitor Series HeadphonesLowepro Audio bag HDMI CableRavelli AVT Tripod XLR CableZoom Portable Digital Recorder Color correction gel sets (4)Software: Event Manager (for FCPX) Audio Tech LavalierC-stands General Purpose Extension CordFlycam Camera Stablizer 64 GB SDXC Flash Memory CardSwift dolly track Video Head with 75mm Half BallVideo Lighting Kit Gaffer tapeElectric cord for paper lanterns Music stand (for voice over)Clothes pins (for diffusions and gels) Chroma key Green Muslin Screen 9x15SD Cards (32 GB) Lowel DP Pak, Light KitVideo Tripod Kit Ultra Moving CartSony UWPV6/3032 Lav Mic Camera Jib Crane Camera Crane Stand Industrival Steel Shelving Production slate
  • TLSC Video Production Background• Current project is a partnership with Texas Office of Court Administration and Lone Star Legal Aid – funded by a Technology Initiative Grant by Legal Services Corporation• OCA is creating TexasCourtHelp.org, to compliment TexasLawHelp.org
  • TLSC Video Production Background• Lessons Learned A simple slate• Feed the crew!• Look for donations• Share raw video footage to get people excited about the project.
  • TLSC Video Production Background
  • TLSC Video Production Background•Production on a budget – Sound booth•http://youtu.be/pv8wk6a3-lE
  • Napa Superior Court• Neil Bowman-Davis, Family Law Facilitator, Self Help Center Director, Napa, CA
  • 2 online tutorials in Napa Court•Our Office: http://prezi.com/8ryq7vve-j-d/napa-self-help-center/•Dissolutions: http://prezi.com/qr-ovqpkbaq5/divorce-legal-separation-nullity/
  • Pro Seniors• Michael Walters, Legal Hotline Managing Attorney, Cincinnati, Ohio
  • Financial Power of Attorney Web Page
  • Online Interview
  • Illinois Legal Aid Online• Teri L. Ross, Program Director, Chicago, IL
  • Guide Me Module Teri Ross
  • Self-Contained Content
  • Content StrategyBe intentional about …• Readability• UX• Policy
  • Learn from our mistakesDesign for… – Evaluation = don’t build in – Mobile use Flash; build in – User behavior HTML5
  • Resources/ReferencesThis call will be archived here: http://lsntap.org/blogs/video-online-resources-assist-self-representedOhio’s Power of Attorney form:http://www.proseniors.org/Law_Library/Consumer/FPOA_Home.html (staging page)https://www.lawhelpinteractive.org/login_form?template_id=template.2012-04-12.1905381234&set_language=en (interview)Online Forms for Legal Non Profits and Courts/LawHelp Interactive: http://www.probono.net/lhi andhttp://www.lawhelpinteractive.orgExamples for UK and Canadian examplesDivorce tool for children:http://familieschange.ca/kids/index.htm bilingual, visual, declarative knowledge, attitudes, conditional knowledge (why?).Advice Now—problem solving tips and tools: http://advicenow.org.uk/how-to/seven-steps-to-solving-a-problem/Northwest Justice Project, WA—interview with Sue Encherman and Daniel Edigerhttp://www.connectingjusticecommunities.com/qa-with-njps-sue-encherman-daniel-ediger-educating-the-public-via-videos/2012/08/http://www.youtube.com/user/NWJusticeProject/videoshttp://lsntap.org/blogs/video-online-resources-assist-self-representedttp://www.ncsc.org/~/media/Microsites/Files/Future%20Trends%202012/PDFs/TRENDS%202012%20BOOK.ashx
  • More resourcesTLSC videos http://www.youtube.com/watch?v=iMA9P9IsP0oNapa Courts Prezi (Neal Bowman-Davis Napa Courts)•Here is the link for the Divorce PRezi : http://prezi.com/qr-ovqpkbaq5/divorce-legal-separation-nullity/••Here is the link for the "Our Office" Prezi: http://prezi.com/8ryq7vve-j-d/napa-self-help-center/Other Good Examples of Short, Educational VideosLegal Aid Network of Kentucky: www.kylawhelp.orgEducaloi: www.educaloi.qc.caPeople’s Law School: www.publiclegaled.bc.caCommon Craft: www.commoncraft.comVideo sharing website for Legal non profits:http://www.sharelawvideo.orgPlain Language Resource, including library and plain language courses:http://www.writeclearly.org
  • Contact InformationBrian Rowe (brianr@nwjustice.org) or via chat on www.lsntap.org Don’t forget to take our feedback survey!