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Emotional Intelligence Leadership Skills   Anthony Mc Keown
Emotional Intelligence Leadership Skills   Anthony Mc Keown
Emotional Intelligence Leadership Skills   Anthony Mc Keown
Emotional Intelligence Leadership Skills   Anthony Mc Keown
Emotional Intelligence Leadership Skills   Anthony Mc Keown
Emotional Intelligence Leadership Skills   Anthony Mc Keown
Emotional Intelligence Leadership Skills   Anthony Mc Keown
Emotional Intelligence Leadership Skills   Anthony Mc Keown
Emotional Intelligence Leadership Skills   Anthony Mc Keown
Emotional Intelligence Leadership Skills   Anthony Mc Keown
Emotional Intelligence Leadership Skills   Anthony Mc Keown
Emotional Intelligence Leadership Skills   Anthony Mc Keown
Emotional Intelligence Leadership Skills   Anthony Mc Keown
Emotional Intelligence Leadership Skills   Anthony Mc Keown
Emotional Intelligence Leadership Skills   Anthony Mc Keown
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Emotional Intelligence Leadership Skills Anthony Mc Keown

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Presentation given by Anthony McKeown, a Masters student on the University of Ulster Library and Information Management course at the LISC NI 2010 AGM

Presentation given by Anthony McKeown, a Masters student on the University of Ulster Library and Information Management course at the LISC NI 2010 AGM

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  • 1. MSC Library and Information Management <ul><li>Presentation </li></ul><ul><li>by </li></ul><ul><li>Anthony McKeown </li></ul>
  • 2. First of all… <ul><li>Thanks to LISC/DCAL – funding 2 years of study </li></ul><ul><li>The tutors on the UU course and fellow students </li></ul><ul><li>Staff in Libraries-NI who took part in the survey on… </li></ul><ul><li>‘Using emotional intelligence leadership skills when managing during organisational change’ </li></ul>
  • 3. Origins of my chosen topic <ul><li>Module 3 of our LIM Course - Leadership in Libraries </li></ul><ul><li>Leadership Literature on Emotional Intelligence </li></ul><ul><li>Applying Emotional Intelligence when managing staff during organisational change </li></ul><ul><li>The topic is timely at the present stage of Libraries-NI </li></ul><ul><li>Managing during change requires leadership and the skills associated with emotional intelligence </li></ul>
  • 4. Aims and Objectives <ul><li>Aim </li></ul><ul><li>investigate the emotional intelligence leadership skills needed by public library managers during organisational change </li></ul><ul><li>Objectives </li></ul><ul><li>explore what emotionally intelligent leadership is </li></ul><ul><li>identify the main emotional intelligence competencies needed when managing a public library </li></ul><ul><li>examine how EI can improve relationships with staff </li></ul><ul><li>how to create an emotionally intelligent workplace </li></ul>
  • 5. Emotional Intelligence and Library Management <ul><li>Emotionally intelligent leadership is gaining attention in library management </li></ul><ul><li>‘ Academic librarians as Emotionally Intelligent Leaders’ by Peter Hernon et al (2007) </li></ul><ul><li>Limited research on EI in library leadership especially in the public library sector </li></ul><ul><li>Adds to the value of this research </li></ul><ul><li>‘ it is important for managers to have emotional intelligence (EI) – the ability to identify, integrate and understand and manage their own and other people’s feelings’ </li></ul><ul><li>(Roberts and Rowley: Leadership the challenge for the information profession2008). </li></ul>
  • 6. Emotional Intelligence Theories: Mayer and Salovey <ul><li>Perceiving emotions – the ability to recognise how you and those around you are feeling </li></ul><ul><li>Using Emotions – the ability to generate emotions, and to use emotions in cognitive tasks such as problem-solving and creativity </li></ul><ul><li>Understanding Emotions – the ability to understand complex emotions and emotional ‘chains’, how emotions transition from one stage to another </li></ul><ul><li>Managing Emotions – the ability to intelligently integrate emotions in yourself and others to devise effective strategies that help you achieve positive outcomes </li></ul>
  • 7. Emotional Intelligence Theories: Daniel Goleman <ul><li>Daniel Goleman’s book ‘Emotional Intelligence: why it can matter more than IQ’ (1995) popularised emotional intelligence as a management concept </li></ul><ul><li>Since then emotional intelligence generally regarded as a key factor in effective leadership </li></ul>
  • 8. Goleman’s 4 domains of Emotional Intelligence <ul><li>Self-awareness  — self-assessment, self-confidence, the ability to read one's emotions </li></ul><ul><li>Self-management  — self-control - involves controlling one's emotions and impulses and adapting to changing circumstances </li></ul><ul><li>Social awareness  — empathy, organisational awareness, the ability to sense, understand, and react to others' emotions while comprehending social networkd </li></ul><ul><li>Relationship management   — the ability to inspire, influence, and develop others while managing conflict </li></ul>
  • 9. A Framework for Emotional Competencies <ul><li>Relationship Management </li></ul><ul><li>Developing Others </li></ul><ul><li>Influence </li></ul><ul><li>Communication </li></ul><ul><li>Conflict management </li></ul><ul><li>Visionary leadership </li></ul><ul><li>Catalysing change </li></ul><ul><li>Building bonds </li></ul><ul><li>Teamwork and collaboration </li></ul><ul><li>Self-Management </li></ul><ul><li>Emotional self-control </li></ul><ul><li>Trustworthiness </li></ul><ul><li>Conscientiousness </li></ul><ul><li>Adaptability </li></ul><ul><li>Achievement drive </li></ul><ul><li>Initiative </li></ul><ul><li>Social Awareness </li></ul><ul><li>Empathy </li></ul><ul><li>Service orientation </li></ul><ul><li>Organisational Awareness </li></ul><ul><li>Self-Awareness </li></ul><ul><li>Emotional self-awareness </li></ul><ul><li>Accurate self-assessment </li></ul><ul><li>Self-confidence </li></ul>
  • 10. RESEARCH APPROACH AND DATA COLLECTION METHODS <ul><li>Designed a survey on Survey Monkey </li></ul><ul><li>To obtain quantitative and qualitative data </li></ul><ul><li>Sent to branch mangers across Libraries-NI </li></ul><ul><li>Anonymity guaranteed </li></ul><ul><li>Focused mainly on Emotional Intelligence and leadership skills </li></ul><ul><li>Specifically Goleman’s model and emotional intelligence competency framework </li></ul>
  • 11. PRELIMINARY FINDINGS <ul><li>Survey successful in raising awareness of emotional intelligence </li></ul><ul><li>Emotional Intelligence was a ‘new’ management concept to 70% of respondents </li></ul><ul><li>Self-awareness when managing staff </li></ul><ul><li>Role of emotions when managing staff </li></ul><ul><li>Emotional awareness and customer service </li></ul><ul><li>Branch mangers in Libraries-NI are employing emotionally intelligent leadership skills </li></ul>
  • 12. PRELIMINARY FINDINGS: LEADERSHIP ATTRIBUTES DURING ORGANISATIONAL CHANGE <ul><li>COMMUNICATION </li></ul><ul><li>TEAMWORK AND COLLABORATION </li></ul><ul><li>ADAPTABILITY </li></ul><ul><li>INTEGRITY/TRUSTWORTHINESS </li></ul><ul><li>ORGANISATIONAL AWARENESS </li></ul><ul><li>Participants were asked to choose the 5 most important from a list of 20 competencies from Goleman’s Emotional Intelligence Competency Inventory </li></ul>
  • 13. SIGNIFICANCE OF THIS RESEARCH <ul><li>Important to assess how emotions can be managed </li></ul><ul><li>Unique and timely during organisational change </li></ul><ul><li>Developing leadership skills for the future </li></ul><ul><li>Could lead to the introduction of EI and leadership training sessions within Libraries-NI </li></ul><ul><li>Build an emotionally intelligent culture will improve the organisation and the services to users </li></ul><ul><li>Relevance beyond the public library sector and to libraries beyond the UK and Ireland </li></ul>
  • 14. RESEARCH EXPERIENCE <ul><li>Hard work </li></ul><ul><li>Requires commitment and dedication </li></ul><ul><li>Challenging, stimulating and rewarding </li></ul><ul><li>Sense of Achievement </li></ul>
  • 15. Finally… <ul><li>Thanks for listening </li></ul><ul><li>Recommended reading for </li></ul><ul><li>emotionally intelligent </li></ul><ul><li>librarians, </li></ul><ul><li>like yourselves! </li></ul>

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