Informal Learning: Are we missing a HUGE Opportunity? Bob Mosher Chief Learning & Strategy Evangelist LearningGuide Soluti...
<ul><ul><li>How has the learning landscape changed  over the past few years here at Vanguard? </li></ul></ul><ul><li>Learn...
&quot;You  can't  teach people everything they need to know… The best you can do is  position  them where they can  find w...
<ul><li>Have a dialogue NOT a monologue </li></ul><ul><li>Introduce to you the fundamental principles and practices of “In...
<ul><ul><li>What do you think I mean by an “Holistic Learning Ecosystem?” </li></ul></ul>Copyright LearningGuide Solutions...
Copyright LearningGuide Solutions 2010
<ul><li>Allison Rossett </li></ul><ul><ul><li>“ I don’t call it informal learning.  I call it Performance Support…” </li><...
<ul><li>“ The illiterate of the 21st century will not be those who cannot read and write, but those who cannot learn, unle...
<ul><li>When Learning for the First Time </li></ul><ul><li>When Wanting to Learn More </li></ul><ul><li>When Trying to Rem...
<ul><ul><li>Job Aids </li></ul></ul><ul><ul><li>CoP’s   </li></ul></ul><ul><ul><ul><li>Wiki, Blog, Forums </li></ul></ul><...
<ul><li>Sidekicks </li></ul><ul><ul><li>Job aids </li></ul></ul><ul><ul><li>Context sensitive help </li></ul></ul><ul><ul>...
Steps (Sidekicks) Training Objectives Components: Copyright LearningGuide Solutions 2010 Training (First 2 Moments of  Nee...
© LearningGuide Solutions US, 2010
“ A person who carries a cat by the tail learns something about cats they can learn in no other way….” Mark Twain
Self-Directed Learning Instructor Aided Learning Copyright Conrad Gottfredson, Bob Mosher 2009 Instructional Time Peers Su...
<ul><li>“ The first step in effective change management is understanding what  NOT to change” </li></ul><ul><li>- Peter Se...
<ul><li>Conduct a Learning Asset (LA) Analysis </li></ul><ul><ul><li>Know your current state – What LA’s currently exist a...
New More Apply Change Break/fix © LearningGuide Solutions US, 2010 Legend: EL – E-Learning ILT – Instructor-led Training H...
Copyright LearningGuide Solutions 2010
<ul><li>“ A ship in a harbor is safe, but that’s not what ships are built for…” </li></ul>Copyright LearningGuide Solution...
<ul><li>Thank you for participating!! </li></ul><ul><li>[email_address]   </li></ul>Copyright LearningGuide Solutions 2010
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  • Performance Support Lab and Seminar 05/14/11 Copyright Conrad Gottfredson, Bob Mosher 2009
  • Performance Support Lab and Seminar 05/14/11 Copyright Conrad Gottfredson, Bob Mosher 2009
  • Examples for bottom triangle Steps – Task steps Deeper Reference – Job aids Practice/Demos – Captivate, RoboHelp, other Sims Training – Skillsoft, etc.
  • 05/14/11 Copyright Conrad Gottfredson, Bob Mosher 2009 Performance Support Lab and Seminar
  • Informal learning slides

    1. 1. Informal Learning: Are we missing a HUGE Opportunity? Bob Mosher Chief Learning & Strategy Evangelist LearningGuide Solutions, US Copyright LearningGuide Solutions 2010
    2. 2. <ul><ul><li>How has the learning landscape changed over the past few years here at Vanguard? </li></ul></ul><ul><li>Learners?? </li></ul><ul><li>Technology?? </li></ul><ul><li>Needs?? </li></ul><ul><li>Our Learning Offerings? </li></ul>Copyright LearningGuide Solutions 2010
    3. 3. &quot;You can't teach people everything they need to know… The best you can do is position them where they can find what they need to know when they need to know it .&quot; Copyright LearningGuide Solutions 2010
    4. 4. <ul><li>Have a dialogue NOT a monologue </li></ul><ul><li>Introduce to you the fundamental principles and practices of “Informal Learning”. </li></ul><ul><li>Help you begin the journey of applying them. </li></ul><ul><li>To inspire you to go back to your organizations and help establish a holistic learning ecosystem which fosters dynamic learning. </li></ul>Copyright LearningGuide Solutions 2010
    5. 5. <ul><ul><li>What do you think I mean by an “Holistic Learning Ecosystem?” </li></ul></ul>Copyright LearningGuide Solutions 2010
    6. 6. Copyright LearningGuide Solutions 2010
    7. 7. <ul><li>Allison Rossett </li></ul><ul><ul><li>“ I don’t call it informal learning. I call it Performance Support…” </li></ul></ul><ul><ul><li>“… Try and get a CFO to PAY for informal learning!” </li></ul></ul>© LearningGuide Solutions US, 2010
    8. 8. <ul><li>“ The illiterate of the 21st century will not be those who cannot read and write, but those who cannot learn, unlearn, and relearn.” </li></ul><ul><li>- Rethinking the Future by Alvin Toffler </li></ul>Copyright LearningGuide Solutions 2010
    9. 9. <ul><li>When Learning for the First Time </li></ul><ul><li>When Wanting to Learn More </li></ul><ul><li>When Trying to Remember and/or Apply </li></ul><ul><li>When Things Change </li></ul><ul><li>When Something Goes Wrong </li></ul>Copyright LearningGuide Solutions 2010 Blended Learning? Blended Training! Blended Learning! Application & Maintenance of Knowledge Performance Support Acquisition of Knowledge Formal Instruction
    10. 10. <ul><ul><li>Job Aids </li></ul></ul><ul><ul><li>CoP’s </li></ul></ul><ul><ul><ul><li>Wiki, Blog, Forums </li></ul></ul></ul><ul><ul><li>Learning Portal </li></ul></ul><ul><ul><li>Reference Materials </li></ul></ul><ul><ul><li>FAQ’s </li></ul></ul><ul><ul><li>Help Desk </li></ul></ul><ul><ul><li>SIMS </li></ul></ul><ul><ul><li>Pod Casts </li></ul></ul><ul><ul><li>Coaching </li></ul></ul><ul><ul><li>E-Reference </li></ul></ul><ul><ul><li>Webinars </li></ul></ul><ul><ul><li>Recorded Webinars </li></ul></ul><ul><ul><li>Instant Messenger </li></ul></ul>Copyright LearningGuide Solutions 2010
    11. 11. <ul><li>Sidekicks </li></ul><ul><ul><li>Job aids </li></ul></ul><ul><ul><li>Context sensitive help </li></ul></ul><ul><ul><li>FAQ’s </li></ul></ul><ul><ul><li>Coach/mentor </li></ul></ul><ul><ul><li>Helpdesk </li></ul></ul><ul><ul><li>Cop’s - Twitter </li></ul></ul>Copyright LearningGuide Solutions 2010 Designing for a Complete PS Offering: Planners, Sidekicks, Quick Checks & PS Brokers <ul><li>PS Broker </li></ul><ul><ul><li>Manages the Experience </li></ul></ul><ul><li>Planners </li></ul><ul><ul><li>Reference guides </li></ul></ul><ul><ul><li>CoP’s – Wiki, Blogs </li></ul></ul><ul><ul><li>E-Learning </li></ul></ul><ul><li>Quick Checks </li></ul><ul><ul><li>Checklists </li></ul></ul><ul><ul><li>Assessment tools </li></ul></ul><ul><ul><li>Feedback loop </li></ul></ul>Before During After
    12. 12. Steps (Sidekicks) Training Objectives Components: Copyright LearningGuide Solutions 2010 Training (First 2 Moments of Need) TEACH Other Resources – E-Learning! Practice/Demos (Planners) Deeper Details (Sidekicks/Planners) Conceptual Practice Deeper Detail Steps Performance Support (Last 3 Moments of Need) DO Training Objectives Conceptual Practice Deeper Detail Steps Moment of Need A Broker!
    13. 13. © LearningGuide Solutions US, 2010
    14. 14. “ A person who carries a cat by the tail learns something about cats they can learn in no other way….” Mark Twain
    15. 15. Self-Directed Learning Instructor Aided Learning Copyright Conrad Gottfredson, Bob Mosher 2009 Instructional Time Peers Support Materials Technology Aided Learning
    16. 16. <ul><li>“ The first step in effective change management is understanding what NOT to change” </li></ul><ul><li>- Peter Senge </li></ul>Copyright LearningGuide Solutions 2010
    17. 17. <ul><li>Conduct a Learning Asset (LA) Analysis </li></ul><ul><ul><li>Know your current state – What LA’s currently exist across your enterprise? </li></ul></ul><ul><ul><li>Group LA’s by the 5 moments of need </li></ul></ul><ul><ul><li>Rank them by their effectiveness </li></ul></ul><ul><ul><li>Fill in the gaps and balance your Learning scorecard </li></ul></ul>© LearningGuide Solutions US, 2010
    18. 18. New More Apply Change Break/fix © LearningGuide Solutions US, 2010 Legend: EL – E-Learning ILT – Instructor-led Training HD – Help Desk CW – Courseware 1 4 2/3 Acquisition of Knowledge Formal Instruction Application & Maintenance of Knowledge Performance Support ILT Learning Asset ILT Learning Asset EL Learning Asset EL Learning Asset ILT Learning Asset ILT Learning Asset ILT Learning Asset CW Learning Asset EL Learning Asset HD Learning Asset HD Learning Asset EL Learning Asset PS Learning Asset PS Learning Asset PS Learning Asset EL Learning Asset ILT Learning Asset
    19. 19. Copyright LearningGuide Solutions 2010
    20. 20. <ul><li>“ A ship in a harbor is safe, but that’s not what ships are built for…” </li></ul>Copyright LearningGuide Solutions 2010
    21. 21. <ul><li>Thank you for participating!! </li></ul><ul><li>[email_address] </li></ul>Copyright LearningGuide Solutions 2010

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