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Making ROI Work
Making ROI Work
Making ROI Work
Making ROI Work
Making ROI Work
Making ROI Work
Making ROI Work
Making ROI Work
Making ROI Work
Making ROI Work
Making ROI Work
Making ROI Work
Making ROI Work
Making ROI Work
Making ROI Work
Making ROI Work
Making ROI Work
Making ROI Work
Making ROI Work
Making ROI Work
Making ROI Work
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Making ROI Work

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One presentation from a program called "Orchestrating PR to Get Funding" hosted by LLAMA PRMS at the 2010 ALA Annual Conference. Presentation is by Joe Matthews, President of JRM Consulting.

One presentation from a program called "Orchestrating PR to Get Funding" hosted by LLAMA PRMS at the 2010 ALA Annual Conference. Presentation is by Joe Matthews, President of JRM Consulting.

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  • Transcript

    • 1. Making ROI Work<br />Joe Matthews<br />ALA Annual LLAMA Program<br />June 2010<br />
    • 2. Investments<br />
    • 3. Cost-Benefit Analysis<br />
    • 4. Value of a Library<br />Use Benefits<br />Nonuse Benefits<br />
    • 5. Value Taxonomy<br />Money saved<br />Time saved<br />Accomplishments<br />
    • 6. “Free Stuff”<br /> Cost Avoidance<br />
    • 7. Value Calculation<br />Alternative cost<br /> X <br /> amount of use<br />
    • 8. Value Calculator<br />
    • 9. Direct Economic Benefits<br /> Economic impact of library spending<br />
    • 10. Direct Economic Benefits<br />Library<br />as <br />Destination<br />
    • 11. ROI Studies<br />
    • 12. Consumer Surplus Survey<br />
    • 13. Observations<br />
    • 14. Indirect Benefits<br />
    • 15. Contingent Valuation<br />Willingness to Pay<br />Willingness to Accept<br />
    • 16. Nonuse Benefits<br />Option to use in the future<br />Option for others to use<br />
    • 17. Total Value<br />Direct use value – 40%<br />Use in future – 20%<br />Use by others – 40%<br />
    • 18. Utility of ROI Studies<br /> Improved credibility<br /> Complements other use measures<br /> Complements qualitative information<br />
    • 19. Frameworks<br />Library <br />Balanced <br />Scorecard<br />Social <br />Return on <br />Investment<br />
    • 20.
    • 21. Resources<br />Measuring for Results. Libraries Unlimited, 2004<br />The Evaluation and Measurement of Library Services. <br /> Libraries Unlimited, 2007<br />Measuring Your Library’s Value. ALA Editions, 2006.<br />Worth Their Weight. Americans for Libraries Council, 2007.<br />Making Cities Stronger. Urban Libraries Council, 2007.<br />

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