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PS Spectrum

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    • 1. The PerformanceSupport Spectrum Conrad Gottfredson Chief Learning Strategist John Hall Product Manager bobandcon@ontuitive.com @congott j.hall@ontuitive.com
    • 2. Agenda Introduction Results of the CAB Survey – “Supported Browsers” Performance Support Spectrum Product Roadmap Open Roundtable/Discussion Wrap-Up©Ontuitive® 2013 #PerformanceSupport
    • 3. Low: scattered Where does your organization fit? 1. Low Scattered EMBEDDED Information Support  Shallow Scavenger-hunt CONTEXTUAL  Haphazard Access Limited to random search JUST ENOUGH  Flat No cascading levels of support©Ontuitive® 2013 #PerformanceSupport
    • 4. Marginal: targeted Information Support 1. Low 1. Low 2. Marginal 2. Marginal 3. Tangible 4. Significant 5. Transformational Targeted EMBEDDED Information Support  Narrow Specialized and stands alone CONTEXTUAL  Restricted Access Metadata search JUST ENOUGH  Limited Information oriented not performance oriented©Ontuitive® 2013 #PerformanceSupport
    • 5. Tangible: targeted Performance Support 1. Low 2. Marginal 3. Tangible 4. Significant 5. Transformational CONTEXTUAL Targeted  Rapid Access 2-clicks/10 second access Performance Support JUST ENOUGH  Task based Cascading levels of support EMBEDDED  Deep Nested within a business process©Ontuitive® 2013 #PerformanceSupport
    • 6. Significant: automated Where does your organization fit? 1. Low 2. Marginal 3. Tangible 4. Significant 5. Transformational CONTEXTUAL Automated  Automated Access Automatically adjusts to context Performance Support JUST ENOUGH  Step-based support Driven by business rules EMBEDDED  Deeper Nested within an application and a business process©Ontuitive® 2013 #PerformanceSupport
    • 7. Automated performance support Orchestrated set of technology enabled services that provide on-demand access to integrated information, guidance, advice, assistance, training, and tools to enable high-level job performance with a minimum of support from other people..©Ontuitive® 2013 #PerformanceSupport
    • 8. Transformational: smart Where does your organization fit? 1. Low 2. Marginal 3. Tangible 4. Significant 5. Transformational CONTEXTUAL Smart  Smart Access Observes and evolves Performance Support JUST ENOUGH  Step-based Driven by business rules and behavior EMBEDDED  Deep and Broad Integrated across applications and the broader business©Ontuitive® 2013 #PerformanceSupport
    • 9. The PS spectrum Where does your organization fit? 1. Low 2. Marginal 3. Tangible 4. Significant 5. Transformational Scattered Targeted Targeted Automated Smart Information Support Information Support Performance Support Performance Support Performance Support • Reactive access • Reactive access • Unrestricted Access • Automated Access • Smart Access • Passive and Flat • Passive and Flat • Just-enough • Just-enough • Just-enough Task-based Step-based everywhere • Shallow • Shallow • Deep • Deeper • Deep and Broad©Ontuitive® 2013 #PerformanceSupport
    • 10. The PS spectrum Business Benefit 1. Low 2. Marginal 3. Tangible 4. Significant 5. Transformational Scattered Targeted Targeted Automated Smart Information Support Information Support Performance Support Performance Support Performance Support Productivity Gain Low Low-Medium High High High+Support Cost Savings Low Medium High High+ High+ Process Compliance No No Medium High High+Training Cost Savings No Medium High High High+©Ontuitive® 2013 #PerformanceSupport 10
    • 11. ©Ontuitive® 2013 #PerformanceSupport