Introduction to Tango/04's unique 1,2,3 monitoring strategy that provides visibility and control to IT and your business

1. The most innovative
monitoring strategy
In only one solution
with multiple benefits,
expandable and easy-to-use

2. Centralized Monitoring
The key to assuring company wide visibility
Technological complexity increases every day and this makes having an
integrated and centralized view of the events harder to achieve. Technical
silos tend to multiply and as a result, alignment with a company’s goals
becomes almost impossible. A way to combat this is by increasing real-
time visibility of managerial areas in order to improve a company’s integral
management and reduce its operational costs at the same time. This is
Tango/04’s main objective.
Tango/04 proposes the “1-2-3” corporate monitoring strategy for
Technology, Security and Business to achieve real-time visibility of the
entire company through a simple-to-use and rapid-to-implement solution
that is capable of integrating multiple platforms and applications.
• Improve your service levels with proactive management
of events
• Comply with security audits in a sustainable way
• Increase your productivity by aligning IT and Business
• Reduce operational costs
• And many more benefits

3. 1
Technology
Manage your critical infrastructure, applications,
and business services (BSM) in real time
Lower risks and increase your proactivity by centralizing control of your
business services, critical applications, and IT infrastructure components
that can affect your application’s availability and performance. Know at all
times when final users or critical services are being affected and what is
causing the situation. Obtain historic analytical information that identifies
points of failure and helps to establish a continual improvement process.
Monitored Technology:
• Critical applications and business services
• Web Applications (including content and
transactions)
• CRM, ERP, applications, mail servers and more
• Service Levels Monitoring (SLAs)
• Main Operating Systems in the market
(Windows, UNIX, iSeries, and more)
• Data bases (SQL Server, Oracle and more)
• Communication Devices, telephone network,
security, etc.
• And much more!
Benefits:
• Optimize your IT Department’s productivity aligning your
management with business goals
• Improve your service levels continually thanks to proactive
management
• Increase your operating efficiency by reducing downtime
• Facilitate decision making through the visibility of your critical
applications

4. 2 Security
Comply with audits in a sustainable way and
control your security in real time
Simplify your management by unifying visibility and configuration criteria
through the correlation of security events from different platforms and
critical applications in one central console. Control user activity in real
time and execute forensic analysis of any abnormal situation. Comply with
current and future audits using a solution that handles the most complex
environments in the simplest way possible. Benefit from knowledge of
the product, acquired after hundreds of implementations throughout the
world.
Main features:
• Control multiple operating systems, databases, devices and applications
• Easily read and interpret the most complex text file logs
• Optimize your security through data storage in a tamper proof database that helps
prevent fraud and detects changes
• Fulfill SOX, PCI-DSS, HIPAA, bank regulations and even the most complex audits
• Certify COBIT, ISO/IEC 17999/27001 and other best practices
Benefits:
• Easy to use, maintain and extend, assuring current and
future regulation compliance
• Maximum analysis and correlation speed, with exclusive
business impact model and application and services visibility
• Reduces risk by alerting you about deviations from your
security policies in real time

5. 3 Business
Increase your business processes’ efficiency
Monitor your company’s events, processes and critical activities controlling
deviations or inconsistencies of your indicators in real time. Proactively
identify delays in the different stages of processes and make the necessary
adjustments before all users are impacted. Notice changes in your SLAs
instantly, and find the cause at a glance. Analyze your processes’ efficiency
and historically track points of failure, enabling you to establish a continual
improvement process.
Main features:
• Exclusive business impact analysis in real time
• Predictive tools that allow proactive action
for anticipating business incidents
• Obtaining notification of measurements and
changes in process performance indicators
• Generation of critical services enterprise views
• Reports with direct relevance to the business
Benefits:
• Obtain a consolidated view of your business processes
• Improve communication and align the entire company towards a
common objective
• Optimize critical processes continually thanks to agile
management indicators and service level agreements (SLAs)

6. Professional Services
Tango/04’s Professional Services team is oriented to assist
customers over time to implement, maintain, and make An initial project for
our monitoring solution evolve. The objective is to help Tango/04 is just the
them get the highest return on investment, extending
beginning. The goal is to
become a strategic ally
real-time control to the entire company, and carrying out a
who helps professionals
continual improvement process beyond IT. Tango/04, apart grow in their daily
from offering the most agile and extensible monitoring activities and improves
software on the market, gives its customers knowledge their critical business
and the benefit of best practices acquired from hundreds
processes control.
of implementations all over the world.
Suggested work approach
Tango/04’s objective is to
make sure the solution Our experience shows that projects implemented
is properly implemented jointly with our customers, providing them advanced
and always updated, consultancy and continual training processes, are the
ensuring our customers best option for those who are prepared to manage the
get the most value from
solution by themselves.
the solution. By doing
so, we can help them For those clients who do not want to or can not use
obtain a bigger return resources to administer the solution, Tango/04 also offers
on their investment,
on-site and remote management services which include
and therefore establish
a long-term, mutually configuration maintenance and new implementation of
beneficial relationship. controls and project.

7. VISUAL Message Center
Tango/04’s integrated corporate monitoring solution provides the possibility to control
a company’s Technology, Security, and Business in real time, offering users maximum
visibility of all events throughout the company. Easy-to-use and quick-to-implement,
VISUAL Message Center is designed to control all kind of events from a fully customizable
console. All the information is collected by agentless
elements and stored in a tamper proof Database, which • Rapidly implement the solution
keeps it available and safe at all times, helping to prevent • Centralize the monitoring of your
entire company
fraud and detect changes. The solution is developed
• Receive automatic answers and
to correlate complex events and translate technical bidirectional alerts via email and
text messages in real time
matters into easy-to-understand graphics, charts, and
• Access the main console from
enterprise views. Its advanced monitoring, automation, anywhere
alert, visualization, reporting, and auditing functions • Obtain a dynamic and easy-to-use
tool for managers and users from
consolidate multiple systems, applications, networks, the entire company
devices, components, and events.
VISUAL Message Center provides an integrated solution for your control and corporate
monitoring needs. Please find more detail on the modules below:
Thin Agents
Benefit with ThinkServer, the advanced control engine that can be easily modified to fit your
specific needs and monitor Technology, Security, and Business in a rapid and simple way.
SmartConsole
Analyze, diagnose, and answer events generated by any system or
service from your technological infrastructure in real time through
a centralized console that provides an intuitive interface that allows
the modelling and creation of custom consoles, dashboards, pre-
defined actions, alerts, and enterprise views for every IT platform,
business line, service, and process.
Reports
Obtain unparalleled insight into system status and events.
Instantly create historical reports about performance,
regulation compliance, auditing, service levels (SLAs),
systems usage, security, incident identification, user activity,
and much more.
Dashboards
Achieve maximum visibility in real time and easily
interpret information that is vital to your business,
defining views and customizable control panels. Web-
based Dashboards provides access to multiple users,
including Business Users, who need to know what goes
on in the different processes beyond IT.
… and much more!

8. USA SALES OFFICES
Tango/04 Computing Group Tango/04 Brazil
One Phoenix Mill Lane - Suite 201 Phone: +55 11 2246 2751
Peterborough, NH 03458 (USA) Fax: +55 11 2246 2700
brasil@tango04.net
Phone: +1 800 304 6872 www.tango04.com
salesusa@tango04.net
www.tango04.com Barcelona/04 Chile
Phone:+ 56 2 234 0898
info@barcelona04.com
EMEA HEADQUARTERS www.barcelona04.com
Tango/04 Computing Group
Avda. Meridiana 358, 5º A-B Barcelona/04 Colombia
08027 - Barcelona (Spain) Phone: + 57 1 313 83 30
Fax: + 57 1 313 83 55
Phone: +34 93 274 0051 info@barcelona04.com
Fax: +34 93 345 1329 www.barcelona04.com
info@tango04.net
www.tango04.com Tango/04 France
Phone: +33 01 4090 3449
Fax: +33 01 4090 3101
LATIN AMERICAN HEADQUARTERS contact@tango04.net
Barcelona/04 Computing Group www.tango04.fr
Avda. Federico Lacroze 2252, Piso 6 Tango/04 Italy
(C1426CPU) - Buenos Aires (Argentina) Phone: +39 0161 56922
Phone: +54 11 4774 0112 Fax: + 39 0161 259277
Fax: +54 11 4773 9163 info@tango04.it
info@barcelona04.com www.tango04.it
www.barcelona04.com Barcelona/04 Peru
Phone: +51 1 640 9168
info@barcelona04.com
www.barcelona04.com
Tango/04 Switzerland
Phone: +41 0 22 747 7866
Fax: +41 0 22 747 7999
contact@tango04.net
www.tango04.fr
Tango/04 Computing Group is one of the leading developers for monitoring software of Technology, Security/Compliance, and Business Service Management (BSM).
The group operates around the world through its vast network of Business Partners and has more than 2,000 customers including companies such as: 3M, Alcampo,
Arcelor, Banco Itaú, Bayer, BBVA, Boehringer Ingelheim, Bridgestone, Citigroup, Capgemini, Cassa di Compensazione e Garanzia (CC&G), Coca-Cola, Danone, DIA, Dolce &
Gabbana, Dole Fresh Fruit, EDS, Euronet Worldwide, First Data, Fortis, GE Money, Gucci, Helvetia, Inditex, ING Nationale-Nederlanden, Liberty, L’Oréal, Luxottica, MAPFRE,
Manpower, Miele, Nestlé, Nike, Nissan, Pierre Fabre, Prada, Random House Mondadori, SEUR Geopost, Shell, Telmex, TNT, Tribunal Regional Do Trabalho, Yves Rocher,
and Zurich, among many others.
www.tango04.com
salesusa@tango04.net