WEBINAR: "Agile Development"
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WEBINAR: "Agile Development"

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Join Bob Mosher and Conrad Gottfredson as they discuss Agile development in this month's webinar! ...

Join Bob Mosher and Conrad Gottfredson as they discuss Agile development in this month's webinar!

Software development is shifting to Agile development practices due to the speed of change within organizations, and therefore creating the demand for such shifts. These same compelling reasons are pushing learning groups to challenge their current methodologies and become more adaptive. This can’t be accomplished without a Performance Support strategy, methodology, and technology.

Our charge is not only to keep up with Agile software development, but to keep up with the adaptive performance requirements of organizations to be “Agile": to grow, change, and innovate at or above the speed of their markets – in other words, the need to: “learn at the speed of change.”

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  • BOBJoin Bob Mosher and Conrad Gottfredson as they discuss Agile development in this month's webinar!Software development is shifting to Agile development practices due to the speed of change within organizations, and therefore creating the demand for such shifts. These same compelling reasons are pushing learning groups to challenge their current methodologies and become more adaptive. This can’t be accomplished without a Performance Support strategy, methodology, and technology.Our charge is not only to keep up with Agile software development, but to keep up with the adaptive performance requirements of organizations to be “Agile": to grow, change, and innovate at or above the speed of their markets – in other words, the need to: “learn at the speed of change.”Prior to the webinar, please respond to this 1-question poll asking: “How experienced is your organization in meeting the learning and performance support demands of agile software development?” Results will be discussed during the webinar.
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WEBINAR: "Agile Development" WEBINAR: "Agile Development" Presentation Transcript

  • ©Ontuitive 2013 #PerformanceSupport Agile Development Bob Mosher Chief Learning Evangelist Conrad Gottfredson Chief Learning Strategist Doug Johnson Director of Product Development #PerformanceSupport b.mosher@ontuitive.com c.gottfredson@Ontuitive.com d.johnson@ontuitive.com
  • ©Ontuitive 2013 #PerformanceSupport What is Agile, REALLY? Where we are now Pre-webinar poll results Live polls How to be agile Today’s agenda 2
  • ©Ontuitive 2013 #PerformanceSupport 3 Doug Johnson Director of Software 25 Years in Software Development • Big Companies (Microsoft) to Startups • Onshore – Offshore (India, China, Poland, UK) • Internal LOB Apps to Commercial Products (Windows 2000, SQL 2005, Yaptap, now Ontuitive!) • Certified Scrum Master • 6 Kids and counting
  • ©Ontuitive 2013 #PerformanceSupport Agile grew from fallacies observed by software project managers from FAILED software projects: • Belief that ALL requirements can be known right now for a system to be developed over months or years. • Belief that employees can write down requirements in a way that software developers can understand. • Belief that employees have the best idea on how to meet their business needs. • Belief that reactive IT could address changing needs at the Speed of Business What is Agile, REALLY? 4
  • ©Ontuitive 2013 #PerformanceSupport Agile is a set of tradeoffs, having a preference for: • Individuals and interactions over processes and tools • Working software over comprehensive documentation • Customer collaboration over contract negotiation • Responding to change over following a plan Agile is a philosophy with many methodologies: • Scrum • Extreme Programming (XP) • Kanban • TDD / DDD / FDD Then, what is Agile exactly… 5
  • ©Ontuitive 2013 #PerformanceSupport What is Agile NOT? 6
  • ©Ontuitive 2013 #PerformanceSupport Agile Development in a nutshell 1. 1 List of requirements – written as User Stories (Product Backlog) 2. Team (Devs, QA, Designer) estimates at a high-level (with Story Points) 3. Product Owner Prioritizes from 1..N 4. PO negotiates 2 weeks worth of work with team 5. Team delivers functioning software in those 2 weeks 6. Repeat 4 and 5 until PO wants to Release 7
  • ©Ontuitive 2013 #PerformanceSupport What happens with only Agile Developers 8 Requirements and Priorities Shippable Product – EVERY 2 WEEKS! When are we shipping again?
  • ©Ontuitive 2013 #PerformanceSupport What does an Agile Company look like? 9 Requirements and Priorities Shippable Product – EVERY 2 WEEKS! Release Scrum Ship It Repeat
  • ©Ontuitive 2013 #PerformanceSupport What is Agile, REALLY? Where we are now Pre-webinar poll results Live polls Today’s agenda 10
  • ©Ontuitive 2013 #PerformanceSupport 11 Live poll Q: How experienced is your organization in meeting the learning and performance support demands of agile software development? • We have NO experience at all • We have a LITTLE experience • We have a GOOD AMOUNT of experience • We have a GREAT AMOUNT of experience • We are HIGHLY experienced
  • ©Ontuitive 2013 #PerformanceSupport How experienced is your organization in meeting the learning and performance support demands of agile software development? 12 Pre-webinar poll results
  • ©Ontuitive 2013 #PerformanceSupport What is Agile, REALLY? Where we are now Pre-webinar poll results Live polls How to be agile Today’s agenda 13
  • ©Ontuitive 2013 #PerformanceSupport The PS Spectrum Agile is the “Silver lining” and “Tipping Point we’ve been looking for!! Scattered Information Support Targeted Information Support Targeted Performance Support Smart Performance Support Automated Performance Support 1. Low 3. Tangible 5. Transformational2. Marginal 4. Significant • Shallow • Haphazard access • Flat • Narrow • Restricted access • Limited • Deep • Rapid Access • Task-Based • Deep and Broad • Smart Access • Step-Based • Deeper • Automated Access • Step-Based Embedded Context Just Enough
  • ©Ontuitive 2013 #PerformanceSupport Instructional Design — Keeping Up at the Speed of Change ©Conrad Gottfredson, 2013
  • ©Ontuitive 2013 #PerformanceSupport ©Conrad Gottfredson, 2013
  • ©Ontuitive 2013 #PerformanceSupport The AGILE process Justify the need for NEW and MORE by rating the impact of failure through Critical Skills Analysis ©Conrad Gottfredson, 2013
  • ©Ontuitive 2013 #PerformanceSupport The AGILE process ©Conrad Gottfredson, 2013
  • ©Ontuitive 2013 #PerformanceSupport Develop working solutions iteratively and implement incrementally • Iterate: to do something over repeatedly • Implement: to put into practical effect; carry out • Incrementally: The process of increasing through addition or contribution. ©Conrad Gottfredson, 2013 The AGILE process
  • ©Ontuitive 2013 #PerformanceSupport 1. Establish an Iterative Development & Implementation Plan (with timeline) 2. If more than one iteration, build for Core for first iteration. Prioritize core development as follows: – Use the CSA prioritization for development of content and the assigning of resources within the EPSS – Develop Case-based Formal Instruction focusing on 5 through 7 rated tasks and concepts ©Conrad Gottfredson, 2013 The AGILE process
  • ©Ontuitive 2013 #PerformanceSupport Just Enough in the form needed to effectively perform inside the business process 3 fundamental PS principles IncreasingLevelsofSupport
  • ©Ontuitive 2013 #PerformanceSupport 1. Establish an Iterative Development & Implementation Plan (with timeline) 2. If more than one iteration, build for Core for first iteration. Prioritize core development as follows: – Use the CSA prioritization for development of content and the assigning of resources within the EPSS • Quick Steps for all, • Detailed Steps for 4 through 7 ratings, • About for 5 through 7 (using the concept template) • Existing reference resources assigned to all respective tasks, • Learn: Show Me and Try it developed for 5 through 7 • New development of resources only for 5 through 7 ratings – Develop Case-based Formal Instruction focusing on 5 through 7 rated tasks and concepts ©Conrad Gottfredson, 2013 The AGILE process
  • ©Ontuitive 2013 #PerformanceSupport The AGILE process 1. Establish an Iterative Development & Implementation Plan (with timeline) 2. If more than one iteration, build for Core for first iteration. • Prioritize development – Begin with the most stable – Negotiate to stability as needed • Develop within structure 3. For each subsequent iteration: ©Conrad Gottfredson, 2013
  • ©Ontuitive 2013 #PerformanceSupport ©Conrad Gottfredson, 2013
  • ©Ontuitive 2013 #PerformanceSupport Agile companies stay nimble by using approaches like Performance Support to minimize up front ―big knowledge‖ and maximize direction at the moment of need. How to be agile 25
  • ©Ontuitive® 2013 #PerformanceSupport 2013 PS webinar series September: Technology Needed to Author & Deliver PS November: Competencies for L&D & performance Save the Date Performance Support Symposium: September 9th & 10th Boston, MA 26 We need YOUR feedback!! PS Community Survey: https://www.surveymonkey.com/s/MK28G98
  • ©Ontuitive® 2013 #PerformanceSupport 27 Thanks! Next Steps & Resources Become a member of our Performance Support Community – if you already are – invite a friend or colleague! Email us at bobandcon@ontuitive.com for an invite! In the community you can: • Discuss the current and future states of performance support in your organization • Read our blogs, watch past webinars, listen to podcasts • Network • Collect business case data • Find resources to share with stakeholders to increase PS buy-in Contact Us: bobandcon@ontuitive.com @bmosh @congott