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Best practices in communication and writing
 

Best practices in communication and writing

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    Best practices in communication and writing Best practices in communication and writing Presentation Transcript

    • LY D I A M A Z A N T I ORG 536- CONTEMPORARY BUSINESS WRITING AND COMMUNICATION COLORADO STATE U N I V E R S I T Y- G L O B A L CAMPUS DR. ROBERT OLSZEWSKI FEBRUARY 2, 2014
    • WHAT IS ONE OF THE MOST IMPORTANT SKILLS NEEDED FOR THE BUSINESS WORLD?
    • Do you know best the practices in these areas? • Ethical communication • Professionalism in communication • Proper intercultural communication • Business writing • Digital media writing skills • Good and Bad news • Presentations • Reports
    • ETHICAL COMMUNICATION Ethics is about doing what right and ethical organizations do their part to build an ethical culture by promoting behaviors that are fair, honest, respectful and responsible (Guffey & Loewy, 2010).
    •  Following all policies, procedures, laws and regulations.  Ensure privacy and confidentiality   honest. Be  Never discriminate on any basis or bias.  Communicate clearly and responsibly.  Stand up against unethical behaviors.  Give credit and asking for guidance as needed (Johnson, 2007).
    • There are many facets of professional behavior• • • • • • • Ethical behavior Communication skills Integrity Competency Teamwork Respectfulness Reliability (Johnson, 2007).
    • INTERCULTURAL COMMUNICATION “Approximately 6,000 languages are used in the world today” (Chitakornkijsil, 2010, p. 9). Intercultural communication is important due to: • Globalization • Intercultural workforce • Promotes tolerance and patience (Guffey & Loewy, 2010)
    •  Use simple English: Avoid puns, sarcasm, slang or idiomatic expressions  Be aware of cultural nonverbal cues  Use descriptive feedback  Follow the lead of the individual from another culture  Check for understanding  Listen  And follow up in writing (Guffey & Loewy, 2010)
    • TIPS FOR BUSINESS WRITING Know your purpose, audience, be concise and simple, do not offend, be consistent ,do not rely on spell check alone and edit, edit, edit (Powell, 2003). Parts of the Writing Process PreWriting 25% Editing 50% Writing 25%
    • Be aware of the legal ramifications of the communication channel, it "is permanent and searchable and can be forwarded” (Goldsmith, 2007, para. 4). A media message that is contains errors, confidential information, biased, poorly worded, or offensive can create legal issues or at best damage an organizations reputation if that message falls into the wrong hands (Goldsmith, 2007). Image courtesy of Jannoon028 / FreeDigitalPhotos.net
    • DELIVERING GOOD NEWS AND BAD NEWS GOOD NEWS  Be sincere, straight forward, and concise  Convey kindness  Be aware of your audience (Guffey & Loewy, 2010). BAD NEWS       Never Surprise Deliver honestly and factually Put it in writing Justify Frame positively Consider the audience and word appropriately  Be respectful and dignified (Bies, 2012).
    • PRESENTATIONS Image courtesy of zcool.com.cn /FreeDigitalPhotos.net
    •       Get everyone’s attention Be organized Embrace and use visual aides Use style and appealing fonts Be interactive Conclude strong (Guffey & Loewy, 2010)
    • INFORMAL VS. FORMAL BUSINESS WRITING Informal Writing Formal Writing  Non-sensitive data  Conversational but still well organized  Describe routine tasks  Often for internal audiences  Fully researched data  Serious tone  Highly organized and publishable  Often for external audiences (Guffey & Loewy, 2010)
    • TIPS FOR FORMAL WRITING • Know the proper format. • Be concise and organized. • Give time and effort to the process. • Pre-write, write, and edit. (Guffey & Loewy, 2010)
    • Be ethical, professional, polish your intercultural communication and both your informal and formal writing skills (Guffey & Loewy, 2010).
    • “Technologies and procedures are constantly evolving, you must be flexible and willing to engage in lifelong learning” (Guffey & Loewy, 2010, p.30). Following best practices and learning tips are a good first step in the communication learning process. Good Luck!
    • REFERENCES Bies, R. (2012). The 10 commandments for delivering bad news. Forbes, Retrieved from http://www.forbes.com/sites/forbesleadershipforum/2012/05/30/10-commandments-for-delivering-bad-news/ Chitakornkijsil, P. (2010). Intercultural communication challenges and multinational organization communication. International Journal of Organizational Innovation (Online), 3(2), 6-20. Retrieved from http://search.proquest.com docview/763168869?accountid=38569 Goldsmith, M. (2007). Understanding the perils of email. Bloomberg Businessweek. Retrieved from http://www.businessweek.com/stories/2007-05-16/understanding-the-perils-of-e-mailbusinessweek -business-news-stock-market-and-financial-advice Guffey, M., & Loewy, D. (2010). Business communication: Process and product (7th ed.). Independence, KY: Cengage Learning. ISBN-13: 9780538466257 Jannoon028. (Designer).(2011). Social networking concept [Web Graphic]. FreeDigitalPhotos.net. Retrieved from http://www.freedigitalphotos.net/images/Communications_and_N_g263-Social_Networking_Concept_p58782.html Jscreationzs. (Designer). (2010). Computer Network [Web Graphic]. FreeDigitalPhotos.net. Retrieved from http://www.freedigitalphotos.net/images/Computer_Networks_g351-Computer_Network_p23958.html Johnson, L. (2007). Aspects of professionalism: integrity, competency, ethical behavior. National Center for Competency Testing, Retrieved from http://www.ncctinc.com/documents/Aspects of Professionalism 1.pdf Powell, E. (2003). Ten tips for better business writing. Office Solutions, 20(6), 36-38. Retrieved from http://search.proquest.com/docview/216443770?accountid=38569 zcool.com.cn. (n.d.). 3d villain to train highdefinition picture. Retrieved from http://all-free-download.com/free-photos/3d_villain_to_train_highdefinition_picture_165605_download.html